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Doing a factory reset of NVDA

Ibrahim Ajayi #39522 Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim.
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Quentin Christensen #39525 Hi Ibrahim, A couple of things you can try: - Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER. - Try various web pages. For instance, does the issue happen with the nvaccess.org site? - Replicate the issue and send us a copy of your log. See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that. You can create a portable copy first to back up your settings: 1. Press NVDA+N to open the NVDA menu. 2. Press T for the Tools menu. 3. Press C to create a portable copy. 4. Either type a directory, or TAB to the "Browse" button and select one. 5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar. 6. Press the continue button. To do a factory reset itself, press NVDA+control+r three times quickly. If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness. If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup. Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy. While running the portable copy, press NVDA+n, then T, then press I to install NVDA. Be sure to select the option to copy the current configuration to the installed copy. Kind regards Quentin. toggle quoted message Show quoted text On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote: Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim. -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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zahra #39527 hi quentin. i have this problem too! when my firefox javascript is enabled, and for example: i use chat online or use the web page with ajax and in general the web pages which are refreshed automaticly by javascript beeing enabled, i have this slowness and my nvda and even keyboard becomes slow extremely! but when i desable javascript, nvda is very fast and responsive in static web pages! toggle quoted message Show quoted text On 5/8/18, Quentin Christensen <quentin@...> wrote: Hi Ibrahim, A couple of things you can try: - Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER. - Try various web pages. For instance, does the issue happen with the nvaccess.org site? - Replicate the issue and send us a copy of your log. See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that. You can create a portable copy first to back up your settings: 1. Press NVDA+N to open the NVDA menu. 2. Press T for the Tools menu. 3. Press C to create a portable copy. 4. Either type a directory, or TAB to the "Browse" button and select one. 5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar. 6. Press the continue button. To do a factory reset itself, press NVDA+control+r three times quickly. If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness. If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup. Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy. While running the portable copy, press NVDA+n, then T, then press I to install NVDA. Be sure to select the option to copy the current configuration to the installed copy. Kind regards Quentin. On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote: Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim. -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess -- By God, were I given all the seven heavens with all they contain in order that I may disobey God by depriving an ant from the husk of a grain of barley, I would not do it. imam ali
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Gene #39528 Are you using any add ons? As far as I know, doing a factory reset won't help, because again, as far as I know, doing one makes all your settings what they were when you first installed NVDA. There are no settings in NVDA that would cause this behavior. If you are running any add ons, you can try running NVDA with no add ons. I'll let others explain how this is done. I could look it up but I don't use a version that is new enough to have the feature so I can't check conveniently in the program itself. If running the program with no add ons doesn't improve anything, you can create and try a portable version to see if that improves anything. If you don't know how, people will tell you. Gene toggle quoted message Show quoted text ----- Original Message ----- From: Ibrahim Ajayi Sent: Monday, May 07, 2018 7:49 PM To: nvda@groups.io Subject: [nvda] Doing a factory reset of NVDA Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim.
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anthony borg #39563 Hi quentin What is the hot key to disable or enable add-ons please? Thanks in advance Anthony toggle quoted message Show quoted text From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen Sent: 08 May 2018 03:38 To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi Ibrahim, A couple of things you can try: - Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER. - Try various web pages. For instance, does the issue happen with the nvaccess.org site? - Replicate the issue and send us a copy of your log. See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that. You can create a portable copy first to back up your settings: 1. Press NVDA+N to open the NVDA menu. 2. Press T for the Tools menu. 3. Press C to create a portable copy. 4. Either type a directory, or TAB to the "Browse" button and select one. 5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar. 6. Press the continue button. To do a factory reset itself, press NVDA+control+r three times quickly. If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness. If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup. Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy. While running the portable copy, press NVDA+n, then T, then press I to install NVDA. Be sure to select the option to copy the current configuration to the installed copy. Kind regards Quentin. On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote: Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim. -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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Rosemarie Chavarria #39566 Hi, Anthony, Hit NVDA key and Q as if you were going to quit NVDA. Then arrow down to "disable add-ons". If you want to bring them back again, repeat the above steps. Hope this helps. Rosemarie toggle quoted message Show quoted text From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of anthony borg Sent: Tuesday, May 8, 2018 12:21 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi quentin What is the hot key to disable or enable add-ons please? Thanks in advance Anthony From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen Sent: 08 May 2018 03:38 To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi Ibrahim, A couple of things you can try: - Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER. - Try various web pages. For instance, does the issue happen with the nvaccess.org site? - Replicate the issue and send us a copy of your log. See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that. You can create a portable copy first to back up your settings: 1. Press NVDA+N to open the NVDA menu. 2. Press T for the Tools menu. 3. Press C to create a portable copy. 4. Either type a directory, or TAB to the "Browse" button and select one. 5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar. 6. Press the continue button. To do a factory reset itself, press NVDA+control+r three times quickly. If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness. If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup. Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy. While running the portable copy, press NVDA+n, then T, then press I to install NVDA. Be sure to select the option to copy the current configuration to the installed copy. Kind regards Quentin. On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote: Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim. -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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Quentin Christensen #39569 Hi Anthony, As Rosemarie said, press NVDA+Q then down arrow to "Restart with add-ons disabled" and press ENTER. To disable or enable add-ons individually, press NVDA+n, then T for tools, then A for add-ons. On this screen you can down arrow through the add-ons and press alt+e to enable an add-on which has previously been disabled, or alt+d to disable n add-on which is currently enabled. Once done, press alt+c to close. Regards Quentin. toggle quoted message Show quoted text On Wed, May 9, 2018 at 7:39 AM, Rosemarie Chavarria <knitqueen2007@...> wrote: Hi, Anthony, Hit NVDA key and Q as if you were going to quit NVDA. Then arrow down to "disable add-ons". If you want to bring them back again, repeat the above steps. Hope this helps. Rosemarie From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of anthony borg Sent: Tuesday, May 8, 2018 12:21 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi quentin What is the hot key to disable or enable add-ons please? Thanks in advance Anthony From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen Sent: 08 May 2018 03:38 To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi Ibrahim, A couple of things you can try: - Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER. - Try various web pages. For instance, does the issue happen with the nvaccess.org site? - Replicate the issue and send us a copy of your log. See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that. You can create a portable copy first to back up your settings: 1. Press NVDA+N to open the NVDA menu. 2. Press T for the Tools menu. 3. Press C to create a portable copy. 4. Either type a directory, or TAB to the "Browse" button and select one. 5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar. 6. Press the continue button. To do a factory reset itself, press NVDA+control+r three times quickly. If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness. If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup. Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy. While running the portable copy, press NVDA+n, then T, then press I to install NVDA. Be sure to select the option to copy the current configuration to the installed copy. Kind regards Quentin. On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote: Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim. -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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anthony borg #39583 Hi quentin Many thanks for your explanation I really appreciated your help. Best regards Anthony toggle quoted message Show quoted text From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen Sent: 09 May 2018 02:26 To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi Anthony, As Rosemarie said, press NVDA+Q then down arrow to "Restart with add-ons disabled" and press ENTER. To disable or enable add-ons individually, press NVDA+n, then T for tools, then A for add-ons. On this screen you can down arrow through the add-ons and press alt+e to enable an add-on which has previously been disabled, or alt+d to disable n add-on which is currently enabled. Once done, press alt+c to close. Regards Quentin. On Wed, May 9, 2018 at 7:39 AM, Rosemarie Chavarria <knitqueen2007@...> wrote: Hi, Anthony, Hit NVDA key and Q as if you were going to quit NVDA. Then arrow down to "disable add-ons". If you want to bring them back again, repeat the above steps. Hope this helps. Rosemarie From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of anthony borg Sent: Tuesday, May 8, 2018 12:21 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi quentin What is the hot key to disable or enable add-ons please? Thanks in advance Anthony From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen Sent: 08 May 2018 03:38 To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi Ibrahim, A couple of things you can try: - Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER. - Try various web pages. For instance, does the issue happen with the nvaccess.org site? - Replicate the issue and send us a copy of your log. See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that. You can create a portable copy first to back up your settings: 1. Press NVDA+N to open the NVDA menu. 2. Press T for the Tools menu. 3. Press C to create a portable copy. 4. Either type a directory, or TAB to the "Browse" button and select one. 5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar. 6. Press the continue button. To do a factory reset itself, press NVDA+control+r three times quickly. If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness. If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup. Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy. While running the portable copy, press NVDA+n, then T, then press I to install NVDA. Be sure to select the option to copy the current configuration to the installed copy. Kind regards Quentin. On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote: Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim. -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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anthony borg #39584 Hi rosemarie Thanks for your help. Regards Anthony toggle quoted message Show quoted text From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Rosemarie Chavarria Sent: 08 May 2018 23:39 To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi, Anthony, Hit NVDA key and Q as if you were going to quit NVDA. Then arrow down to "disable add-ons". If you want to bring them back again, repeat the above steps. Hope this helps. Rosemarie From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of anthony borg Sent: Tuesday, May 8, 2018 12:21 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi quentin What is the hot key to disable or enable add-ons please? Thanks in advance Anthony From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen Sent: 08 May 2018 03:38 To: nvda@nvda.groups.io Subject: Re: [nvda] Doing a factory reset of NVDA Hi Ibrahim, A couple of things you can try: - Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER. - Try various web pages. For instance, does the issue happen with the nvaccess.org site? - Replicate the issue and send us a copy of your log. See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that. You can create a portable copy first to back up your settings: 1. Press NVDA+N to open the NVDA menu. 2. Press T for the Tools menu. 3. Press C to create a portable copy. 4. Either type a directory, or TAB to the "Browse" button and select one. 5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar. 6. Press the continue button. To do a factory reset itself, press NVDA+control+r three times quickly. If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness. If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup. Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy. While running the portable copy, press NVDA+n, then T, then press I to install NVDA. Be sure to select the option to copy the current configuration to the installed copy. Kind regards Quentin. On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote: Hello: I recently posted on this group talking about my problem with the internet being too slow using NVDA. It is a problem I have on the major browsers I use, including firefox Mozilla and chrome. But I don't have the same slow problem when I use JAWS. Someone suggested that I do a factory reset of the NVDA screen reader. So, please how do I do this. Again, will I lose all my present configuration settings? If so, how can I do a backup to prevent losing all my current settings. Hope to read a response. I am Ibrahim. -- Quentin Christensen Training and Support Manager Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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