Hi,

I have an strange problem reading Messages in my inbox!

I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).

This problem happens frequently but not all the time. I cannot find out what the cause of the problem is. I also cannot see when it might or might not happen.

Here's the story:

I get about 200 messages a day from all the discussion lists that I am following and some personal emails. I like to keep my messages in reverse sort order so that the oldest are at the top. This way, I can keep the messages that interest me at the top of the list and delete the newer ones below when I don't want to keep them.

my method for managing the messages is to press  down-arrow on a message if I want to keep it so that the next message comes into focus. If I want to reject the message, I press the delete key. This moves the next message up into the position of the NVDA focus. In this way, I can move through all the messages rapidly.

When the mysterious problem appears, I have found that down-arrow reveals nothing. Just silence. I have to press tab to jump away from the message list and shift-tab to get back and then I find that NVDA+numpad 8 tells me that the next message has actually moved up into the focus position as you would expect. No amount of up-arrow or down-arrow yields any speech on each of the messages. As you know, what should happen is that I hear the sender and title information as the arrow moves from message to message.

I have persisted with down-arrow from silent message to silent message and found that I can get back to the normal echoing behaviour after about the 150th message! Alternatively, I can press control and end   to move to the 250^th or last message in the Inbox where the movement of the up-arrow is echoed from message to message as normal. As an experiment, I have persisted with the up-arrow from the bottom of the list and found that when I arrive at the 150th message from the top, I suddenly lose the speaking of the sender and title details again. In other words, I am back into the unspeaking block of messages! I checked the 151^st message and, sure enough, NVDA reads out the title details. Then I press up-arrow back to the 150^th to find it silent and all the rest of the messages above it to the top continued silent as before.

I hope you can follow this! It is as if a curtain lies over the first 150 messages. I can get out from under the curtain at about the 151^st message and proceed as normal to the last message. Likewise, I can jump to the bottom of the list and read all the message details until I rise back up to the bottom of the curtain at the 150th message.

As I said at the beginning, this does not happen every day but it does happen frequently.

The last time it happened, I saved the 150 curtained messages in a new folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether “curtained” or not,  and read it perfectly. The problem is that of identifying the message in the Inbox list before opening it.

I would welcome any ideas or suggestions to see if I can get to the bottom of this behaviour.

By the way, JAWS does not have this problem – only NVDA. I have tried JAWS 16 on the same “curtained” block of messages and JAWS can read each of the title details normally.

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Gene,

Thanks for the quick response.

I’ll take each of your points in turn:

1. What happens if you exit NVDA and then run it again?

A: The problem persists.

1. Move to the folders list, move out of the current folder, then back.

A: This does not affect the behaviour. Like you, I tried this but it did not change anything. 

1. control home and end are not the correct commands to use in a list or tree view. 

A: Thanks for the advice! In fact, both actions work equally well in my Outlook message list as the messages are never unselected. However, I thank you for setting me straight on the purpose of these keystrokes!

Are you familiar with the problem which I have raised?

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Hi,

I have an strange problem reading Messages in my inbox!

I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).

This problem happens frequently but not all the time. I cannot find out what the cause of the problem is. I also cannot see when it might or might not happen.

Here's the story:

I get about 200 messages a day from all the discussion lists that I am following and some personal emails. I like to keep my messages in reverse sort order so that the oldest are at the top. This way, I can keep the messages that interest me at the top of the list and delete the newer ones below when I don't want to keep them.

my method for managing the messages is to press  down-arrow on a message if I want to keep it so that the next message comes into focus. If I want to reject the message, I press the delete key. This moves the next message up into the position of the NVDA focus. In this way, I can move through all the messages rapidly.

When the mysterious problem appears, I have found that down-arrow reveals nothing. Just silence. I have to press tab to jump away from the message list and shift-tab to get back and then I find that NVDA+numpad 8 tells me that the next message has actually moved up into the focus position as you would expect. No amount of up-arrow or down-arrow yields any speech on each of the messages. As you know, what should happen is that I hear the sender and title information as the arrow moves from message to message.

I have persisted with down-arrow from silent message to silent message and found that I can get back to the normal echoing behaviour after about the 150th message! Alternatively, I can press control and end   to move to the 250^th or last message in the Inbox where the movement of the up-arrow is echoed from message to message as normal. As an experiment, I have persisted with the up-arrow from the bottom of the list and found that when I arrive at the 150th message from the top, I suddenly lose the speaking of the sender and title details again. In other words, I am back into the unspeaking block of messages! I checked the 151^st message and, sure enough, NVDA reads out the title details. Then I press up-arrow back to the 150^th to find it silent and all the rest of the messages above it to the top continued silent as before.

I hope you can follow this! It is as if a curtain lies over the first 150 messages. I can get out from under the curtain at about the 151^st message and proceed as normal to the last message. Likewise, I can jump to the bottom of the list and read all the message details until I rise back up to the bottom of the curtain at the 150th message.

As I said at the beginning, this does not happen every day but it does happen frequently.

The last time it happened, I saved the 150 curtained messages in a new folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether “curtained” or not,  and read it perfectly. The problem is that of identifying the message in the Inbox list before opening it.

I would welcome any ideas or suggestions to see if I can get to the bottom of this behaviour.

By the way, JAWS does not have this problem – only NVDA. I have tried JAWS 16 on the same “curtained” block of messages and JAWS can read each of the title details normally.

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Hi Cearbhall

I am familiar with the issue you raise.  For me, my Gmail account would read perfectly, but my Microsoft Exchange account would not.  The only solution I found was to uninstall NVDA and install the latest build.  This has rectified the problem for me touch wood.

You can download this from the NVDA website and there is now an option allowing you not to donate if you are unable to.

I hope this helps

Cheers

Paula

Gene,

Thanks for the quick response.

I’ll take each of your points in turn:

1. What happens if you exit NVDA and then run it again?

A: The problem persists.

1. Move to the folders list, move out of the current folder, then back.

A: This does not affect the behaviour. Like you, I tried this but it did not change anything. 

1. control home and end are not the correct commands to use in a list or tree view. 

A: Thanks for the advice! In fact, both actions work equally well in my Outlook message list as the messages are never unselected. However, I thank you for setting me straight on the purpose of these keystrokes!

Are you familiar with the problem which I have raised?

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Hi,

I have an strange problem reading Messages in my inbox!

I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).

This problem happens frequently but not all the time. I cannot find out what the cause of the problem is. I also cannot see when it might or might not happen.

Here's the story:

I get about 200 messages a day from all the discussion lists that I am following and some personal emails. I like to keep my messages in reverse sort order so that the oldest are at the top. This way, I can keep the messages that interest me at the top of the list and delete the newer ones below when I don't want to keep them.

my method for managing the messages is to press  down-arrow on a message if I want to keep it so that the next message comes into focus. If I want to reject the message, I press the delete key. This moves the next message up into the position of the NVDA focus. In this way, I can move through all the messages rapidly.

When the mysterious problem appears, I have found that down-arrow reveals nothing. Just silence. I have to press tab to jump away from the message list and shift-tab to get back and then I find that NVDA+numpad 8 tells me that the next message has actually moved up into the focus position as you would expect. No amount of up-arrow or down-arrow yields any speech on each of the messages. As you know, what should happen is that I hear the sender and title information as the arrow moves from message to message.

I have persisted with down-arrow from silent message to silent message and found that I can get back to the normal echoing behaviour after about the 150th message! Alternatively, I can press control and end   to move to the 250^th or last message in the Inbox where the movement of the up-arrow is echoed from message to message as normal. As an experiment, I have persisted with the up-arrow from the bottom of the list and found that when I arrive at the 150th message from the top, I suddenly lose the speaking of the sender and title details again. In other words, I am back into the unspeaking block of messages! I checked the 151^st message and, sure enough, NVDA reads out the title details. Then I press up-arrow back to the 150^th to find it silent and all the rest of the messages above it to the top continued silent as before.

I hope you can follow this! It is as if a curtain lies over the first 150 messages. I can get out from under the curtain at about the 151^st message and proceed as normal to the last message. Likewise, I can jump to the bottom of the list and read all the message details until I rise back up to the bottom of the curtain at the 150th message.

As I said at the beginning, this does not happen every day but it does happen frequently.

The last time it happened, I saved the 150 curtained messages in a new folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether “curtained” or not,  and read it perfectly. The problem is that of identifying the message in the Inbox list before opening it.

I would welcome any ideas or suggestions to see if I can get to the bottom of this behaviour.

By the way, JAWS does not have this problem – only NVDA. I have tried JAWS 16 on the same “curtained” block of messages and JAWS can read each of the title details normally.

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Gene,

Thanks for the quick response.

I’ll take each of your points in turn:

1. What happens if you exit NVDA and then run it again?

A: The problem persists.

1. Move to the folders list, move out of the current folder, then back.

A: This does not affect the behaviour. Like you, I tried this but it did not change anything. 

1. control home and end are not the correct commands to use in a list or tree view. 

A: Thanks for the advice! In fact, both actions work equally well in my Outlook message list as the messages are never unselected. However, I thank you for setting me straight on the purpose of these keystrokes!

Are you familiar with the problem which I have raised?

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Hi,

I have an strange problem reading Messages in my inbox!

I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).

This problem happens frequently but not all the time. I cannot find out what the cause of the problem is. I also cannot see when it might or might not happen.

Here's the story:

I get about 200 messages a day from all the discussion lists that I am following and some personal emails. I like to keep my messages in reverse sort order so that the oldest are at the top. This way, I can keep the messages that interest me at the top of the list and delete the newer ones below when I don't want to keep them.

my method for managing the messages is to press  down-arrow on a message if I want to keep it so that the next message comes into focus. If I want to reject the message, I press the delete key. This moves the next message up into the position of the NVDA focus. In this way, I can move through all the messages rapidly.

When the mysterious problem appears, I have found that down-arrow reveals nothing. Just silence. I have to press tab to jump away from the message list and shift-tab to get back and then I find that NVDA+numpad 8 tells me that the next message has actually moved up into the focus position as you would expect. No amount of up-arrow or down-arrow yields any speech on each of the messages. As you know, what should happen is that I hear the sender and title information as the arrow moves from message to message.

I have persisted with down-arrow from silent message to silent message and found that I can get back to the normal echoing behaviour after about the 150th message! Alternatively, I can press control and end   to move to the 250^th or last message in the Inbox where the movement of the up-arrow is echoed from message to message as normal. As an experiment, I have persisted with the up-arrow from the bottom of the list and found that when I arrive at the 150th message from the top, I suddenly lose the speaking of the sender and title details again. In other words, I am back into the unspeaking block of messages! I checked the 151^st message and, sure enough, NVDA reads out the title details. Then I press up-arrow back to the 150^th to find it silent and all the rest of the messages above it to the top continued silent as before.

I hope you can follow this! It is as if a curtain lies over the first 150 messages. I can get out from under the curtain at about the 151^st message and proceed as normal to the last message. Likewise, I can jump to the bottom of the list and read all the message details until I rise back up to the bottom of the curtain at the 150th message.

As I said at the beginning, this does not happen every day but it does happen frequently.

The last time it happened, I saved the 150 curtained messages in a new folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether “curtained” or not,  and read it perfectly. The problem is that of identifying the message in the Inbox list before opening it.

I would welcome any ideas or suggestions to see if I can get to the bottom of this behaviour.

By the way, JAWS does not have this problem – only NVDA. I have tried JAWS 16 on the same “curtained” block of messages and JAWS can read each of the title details normally.

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Just a thought, but do you have any tool bars enabled.  I usually disable all tools and turn off the preview.  Also, try restarting outlook and see if that works. 

Matthew

Gene,

Thanks for the quick response.

I’ll take each of your points in turn:

1. What happens if you exit NVDA and then run it again?

A: The problem persists.

1. Move to the folders list, move out of the current folder, then back.

A: This does not affect the behaviour. Like you, I tried this but it did not change anything. 

1. control home and end are not the correct commands to use in a list or tree view. 

A: Thanks for the advice! In fact, both actions work equally well in my Outlook message list as the messages are never unselected. However, I thank you for setting me straight on the purpose of these keystrokes!

Are you familiar with the problem which I have raised?

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Hi,

I have an strange problem reading Messages in my inbox!

I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).

This problem happens frequently but not all the time. I cannot find out what the cause of the problem is. I also cannot see when it might or might not happen.

Here's the story:

I get about 200 messages a day from all the discussion lists that I am following and some personal emails. I like to keep my messages in reverse sort order so that the oldest are at the top. This way, I can keep the messages that interest me at the top of the list and delete the newer ones below when I don't want to keep them.

my method for managing the messages is to press  down-arrow on a message if I want to keep it so that the next message comes into focus. If I want to reject the message, I press the delete key. This moves the next message up into the position of the NVDA focus. In this way, I can move through all the messages rapidly.

When the mysterious problem appears, I have found that down-arrow reveals nothing. Just silence. I have to press tab to jump away from the message list and shift-tab to get back and then I find that NVDA+numpad 8 tells me that the next message has actually moved up into the focus position as you would expect. No amount of up-arrow or down-arrow yields any speech on each of the messages. As you know, what should happen is that I hear the sender and title information as the arrow moves from message to message.

I have persisted with down-arrow from silent message to silent message and found that I can get back to the normal echoing behaviour after about the 150th message! Alternatively, I can press control and end   to move to the 250^th or last message in the Inbox where the movement of the up-arrow is echoed from message to message as normal. As an experiment, I have persisted with the up-arrow from the bottom of the list and found that when I arrive at the 150th message from the top, I suddenly lose the speaking of the sender and title details again. In other words, I am back into the unspeaking block of messages! I checked the 151^st message and, sure enough, NVDA reads out the title details. Then I press up-arrow back to the 150^th to find it silent and all the rest of the messages above it to the top continued silent as before.

I hope you can follow this! It is as if a curtain lies over the first 150 messages. I can get out from under the curtain at about the 151^st message and proceed as normal to the last message. Likewise, I can jump to the bottom of the list and read all the message details until I rise back up to the bottom of the curtain at the 150th message.

As I said at the beginning, this does not happen every day but it does happen frequently.

The last time it happened, I saved the 150 curtained messages in a new folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether “curtained” or not,  and read it perfectly. The problem is that of identifying the message in the Inbox list before opening it.

I would welcome any ideas or suggestions to see if I can get to the bottom of this behaviour.

By the way, JAWS does not have this problem – only NVDA. I have tried JAWS 16 on the same “curtained” block of messages and JAWS can read each of the title details normally.

All the best,

Cearbhall

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

Just a thought, but do you have any tool bars enabled. I usually disable
all tools and turn off the preview. Also, try restarting outlook and see if
that works.



Matthew







From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Cearbhall O'Meadhra
Sent: Thursday, April 27, 2017 7:23 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unreadable message titles in Inbox list



Gene,



Thanks for the quick response.



I'll take each of your points in turn:

1. What happens if you exit NVDA and then run it again?

A: The problem persists.



2. Move to the folders list, move out of the current folder, then back.

A: This does not affect the behaviour. Like you, I tried this but it did not
change anything.



3. control home and end are not the correct commands to use in a list
or tree view.

A: Thanks for the advice! In fact, both actions work equally well in my
Outlook message list as the messages are never unselected. However, I thank
you for setting me straight on the purpose of these keystrokes!



Are you familiar with the problem which I have raised?





All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
<mailto:cearbhall.omeadhra@...>





I use the free version of Spam Reader to get rid of spam. The Professional
version doesn't have this disclaimer in outgoing emails. Try Spam Reader
<http://www.spam-reader.com/disclaimer.shtml> for free now!







I use the free version of Spam Reader to get rid of spam. The Professional
version doesn't have this disclaimer in outgoing emails. Try Spam Reader
<http://www.spam-reader.com/disclaimer.shtml> for free now!





From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
[mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, April 27, 2017 11:23 PM
To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
Subject: Re: [nvda] Unreadable message titles in Inbox list



This isn't a solution but what happens if you exit NVDA and then run it
again?



Another work around to try would be to move to the folders list, move out of
the current folder, then back. You can try both and use whichever works or,
if they both work, use the method you prefer..



Also, control home and end are not the correct commands to use in a list or
tree view. Home and end are. If you use control home and end. you will
move to the top or bottom of the list or tree view, but the item you move to
will not be selected. using home and end moves you to and selects the first
or last item and is consistent with the behavior of using the up and down
arrow keys, that is, move and select. Control home and end are correct
commands for edit fields such as in word processors.



Gene

----- Original Message -----

From: <mailto:cearbhall.omeadhra@...> Cearbhall O'Meadhra

Sent: Thursday, April 27, 2017 5:08 PM

To: <mailto:nvda@nvda.groups.io> nvda@nvda.groups.io

Subject: [nvda] Unreadable message titles in Inbox list



Hi,



I have an strange problem reading Messages in my inbox!



I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).



This problem happens frequently but not all the time. I cannot find out what
the cause of the problem is. I also cannot see when it might or might not
happen.



Here's the story:

I get about 200 messages a day from all the discussion lists that I am
following and some personal emails. I like to keep my messages in reverse
sort order so that the oldest are at the top. This way, I can keep the
messages that interest me at the top of the list and delete the newer ones
below when I don't want to keep them.



my method for managing the messages is to press down-arrow on a message if
I want to keep it so that the next message comes into focus. If I want to
reject the message, I press the delete key. This moves the next message up
into the position of the NVDA focus. In this way, I can move through all the
messages rapidly.



When the mysterious problem appears, I have found that down-arrow reveals
nothing. Just silence. I have to press tab to jump away from the message
list and shift-tab to get back and then I find that NVDA+numpad 8 tells me
that the next message has actually moved up into the focus position as you
would expect. No amount of up-arrow or down-arrow yields any speech on each
of the messages. As you know, what should happen is that I hear the sender
and title information as the arrow moves from message to message.



I have persisted with down-arrow from silent message to silent message and
found that I can get back to the normal echoing behaviour after about the
150th message! Alternatively, I can press control and end to move to the
250th or last message in the Inbox where the movement of the up-arrow is
echoed from message to message as normal. As an experiment, I have persisted
with the up-arrow from the bottom of the list and found that when I arrive
at the 150th message from the top, I suddenly lose the speaking of the
sender and title details again. In other words, I am back into the
unspeaking block of messages! I checked the 151st message and, sure enough,
NVDA reads out the title details. Then I press up-arrow back to the 150th to
find it silent and all the rest of the messages above it to the top
continued silent as before.



I hope you can follow this! It is as if a curtain lies over the first 150
messages. I can get out from under the curtain at about the 151st message
and proceed as normal to the last message. Likewise, I can jump to the
bottom of the list and read all the message details until I rise back up to
the bottom of the curtain at the 150th message.



As I said at the beginning, this does not happen every day but it does
happen frequently.



The last time it happened, I saved the 150 curtained messages in a new
folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether
"curtained" or not, and read it perfectly. The problem is that of
identifying the message in the Inbox list before opening it.



I would welcome any ideas or suggestions to see if I can get to the bottom
of this behaviour.

By the way, JAWS does not have this problem - only NVDA. I have tried JAWS
16 on the same "curtained" block of messages and JAWS can read each of the
title details normally.





All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
<mailto:cearbhall.omeadhra@...>

Just a thought, but do you have any tool bars enabled. I usually disable
all tools and turn off the preview. Also, try restarting outlook and see
if
that works.



Matthew







From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Cearbhall O'Meadhra
Sent: Thursday, April 27, 2017 7:23 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unreadable message titles in Inbox list



Gene,



Thanks for the quick response.



I'll take each of your points in turn:

1. What happens if you exit NVDA and then run it again?

A: The problem persists.



2. Move to the folders list, move out of the current folder, then back.

A: This does not affect the behaviour. Like you, I tried this but it did
not
change anything.



3. control home and end are not the correct commands to use in a list
or tree view.

A: Thanks for the advice! In fact, both actions work equally well in my
Outlook message list as the messages are never unselected. However, I
thank
you for setting me straight on the purpose of these keystrokes!



Are you familiar with the problem which I have raised?





All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
<mailto:cearbhall.omeadhra@...>





I use the free version of Spam Reader to get rid of spam. The Professional
version doesn't have this disclaimer in outgoing emails. Try Spam Reader
<http://www.spam-reader.com/disclaimer.shtml> for free now!







I use the free version of Spam Reader to get rid of spam. The Professional
version doesn't have this disclaimer in outgoing emails. Try Spam Reader
<http://www.spam-reader.com/disclaimer.shtml> for free now!





From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
[mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, April 27, 2017 11:23 PM
To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
Subject: Re: [nvda] Unreadable message titles in Inbox list



This isn't a solution but what happens if you exit NVDA and then run it
again?



Another work around to try would be to move to the folders list, move out
of
the current folder, then back. You can try both and use whichever works
or,
if they both work, use the method you prefer..



Also, control home and end are not the correct commands to use in a list
or
tree view. Home and end are. If you use control home and end. you will
move to the top or bottom of the list or tree view, but the item you move
to
will not be selected. using home and end moves you to and selects the
first
or last item and is consistent with the behavior of using the up and down
arrow keys, that is, move and select. Control home and end are correct
commands for edit fields such as in word processors.



Gene

----- Original Message -----

From: <mailto:cearbhall.omeadhra@...> Cearbhall O'Meadhra

Sent: Thursday, April 27, 2017 5:08 PM

To: <mailto:nvda@nvda.groups.io> nvda@nvda.groups.io

Subject: [nvda] Unreadable message titles in Inbox list



Hi,



I have an strange problem reading Messages in my inbox!



I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).



This problem happens frequently but not all the time. I cannot find out
what
the cause of the problem is. I also cannot see when it might or might not
happen.



Here's the story:

I get about 200 messages a day from all the discussion lists that I am
following and some personal emails. I like to keep my messages in reverse
sort order so that the oldest are at the top. This way, I can keep the
messages that interest me at the top of the list and delete the newer ones
below when I don't want to keep them.



my method for managing the messages is to press down-arrow on a message
if
I want to keep it so that the next message comes into focus. If I want to
reject the message, I press the delete key. This moves the next message up
into the position of the NVDA focus. In this way, I can move through all
the
messages rapidly.



When the mysterious problem appears, I have found that down-arrow reveals
nothing. Just silence. I have to press tab to jump away from the message
list and shift-tab to get back and then I find that NVDA+numpad 8 tells me
that the next message has actually moved up into the focus position as you
would expect. No amount of up-arrow or down-arrow yields any speech on
each
of the messages. As you know, what should happen is that I hear the sender
and title information as the arrow moves from message to message.



I have persisted with down-arrow from silent message to silent message and
found that I can get back to the normal echoing behaviour after about the
150th message! Alternatively, I can press control and end to move to the
250th or last message in the Inbox where the movement of the up-arrow is
echoed from message to message as normal. As an experiment, I have
persisted
with the up-arrow from the bottom of the list and found that when I arrive
at the 150th message from the top, I suddenly lose the speaking of the
sender and title details again. In other words, I am back into the
unspeaking block of messages! I checked the 151st message and, sure
enough,
NVDA reads out the title details. Then I press up-arrow back to the 150th
to
find it silent and all the rest of the messages above it to the top
continued silent as before.



I hope you can follow this! It is as if a curtain lies over the first 150
messages. I can get out from under the curtain at about the 151st message
and proceed as normal to the last message. Likewise, I can jump to the
bottom of the list and read all the message details until I rise back up
to
the bottom of the curtain at the 150th message.



As I said at the beginning, this does not happen every day but it does
happen frequently.



The last time it happened, I saved the 150 curtained messages in a new
folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether
"curtained" or not, and read it perfectly. The problem is that of
identifying the message in the Inbox list before opening it.



I would welcome any ideas or suggestions to see if I can get to the bottom
of this behaviour.

By the way, JAWS does not have this problem - only NVDA. I have tried JAWS
16 on the same "curtained" block of messages and JAWS can read each of the
title details normally.





All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
<mailto:cearbhall.omeadhra@...>

On 30 Apr 2017, at 4:21 am, Arlene <nedster66@...> wrote:

Hi, is this windows ten?

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's
Mail list account
Sent: April-29-17 2:14 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unreadable message titles in Inbox list

No these are unreadable in many clients. I suspect some kind of character
set offset in the mime statement of said emails, which makes it think its a
language it cannot read as there is no character set loaded for it.
Brian

bglists@...
Sent via blueyonder.
Please address personal email to:-
briang1@..., putting 'Brian Gaff'
in the display name field.
----- Original Message -----
From: "matthew dyer" <ilovecountrymusic483@...>
To: <nvda@nvda.groups.io>
Sent: Friday, April 28, 2017 9:54 PM
Subject: Re: [nvda] Unreadable message titles in Inbox list

Just a thought, but do you have any tool bars enabled. I usually disable
all tools and turn off the preview. Also, try restarting outlook and see
if
that works.



Matthew







From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Cearbhall O'Meadhra
Sent: Thursday, April 27, 2017 7:23 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unreadable message titles in Inbox list



Gene,



Thanks for the quick response.



I'll take each of your points in turn:

1. What happens if you exit NVDA and then run it again?

A: The problem persists.



2. Move to the folders list, move out of the current folder, then back.

A: This does not affect the behaviour. Like you, I tried this but it did
not
change anything.



3. control home and end are not the correct commands to use in a list
or tree view.

A: Thanks for the advice! In fact, both actions work equally well in my
Outlook message list as the messages are never unselected. However, I
thank
you for setting me straight on the purpose of these keystrokes!



Are you familiar with the problem which I have raised?





All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
<mailto:cearbhall.omeadhra@...>





I use the free version of Spam Reader to get rid of spam. The Professional
version doesn't have this disclaimer in outgoing emails. Try Spam Reader
<http://www.spam-reader.com/disclaimer.shtml> for free now!







I use the free version of Spam Reader to get rid of spam. The Professional
version doesn't have this disclaimer in outgoing emails. Try Spam Reader
<http://www.spam-reader.com/disclaimer.shtml> for free now!





From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
[mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, April 27, 2017 11:23 PM
To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io>
Subject: Re: [nvda] Unreadable message titles in Inbox list



This isn't a solution but what happens if you exit NVDA and then run it
again?



Another work around to try would be to move to the folders list, move out
of
the current folder, then back. You can try both and use whichever works
or,
if they both work, use the method you prefer..



Also, control home and end are not the correct commands to use in a list
or
tree view. Home and end are. If you use control home and end. you will
move to the top or bottom of the list or tree view, but the item you move
to
will not be selected. using home and end moves you to and selects the
first
or last item and is consistent with the behavior of using the up and down
arrow keys, that is, move and select. Control home and end are correct
commands for edit fields such as in word processors.



Gene

----- Original Message -----

From: <mailto:cearbhall.omeadhra@...> Cearbhall O'Meadhra

Sent: Thursday, April 27, 2017 5:08 PM

To: <mailto:nvda@nvda.groups.io> nvda@nvda.groups.io

Subject: [nvda] Unreadable message titles in Inbox list



Hi,



I have an strange problem reading Messages in my inbox!



I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).



This problem happens frequently but not all the time. I cannot find out
what
the cause of the problem is. I also cannot see when it might or might not
happen.



Here's the story:

I get about 200 messages a day from all the discussion lists that I am
following and some personal emails. I like to keep my messages in reverse
sort order so that the oldest are at the top. This way, I can keep the
messages that interest me at the top of the list and delete the newer ones
below when I don't want to keep them.



my method for managing the messages is to press down-arrow on a message
if
I want to keep it so that the next message comes into focus. If I want to
reject the message, I press the delete key. This moves the next message up
into the position of the NVDA focus. In this way, I can move through all
the
messages rapidly.



When the mysterious problem appears, I have found that down-arrow reveals
nothing. Just silence. I have to press tab to jump away from the message
list and shift-tab to get back and then I find that NVDA+numpad 8 tells me
that the next message has actually moved up into the focus position as you
would expect. No amount of up-arrow or down-arrow yields any speech on
each
of the messages. As you know, what should happen is that I hear the sender
and title information as the arrow moves from message to message.



I have persisted with down-arrow from silent message to silent message and
found that I can get back to the normal echoing behaviour after about the
150th message! Alternatively, I can press control and end to move to the
250th or last message in the Inbox where the movement of the up-arrow is
echoed from message to message as normal. As an experiment, I have
persisted
with the up-arrow from the bottom of the list and found that when I arrive
at the 150th message from the top, I suddenly lose the speaking of the
sender and title details again. In other words, I am back into the
unspeaking block of messages! I checked the 151st message and, sure
enough,
NVDA reads out the title details. Then I press up-arrow back to the 150th
to
find it silent and all the rest of the messages above it to the top
continued silent as before.



I hope you can follow this! It is as if a curtain lies over the first 150
messages. I can get out from under the curtain at about the 151st message
and proceed as normal to the last message. Likewise, I can jump to the
bottom of the list and read all the message details until I rise back up
to
the bottom of the curtain at the 150th message.



As I said at the beginning, this does not happen every day but it does
happen frequently.



The last time it happened, I saved the 150 curtained messages in a new
folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether
"curtained" or not, and read it perfectly. The problem is that of
identifying the message in the Inbox list before opening it.



I would welcome any ideas or suggestions to see if I can get to the bottom
of this behaviour.

By the way, JAWS does not have this problem - only NVDA. I have tried JAWS
16 on the same "curtained" block of messages and JAWS can read each of the
title details normally.





All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...
<mailto:cearbhall.omeadhra@...>

It would be useful to see what happens with another screen-reader.  We don't know if the problem has anything to do with NVDA.

 

Gene

----- Original Message -----

From: Cearbhall O'Meadhra

Sent: Friday, April 28, 2017 5:19 PM

To: nvda@nvda.groups.io

Subject: Re: [nvda] Unreadable message titles in Inbox list

Matthew,

 

Thanks for the response!

 

No, I  don’t have any toolbars enabled. Restarting Outlook does not affect the problem either.

 

It’s as if there was a “curtain” over the first 54 messages. The 55^th message is visible as normal but the 54^th is not. Since the problem stays with the messages when I move the whole block of 150 messages to another folder, it must be that there is some characteristics of the messages that causes NVDA to stop reporting the information on each message until it gets to the bottom of the “curtain”

 

Do please keep the responses coming!

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

I use the free version of Spam Reader to get rid of spam. The Professional version doesn't have this disclaimer in outgoing emails. Try Spam Reader for free now!

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of matthew dyer
Sent: Friday, April 28, 2017 9:55 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unreadable message titles in Inbox list

 

Just a thought, but do you have any tool bars enabled.  I usually disable all tools and turn off the preview.  Also, try restarting outlook and see if that works. 

 

Matthew

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Cearbhall O'Meadhra
Sent: Thursday, April 27, 2017 7:23 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unreadable message titles in Inbox list

 

Gene,

 

Thanks for the quick response.

 

I’ll take each of your points in turn:

1. What happens if you exit NVDA and then run it again?

A: The problem persists.

 

1. Move to the folders list, move out of the current folder, then back.

A: This does not affect the behaviour. Like you, I tried this but it did not change anything. 

 

1. control home and end are not the correct commands to use in a list or tree view. 

A: Thanks for the advice! In fact, both actions work equally well in my Outlook message list as the messages are never unselected. However, I thank you for setting me straight on the purpose of these keystrokes!

 

Are you familiar with the problem which I have raised?

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

I use the free version of Spam Reader to get rid of spam. The Professional version doesn't have this disclaimer in outgoing emails. Try Spam Reader for free now!

 

 

 

I use the free version of Spam Reader to get rid of spam. The Professional version doesn't have this disclaimer in outgoing emails. Try Spam Reader for free now!

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, April 27, 2017 11:23 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Unreadable message titles in Inbox list

 

This isn't a solution but what happens if you exit NVDA and then run it again? 

 

Another work around to try would be to move to the folders list, move out of the current folder, then back.  You can try both and use whichever works or, if they both work, use the method you prefer.. 

 

Also, control home and end are not the correct commands to use in a list or tree view.  Home and end are.  If you use control home and end. you will move to the top or bottom of the list or tree view, but the item you move to will not be selected.  using home and end moves you to and selects the first or last item and is consistent with the behavior of using the up and down arrow keys, that is, move and select.  Control home and end are correct commands for edit fields such as in word processors. 

 

Gene

----- Original Message -----

From: Cearbhall O'Meadhra

Sent: Thursday, April 27, 2017 5:08 PM

To: nvda@nvda.groups.io

Subject: [nvda] Unreadable message titles in Inbox list

 

Hi,

 

I have an strange problem reading Messages in my inbox!

 

I am using Outlook 2016 in Windows 10 with NVDA . (All latest versions).

 

This problem happens frequently but not all the time. I cannot find out what the cause of the problem is. I also cannot see when it might or might not happen.

 

Here's the story:

I get about 200 messages a day from all the discussion lists that I am following and some personal emails. I like to keep my messages in reverse sort order so that the oldest are at the top. This way, I can keep the messages that interest me at the top of the list and delete the newer ones below when I don't want to keep them.

 

my method for managing the messages is to press  down-arrow on a message if I want to keep it so that the next message comes into focus. If I want to reject the message, I press the delete key. This moves the next message up into the position of the NVDA focus. In this way, I can move through all the messages rapidly.

 

When the mysterious problem appears, I have found that down-arrow reveals nothing. Just silence. I have to press tab to jump away from the message list and shift-tab to get back and then I find that NVDA+numpad 8 tells me that the next message has actually moved up into the focus position as you would expect. No amount of up-arrow or down-arrow yields any speech on each of the messages. As you know, what should happen is that I hear the sender and title information as the arrow moves from message to message.

 

I have persisted with down-arrow from silent message to silent message and found that I can get back to the normal echoing behaviour after about the 150th message! Alternatively, I can press control and end   to move to the 250^th or last message in the Inbox where the movement of the up-arrow is echoed from message to message as normal. As an experiment, I have persisted with the up-arrow from the bottom of the list and found that when I arrive at the 150th message from the top, I suddenly lose the speaking of the sender and title details again. In other words, I am back into the unspeaking block of messages! I checked the 151^st message and, sure enough, NVDA reads out the title details. Then I press up-arrow back to the 150^th to find it silent and all the rest of the messages above it to the top continued silent as before.

 

I hope you can follow this! It is as if a curtain lies over the first 150 messages. I can get out from under the curtain at about the 151^st message and proceed as normal to the last message. Likewise, I can jump to the bottom of the list and read all the message details until I rise back up to the bottom of the curtain at the 150th message.

 

As I said at the beginning, this does not happen every day but it does happen frequently.

 

The last time it happened, I saved the 150 curtained messages in a new folder and the unreadable behaviour persists even now.

Please understand that I can press enter on each message, whether “curtained” or not,  and read it perfectly. The problem is that of identifying the message in the Inbox list before opening it.

 

I would welcome any ideas or suggestions to see if I can get to the bottom of this behaviour.

By the way, JAWS does not have this problem – only NVDA. I have tried JAWS 16 on the same “curtained” block of messages and JAWS can read each of the title details normally.

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...