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Is anyone else having trouble with VFO Group?

John J. Boyer
 

Hurrah for NVDA!

Here is an addendum to my previous message.

My HMO tells me that a check for the cleaning and repair of my Focus 40 was mailed to VFO last Friday. They tried to get
thed company to ship the Braille display back immediately, but the company refused.

VFO is showing more concern for money than for its customers. This is like what hapened when Henter-Joyce merged with
Blazie Engineering to produce Freedom Scientific, but it is worse. It is self-defeating in the end.

I'm glad I'm using NVDA, not JAWS. If I get another Braille display in the future I'll avoid anything from FVO.

John

On Mon, May 01, 2017 at 02:31:35PM -0500, John J. Boyer wrote:
Three months ago I sent my Focus 40 Braille display in for cleaning and repair. My HMO had agreed to pay for the work.
I've told VFO
many times that I need the display. Now I have Windows 10, but I can't do much with it without my display, since i am
both deaf and blind. A three-month delay is ridiculous and shows a blatant disregard for their customers. Has anyone
else had trouble with them?

John

--
John J. Boyer, President
AbilitiesSoft, Inc.
Email: john.boyer@...
website: http://www.abilitiessoft.org
Status: 501(C)(3) NONPROFIT
Location: Madison, Wisconsin, USA
Mission: developing assistive technology software and providing STEM services
that are available at no cost




--
John J. Boyer, President
AbilitiesSoft, Inc.
Email: john.boyer@...
website: http://www.abilitiessoft.org
Status: 501(C)(3) NONPROFIT
Location: Madison, Wisconsin, USA
Mission: developing assistive technology software and providing STEM services
that are available at no cost
Pete <emac00@...>
 

 
  Hi 
  vfo takes a long time to respond to e-mails some times.  I talked to them about jaws window-eyes and nvda all 3 installed on my computer.  When I installed nvda first then jaws and finally window-eyes lastly odd things happened in thunderbird.  It took them a week or two to get back to me and I am waiting for a response to my latest e-mail currently. 
  Pete 
On 5/1/2017 7:33 PM, Michelle's Home Emails wrote:

Hi there 

Michelle Stevens here, 

Because I am Deafblind myself, a Focus display is important for me 
To access the my computer and  the iphone.   

Sometimes I get my case worker from Deafblind organisation to stir things up. 
Start emailing everyday and calling on the tty would be a good idea. 
A call to the CEO would not go astray. 

Good luck 

Michelle Stevens.

Sent from my iPhone


On 2 May 2017, at 8:32 am, Lino Morales <linomorales001@...> wrote:

I'd call someone at VFO group tomorrow via TDD or TTY whatever you use to discuss the matter. I'd even take it up with John Blake CEO if you don't get anywhere.



On 5/1/2017 3:31 PM, John J. Boyer wrote:
Three months ago I sent my Focus 40 Braille display in for cleaning and repair. My HMO had agreed to pay for the work.
I've told VFO
many times that I need the display. Now I have Windows 10, but I can't do much with it without my display, since i am
both deaf and blind. A three-month delay is ridiculous and shows a blatant disregard for their customers. Has anyone
else had trouble with them?

John

Michelle's Home Emails <m1stevens@...>
 

Hi there

Michelle Stevens here,

Because I am Deafblind myself, a Focus display is important for me
To access the my computer and the iphone.

Sometimes I get my case worker from Deafblind organisation to stir things up.
Start emailing everyday and calling on the tty would be a good idea.
A call to the CEO would not go astray.

Good luck

Michelle Stevens.

Sent from my iPhone

On 2 May 2017, at 8:32 am, Lino Morales <linomorales001@...> wrote:

I'd call someone at VFO group tomorrow via TDD or TTY whatever you use to discuss the matter. I'd even take it up with John Blake CEO if you don't get anywhere.


On 5/1/2017 3:31 PM, John J. Boyer wrote:
Three months ago I sent my Focus 40 Braille display in for cleaning and repair. My HMO had agreed to pay for the work.
I've told VFO
many times that I need the display. Now I have Windows 10, but I can't do much with it without my display, since i am
both deaf and blind. A three-month delay is ridiculous and shows a blatant disregard for their customers. Has anyone
else had trouble with them?

John
Lino Morales <linomorales001@...>
 

I'd call someone at VFO group tomorrow via TDD or TTY whatever you use to discuss the matter. I'd even take it up with John Blake CEO if you don't get anywhere.

On 5/1/2017 3:31 PM, John J. Boyer wrote:
Three months ago I sent my Focus 40 Braille display in for cleaning and repair. My HMO had agreed to pay for the work.
I've told VFO
many times that I need the display. Now I have Windows 10, but I can't do much with it without my display, since i am
both deaf and blind. A three-month delay is ridiculous and shows a blatant disregard for their customers. Has anyone
else had trouble with them?

John
John J. Boyer
 

Three months ago I sent my Focus 40 Braille display in for cleaning and repair. My HMO had agreed to pay for the work.
I've told VFO
many times that I need the display. Now I have Windows 10, but I can't do much with it without my display, since i am
both deaf and blind. A three-month delay is ridiculous and shows a blatant disregard for their customers. Has anyone
else had trouble with them?

John

--
John J. Boyer, President
AbilitiesSoft, Inc.
Email: john.boyer@...
website: http://www.abilitiessoft.org
Status: 501(C)(3) NONPROFIT
Location: Madison, Wisconsin, USA
Mission: developing assistive technology software and providing STEM services
that are available at no cost

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