a situation with NVDA 2018.4 and windows 7


Bill Sallander
 

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?

 

Bill Sallander

Assistive Technology Instructor

Center For The visually Impaired

1187 Dunn Avenue

Daytona Beach, Florida 32114

bsallander@...

(386)253-8879 Ext. 109

 


Antony Stone
 

1. How are you launching NVDA (and getting the command prompt at the same
time)?

2. What do you mean by "update"? Was a previous version of NVDA installed on
this machine? If so, which version was it and how did you do the update?


Antony.

On Thursday 03 January 2019 at 16:25:31, Bill Sallander wrote:

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the
command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that
might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?



Bill Sallander
--
Numerous psychological studies over the years have demonstrated that the
majority of people genuinely believe they are not like the majority of people.

Please reply to the list;
please *don't* CC me.


 

Hello,

That’s new to me. Can you pass the following message to your client:

Hi,

I’m Joseph, one of the volunteer developers of NVDA. I heard that you’re seeing an odd command line window when NVDA starts.

May I get a debug log from your computer please? To do so, press NVDA+Q, then from Exit NVDA dialog, select the last option (restart with debug logging enabled). Then once NVDA restarts, please move system focus to the command line window and press NVDA+F1 to present the log viewer. Then copy everything from log viewer window and paste it as a private email to me so I can diagnose this.

Thanks.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Bill Sallander
Sent: Thursday, January 3, 2019 7:26 AM
To: nvda@nvda.groups.io
Subject: [nvda] a situation with NVDA 2018.4 and windows 7

 

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?

 

Bill Sallander

Assistive Technology Instructor

Center For The visually Impaired

1187 Dunn Avenue

Daytona Beach, Florida 32114

bsallander@...

(386)253-8879 Ext. 109

 


Bill Sallander
 

Its being launched in the following manners.
1: I have it automatically start at the logon screen. After it boots to the
desktop is when the command prompt will show.
When I type the word "exit", the command prompt will disappear and I'm left
with the desktop.
I have also launched NVDA using the created shortcut. I would still get the
same results.
I've even gone ahead and changed the hotkey combination but the same thing
still accurse.
There was a previous version on the machine, but it was not working at all.
Therefore, I was not able to get the actual version.
I finally downloaded a fresh copy of the program and installed it.
I also noticed that there was a folder from the older installation, I
deleted that and started everything fresh. There still might be an old file
from older version floating somewhere that might be the cause of this issue.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Antony
Stone
Sent: Thursday, January 3, 2019 10:40 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

1. How are you launching NVDA (and getting the command prompt at the same
time)?

2. What do you mean by "update"? Was a previous version of NVDA installed
on this machine? If so, which version was it and how did you do the update?


Antony.

On Thursday 03 January 2019 at 16:25:31, Bill Sallander wrote:

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the
command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that
might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?



Bill Sallander
--
Numerous psychological studies over the years have demonstrated that the
majority of people genuinely believe they are not like the majority of
people.

Please reply to the list;
please *don't* CC
me.


Bill Sallander
 

Hello Joseph:

Thanks for getting back to me.

I have the laptop here at my office and when I get the chance, I’ll send that off to you.

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Thursday, January 3, 2019 10:47 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

 

Hello,

That’s new to me. Can you pass the following message to your client:

Hi,

I’m Joseph, one of the volunteer developers of NVDA. I heard that you’re seeing an odd command line window when NVDA starts.

May I get a debug log from your computer please? To do so, press NVDA+Q, then from Exit NVDA dialog, select the last option (restart with debug logging enabled). Then once NVDA restarts, please move system focus to the command line window and press NVDA+F1 to present the log viewer. Then copy everything from log viewer window and paste it as a private email to me so I can diagnose this.

Thanks.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Bill Sallander
Sent: Thursday, January 3, 2019 7:26 AM
To: nvda@nvda.groups.io
Subject: [nvda] a situation with NVDA 2018.4 and windows 7

 

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?

 

Bill Sallander

Assistive Technology Instructor

Center For The visually Impaired

1187 Dunn Avenue

Daytona Beach, Florida 32114

bsallander@...

(386)253-8879 Ext. 109

 


Bill Sallander
 

Hello Joseph:

Here is a copy of the requested log file.

Hope this helps.

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Thursday, January 3, 2019 10:47 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

 

Hello,

That’s new to me. Can you pass the following message to your client:

Hi,

I’m Joseph, one of the volunteer developers of NVDA. I heard that you’re seeing an odd command line window when NVDA starts.

May I get a debug log from your computer please? To do so, press NVDA+Q, then from Exit NVDA dialog, select the last option (restart with debug logging enabled). Then once NVDA restarts, please move system focus to the command line window and press NVDA+F1 to present the log viewer. Then copy everything from log viewer window and paste it as a private email to me so I can diagnose this.

Thanks.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Bill Sallander
Sent: Thursday, January 3, 2019 7:26 AM
To: nvda@nvda.groups.io
Subject: [nvda] a situation with NVDA 2018.4 and windows 7

 

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?

 

Bill Sallander

Assistive Technology Instructor

Center For The visually Impaired

1187 Dunn Avenue

Daytona Beach, Florida 32114

bsallander@...

(386)253-8879 Ext. 109

 


 

Hi,

Unfortunately, it didn’t come here. Could you mind writing to me directly and attaching the log file in the process? Thanks.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Bill Sallander
Sent: Thursday, January 3, 2019 8:50 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

 

Hello Joseph:

Here is a copy of the requested log file.

Hope this helps.

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Thursday, January 3, 2019 10:47 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

 

Hello,

That’s new to me. Can you pass the following message to your client:

Hi,

I’m Joseph, one of the volunteer developers of NVDA. I heard that you’re seeing an odd command line window when NVDA starts.

May I get a debug log from your computer please? To do so, press NVDA+Q, then from Exit NVDA dialog, select the last option (restart with debug logging enabled). Then once NVDA restarts, please move system focus to the command line window and press NVDA+F1 to present the log viewer. Then copy everything from log viewer window and paste it as a private email to me so I can diagnose this.

Thanks.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Bill Sallander
Sent: Thursday, January 3, 2019 7:26 AM
To: nvda@nvda.groups.io
Subject: [nvda] a situation with NVDA 2018.4 and windows 7

 

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?

 

Bill Sallander

Assistive Technology Instructor

Center For The visually Impaired

1187 Dunn Avenue

Daytona Beach, Florida 32114

bsallander@...

(386)253-8879 Ext. 109

 


Brian's Mail list account <bglists@...>
 

I wonder, at some time was the old version launched by a batch file in some way, rather than by the shortcut?
If you do this, depending on how you do it, sometimes a command window opens. However, normally its just a session with no prompt, as exit did not appear in the batch file that launched it. I use this to boot a known good version of nvda with the log of the Previous version when I need the log not to be overwritten by anything.
Normally if there are two shortcuts on the desktop with the same shortcut, both do not launch together!

I use Windows 7 every day and have probably run most flavours of NVDA on it both portable and installed and have never seen anything lie an open command prompt at all.
When was the machine actually last shut down completely and a reboot done? Odd things can happen if you keep windows in sleep or standby after a software update which is not to windows itself.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.

----- Original Message -----
From: "Bill Sallander" <bsallander@cvicentralflorida.org>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 03, 2019 3:48 PM
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7


Its being launched in the following manners.
1: I have it automatically start at the logon screen. After it boots to the
desktop is when the command prompt will show.
When I type the word "exit", the command prompt will disappear and I'm left
with the desktop.
I have also launched NVDA using the created shortcut. I would still get the
same results.
I've even gone ahead and changed the hotkey combination but the same thing
still accurse.
There was a previous version on the machine, but it was not working at all.
Therefore, I was not able to get the actual version.
I finally downloaded a fresh copy of the program and installed it.
I also noticed that there was a folder from the older installation, I
deleted that and started everything fresh. There still might be an old file
from older version floating somewhere that might be the cause of this issue.


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Antony
Stone
Sent: Thursday, January 3, 2019 10:40 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

1. How are you launching NVDA (and getting the command prompt at the same
time)?

2. What do you mean by "update"? Was a previous version of NVDA installed
on this machine? If so, which version was it and how did you do the update?


Antony.

On Thursday 03 January 2019 at 16:25:31, Bill Sallander wrote:

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the
command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that
might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?



Bill Sallander
--
Numerous psychological studies over the years have demonstrated that the
majority of people genuinely believe they are not like the majority of
people.

Please reply to the list;
please *don't* CC
me.


 

Hi,
This might not be the case. Based on the log I got, it appears Ease of Access (utilman.exe) is run when NVDA starts. This indicates a corrupt registry key.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 3, 2019 9:19 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

I wonder, at some time was the old version launched by a batch file in some way, rather than by the shortcut?
If you do this, depending on how you do it, sometimes a command window opens. However, normally its just a session with no prompt, as exit did not appear in the batch file that launched it. I use this to boot a known good version of nvda with the log of the Previous version when I need the log not to be overwritten by anything.
Normally if there are two shortcuts on the desktop with the same shortcut, both do not launch together!

I use Windows 7 every day and have probably run most flavours of NVDA on it both portable and installed and have never seen anything lie an open command prompt at all.
When was the machine actually last shut down completely and a reboot done?
Odd things can happen if you keep windows in sleep or standby after a software update which is not to windows itself.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Bill Sallander" <bsallander@cvicentralflorida.org>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 03, 2019 3:48 PM
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7


Its being launched in the following manners.
1: I have it automatically start at the logon screen. After it boots to the
desktop is when the command prompt will show.
When I type the word "exit", the command prompt will disappear and I'm left
with the desktop.
I have also launched NVDA using the created shortcut. I would still get the
same results.
I've even gone ahead and changed the hotkey combination but the same thing
still accurse.
There was a previous version on the machine, but it was not working at all.
Therefore, I was not able to get the actual version.
I finally downloaded a fresh copy of the program and installed it.
I also noticed that there was a folder from the older installation, I
deleted that and started everything fresh. There still might be an old file
from older version floating somewhere that might be the cause of this issue.


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Antony
Stone
Sent: Thursday, January 3, 2019 10:40 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

1. How are you launching NVDA (and getting the command prompt at the same
time)?

2. What do you mean by "update"? Was a previous version of NVDA installed
on this machine? If so, which version was it and how did you do the update?


Antony.

On Thursday 03 January 2019 at 16:25:31, Bill Sallander wrote:

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the
command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that
might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?



Bill Sallander
--
Numerous psychological studies over the years have demonstrated that the
majority of people genuinely believe they are not like the majority of
people.

Please reply to the list;
please *don't* CC
me.


Brian's Mail list account <bglists@...>
 

Indeed it does. That can happen if the user logs out and onto a different user and then there is a bad shutdown.
I'm not sure if one can recover from that easily without possible going back to a time before the problem, but even then, it can still happen.
It is interesting that ease of access is an option on the screen you go to when you start to log out of a user account.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.

----- Original Message -----
From: "Joseph Lee" <joseph.lee22590@gmail.com>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 03, 2019 5:36 PM
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7


Hi,
This might not be the case. Based on the log I got, it appears Ease of Access (utilman.exe) is run when NVDA starts. This indicates a corrupt registry key.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian's Mail list account via Groups.Io
Sent: Thursday, January 3, 2019 9:19 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

I wonder, at some time was the old version launched by a batch file in some way, rather than by the shortcut?
If you do this, depending on how you do it, sometimes a command window opens. However, normally its just a session with no prompt, as exit did not appear in the batch file that launched it. I use this to boot a known good version of nvda with the log of the Previous version when I need the log not to be overwritten by anything.
Normally if there are two shortcuts on the desktop with the same shortcut, both do not launch together!

I use Windows 7 every day and have probably run most flavours of NVDA on it both portable and installed and have never seen anything lie an open command prompt at all.
When was the machine actually last shut down completely and a reboot done?
Odd things can happen if you keep windows in sleep or standby after a software update which is not to windows itself.
Brian

bglists@blueyonder.co.uk
Sent via blueyonder.
Please address personal E-mail to:-
briang1@blueyonder.co.uk, putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "Bill Sallander" <bsallander@cvicentralflorida.org>
To: <nvda@nvda.groups.io>
Sent: Thursday, January 03, 2019 3:48 PM
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7


Its being launched in the following manners.
1: I have it automatically start at the logon screen. After it boots to the
desktop is when the command prompt will show.
When I type the word "exit", the command prompt will disappear and I'm left
with the desktop.
I have also launched NVDA using the created shortcut. I would still get the
same results.
I've even gone ahead and changed the hotkey combination but the same thing
still accurse.
There was a previous version on the machine, but it was not working at all.
Therefore, I was not able to get the actual version.
I finally downloaded a fresh copy of the program and installed it.
I also noticed that there was a folder from the older installation, I
deleted that and started everything fresh. There still might be an old file
from older version floating somewhere that might be the cause of this issue.


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Antony
Stone
Sent: Thursday, January 3, 2019 10:40 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] a situation with NVDA 2018.4 and windows 7

1. How are you launching NVDA (and getting the command prompt at the same
time)?

2. What do you mean by "update"? Was a previous version of NVDA installed
on this machine? If so, which version was it and how did you do the update?


Antony.

On Thursday 03 January 2019 at 16:25:31, Bill Sallander wrote:

Greetings everyone and happy 2019.

I’ve recently installed NVDA 2018.4 on a Windows 7 laptop for a client.

It seems when I launch NVDA after this update, it seems to bring up the
command prompt for Windows 7 as well.

I’ve changed the shortcut to a different key combination thinking that
might fix the problem but no good.

Has anyone else had this same issue and if so what was the trick?



Bill Sallander
--
Numerous psychological studies over the years have demonstrated that the
majority of people genuinely believe they are not like the majority of
people.

Please reply to the list;
please *don't* CC
me.