NVDA URGENT PROBLEM
Christo Vorster
Hi
The Kaleidoscope Training Unit have a problem, again.
We are running WINDOWS 10, not the latest release, with office 2016 and NVDA 2017.1.
We suddenly experience a problem with Excel as well as when we use the start menu. In Excel there is no speech response when you enter from cell to cell or even when you navigate by using the arrows. When on the start menu the only response is “unknown”. In Excel, for example when you press ALT,P,S,P “unknown” is all you hear.
Strangely, it only happen on certain of our desktop computers. Might I add, we have uninstalled NVDA 2017.1 and reverted back to NVDA 2016.4.
We made a screenshot of NVDA’s Log Viewer which I am going to attach. The attachment name is nvda error.PNG.
Please, if someone can help it would be be appreciated very much.
If you need more info, please don’t hesitate to ask.
Christo Vorster (South Africa)
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Quentin Christensen
Hi Christo, The log didn't come through, but feel free to send it to us at info@.... Re the problem, do you know what could be different about the computers that it is happening on to the other (or different about the others? You said you had reverted back to NVDA 2016.4, does that fix the problem? Also, you mentioned you are not running the latest build of Windows 10, which build are you running? Kind regards Quentin.
On Tue, May 9, 2017 at 8:14 PM, Christo Vorster <christo.vorster@...> wrote:
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Quentin Christensen Training and Support Manager Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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Brian's Mail list account
It would be better if you saved the log as text. Most of us are blind.
toggle quoted messageShow quoted text
I doubt a long graphic file will attach in the list in any case. Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field.
----- Original Message -----
From: "Christo Vorster" <christo.vorster@...> To: <nvda@nvda.groups.io> Sent: Tuesday, May 09, 2017 11:14 AM Subject: [nvda] NVDA URGENT PROBLEM Hi
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Quentin Christensen
Good point, I didn't even click that he'd said he took a screenshot! For Christo, or indeed anyone else as well, here's some info on working with the log file: https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps Kind regards Quentin.
On Wed, May 10, 2017 at 3:11 AM, Brian's Mail list account <bglists@...> wrote: It would be better if you saved the log as text. Most of us are blind. --
Quentin Christensen Training and Support Manager Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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Christo Vorster
Hi Quentin
Thanks for the patience. The log follow.
Thanks for the trouble
INFO - __main__ (09:29:58): Starting NVDA INFO - core.main (09:29:58): Config dir: C:\Users\User\AppData\Roaming\nvda INFO - config.ConfigManager._loadConfig (09:29:58): Loading config: C:\Users\User\AppData\Roaming\nvda\nvda.ini INFO - core.main (09:29:58): NVDA version 2017.1 INFO - core.main (09:29:58): Using Windows version 10.0.14393 workstation INFO - core.main (09:29:58): Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)] INFO - core.main (09:29:58): Using comtypes version 0.6.2 INFO - synthDrivers.espeak.SynthDriver.__init__ (09:29:59): Using eSpeak NG version 1.49.1 dev INFO - synthDriverHandler.setSynth (09:29:59): Loaded synthDriver espeak INFO - core.main (09:29:59): Using wx version 3.0.2.0 msw (classic) INFO - braille.initialize (09:29:59): Using liblouis version 3.0.0 INFO - braille.BrailleHandler.setDisplayByName (09:29:59): Loaded braille display driver noBraille, current display has 0 cells. INFO - brailleInput.initialize (09:29:59): Braille input initialized WARNING - core.main (09:29:59): Java Access Bridge not available INFO - _UIAHandler.UIAHandler.MTAThreadFunc (09:29:59): UIAutomation: IUIAutomation3 INFO - core.main (09:29:59): NVDA initialized ERROR - core.CorePump.Notify (09:30:24): errors in this core pump cycle Traceback (most recent call last): File "core.pyo", line 363, in Notify File "mouseHandler.pyo", line 219, in pumpAll File "mouseHandler.pyo", line 175, in executeMouseMoveEvent File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper File "comtypes\client\lazybind.pyo", line 163, in caller File "comtypes\automation.pyo", line 664, in _invoke COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None)) ERROR - core.CorePump.Notify (09:30:24): errors in this core pump cycle Traceback (most recent call last): File "core.pyo", line 363, in Notify File "mouseHandler.pyo", line 219, in pumpAll File "mouseHandler.pyo", line 175, in executeMouseMoveEvent File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper File "comtypes\client\lazybind.pyo", line 163, in caller File "comtypes\automation.pyo", line 664, in _invoke COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None)) ERROR - core.CorePump.Notify (09:30:24): errors in this core pump cycle Traceback (most recent call last): File "core.pyo", line 363, in Notify File "mouseHandler.pyo", line 219, in pumpAll File "mouseHandler.pyo", line 175, in executeMouseMoveEvent File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper File "comtypes\client\lazybind.pyo", line 163, in caller File "comtypes\automation.pyo", line 664, in _invoke COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None)) ERROR - api.setFocusObject (09:31:01): Never ending focus ancestry: last object: Page Setup, pane, window class bosa_sdm_XL9, application name excel ERROR - api.setFocusObject (09:31:16): Never ending focus ancestry: last object: Page Setup, pane, window class bosa_sdm_XL9, application name excel ERROR - api.setFocusObject (09:31:25): Never ending focus ancestry: last object: Footer, pane, window class bosa_sdm_XL9, application name excel
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Good point, I didn't even click that he'd said he took a screenshot!
For Christo, or indeed anyone else as well, here's some info on working with the log file: https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps
Kind regards
Quentin.
On Wed, May 10, 2017 at 3:11 AM, Brian's Mail list account <bglists@...> wrote:
-- Quentin Christensen
Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/
www.nvaccess.org
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Christo Vorster
Hi Quentin
Thanks for the patience. The log follow.
Thanks for the trouble
INFO - __main__ (09:29:58): Starting NVDA INFO - core.main (09:29:58): Config dir: C:\Users\User\AppData\Roaming\nvda INFO - config.ConfigManager._loadConfig (09:29:58): Loading config: C:\Users\User\AppData\Roaming\nvda\nvda.ini INFO - core.main (09:29:58): NVDA version 2017.1 INFO - core.main (09:29:58): Using Windows version 10.0.14393 workstation INFO - core.main (09:29:58): Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)] INFO - core.main (09:29:58): Using comtypes version 0.6.2 INFO - synthDrivers.espeak.SynthDriver.__init__ (09:29:59): Using eSpeak NG version 1.49.1 dev INFO - synthDriverHandler.setSynth (09:29:59): Loaded synthDriver espeak INFO - core.main (09:29:59): Using wx version 3.0.2.0 msw (classic) INFO - braille.initialize (09:29:59): Using liblouis version 3.0.0 INFO - braille.BrailleHandler.setDisplayByName (09:29:59): Loaded braille display driver noBraille, current display has 0 cells. INFO - brailleInput.initialize (09:29:59): Braille input initialized WARNING - core.main (09:29:59): Java Access Bridge not available INFO - _UIAHandler.UIAHandler.MTAThreadFunc (09:29:59): UIAutomation: IUIAutomation3 INFO - core.main (09:29:59): NVDA initialized ERROR - core.CorePump.Notify (09:30:24): errors in this core pump cycle Traceback (most recent call last): File "core.pyo", line 363, in Notify File "mouseHandler.pyo", line 219, in pumpAll File "mouseHandler.pyo", line 175, in executeMouseMoveEvent File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper File "comtypes\client\lazybind.pyo", line 163, in caller File "comtypes\automation.pyo", line 664, in _invoke COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None)) ERROR - core.CorePump.Notify (09:30:24): errors in this core pump cycle Traceback (most recent call last): File "core.pyo", line 363, in Notify File "mouseHandler.pyo", line 219, in pumpAll File "mouseHandler.pyo", line 175, in executeMouseMoveEvent File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper File "comtypes\client\lazybind.pyo", line 163, in caller File "comtypes\automation.pyo", line 664, in _invoke COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None)) ERROR - core.CorePump.Notify (09:30:24): errors in this core pump cycle Traceback (most recent call last): File "core.pyo", line 363, in Notify File "mouseHandler.pyo", line 219, in pumpAll File "mouseHandler.pyo", line 175, in executeMouseMoveEvent File "NVDAObjects\__init__.pyo", line 249, in objectFromPoint File "NVDAObjects\__init__.pyo", line 189, in findBestAPIClass File "NVDAObjects\__init__.pyo", line 188, in findBestAPIClass File "NVDAObjects\window\excel.pyo", line 1077, in kwargsFromSuper File "comtypes\client\lazybind.pyo", line 163, in caller File "comtypes\automation.pyo", line 664, in _invoke COMError: (-2147352567, 'Exception occurred.', (None, None, None, 0, None)) ERROR - api.setFocusObject (09:31:01): Never ending focus ancestry: last object: Page Setup, pane, window class bosa_sdm_XL9, application name excel ERROR - api.setFocusObject (09:31:16): Never ending focus ancestry: last object: Page Setup, pane, window class bosa_sdm_XL9, application name excel ERROR - api.setFocusObject (09:31:25): Never ending focus ancestry: last object: Footer, pane, window class bosa_sdm_XL9, application name excel
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Good point, I didn't even click that he'd said he took a screenshot!
For Christo, or indeed anyone else as well, here's some info on working with the log file: https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps
Kind regards
Quentin.
On Wed, May 10, 2017 at 3:11 AM, Brian's Mail list account <bglists@...> wrote:
-- Quentin Christensen
Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/
www.nvaccess.org
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Hi all,
I am running office 2016 and have the office 365 subscription.
Pranav
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Quentin Christensen
Hi Christo, Our best guess it that it is possibly a manifestation of this issue: https://github.com/nvaccess/ Which essentially is that some DLLs have been unregistered (often when other programs were uninstalled and those programs hadn't checked that these DLLs were still in use). In that case, what has worked for others has been: 1. Open a command prompt as administrator. (Press WINDOWS, type CMD, press applications key and choose "Run as administrator" - you may need to enter the admin password) 2. Enter the following command (it may take some time): for %x in (c:\windows\system32\*.dll) do c:\windows\system32\regsvr32 /s %x (Copy that whole line starting with "for" above) 3. If the system is running 64 bit Windows, also enter the following: for %x in (c:\windows\syswow64\*.dll) do c:\windows\syswow64\regsvr32 /s %x 4. Reboot. Let us know if it works!Kind regards Quentin.
On Thu, May 11, 2017 at 9:36 PM, Christo Vorster <christo.vorster@...> wrote:
--
Quentin Christensen Training and Support Manager Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/ www.nvaccess.org Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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