Update On Firefox Crashing Issue


Ron Canazzi
 

Hi Group,


I  am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system.  (Is there a 32 bit version of Windows 10?)  In any case, I was still getting periodic crashes and lock ups.  I did a Firefox refresh.  This is supposed to return Firefox and any add ons to their default state.  According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen.  I did not see it there.  Maybe its hidden from screen reader access somehow.  In any case, you will have a link to doing this on the following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in
Firefox 62 64 bit and I am even hearing many audio streamd and other audio/video files.  Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.)  I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more.  I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"


Quentin Christensen
 

Thanks Ron,

That's a good update.

On Wed, Sep 19, 2018 at 11:59 AM Ron Canazzi <aa2vm@...> wrote:
Hi Group,


I  am now running the Firefox 64 bit version of Firefox on my 64 bit
Windows 10 system.  (Is there a 32 bit version of Windows 10?)  In any
case, I was still getting periodic crashes and lock ups.  I did a
Firefox refresh.  This is supposed to return Firefox and any add ons to
their default state.  According to an article on Firefox support, you
are supposed to be able to do this somehow from the help/about screen. 
I did not see it there.  Maybe its hidden from screen reader access
somehow.  In any case, you will have a link to doing this on the
following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in
Firefox 62 64 bit and I am even hearing many audio streamd and other
audio/video files.  Something still doesn't seem right. It's a bit
slower than it was with NVDA 2018.2 and somehow (as Commander Scott used
to say on the original Star Trek series: 'Ay Captain, something doesn't
feel right about the ship.)  I can't quite put my finger on it, but
pages load slower and arrow key navigation seems sluggish at times just
a bit and on other more cluttered pages somewhat more.  I am guessing,
but I wonder if somehow, when the accessibility feature of Firefox is
allowed under tools/options/privacy and security, that in some way, some
installations of NVDA can subtly change some DLL files or other related
files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"






--
Quentin Christensen
Training and Support Manager

Official NVDA Training modules and expert certification now available: http://www.nvaccess.org/shop/

Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


JM Casey <crystallogic@...>
 

I refreshed Firefox over the weekend to see if it would solve my own issue (still seems like a JAWS problem on my end and not an NVDA one). It didn't. However you can definitely do this refresh from within the options screen. Can't remember exactly where it's found; it's in there somewhere though.

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ron Canazzi
Sent: September 18, 2018 9:58 PM
To: NVDA Official Group <nvda@groups.io>
Subject: [nvda] Update On Firefox Crashing Issue

Hi Group,


I am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system. (Is there a 32 bit version of Windows 10?) In any case, I was still getting periodic crashes and lock ups. I did a Firefox refresh. This is supposed to return Firefox and any add ons to their default state. According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen. I did not see it there. Maybe its hidden from screen reader access somehow. In any case, you will have a link to doing this on the following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in
Firefox 62 64 bit and I am even hearing many audio streamd and other audio/video files. Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.) I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more. I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"


 

There is a 32-bit version of Windows 10.

The Refresh Firefox page is another one of those that uses design principles that make me want to tear my hair out.  There is what appears to be a "Refresh Firefox" button that the text itself identifies as a button, but it's not actually a button, it's a link, and that link is this:

                        https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings#

However, you cannot go directly to that link and have the Refresh Firefox Dialog show up, you must be on the Refresh Firefox page itself, first:

                         https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings#firefox:win10:fx62 

The only way I can get this "button/link" to activate under NVDA is to use an NVDA search on "Refresh Firefox" until I am on the control, which gets announced as a link, then activating it.   After that, a conventional dialog box comes up.

It mystifies me why the idiotic practice of masking one webpage object as another is considered a good thing.  You can't tell me this button, which isn't a button really, could not actually be a button.  WYSIWYG should apply in a medium that's visual, and where you are likely to tell a screen reader user to search for the object type the thing appears to be!
--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

    The psychology of adultery has been falsified by conventional morals, which assume, in monogamous countries, that attraction to one person cannot co-exist with a serious affection for another.  Everybody knows that this is untrue. . .

           ~ Bertrand Russell

 

 


Kwork
 

Help menu

Restart with Add-ons Disabled…

restart when prompted

When firefox restarts, you can choose then to either "Start in Safe Mode" or refresh Firefox. Refreshing will put Firefox in its default state and move your old profile folder to the desktop.

Travis.

On 9/18/2018 7:20 PM, JM Casey wrote:
I refreshed Firefox over the weekend to see if it would solve my own issue (still seems like a JAWS problem on my end and not an NVDA one). It didn't. However you can definitely do this refresh from within the options screen. Can't remember exactly where it's found; it's in there somewhere though.



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ron Canazzi
Sent: September 18, 2018 9:58 PM
To: NVDA Official Group <nvda@groups.io>
Subject: [nvda] Update On Firefox Crashing Issue

Hi Group,


I am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system. (Is there a 32 bit version of Windows 10?) In any case, I was still getting periodic crashes and lock ups. I did a Firefox refresh. This is supposed to return Firefox and any add ons to their default state. According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen. I did not see it there. Maybe its hidden from screen reader access somehow. In any case, you will have a link to doing this on the following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in
Firefox 62 64 bit and I am even hearing many audio streamd and other audio/video files. Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.) I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more. I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"







JM Casey <crystallogic@...>
 

Nice. Thanks for filling in the gap.

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Kwork
Sent: September 19, 2018 8:48 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Update On Firefox Crashing Issue

Help menu

Restart with Add-ons Disabled…

restart when prompted

When firefox restarts, you can choose then to either "Start in Safe Mode" or refresh Firefox. Refreshing will put Firefox in its default state and move your old profile folder to the desktop.

Travis.

On 9/18/2018 7:20 PM, JM Casey wrote:
I refreshed Firefox over the weekend to see if it would solve my own issue (still seems like a JAWS problem on my end and not an NVDA one). It didn't. However you can definitely do this refresh from within the options screen. Can't remember exactly where it's found; it's in there somewhere though.



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ron
Canazzi
Sent: September 18, 2018 9:58 PM
To: NVDA Official Group <nvda@groups.io>
Subject: [nvda] Update On Firefox Crashing Issue

Hi Group,


I am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system. (Is there a 32 bit version of Windows 10?) In any case, I was still getting periodic crashes and lock ups. I did a Firefox refresh. This is supposed to return Firefox and any add ons to their default state. According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen. I did not see it there. Maybe its hidden from screen reader access somehow. In any case, you will have a link to doing this on the following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and
-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in Firefox 62 64 bit and I am
even hearing many audio streamd and other audio/video files. Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.) I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more. I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"








Kwork
 

Your welcome. With people talking about doing it on the web, I was just getting a bit confused since refreshing it is accessible from within the Firefox menus themselves.

On 9/19/2018 5:51 AM, JM Casey wrote:
Nice. Thanks for filling in the gap.



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Kwork
Sent: September 19, 2018 8:48 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Update On Firefox Crashing Issue

Help menu

Restart with Add-ons Disabled…

restart when prompted

When firefox restarts, you can choose then to either "Start in Safe Mode" or refresh Firefox. Refreshing will put Firefox in its default state and move your old profile folder to the desktop.

Travis.

On 9/18/2018 7:20 PM, JM Casey wrote:
I refreshed Firefox over the weekend to see if it would solve my own issue (still seems like a JAWS problem on my end and not an NVDA one). It didn't. However you can definitely do this refresh from within the options screen. Can't remember exactly where it's found; it's in there somewhere though.



-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ron
Canazzi
Sent: September 18, 2018 9:58 PM
To: NVDA Official Group <nvda@groups.io>
Subject: [nvda] Update On Firefox Crashing Issue

Hi Group,


I am now running the Firefox 64 bit version of Firefox on my 64 bit Windows 10 system. (Is there a 32 bit version of Windows 10?) In any case, I was still getting periodic crashes and lock ups. I did a Firefox refresh. This is supposed to return Firefox and any add ons to their default state. According to an article on Firefox support, you are supposed to be able to do this somehow from the help/about screen. I did not see it there. Maybe its hidden from screen reader access somehow. In any case, you will have a link to doing this on the following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and
-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in Firefox 62 64 bit and I am
even hearing many audio streamd and other audio/video files. Something still doesn't seem right. It's a bit slower than it was with NVDA 2018.2 and somehow (as Commander Scott used to say on the original Star Trek series: 'Ay Captain, something doesn't feel right about the ship.) I can't quite put my finger on it, but pages load slower and arrow key navigation seems sluggish at times just a bit and on other more cluttered pages somewhat more. I am guessing, but I wonder if somehow, when the accessibility feature of Firefox is allowed under tools/options/privacy and security, that in some way, some installations of NVDA can subtly change some DLL files or other related files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"











Jackie
 

Ron, if you go to help > Troubleshooting Information in the firefox
menu, you find the refresh option as well as others you may wish to
use, such as starting it in safe mode, etc, which I actually strongly
suggest you consider doing.

On 9/18/18, Ron Canazzi <aa2vm@roadrunner.com> wrote:
Hi Group,


I  am now running the Firefox 64 bit version of Firefox on my 64 bit
Windows 10 system.  (Is there a 32 bit version of Windows 10?)  In any
case, I was still getting periodic crashes and lock ups.  I did a
Firefox refresh.  This is supposed to return Firefox and any add ons to
their default state.  According to an article on Firefox support, you
are supposed to be able to do this somehow from the help/about screen.
I did not see it there.  Maybe its hidden from screen reader access
somehow.  In any case, you will have a link to doing this on the
following page.

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


Find the refresh Firefox link and follow the prompts.


This has created much more stability in
Firefox 62 64 bit and I am even hearing many audio streamd and other
audio/video files.  Something still doesn't seem right. It's a bit
slower than it was with NVDA 2018.2 and somehow (as Commander Scott used
to say on the original Star Trek series: 'Ay Captain, something doesn't
feel right about the ship.)  I can't quite put my finger on it, but
pages load slower and arrow key navigation seems sluggish at times just
a bit and on other more cluttered pages somewhat more.  I am guessing,
but I wonder if somehow, when the accessibility feature of Firefox is
allowed under tools/options/privacy and security, that in some way, some
installations of NVDA can subtly change some DLL files or other related
files within Firefox itself.


This is the current status: usable, but not totally satisfactory.


--
They Ask Me If I'm Happy; I say Yes.
They ask: "How Happy are You?"
I Say: "I'm as happy as a stow away chimpanzee on a banana boat!"




--
Remember! Friends Help Friends Be Cybersafe
Jackie McBride
Helping Cybercrime Victims 1 Person at a Time
https://brighter-vision.com