Topics

Doing a factory reset of NVDA


Ibrahim Ajayi
 

Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA. It is a problem I have on the
major browsers I use, including firefox Mozilla and chrome. But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this. Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.


Quentin Christensen
 

Hi Ibrahim,

A couple of things you can try:
- Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER.
- Try various web pages.  For instance, does the issue happen with the nvaccess.org site?
- Replicate the issue and send us a copy of your log.  See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information


Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that.  You can create a portable copy first to back up your settings:
1. Press NVDA+N to open the NVDA menu.
2. Press T for the Tools menu.
3. Press C to create a portable copy.
4. Either type a directory, or TAB to the "Browse" button and select one.
5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar.
6. Press the continue button.

To do a factory reset itself, press NVDA+control+r three times quickly.

If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness.

If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup.  Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy.  While running the portable copy, press NVDA+n, then T, then press I to install NVDA.  Be sure to select the option to copy the current configuration to the installed copy.

Kind regards

Quentin.

On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote:
Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA.  It is a problem I have on the
major  browsers I use, including firefox Mozilla and chrome.  But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this.  Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.






--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


 

hi quentin.
i have this problem too!
when my firefox javascript is enabled, and for example: i use chat
online or use the web page with ajax and in general the web pages
which are refreshed automaticly by javascript beeing enabled, i have
this slowness and my nvda and even keyboard becomes slow extremely!
but when i desable javascript, nvda is very fast and responsive in
static web pages!

On 5/8/18, Quentin Christensen <quentin@nvaccess.org> wrote:
Hi Ibrahim,

A couple of things you can try:
- Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to
"Restart with add-ons disabled" and press ENTER.
- Try various web pages. For instance, does the issue happen with the
nvaccess.org site?
- Replicate the issue and send us a copy of your log. See
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information


Finally, if you do want to reset to factory defaults, note that it will
overwrite all your settings, so be aware of that. You can create a
portable copy first to back up your settings:
1. Press NVDA+N to open the NVDA menu.
2. Press T for the Tools menu.
3. Press C to create a portable copy.
4. Either type a directory, or TAB to the "Browse" button and select one.
5. Be sure to tab to the "Copy current user configuration" button and make
sure that is checked with the spacebar.
6. Press the continue button.

To do a factory reset itself, press NVDA+control+r three times quickly.

If the factory reset does fix the issues, try manually changing your
settings back to how you prefer them one by one and see if any changes you
make bring back the slowness.

If resetting doesn't help, you can revert your changed settings by running
the portable copy of NVDA you created from the directory you setup. Note
that launching a copy of NVDA automatically closes any running copy, you
can run your regular copy in order to find the portable copy. While
running the portable copy, press NVDA+n, then T, then press I to install
NVDA. Be sure to select the option to copy the current configuration to
the installed copy.

Kind regards

Quentin.

On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@gmail.com> wrote:

Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA. It is a problem I have on the
major browsers I use, including firefox Mozilla and chrome. But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this. Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.




--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available:
http://www.nvaccess.org/shop/

www.nvaccess.org
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess
--
By God,
were I given all the seven heavens
with all they contain
in order that
I may disobey God
by depriving an ant
from the husk of a grain of barley,
I would not do it.
imam ali


Gene
 

Are you using any add ons?  As far as I know, doing a factory reset won't help, because again, as far as I know, doing one makes all your settings what they were when you first installed NVDA.  There are no settings in NVDA that would cause this behavior.  If you are running any add ons, you can try running NVDA with no add ons.  I'll let others explain how this is done.  I could look it up but I don't use a version that is new enough to have the feature so I can't check conveniently in the program itself.
 
If running the program with no add ons doesn't improve anything, you can create and try a portable version to see if that improves anything.
 
If you don't know how, people will tell you.
 
Gene

----- Original Message -----
Sent: Monday, May 07, 2018 7:49 PM
Subject: [nvda] Doing a factory reset of NVDA

Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA.  It is a problem I have on the
major  browsers I use, including firefox Mozilla and chrome.  But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this.  Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.



anthony borg
 

Hi quentin

What is the hot key to disable or enable add-ons please?

Thanks in advance

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 08 May 2018 03:38
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi Ibrahim,

 

A couple of things you can try:

- Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER.

- Try various web pages.  For instance, does the issue happen with the nvaccess.org site?

- Replicate the issue and send us a copy of your log.  See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information

 

 

Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that.  You can create a portable copy first to back up your settings:

1. Press NVDA+N to open the NVDA menu.

2. Press T for the Tools menu.

3. Press C to create a portable copy.

4. Either type a directory, or TAB to the "Browse" button and select one.

5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar.

6. Press the continue button.

 

To do a factory reset itself, press NVDA+control+r three times quickly.

 

If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness.

 

If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup.  Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy.  While running the portable copy, press NVDA+n, then T, then press I to install NVDA.  Be sure to select the option to copy the current configuration to the installed copy.

 

Kind regards

 

Quentin.

 

On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote:

Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA.  It is a problem I have on the
major  browsers I use, including firefox Mozilla and chrome.  But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this.  Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.




 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Rosemarie Chavarria
 

Hi, Anthony,

 

Hit NVDA key and Q as if you were going to quit NVDA. Then arrow down to "disable add-ons". If you want to bring them back again, repeat the above steps.

 

Hope this helps.

 

Rosemarie

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of anthony borg
Sent: Tuesday, May 8, 2018 12:21 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi quentin

What is the hot key to disable or enable add-ons please?

Thanks in advance

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 08 May 2018 03:38
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi Ibrahim,

 

A couple of things you can try:

- Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER.

- Try various web pages.  For instance, does the issue happen with the nvaccess.org site?

- Replicate the issue and send us a copy of your log.  See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information

 

 

Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that.  You can create a portable copy first to back up your settings:

1. Press NVDA+N to open the NVDA menu.

2. Press T for the Tools menu.

3. Press C to create a portable copy.

4. Either type a directory, or TAB to the "Browse" button and select one.

5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar.

6. Press the continue button.

 

To do a factory reset itself, press NVDA+control+r three times quickly.

 

If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness.

 

If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup.  Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy.  While running the portable copy, press NVDA+n, then T, then press I to install NVDA.  Be sure to select the option to copy the current configuration to the installed copy.

 

Kind regards

 

Quentin.

 

On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote:

Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA.  It is a problem I have on the
major  browsers I use, including firefox Mozilla and chrome.  But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this.  Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.



 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Quentin Christensen
 

Hi Anthony,

As Rosemarie said, press NVDA+Q then down arrow to "Restart with add-ons disabled" and press ENTER.

To disable or enable add-ons individually, press NVDA+n, then T for tools, then A for add-ons.  On this screen you can down arrow through the add-ons and press  alt+e to enable an add-on which has previously been disabled, or alt+d to disable n add-on which is currently enabled.

Once done, press alt+c to close.

Regards

Quentin.

On Wed, May 9, 2018 at 7:39 AM, Rosemarie Chavarria <knitqueen2007@...> wrote:

Hi, Anthony,

 

Hit NVDA key and Q as if you were going to quit NVDA. Then arrow down to "disable add-ons". If you want to bring them back again, repeat the above steps.

 

Hope this helps.

 

Rosemarie

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of anthony borg
Sent: Tuesday, May 8, 2018 12:21 PM


To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi quentin

What is the hot key to disable or enable add-ons please?

Thanks in advance

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 08 May 2018 03:38
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi Ibrahim,

 

A couple of things you can try:

- Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER.

- Try various web pages.  For instance, does the issue happen with the nvaccess.org site?

- Replicate the issue and send us a copy of your log.  See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information

 

 

Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that.  You can create a portable copy first to back up your settings:

1. Press NVDA+N to open the NVDA menu.

2. Press T for the Tools menu.

3. Press C to create a portable copy.

4. Either type a directory, or TAB to the "Browse" button and select one.

5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar.

6. Press the continue button.

 

To do a factory reset itself, press NVDA+control+r three times quickly.

 

If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness.

 

If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup.  Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy.  While running the portable copy, press NVDA+n, then T, then press I to install NVDA.  Be sure to select the option to copy the current configuration to the installed copy.

 

Kind regards

 

Quentin.

 

On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote:

Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA.  It is a problem I have on the
major  browsers I use, including firefox Mozilla and chrome.  But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this.  Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.



 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 




--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


anthony borg
 

Hi quentin

Many thanks for your explanation I really appreciated your help.

Best regards

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 09 May 2018 02:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi Anthony,

 

As Rosemarie said, press NVDA+Q then down arrow to "Restart with add-ons disabled" and press ENTER.

 

To disable or enable add-ons individually, press NVDA+n, then T for tools, then A for add-ons.  On this screen you can down arrow through the add-ons and press  alt+e to enable an add-on which has previously been disabled, or alt+d to disable n add-on which is currently enabled.

 

Once done, press alt+c to close.

 

Regards

 

Quentin.

 

On Wed, May 9, 2018 at 7:39 AM, Rosemarie Chavarria <knitqueen2007@...> wrote:

Hi, Anthony,

 

Hit NVDA key and Q as if you were going to quit NVDA. Then arrow down to "disable add-ons". If you want to bring them back again, repeat the above steps.

 

Hope this helps.

 

Rosemarie

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of anthony borg
Sent: Tuesday, May 8, 2018 12:21 PM


To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi quentin

What is the hot key to disable or enable add-ons please?

Thanks in advance

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 08 May 2018 03:38
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi Ibrahim,

 

A couple of things you can try:

- Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER.

- Try various web pages.  For instance, does the issue happen with the nvaccess.org site?

- Replicate the issue and send us a copy of your log.  See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information

 

 

Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that.  You can create a portable copy first to back up your settings:

1. Press NVDA+N to open the NVDA menu.

2. Press T for the Tools menu.

3. Press C to create a portable copy.

4. Either type a directory, or TAB to the "Browse" button and select one.

5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar.

6. Press the continue button.

 

To do a factory reset itself, press NVDA+control+r three times quickly.

 

If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness.

 

If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup.  Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy.  While running the portable copy, press NVDA+n, then T, then press I to install NVDA.  Be sure to select the option to copy the current configuration to the installed copy.

 

Kind regards

 

Quentin.

 

On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote:

Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA.  It is a problem I have on the
major  browsers I use, including firefox Mozilla and chrome.  But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this.  Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.



 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 



 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


anthony borg
 

Hi rosemarie

Thanks for your help.

Regards

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Rosemarie Chavarria
Sent: 08 May 2018 23:39
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi, Anthony,

 

Hit NVDA key and Q as if you were going to quit NVDA. Then arrow down to "disable add-ons". If you want to bring them back again, repeat the above steps.

 

Hope this helps.

 

Rosemarie

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of anthony borg
Sent: Tuesday, May 8, 2018 12:21 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi quentin

What is the hot key to disable or enable add-ons please?

Thanks in advance

Anthony

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: 08 May 2018 03:38
To: nvda@nvda.groups.io
Subject: Re: [nvda] Doing a factory reset of NVDA

 

Hi Ibrahim,

 

A couple of things you can try:

- Restart NVDA with add-ons disabled: Press NVDA+q, then down arrow to "Restart with add-ons disabled" and press ENTER.

- Try various web pages.  For instance, does the issue happen with the nvaccess.org site?

- Replicate the issue and send us a copy of your log.  See https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps for information

 

 

Finally, if you do want to reset to factory defaults, note that it will overwrite all your settings, so be aware of that.  You can create a portable copy first to back up your settings:

1. Press NVDA+N to open the NVDA menu.

2. Press T for the Tools menu.

3. Press C to create a portable copy.

4. Either type a directory, or TAB to the "Browse" button and select one.

5. Be sure to tab to the "Copy current user configuration" button and make sure that is checked with the spacebar.

6. Press the continue button.

 

To do a factory reset itself, press NVDA+control+r three times quickly.

 

If the factory reset does fix the issues, try manually changing your settings back to how you prefer them one by one and see if any changes you make bring back the slowness.

 

If resetting doesn't help, you can revert your changed settings by running the portable copy of NVDA you created from the directory you setup.  Note that launching a copy of NVDA automatically closes any running copy, you can run your regular copy in order to find the portable copy.  While running the portable copy, press NVDA+n, then T, then press I to install NVDA.  Be sure to select the option to copy the current configuration to the installed copy.

 

Kind regards

 

Quentin.

 

On Tue, May 8, 2018 at 10:49 AM, Ibrahim Ajayi <kobisko@...> wrote:

Hello:
I recently posted on this group talking about my problem with the
internet being too slow using NVDA.  It is a problem I have on the
major  browsers I use, including firefox Mozilla and chrome.  But I
don't have the same slow problem when I use JAWS.
Someone suggested that I do a factory reset of the NVDA screen reader.
So, please how do I do this.  Again, will I lose all my present
configuration settings? If so, how can I do a backup to prevent losing
all my current settings.
Hope to read a response.
I am Ibrahim.



 

--

Quentin Christensen
Training and Support Manager

 

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

 

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess