nvda@nvda.groups.io | Slow behavior of NVDA in Outlook 2016

Sylvie Duchateau

#17691

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus software, disabling Windows Defender, changing settings on Outlook and Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Cearbhall O'Meadhra

#17695

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any slowing down between screens or when reading text. The only time I experience that kind of slowdown of speech is in Excel when I am reading formulas. NVDA takes a while to say "left paren" or "right paren". I looked into this and found that the mathematical symbols are not in the default dictionary file and NVDA has to go to another file to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language setting problem. Are you working in French or English? If in French, are you using Outlook in English while your language setting is French? On the other hand, is it the reverse? By that I mean, are you using French when your default language setting is English? Apart from either of these settings, do any of the words you meet have French accents    or other French symbols? If so, then you may be experiencing the same problem as mine in Excel where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 of 
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Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus software, disabling Windows Defender, changing settings on Outlook and Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Paula Hobley <paula.hobley@...>

#17705

Hi Sylvie

I have experienced this issue along with the issue of NVDA not reading messages in Outlook.  When I reinstalled the latest build of NVDA in a successful attempt to rectify the message reading issue, the lagging issues have been partially fixed.  I still find that I have some lagging, but it is workable.  Previously it was not, and I would have to load another screen reader in order to write my mail.

I hope this helps.

If you find a better solution, please let me know as the more I type in this message, the more lagging I am experiencing.

Cheers

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any slowing down between screens or when reading text. The only time I experience that kind of slowdown of speech is in Excel when I am reading formulas. NVDA takes a while to say "left paren" or "right paren". I looked into this and found that the mathematical symbols are not in the default dictionary file and NVDA has to go to another file to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language setting problem. Are you working in French or English? If in French, are you using Outlook in English while your language setting is French? On the other hand, is it the reverse? By that I mean, are you using French when your default language setting is English? Apart from either of these settings, do any of the words you meet have French accents    or other French symbols? If so, then you may be experiencing the same problem as mine in Excel where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 of
---------------------------------------------------------------------------------
I use the free version of Spam Reader to get rid of spam. The Professional version doesn't have this disclaimer in outgoing emails. 
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-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus software, disabling Windows Defender, changing settings on Outlook and Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Paula Hobley <paula.hobley@...>

#17706

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has partially fixed the lagging issue.  I still find that it occurs sometimes when I type longer messages.  If you find a better fix, I would be interested.  Although the lagging isn't as bad, and I do not have to resort to closing the screen reader and running another just to write my email, it is still frustrating ant time consuming.

Cheers

Paula

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any slowing down between screens or when reading text. The only time I experience that kind of slowdown of speech is in Excel when I am reading formulas. NVDA takes a while to say "left paren" or "right paren". I looked into this and found that the mathematical symbols are not in the default dictionary file and NVDA has to go to another file to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language setting problem. Are you working in French or English? If in French, are you using Outlook in English while your language setting is French? On the other hand, is it the reverse? By that I mean, are you using French when your default language setting is English? Apart from either of these settings, do any of the words you meet have French accents    or other French symbols? If so, then you may be experiencing the same problem as mine in Excel where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 of
---------------------------------------------------------------------------------
I use the free version of Spam Reader to get rid of spam. The Professional version doesn't have this disclaimer in outgoing emails. 
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus software, disabling Windows Defender, changing settings on Outlook and Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Jim Pipczak

#17708

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has partially fixed the lagging issue.  I still find that it occurs sometimes when I type longer messages.  If you find a better fix, I would be interested.  Although the lagging isn't as bad, and I do not have to resort to closing the screen reader and running another just to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any slowing down between screens or when reading text. The only time I experience that kind of slowdown of speech is in Excel when I am reading formulas. NVDA takes a while to say "left paren" or "right paren". I looked into this and found that the mathematical symbols are not in the default dictionary file and NVDA has to go to another file to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language setting problem. Are you working in French or English? If in French, are you using Outlook in English while your language setting is French? On the other hand, is it the reverse? By that I mean, are you using French when your default language setting is English? Apart from either of these settings, do any of the words you meet have French accents    or other French symbols? If so, then you may be experiencing the same problem as mine in Excel where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 of
---------------------------------------------------------------------------------
I use the free version of Spam Reader to get rid of spam. The Professional version doesn't have this disclaimer in outgoing emails. 
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus software, disabling Windows Defender, changing settings on Outlook and Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Pascal Lambert

#17709

I am experiencing the sluggishness in Outlook 2013, each time I log on, the voice goes silent, each time I initiate Firefox... It is very sluggish at times and often goes silent.  Never experienced this with Windows 7.  It is worse with Internet Explorer.
Blessings
Pascal

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Thursday, April 27, 2017 8:10 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has partially fixed the lagging issue.  I still find that it occurs sometimes when I type longer messages.  If you find a better fix, I would be interested.  Although the lagging isn't as bad, and I do not have to resort to closing the screen reader and running another just to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any slowing down between screens or when reading text. The only time I experience that kind of slowdown of speech is in Excel when I am reading formulas. NVDA takes a while to say "left paren" or "right paren". I looked into this and found that the mathematical symbols are not in the default dictionary file and NVDA has to go to another file to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language setting problem. Are you working in French or English? If in French, are you using Outlook in English while your language setting is French? On the other hand, is it the reverse? By that I mean, are you using French when your default language setting is English? Apart from either of these settings, do any of the words you meet have French accents    or other French symbols? If so, then you may be experiencing the same problem as mine in Excel where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 of
---------------------------------------------------------------------------------
I use the free version of Spam Reader to get rid of spam. The Professional version doesn't have this disclaimer in outgoing emails. 
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus software, disabling Windows Defender, changing settings on Outlook and Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Paula Hobley <paula.hobley@...>

#17710

Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Jim Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has partially fixed the lagging issue.  I still find that it occurs sometimes when I type longer messages.  If you find a better fix, I would be interested.  Although the lagging isn't as bad, and I do not have to resort to closing the screen reader and running another just to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any slowing down between screens or when reading text. The only time I experience that kind of slowdown of speech is in Excel when I am reading formulas. NVDA takes a while to say "left paren" or "right paren". I looked into this and found that the mathematical symbols are not in the default dictionary file and NVDA has to go to another file to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language setting problem. Are you working in French or English? If in French, are you using Outlook in English while your language setting is French? On the other hand, is it the reverse? By that I mean, are you using French when your default language setting is English? Apart from either of these settings, do any of the words you meet have French accents    or other French symbols? If so, then you may be experiencing the same problem as mine in Excel where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 of
---------------------------------------------------------------------------------
I use the free version of Spam Reader to get rid of spam. The Professional version doesn't have this disclaimer in outgoing emails. 
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus software, disabling Windows Defender, changing settings on Outlook and Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Andre Fisher

#17711

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

Show quoted text

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Jim
Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT tab
away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula
Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has
partially fixed the lagging issue.  I still find that it occurs sometimes
when I type longer messages.  If you find a better fix, I would be
interested.  Although the lagging isn't as bad, and I do not have to resort
to closing the screen reader and running another just to write my email, it
is still frustrating ant time consuming.

Cheers

Paula


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any
slowing down between screens or when reading text. The only time I
experience that kind of slowdown of speech is in Excel when I am reading
formulas. NVDA takes a while to say "left paren" or "right paren". I looked
into this and found that the mathematical symbols are not in the default
dictionary file and NVDA has to go to another file to find the word to speak
and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language
setting problem. Are you working in French or English? If in French, are you
using Outlook in English while your language setting is French? On the other
hand, is it the reverse? By that I mean, are you using French when your
default language setting is English? Apart from either of these settings, do
any of the words you meet have French accents    or other French symbols? If
so, then you may be experiencing the same problem as mine in Excel where
NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.


Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 of
---------------------------------------------------------------------------------
I use the free version of Spam Reader to get rid of spam. The Professional
version doesn't have this disclaimer in outgoing emails.
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie
Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training people
on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of NVDA
while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars and
contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It sometimes
takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus
software, disabling Windows Defender, changing settings on Outlook and
Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Joseph Lee

#17712

Hi,
And versions of NVDA and Windows you've got. Please try running NVDA in Core Mode (add-ons disabled) and see if this helps.
Cheers,
Joseph

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Andre Fisher
Sent: Thursday, April 27, 2017 6:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Jim Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT 
tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has 
partially fixed the lagging issue.  I still find that it occurs 
sometimes when I type longer messages.  If you find a better fix, I 
would be interested.  Although the lagging isn't as bad, and I do not 
have to resort to closing the screen reader and running another just 
to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter 
any slowing down between screens or when reading text. The only time I 
experience that kind of slowdown of speech is in Excel when I am 
reading formulas. NVDA takes a while to say "left paren" or "right 
paren". I looked into this and found that the mathematical symbols are 
not in the default dictionary file and NVDA has to go to another file 
to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language 
setting problem. Are you working in French or English? If in French, 
are you using Outlook in English while your language setting is 
French? On the other hand, is it the reverse? By that I mean, are you 
using French when your default language setting is English? Apart from either of these settings, do
any of the words you meet have French accents    or other French symbols? If
so, then you may be experiencing the same problem as mine in Excel 
where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: 
cearbhall.omeadhra@...

 of
----------------------------------------------------------------------
----------- I use the free version of Spam Reader to get rid of spam. 
The Professional version doesn't have this disclaimer in outgoing 
emails.
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training 
people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of 
NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars 
and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It 
sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus 
software, disabling Windows Defender, changing settings on Outlook and 
Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Gene

#17713

It's very unlikely that antimalware programs would cause the behavior. the computer in general isn't slow. It's possible that add ons might, but not likely.

I'm not sure if there is a way to run NVDA with no add ons running but you can run NVDA and disable all the add ons, then see if anything changes in the performance of Word. If you need to know how to disable add ons, ask here.

Show quoted text

Gene

----- Original Message -----

From: Andre Fisher

Sent: Thursday, April 27, 2017 8:51 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
> Hi Jim,
>
> Nope, this doesn't fix the issue for me.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Jim
> Pipczak
> Sent: Friday, April 28, 2017 10:52 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi,
>
> More out of curiosity than anything else, When NVDA starts to lag, ALT tab
> away from the email and then back again to see if this fixes the issue.
>
> Thanks,
> Jim.
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula
> Hobley
> Sent: Friday, 28 April 2017 10:10 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie
>
> I found that uninstalling NVDA and reinstalling the latest build has
> partially fixed the lagging issue. I still find that it occurs sometimes
> when I type longer messages. If you find a better fix, I would be
> interested. Although the lagging isn't as bad, and I do not have to resort
> to closing the screen reader and running another just to write my email, it
> is still frustrating ant time consuming.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Cearbhall O'Meadhra
> Sent: Friday, April 28, 2017 3:45 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie,
>
> I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any
> slowing down between screens or when reading text. The only time I
> experience that kind of slowdown of speech is in Excel when I am reading
> formulas. NVDA takes a while to say "left paren" or "right paren". I looked
> into this and found that the mathematical symbols are not in the default
> dictionary file and NVDA has to go to another file to find the word to speak
> and describe the bracket under the cursor.
>
> Your problem sounds so like this that I wonder if you have a language
> setting problem. Are you working in French or English? If in French, are you
> using Outlook in English while your language setting is French? On the other
> hand, is it the reverse? By that I mean, are you using French when your
> default language setting is English? Apart from either of these settings, do
> any of the words you meet have French accents or other French symbols? If
> so, then you may be experiencing the same problem as mine in Excel where
> NVDA has to go to a different file to find the words for those symbols.
>
> Let me know if any of this applies to your situation.
>
>
> Yours sincerely,
>
> Cearbhall O'Meadhra
>
> m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
>
> of
> ---------------------------------------------------------------------------------
> I use the free version of Spam Reader to get rid of spam. The Professional
> version doesn't have this disclaimer in outgoing emails.
> Try Spam Reader (http://www.spam-reader.com) for free now!
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie
> Duchateau
> Sent: Thursday, April 27, 2017 8:20 AM
> To: nvda@nvda.groups.io
> Subject: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hello all,
>
> First, let me introduce myself as I am new on this list.
>
> My name is Sylvie, I live in France and work for a company training people
> on how to make web sites accessible to all.
>
> I use NVDA as my primary screen reader and am really enthusiastic about it.
>
> I write you today for one user who encounters a very slow behaviour of NVDA
> while using OUtlook 2016 on his Lenovo PC running on Windows 10.
>
> He uses Google APP Sync in order to synchronise his mails, calendars and
> contacts between his different devices.
>
> When he writes or displays e-mails, NVDA reacts very slowly. It sometimes
> takes 3 or 4 seconds while going to the next word.
>
> He tried several things to solve the problem: changing his anti-virus
> software, disabling Windows Defender, changing settings on Outlook and
> Lenovo tools, but nothing has improved.
>
> He installed Jaws 18 and did not encounter the same issue.
>
> Has anyone similar problems or any solutions?
>
> Thanks for your help.
>
> Best regards
>
> Sylvie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

Gene

#17714

I checked and there is a way to run NVDA with no add ons running. I' not sure what the path is that you type if you have the installed version so I'll let others discuss that. This is a command you can enter from the run dialog.

Gene

Show quoted text

----- Original Message -----

From: Gene

Sent: Thursday, April 27, 2017 9:54 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

It's very unlikely that antimalware programs would cause the behavior. the computer in general isn't slow. It's possible that add ons might, but not likely.

I'm not sure if there is a way to run NVDA with no add ons running but you can run NVDA and disable all the add ons, then see if anything changes in the performance of Word. If you need to know how to disable add ons, ask here.

Gene

----- Original Message -----

From: Andre Fisher

Sent: Thursday, April 27, 2017 8:51 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
> Hi Jim,
>
> Nope, this doesn't fix the issue for me.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Jim
> Pipczak
> Sent: Friday, April 28, 2017 10:52 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi,
>
> More out of curiosity than anything else, When NVDA starts to lag, ALT tab
> away from the email and then back again to see if this fixes the issue.
>
> Thanks,
> Jim.
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula
> Hobley
> Sent: Friday, 28 April 2017 10:10 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie
>
> I found that uninstalling NVDA and reinstalling the latest build has
> partially fixed the lagging issue. I still find that it occurs sometimes
> when I type longer messages. If you find a better fix, I would be
> interested. Although the lagging isn't as bad, and I do not have to resort
> to closing the screen reader and running another just to write my email, it
> is still frustrating ant time consuming.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Cearbhall O'Meadhra
> Sent: Friday, April 28, 2017 3:45 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie,
>
> I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any
> slowing down between screens or when reading text. The only time I
> experience that kind of slowdown of speech is in Excel when I am reading
> formulas. NVDA takes a while to say "left paren" or "right paren". I looked
> into this and found that the mathematical symbols are not in the default
> dictionary file and NVDA has to go to another file to find the word to speak
> and describe the bracket under the cursor.
>
> Your problem sounds so like this that I wonder if you have a language
> setting problem. Are you working in French or English? If in French, are you
> using Outlook in English while your language setting is French? On the other
> hand, is it the reverse? By that I mean, are you using French when your
> default language setting is English? Apart from either of these settings, do
> any of the words you meet have French accents or other French symbols? If
> so, then you may be experiencing the same problem as mine in Excel where
> NVDA has to go to a different file to find the words for those symbols.
>
> Let me know if any of this applies to your situation.
>
>
> Yours sincerely,
>
> Cearbhall O'Meadhra
>
> m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
>
> of
> ---------------------------------------------------------------------------------
> I use the free version of Spam Reader to get rid of spam. The Professional
> version doesn't have this disclaimer in outgoing emails.
> Try Spam Reader (http://www.spam-reader.com) for free now!
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie
> Duchateau
> Sent: Thursday, April 27, 2017 8:20 AM
> To: nvda@nvda.groups.io
> Subject: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hello all,
>
> First, let me introduce myself as I am new on this list.
>
> My name is Sylvie, I live in France and work for a company training people
> on how to make web sites accessible to all.
>
> I use NVDA as my primary screen reader and am really enthusiastic about it.
>
> I write you today for one user who encounters a very slow behaviour of NVDA
> while using OUtlook 2016 on his Lenovo PC running on Windows 10.
>
> He uses Google APP Sync in order to synchronise his mails, calendars and
> contacts between his different devices.
>
> When he writes or displays e-mails, NVDA reacts very slowly. It sometimes
> takes 3 or 4 seconds while going to the next word.
>
> He tried several things to solve the problem: changing his anti-virus
> software, disabling Windows Defender, changing settings on Outlook and
> Lenovo tools, but nothing has improved.
>
> He installed Jaws 18 and did not encounter the same issue.
>
> Has anyone similar problems or any solutions?
>
> Thanks for your help.
>
> Best regards
>
> Sylvie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

aikeo koomanivong

#17715

Reuio

เมื่อ 28 เม.ย. 2017 10:06 "Gene" <gsasner@...> เขียนว่า

Show quoted text

I checked and there is a way to run NVDA with no add ons running. I' not sure what the path is that you type if you have the installed version so I'll let others discuss that. This is a command you can enter from the run dialog.

Gene

----- Original Message -----

From: Gene

Sent: Thursday, April 27, 2017 9:54 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

It's very unlikely that antimalware programs would cause the behavior. the computer in general isn't slow. It's possible that add ons might, but not likely.

I'm not sure if there is a way to run NVDA with no add ons running but you can run NVDA and disable all the add ons, then see if anything changes in the performance of Word. If you need to know how to disable add ons, ask here.

Gene
----- Original Message -----

From: Andre Fisher

Sent: Thursday, April 27, 2017 8:51 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
> Hi Jim,
>
> Nope, this doesn't fix the issue for me.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Jim
> Pipczak
> Sent: Friday, April 28, 2017 10:52 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi,
>
> More out of curiosity than anything else, When NVDA starts to lag, ALT tab
> away from the email and then back again to see if this fixes the issue.
>
> Thanks,
> Jim.
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula
> Hobley
> Sent: Friday, 28 April 2017 10:10 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie
>
> I found that uninstalling NVDA and reinstalling the latest build has
> partially fixed the lagging issue. I still find that it occurs sometimes
> when I type longer messages. If you find a better fix, I would be
> interested. Although the lagging isn't as bad, and I do not have to resort
> to closing the screen reader and running another just to write my email, it
> is still frustrating ant time consuming.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Cearbhall O'Meadhra
> Sent: Friday, April 28, 2017 3:45 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie,
>
> I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any
> slowing down between screens or when reading text. The only time I
> experience that kind of slowdown of speech is in Excel when I am reading
> formulas. NVDA takes a while to say "left paren" or "right paren". I looked
> into this and found that the mathematical symbols are not in the default
> dictionary file and NVDA has to go to another file to find the word to speak
> and describe the bracket under the cursor.
>
> Your problem sounds so like this that I wonder if you have a language
> setting problem. Are you working in French or English? If in French, are you
> using Outlook in English while your language setting is French? On the other
> hand, is it the reverse? By that I mean, are you using French when your
> default language setting is English? Apart from either of these settings, do
> any of the words you meet have French accents or other French symbols? If
> so, then you may be experiencing the same problem as mine in Excel where
> NVDA has to go to a different file to find the words for those symbols.
>
> Let me know if any of this applies to your situation.
>
>
> Yours sincerely,
>
> Cearbhall O'Meadhra
>
> m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
>
> of
> ---------------------------------------------------------------------------------
> I use the free version of Spam Reader to get rid of spam. The Professional
> version doesn't have this disclaimer in outgoing emails.
> Try Spam Reader (http://www.spam-reader.com) for free now!
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie
> Duchateau
> Sent: Thursday, April 27, 2017 8:20 AM
> To: nvda@nvda.groups.io
> Subject: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hello all,
>
> First, let me introduce myself as I am new on this list.
>
> My name is Sylvie, I live in France and work for a company training people
> on how to make web sites accessible to all.
>
> I use NVDA as my primary screen reader and am really enthusiastic about it.
>
> I write you today for one user who encounters a very slow behaviour of NVDA
> while using OUtlook 2016 on his Lenovo PC running on Windows 10.
>
> He uses Google APP Sync in order to synchronise his mails, calendars and
> contacts between his different devices.
>
> When he writes or displays e-mails, NVDA reacts very slowly. It sometimes
> takes 3 or 4 seconds while going to the next word.
>
> He tried several things to solve the problem: changing his anti-virus
> software, disabling Windows Defender, changing settings on Outlook and
> Lenovo tools, but nothing has improved.
>
> He installed Jaws 18 and did not encounter the same issue.
>
> Has anyone similar problems or any solutions?
>
> Thanks for your help.
>
> Best regards
>
> Sylvie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

Joseph Lee

#17716

Hi,

Fastest way to do this: NvDA+Q, choose “Restart with add-ons disabled”.

Cheers,

Joseph

Show quoted text

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, April 27, 2017 8:06 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

I checked and there is a way to run NVDA with no add ons running. I' not sure what the path is that you type if you have the installed version so I'll let others discuss that. This is a command you can enter from the run dialog.

Gene

----- Original Message -----

From: Gene

Sent: Thursday, April 27, 2017 9:54 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

It's very unlikely that antimalware programs would cause the behavior. the computer in general isn't slow. It's possible that add ons might, but not likely.

I'm not sure if there is a way to run NVDA with no add ons running but you can run NVDA and disable all the add ons, then see if anything changes in the performance of Word. If you need to know how to disable add ons, ask here.

Gene

----- Original Message -----

From: Andre Fisher

Sent: Thursday, April 27, 2017 8:51 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
> Hi Jim,
>
> Nope, this doesn't fix the issue for me.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Jim
> Pipczak
> Sent: Friday, April 28, 2017 10:52 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi,
>
> More out of curiosity than anything else, When NVDA starts to lag, ALT tab
> away from the email and then back again to see if this fixes the issue.
>
> Thanks,
> Jim.
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula
> Hobley
> Sent: Friday, 28 April 2017 10:10 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie
>
> I found that uninstalling NVDA and reinstalling the latest build has
> partially fixed the lagging issue. I still find that it occurs sometimes
> when I type longer messages. If you find a better fix, I would be
> interested. Although the lagging isn't as bad, and I do not have to resort
> to closing the screen reader and running another just to write my email, it
> is still frustrating ant time consuming.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Cearbhall O'Meadhra
> Sent: Friday, April 28, 2017 3:45 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie,
>
> I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter any
> slowing down between screens or when reading text. The only time I
> experience that kind of slowdown of speech is in Excel when I am reading
> formulas. NVDA takes a while to say "left paren" or "right paren". I looked
> into this and found that the mathematical symbols are not in the default
> dictionary file and NVDA has to go to another file to find the word to speak
> and describe the bracket under the cursor.
>
> Your problem sounds so like this that I wonder if you have a language
> setting problem. Are you working in French or English? If in French, are you
> using Outlook in English while your language setting is French? On the other
> hand, is it the reverse? By that I mean, are you using French when your
> default language setting is English? Apart from either of these settings, do
> any of the words you meet have French accents or other French symbols? If
> so, then you may be experiencing the same problem as mine in Excel where
> NVDA has to go to a different file to find the words for those symbols.
>
> Let me know if any of this applies to your situation.
>
>
> Yours sincerely,
>
> Cearbhall O'Meadhra
>
> m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
>
> of
> ---------------------------------------------------------------------------------
> I use the free version of Spam Reader to get rid of spam. The Professional
> version doesn't have this disclaimer in outgoing emails.
> Try Spam Reader (http://www.spam-reader.com) for free now!
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Sylvie
> Duchateau
> Sent: Thursday, April 27, 2017 8:20 AM
> To: nvda@nvda.groups.io
> Subject: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hello all,
>
> First, let me introduce myself as I am new on this list.
>
> My name is Sylvie, I live in France and work for a company training people
> on how to make web sites accessible to all.
>
> I use NVDA as my primary screen reader and am really enthusiastic about it.
>
> I write you today for one user who encounters a very slow behaviour of NVDA
> while using OUtlook 2016 on his Lenovo PC running on Windows 10.
>
> He uses Google APP Sync in order to synchronise his mails, calendars and
> contacts between his different devices.
>
> When he writes or displays e-mails, NVDA reacts very slowly. It sometimes
> takes 3 or 4 seconds while going to the next word.
>
> He tried several things to solve the problem: changing his anti-virus
> software, disabling Windows Defender, changing settings on Outlook and
> Lenovo tools, but nothing has improved.
>
> He installed Jaws 18 and did not encounter the same issue.
>
> Has anyone similar problems or any solutions?
>
> Thanks for your help.
>
> Best regards
>
> Sylvie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

Paula Hobley <paula.hobley@...>

#17717

Running Quick Heal Total Security.  I suspect different people will be running different security software so it's probably an NVDA/Outlook issue.

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Andre Fisher
Sent: Friday, April 28, 2017 11:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Jim Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT 
tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has 
partially fixed the lagging issue.  I still find that it occurs 
sometimes when I type longer messages.  If you find a better fix, I 
would be interested.  Although the lagging isn't as bad, and I do not 
have to resort to closing the screen reader and running another just 
to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter 
any slowing down between screens or when reading text. The only time I 
experience that kind of slowdown of speech is in Excel when I am 
reading formulas. NVDA takes a while to say "left paren" or "right 
paren". I looked into this and found that the mathematical symbols are 
not in the default dictionary file and NVDA has to go to another file 
to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language 
setting problem. Are you working in French or English? If in French, 
are you using Outlook in English while your language setting is 
French? On the other hand, is it the reverse? By that I mean, are you 
using French when your default language setting is English? Apart from either of these settings, do
any of the words you meet have French accents    or other French symbols? If
so, then you may be experiencing the same problem as mine in Excel 
where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: 
cearbhall.omeadhra@...

 of
----------------------------------------------------------------------
----------- I use the free version of Spam Reader to get rid of spam. 
The Professional version doesn't have this disclaimer in outgoing 
emails.
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training 
people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of 
NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars 
and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It 
sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus 
software, disabling Windows Defender, changing settings on Outlook and 
Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Paula Hobley <paula.hobley@...>

#17718

I have no idea what Core mode is.  Please explain this term for those of us who are less tech savi.  I am running Windows 10 Office 365 Outlook 2016.  Not sure about others.

Cheers

Paula

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Friday, April 28, 2017 12:03 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,
And versions of NVDA and Windows you've got. Please try running NVDA in Core Mode (add-ons disabled) and see if this helps.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Andre Fisher
Sent: Thursday, April 27, 2017 6:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Jim Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT 
tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has 
partially fixed the lagging issue.  I still find that it occurs 
sometimes when I type longer messages.  If you find a better fix, I 
would be interested.  Although the lagging isn't as bad, and I do not 
have to resort to closing the screen reader and running another just 
to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter 
any slowing down between screens or when reading text. The only time I 
experience that kind of slowdown of speech is in Excel when I am 
reading formulas. NVDA takes a while to say "left paren" or "right 
paren". I looked into this and found that the mathematical symbols are 
not in the default dictionary file and NVDA has to go to another file 
to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language 
setting problem. Are you working in French or English? If in French, 
are you using Outlook in English while your language setting is 
French? On the other hand, is it the reverse? By that I mean, are you 
using French when your default language setting is English? Apart from either of these settings, do
any of the words you meet have French accents    or other French symbols? If
so, then you may be experiencing the same problem as mine in Excel 
where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: 
cearbhall.omeadhra@...

 of
----------------------------------------------------------------------
----------- I use the free version of Spam Reader to get rid of spam. 
The Professional version doesn't have this disclaimer in outgoing 
emails.
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training 
people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of 
NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars 
and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It 
sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus 
software, disabling Windows Defender, changing settings on Outlook and 
Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Gene

#17719

Though I doubt this will help or help much, you might speed things up to an extent by turning off automatically search for errors as I type. I don't know the exact name of the feature and those who use Word will, I hope discuss the setting more. I'm running a rather slow computer and I made typing more responsive in firefox when I write text in a webmail edit field, for example, by turning off the feature in Firefox that flags errors as I type.

This sounds like a different problem but it's worth trying this possible solution, just in case.

Gene

----- Original Message -----

From: Paula Hobley

Sent: Thursday, April 27, 2017 10:17 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Running Quick Heal Total Security. I suspect different people will be running different security software so it's probably an NVDA/Outlook issue.

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Andre Fisher
Sent: Friday, April 28, 2017 11:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
> Hi Jim,
>
> Nope, this doesn't fix the issue for me.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Jim Pipczak
> Sent: Friday, April 28, 2017 10:52 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi,
>
> More out of curiosity than anything else, When NVDA starts to lag, ALT
> tab away from the email and then back again to see if this fixes the issue.
>
> Thanks,
> Jim.
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Paula Hobley
> Sent: Friday, 28 April 2017 10:10 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie
>
> I found that uninstalling NVDA and reinstalling the latest build has
> partially fixed the lagging issue. I still find that it occurs
> sometimes when I type longer messages. If you find a better fix, I
> would be interested. Although the lagging isn't as bad, and I do not
> have to resort to closing the screen reader and running another just
> to write my email, it is still frustrating ant time consuming.
>
> Cheers
>
> Paula
>
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Cearbhall O'Meadhra
> Sent: Friday, April 28, 2017 3:45 AM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hi Sylvie,
>
> I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter
> any slowing down between screens or when reading text. The only time I
> experience that kind of slowdown of speech is in Excel when I am
> reading formulas. NVDA takes a while to say "left paren" or "right
> paren". I looked into this and found that the mathematical symbols are
> not in the default dictionary file and NVDA has to go to another file
> to find the word to speak and describe the bracket under the cursor.
>
> Your problem sounds so like this that I wonder if you have a language
> setting problem. Are you working in French or English? If in French,
> are you using Outlook in English while your language setting is
> French? On the other hand, is it the reverse? By that I mean, are you
> using French when your default language setting is English? Apart from either of these settings, do
> any of the words you meet have French accents or other French symbols? If
> so, then you may be experiencing the same problem as mine in Excel
> where NVDA has to go to a different file to find the words for those symbols.
>
> Let me know if any of this applies to your situation.
>
>
> Yours sincerely,
>
> Cearbhall O'Meadhra
>
> m +353 (0)833323487 Ph: _353 (0)1-2864623 e:
> cearbhall.omeadhra@...
>
> of
> ----------------------------------------------------------------------
> ----------- I use the free version of Spam Reader to get rid of spam.
> The Professional version doesn't have this disclaimer in outgoing
> emails.
> Try Spam Reader (http://www.spam-reader.com) for free now!
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Sylvie Duchateau
> Sent: Thursday, April 27, 2017 8:20 AM
> To: nvda@nvda.groups.io
> Subject: [nvda] Slow behavior of NVDA in Outlook 2016
>
> Hello all,
>
> First, let me introduce myself as I am new on this list.
>
> My name is Sylvie, I live in France and work for a company training
> people on how to make web sites accessible to all.
>
> I use NVDA as my primary screen reader and am really enthusiastic about it.
>
> I write you today for one user who encounters a very slow behaviour of
> NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.
>
> He uses Google APP Sync in order to synchronise his mails, calendars
> and contacts between his different devices.
>
> When he writes or displays e-mails, NVDA reacts very slowly. It
> sometimes takes 3 or 4 seconds while going to the next word.
>
> He tried several things to solve the problem: changing his anti-virus
> software, disabling Windows Defender, changing settings on Outlook and
> Lenovo tools, but nothing has improved.
>
> He installed Jaws 18 and did not encounter the same issue.
>
> Has anyone similar problems or any solutions?
>
> Thanks for your help.
>
> Best regards
>
> Sylvie
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

Joseph Lee

#17720

Hi,
Core Mode (sometimes called "NVDA safe mode") is a term I coined to describe running NVDA with all add-ons disabled. This comes from the fact that NVDA is composed of a central core and add-ons on top of it (we the NVDA developers sometimes use the term "NVDA Core" or just the word "core" to describe the NVDA screen reader itself).
The ability to disable add-ons came in two phases:
1. All or nothing: this was introduced in 2015. This is done by telling NVDA to (re)start with add-ons disabled.
2. Disable individual add-ons: this was introduced in 2016. With this, one can disable individual add-ons in hopes of locating a possible culprit for issues with add-ons.

With these in place, one of the things developers ask users to try is run NVDA with add-ons disabled. If the issue is resolved, then we know that the problem lies with add-ons, and we try to disable each add-on until we find the offending add-on. If the problem persists, then we ask folks to try reproducing the issue with different screen readers in hopes of narrowing the scope a bit further.
Hope this helps.
Cheers,
Joseph

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Thursday, April 27, 2017 8:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

I have no idea what Core mode is.  Please explain this term for those of us who are less tech savi.  I am running Windows 10 Office 365 Outlook 2016.  Not sure about others.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Friday, April 28, 2017 12:03 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,
And versions of NVDA and Windows you've got. Please try running NVDA in Core Mode (add-ons disabled) and see if this helps.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Andre Fisher
Sent: Thursday, April 27, 2017 6:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Jim Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT 
tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has 
partially fixed the lagging issue.  I still find that it occurs 
sometimes when I type longer messages.  If you find a better fix, I 
would be interested.  Although the lagging isn't as bad, and I do not 
have to resort to closing the screen reader and running another just 
to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter 
any slowing down between screens or when reading text. The only time I 
experience that kind of slowdown of speech is in Excel when I am 
reading formulas. NVDA takes a while to say "left paren" or "right 
paren". I looked into this and found that the mathematical symbols are 
not in the default dictionary file and NVDA has to go to another file 
to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language 
setting problem. Are you working in French or English? If in French, 
are you using Outlook in English while your language setting is 
French? On the other hand, is it the reverse? By that I mean, are you 
using French when your default language setting is English? Apart from either of these settings, do
any of the words you meet have French accents    or other French symbols? If
so, then you may be experiencing the same problem as mine in Excel 
where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: 
cearbhall.omeadhra@...

 of
----------------------------------------------------------------------
----------- I use the free version of Spam Reader to get rid of spam. 
The Professional version doesn't have this disclaimer in outgoing 
emails.
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training 
people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of 
NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars 
and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It 
sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus 
software, disabling Windows Defender, changing settings on Outlook and 
Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Paula Hobley <paula.hobley@...>

#17722

Hi Joseph and all

I followed your instructions and started NVDA in Core mode.  I could not replicate the lagging issue in Office 365 Outlook 2016 using Windows 10 (Creators edition).  However, when I started the program as per normal, the lagging came back.  I initially thought it was the Tiflotecnia Vocalizer voice, however, I am wondering if it is a time issue.  The longer my email, the more likely it is that I get a lag.  For example, the lag is occurring now.

This is a bit of a mystery.

Cheers

Paula

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Friday, April 28, 2017 1:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,
Core Mode (sometimes called "NVDA safe mode") is a term I coined to describe running NVDA with all add-ons disabled. This comes from the fact that NVDA is composed of a central core and add-ons on top of it (we the NVDA developers sometimes use the term "NVDA Core" or just the word "core" to describe the NVDA screen reader itself).
The ability to disable add-ons came in two phases:
1. All or nothing: this was introduced in 2015. This is done by telling NVDA to (re)start with add-ons disabled.
2. Disable individual add-ons: this was introduced in 2016. With this, one can disable individual add-ons in hopes of locating a possible culprit for issues with add-ons.

With these in place, one of the things developers ask users to try is run NVDA with add-ons disabled. If the issue is resolved, then we know that the problem lies with add-ons, and we try to disable each add-on until we find the offending add-on. If the problem persists, then we ask folks to try reproducing the issue with different screen readers in hopes of narrowing the scope a bit further.
Hope this helps.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Thursday, April 27, 2017 8:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

I have no idea what Core mode is.  Please explain this term for those of us who are less tech savi.  I am running Windows 10 Office 365 Outlook 2016.  Not sure about others.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Friday, April 28, 2017 12:03 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,
And versions of NVDA and Windows you've got. Please try running NVDA in Core Mode (add-ons disabled) and see if this helps.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Andre Fisher
Sent: Thursday, April 27, 2017 6:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Jim Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT 
tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has 
partially fixed the lagging issue.  I still find that it occurs 
sometimes when I type longer messages.  If you find a better fix, I 
would be interested.  Although the lagging isn't as bad, and I do not 
have to resort to closing the screen reader and running another just 
to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter 
any slowing down between screens or when reading text. The only time I 
experience that kind of slowdown of speech is in Excel when I am 
reading formulas. NVDA takes a while to say "left paren" or "right 
paren". I looked into this and found that the mathematical symbols are 
not in the default dictionary file and NVDA has to go to another file 
to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language 
setting problem. Are you working in French or English? If in French, 
are you using Outlook in English while your language setting is 
French? On the other hand, is it the reverse? By that I mean, are you 
using French when your default language setting is English? Apart from either of these settings, do
any of the words you meet have French accents    or other French symbols? If
so, then you may be experiencing the same problem as mine in Excel 
where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: 
cearbhall.omeadhra@...

 of
----------------------------------------------------------------------
----------- I use the free version of Spam Reader to get rid of spam. 
The Professional version doesn't have this disclaimer in outgoing 
emails.
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training 
people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of 
NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars 
and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It 
sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus 
software, disabling Windows Defender, changing settings on Outlook and 
Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Joseph Lee

#17723

Hi,
Can you send me a log offlist for analysis? For maximum output, please do the following:
1. If you haven't, install NVDA 2017.1.
2. While NVDA is running, press NvDA+Q, then select "restart with debug logging enabled".
3. After experiencing lag in Outlook, press NVDA+F1 to open log viewer, then copy everything from the log and send it in as a text file attachment.
My address is joseph.lee22590@.... If I do find an add-on that might be causing the problem, I'll alert the add-on writer (unless if it's one of mine, and if so, I'll take care of it).
Cheers,
Joseph

Show quoted text

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Thursday, April 27, 2017 11:47 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Joseph and all

I followed your instructions and started NVDA in Core mode.  I could not replicate the lagging issue in Office 365 Outlook 2016 using Windows 10 (Creators edition).  However, when I started the program as per normal, the lagging came back.  I initially thought it was the Tiflotecnia Vocalizer voice, however, I am wondering if it is a time issue.  The longer my email, the more likely it is that I get a lag.  For example, the lag is occurring now.

This is a bit of a mystery.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Friday, April 28, 2017 1:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,
Core Mode (sometimes called "NVDA safe mode") is a term I coined to describe running NVDA with all add-ons disabled. This comes from the fact that NVDA is composed of a central core and add-ons on top of it (we the NVDA developers sometimes use the term "NVDA Core" or just the word "core" to describe the NVDA screen reader itself).
The ability to disable add-ons came in two phases:
1. All or nothing: this was introduced in 2015. This is done by telling NVDA to (re)start with add-ons disabled.
2. Disable individual add-ons: this was introduced in 2016. With this, one can disable individual add-ons in hopes of locating a possible culprit for issues with add-ons.

With these in place, one of the things developers ask users to try is run NVDA with add-ons disabled. If the issue is resolved, then we know that the problem lies with add-ons, and we try to disable each add-on until we find the offending add-on. If the problem persists, then we ask folks to try reproducing the issue with different screen readers in hopes of narrowing the scope a bit further.
Hope this helps.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Thursday, April 27, 2017 8:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

I have no idea what Core mode is.  Please explain this term for those of us who are less tech savi.  I am running Windows 10 Office 365 Outlook 2016.  Not sure about others.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Friday, April 28, 2017 12:03 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,
And versions of NVDA and Windows you've got. Please try running NVDA in Core Mode (add-ons disabled) and see if this helps.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Andre Fisher
Sent: Thursday, April 27, 2017 6:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Jim Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT 
tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has 
partially fixed the lagging issue.  I still find that it occurs 
sometimes when I type longer messages.  If you find a better fix, I 
would be interested.  Although the lagging isn't as bad, and I do not 
have to resort to closing the screen reader and running another just 
to write my email, it is still frustrating ant time consuming.

Cheers

Paula

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter 
any slowing down between screens or when reading text. The only time I 
experience that kind of slowdown of speech is in Excel when I am 
reading formulas. NVDA takes a while to say "left paren" or "right 
paren". I looked into this and found that the mathematical symbols are 
not in the default dictionary file and NVDA has to go to another file 
to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language 
setting problem. Are you working in French or English? If in French, 
are you using Outlook in English while your language setting is 
French? On the other hand, is it the reverse? By that I mean, are you 
using French when your default language setting is English? Apart from either of these settings, do
any of the words you meet have French accents    or other French symbols? If
so, then you may be experiencing the same problem as mine in Excel 
where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.

Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: 
cearbhall.omeadhra@...

 of
----------------------------------------------------------------------
----------- I use the free version of Spam Reader to get rid of spam. 
The Professional version doesn't have this disclaimer in outgoing 
emails.
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of 
Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training 
people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of 
NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars 
and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It 
sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus 
software, disabling Windows Defender, changing settings on Outlook and 
Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie

Sylvie Duchateau

#17725

Hello All,

thank you for all your ideas.

Cearbhall, thank you for the suggestion with the language. But the user who encounters this problem only works in French. So the different languages is not the issue.

He tried all other things other members suggested:

Using alt+tab to leave outlook and come back.

Disabling all add-ons.

He disabled his anti-virus software but nothing improved.

As I already wrote, he tested with another screen reader and he does not have this issue. So it may be a problem with NVDA and Outlook.

Joseph, I told him to send me a log after he disabled all add-ons and I will send it to you as you previously suggested on this list.

Thank you again.

Best

Sylvie

Show quoted text

Le 28/04/2017 à 09:12, Joseph Lee a écrit :

Hi,
Can you send me a log offlist for analysis? For maximum output, please do the following:
1. If you haven't, install NVDA 2017.1.
2. While NVDA is running, press NvDA+Q, then select "restart with debug logging enabled".
3. After experiencing lag in Outlook, press NVDA+F1 to open log viewer, then copy everything from the log and send it in as a text file attachment.
My address is joseph.lee22590@.... If I do find an add-on that might be causing the problem, I'll alert the add-on writer (unless if it's one of mine, and if so, I'll take care of it).
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Thursday, April 27, 2017 11:47 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Joseph and all

I followed your instructions and started NVDA in Core mode.  I could not replicate the lagging issue in Office 365 Outlook 2016 using Windows 10 (Creators edition).  However, when I started the program as per normal, the lagging came back.  I initially thought it was the Tiflotecnia Vocalizer voice, however, I am wondering if it is a time issue.  The longer my email, the more likely it is that I get a lag.  For example, the lag is occurring now.

This is a bit of a mystery.

Cheers

Paula


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Friday, April 28, 2017 1:45 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,
Core Mode (sometimes called "NVDA safe mode") is a term I coined to describe running NVDA with all add-ons disabled. This comes from the fact that NVDA is composed of a central core and add-ons on top of it (we the NVDA developers sometimes use the term "NVDA Core" or just the word "core" to describe the NVDA screen reader itself).
The ability to disable add-ons came in two phases:
1. All or nothing: this was introduced in 2015. This is done by telling NVDA to (re)start with add-ons disabled.
2. Disable individual add-ons: this was introduced in 2016. With this, one can disable individual add-ons in hopes of locating a possible culprit for issues with add-ons.

With these in place, one of the things developers ask users to try is run NVDA with add-ons disabled. If the issue is resolved, then we know that the problem lies with add-ons, and we try to disable each add-on until we find the offending add-on. If the problem persists, then we ask folks to try reproducing the issue with different screen readers in hopes of narrowing the scope a bit further.
Hope this helps.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Paula Hobley
Sent: Thursday, April 27, 2017 8:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

I have no idea what Core mode is.  Please explain this term for those of us who are less tech savi.  I am running Windows 10 Office 365 Outlook 2016.  Not sure about others.

Cheers

Paula


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Friday, April 28, 2017 12:03 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,
And versions of NVDA and Windows you've got. Please try running NVDA in Core Mode (add-ons disabled) and see if this helps.
Cheers,
Joseph

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Andre Fisher
Sent: Thursday, April 27, 2017 6:52 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Add-ons? Do you guys have anti-virus?

These need to be clearly specified

On 4/27/17, Paula Hobley <paula.hobley@...> wrote:
Hi Jim,

Nope, this doesn't fix the issue for me.

Cheers

Paula


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Jim Pipczak
Sent: Friday, April 28, 2017 10:52 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi,

More out of curiosity than anything else, When NVDA starts to lag, ALT
tab away from the email and then back again to see if this fixes the issue.

Thanks,
Jim.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Paula Hobley
Sent: Friday, 28 April 2017 10:10 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie

I found that uninstalling NVDA and reinstalling the latest build has
partially fixed the lagging issue.  I still find that it occurs
sometimes when I type longer messages.  If you find a better fix, I
would be interested.  Although the lagging isn't as bad, and I do not
have to resort to closing the screen reader and running another just
to write my email, it is still frustrating ant time consuming.

Cheers

Paula


-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Cearbhall O'Meadhra
Sent: Friday, April 28, 2017 3:45 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Slow behavior of NVDA in Outlook 2016

Hi Sylvie,

I am using Outlook 2016 with NVDA on Windows 10 and I do not encounter
any slowing down between screens or when reading text. The only time I
experience that kind of slowdown of speech is in Excel when I am
reading formulas. NVDA takes a while to say "left paren" or "right
paren". I looked into this and found that the mathematical symbols are
not in the default dictionary file and NVDA has to go to another file
to find the word to speak and describe the bracket under the cursor.

Your problem sounds so like this that I wonder if you have a language
setting problem. Are you working in French or English? If in French,
are you using Outlook in English while your language setting is
French? On the other hand, is it the reverse? By that I mean, are you
using French when your default language setting is English? Apart from either of these settings, do
any of the words you meet have French accents    or other French symbols? If
so, then you may be experiencing the same problem as mine in Excel
where NVDA has to go to a different file to find the words for those symbols.

Let me know if any of this applies to your situation.


Yours sincerely,

Cearbhall O'Meadhra

m +353 (0)833323487 Ph: _353 (0)1-2864623 e:
cearbhall.omeadhra@...

  of
----------------------------------------------------------------------
----------- I use the free version of Spam Reader to get rid of spam.
The Professional version doesn't have this disclaimer in outgoing
emails.
Try Spam Reader (http://www.spam-reader.com) for free now!

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Sylvie Duchateau
Sent: Thursday, April 27, 2017 8:20 AM
To: nvda@nvda.groups.io
Subject: [nvda] Slow behavior of NVDA in Outlook 2016

Hello all,

First, let me introduce myself as I am new on this list.

My name is Sylvie, I live in France and work for a company training
people on how to make web sites accessible to all.

I use NVDA as my primary screen reader and am really enthusiastic about it.

I write you today for one user who encounters a very slow behaviour of
NVDA while using OUtlook 2016 on his Lenovo PC running on Windows 10.

He uses Google APP Sync in order to synchronise his mails, calendars
and contacts between his different devices.

When he writes or displays e-mails, NVDA reacts very slowly. It
sometimes takes 3 or 4 seconds while going to the next word.

He tried several things to solve the problem: changing his anti-virus
software, disabling Windows Defender, changing settings on Outlook and
Lenovo tools, but nothing has improved.

He installed Jaws 18 and did not encounter the same issue.

Has anyone similar problems or any solutions?

Thanks for your help.

Best regards

Sylvie