Topics

After upgrading to NVDA 2019.2 NVDA became totally not functioning

Mr. Wong Chi Wai, William <cwwong.pro@...>
 

Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.

Quentin Christensen
 

Firstly,

Have you restarted since updating?  Most commonly, problems like this directly after updating can be fixed by restarting the computer.
Let me know if that fixes it (or not).

Kind regards

Quentin.

On Thu, Aug 15, 2019 at 12:35 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the
releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.







--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

hurrikennyandopo ...
 

Hi


Out of curiosity did you have nvda automatically start when windows does?


Were you using a RC release before the new version.

I am wondering if the box became unchecked and then it may just be a matter of starting nvda with the alt + ctrl + letter N key. Then go back and check the box so it starts automatically again when Windows does.


it caught me again this morning.


Or does it just not start at all? Do you hear other sounds from windows like the boot up screen?


Gene nz


On 15/08/2019 2:35 PM, Mr. Wong Chi Wai, William wrote:
Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.





--
Check out my website for NVDA tutorials and other blindness related materials at http://www.accessibilitycentral.net

To find out which library networks in New Zealand have a copy of the NVDA screen reader on them and there library locations please go to http://www.accessibilitycentral.net/nz%20libraries%20with%20nvda.html
To find a NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.

 

Also, if the suggestions so far do not bear fruit, the IT classic is a complete uninstall and reinstall.   It's amazing how that sometimes "fixes everything."
--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

The color of truth is grey.

           ~ André Gide

 

 

Mr. Wong Chi Wai, William <cwwong.pro@...>
 

Quentin.
I try restart and everything doesn't change.

I try reupgrading from 18.4 to 19.2 and after or during the automatic upgrade process, there is an error msg.
I used my microsoft seeing ai to read the screen and it said something like
'locale zh hk cannot be set.'


 


Quentin Christensen 於 15/8/2019 10:38 寫道:

Firstly,

Have you restarted since updating?  Most commonly, problems like this directly after updating can be fixed by restarting the computer.
Let me know if that fixes it (or not).

Kind regards

Quentin.

On Thu, Aug 15, 2019 at 12:35 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the
releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.







--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!


Quentin Christensen
 

I'm going to look into this for you.  In the meantime, if you set your language to something else, perhaps English as you seem to be fluent, and it's probably the most widely tested - then try updating and see if that works.  I just tried setting NVDA's interface to ZH_HK and it restarted in Chinese (Hong Kong) working normally (though that was the interface language, rather than the computer language).  I tried installing Traditional Chinese Hong Kong as a language in Windows and restarted the computer and again it worked for me, but maybe there's an issue installing that isn't there later on.  Which version of Windows are you using?

Regards

Quentin.

On Thu, Aug 15, 2019 at 1:45 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Quentin.
I try restart and everything doesn't change.

I try reupgrading from 18.4 to 19.2 and after or during the automatic upgrade process, there is an error msg.
I used my microsoft seeing ai to read the screen and it said something like
'locale zh hk cannot be set.'


 


Quentin Christensen 於 15/8/2019 10:38 寫道:
Firstly,

Have you restarted since updating?  Most commonly, problems like this directly after updating can be fixed by restarting the computer.
Let me know if that fixes it (or not).

Kind regards

Quentin.

On Thu, Aug 15, 2019 at 12:35 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the
releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.







--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!




--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

Luke Davis
 

Since no-one has pointed it out, you may be helpped in debugging by using Narrator. To start it, press control+windows+enter. At least, that is the shortcut on US-English keyboards.

That may at least get you some speech so you can try things.

Luke

Arlene
 

‘s happened to me when I got this new computer.  I forgot to check the box where you have NVDA start when windows does.  Another time I forgot to create a hot key for it. I thought something was broken. Before I wrote the list making a fool out of myself I checked to see if I had a hot key set for NVDA. Turned out I did not have one created.

 

Sent from Mail for Windows 10

 

From: hurrikennyandopo ...
Sent: August 14, 2019 8:07 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] After upgrading to NVDA 2019.2 NVDA became totally notfunctioning

 

Hi

 

Out of curiosity did you have nvda automatically start when windows does?

 

Were you using a RC release before the new version.

I am wondering if the box became unchecked and then it may just be a matter of starting nvda with the alt + ctrl + letter N key. Then go back and check the box so it starts automatically again when Windows does.

 

it caught me again this morning.

 

Or does it just not start at all? Do you hear other sounds from windows like the boot up screen?

 

Gene nz

 

On 15/08/2019 2:35 PM, Mr. Wong Chi Wai, William wrote:

Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.




--

Check out my website for NVDA tutorials and other blindness related materials at http://www.accessibilitycentral.net

To find out which library networks in New Zealand have a copy of the NVDA screen reader on them and there library locations please go to http://www.accessibilitycentral.net/nz%20libraries%20with%20nvda.html
To find a NVDA certified expert near you, please visit the following link https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA expert exam.


 

Mr. Wong Chi Wai, William <cwwong.pro@...>
 

Quentin,
Thanks for your reply.
I later contacted a local IT professional here in Hong Kong and found out that this error is related to one of the locally developed addon.
In that case, the problem may not be associated with the NVDA core, and I here now request the thread to be closed.
 



Quentin Christensen 於 15/8/2019 12:10 寫道:

I'm going to look into this for you.  In the meantime, if you set your language to something else, perhaps English as you seem to be fluent, and it's probably the most widely tested - then try updating and see if that works.  I just tried setting NVDA's interface to ZH_HK and it restarted in Chinese (Hong Kong) working normally (though that was the interface language, rather than the computer language).  I tried installing Traditional Chinese Hong Kong as a language in Windows and restarted the computer and again it worked for me, but maybe there's an issue installing that isn't there later on.  Which version of Windows are you using?

Regards

Quentin.

On Thu, Aug 15, 2019 at 1:45 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Quentin.
I try restart and everything doesn't change.

I try reupgrading from 18.4 to 19.2 and after or during the automatic upgrade process, there is an error msg.
I used my microsoft seeing ai to read the screen and it said something like
'locale zh hk cannot be set.'


 


Quentin Christensen 於 15/8/2019 10:38 寫道:
Firstly,

Have you restarted since updating?  Most commonly, problems like this directly after updating can be fixed by restarting the computer.
Let me know if that fixes it (or not).

Kind regards

Quentin.

On Thu, Aug 15, 2019 at 12:35 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the
releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.







--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!




--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!


Quentin Christensen
 

Ah thank you for the update!

Might I inquire as to the add-on, in case anyone else reports a similar thing?

Quentin.

On Thu, Aug 15, 2019 at 5:55 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Quentin,
Thanks for your reply.
I later contacted a local IT professional here in Hong Kong and found out that this error is related to one of the locally developed addon.
In that case, the problem may not be associated with the NVDA core, and I here now request the thread to be closed.
 



Quentin Christensen 於 15/8/2019 12:10 寫道:
I'm going to look into this for you.  In the meantime, if you set your language to something else, perhaps English as you seem to be fluent, and it's probably the most widely tested - then try updating and see if that works.  I just tried setting NVDA's interface to ZH_HK and it restarted in Chinese (Hong Kong) working normally (though that was the interface language, rather than the computer language).  I tried installing Traditional Chinese Hong Kong as a language in Windows and restarted the computer and again it worked for me, but maybe there's an issue installing that isn't there later on.  Which version of Windows are you using?

Regards

Quentin.

On Thu, Aug 15, 2019 at 1:45 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Quentin.
I try restart and everything doesn't change.

I try reupgrading from 18.4 to 19.2 and after or during the automatic upgrade process, there is an error msg.
I used my microsoft seeing ai to read the screen and it said something like
'locale zh hk cannot be set.'


 


Quentin Christensen 於 15/8/2019 10:38 寫道:
Firstly,

Have you restarted since updating?  Most commonly, problems like this directly after updating can be fixed by restarting the computer.
Let me know if that fixes it (or not).

Kind regards

Quentin.

On Thu, Aug 15, 2019 at 12:35 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the
releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.







--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!




--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!




--
Quentin Christensen
Training and Support Manager

Mr. Wong Chi Wai, William <cwwong.pro@...>
 

Quentin,
Sure.
The addon is HKBU-2019.1 雙語音虛擬合成器
They are working on a fix for it.
At this moment, user who use this addon are strongly advised not to upgrade to 2019.2 till further notice.
 
 
 
 

Quentin Christensen 於 15/8/2019 18:15 寫道:

Ah thank you for the update!

Might I inquire as to the add-on, in case anyone else reports a similar thing?

Quentin.

On Thu, Aug 15, 2019 at 5:55 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Quentin,
Thanks for your reply.
I later contacted a local IT professional here in Hong Kong and found out that this error is related to one of the locally developed addon.
In that case, the problem may not be associated with the NVDA core, and I here now request the thread to be closed.
 



Quentin Christensen 於 15/8/2019 12:10 寫道:
I'm going to look into this for you.  In the meantime, if you set your language to something else, perhaps English as you seem to be fluent, and it's probably the most widely tested - then try updating and see if that works.  I just tried setting NVDA's interface to ZH_HK and it restarted in Chinese (Hong Kong) working normally (though that was the interface language, rather than the computer language).  I tried installing Traditional Chinese Hong Kong as a language in Windows and restarted the computer and again it worked for me, but maybe there's an issue installing that isn't there later on.  Which version of Windows are you using?

Regards

Quentin.

On Thu, Aug 15, 2019 at 1:45 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Quentin.
I try restart and everything doesn't change.

I try reupgrading from 18.4 to 19.2 and after or during the automatic upgrade process, there is an error msg.
I used my microsoft seeing ai to read the screen and it said something like
'locale zh hk cannot be set.'


 


Quentin Christensen 於 15/8/2019 10:38 寫道:
Firstly,

Have you restarted since updating?  Most commonly, problems like this directly after updating can be fixed by restarting the computer.
Let me know if that fixes it (or not).

Kind regards

Quentin.

On Thu, Aug 15, 2019 at 12:35 PM Mr. Wong Chi Wai, William <cwwong.pro@...> wrote:
Hi,
After upgrading to .2 this morning, my NVDA became totally not functioning.
I have 2 issues:
1 Since NVDA is not making any sound, I cannot create a bug file.

2 I need a NVDA 2019.1.1 installer yet I cannot find that from the
releases page of the NVDA.
Could anyone provide me a official link to the download?
Thanks.







--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!




--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!




--
Quentin Christensen
Training and Support Manager