Windows 7 shuts down when starting NVDA


Joe Lakey
 

Just installed NVDA this morning on my laptop running Windows 7 Pro SP1. After installation, my laptop shut down without warning. It started back up fine, but when I started NVDA, the laptop shut down again without any error or warning. When installing, I unchecked the 'start NVDA on Windows startup' setting. Also possibly related, this is a company laptop running Sophos security/auth software.

I didn't see a way to attach files, so the contents of the log files are below.

nvda.log
---------------------
INFO - __main__ (12:07:46):
Starting NVDA
INFO - core.main (12:07:49):
Config dir: C:\Users\jhlakey\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (12:07:49):
Loading config: C:\Users\jhlakey\AppData\Roaming\nvda\nvda.ini
INFO - core.main (12:07:50):
NVDA version 2017.2
INFO - core.main (12:07:50):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (12:07:50):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (12:07:50):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (12:07:52):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (12:07:54):
Loaded synthDriver espeak
INFO - core.main (12:07:54):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (12:07:54):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (12:07:54):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (12:07:54):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:07:54):
UIAutomation: IUIAutomation
INFO - core.main (12:07:56):
NVDA initialized
INFO - updateCheck.AutoUpdateChecker._started (12:07:56):
Performing automatic update check
INFO - config.ConfigManager.save (12:08:12):
Base configuration saved
INFO - core.onEndSession (12:08:13):
Windows session ending
---------------------

nvda-old.log
---------------------
INFO - __main__ (10:29:19):
Starting NVDA
INFO - core.main (10:29:21):
Config dir: C:\TEMP\nsx4065.tmp\app\userConfig
INFO - config.ConfigManager._loadConfig (10:29:21):
Loading config: .\userConfig\nvda.ini
INFO - core.main (10:29:22):
NVDA version 2017.2
INFO - core.main (10:29:22):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (10:29:22):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (10:29:22):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (10:29:22):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (10:29:22):
Loaded synthDriver espeak
INFO - core.main (10:29:22):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (10:29:22):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (10:29:22):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (10:29:22):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:29:23):
UIAutomation: IUIAutomation
INFO - core.main (10:29:25):
NVDA initialized
INFO - core.main (10:31:58):
Exiting
INFO - config.ConfigManager.save (10:31:58):
Base configuration saved
INFO - __main__ (10:32:00):
NVDA exit
---------------------
 


 

hi.
i think that it relates to the antivirus that you mentioned, but i am
not completele sure.
could you please deactivate it temporary to see does nvda work without
problem or not?

On 7/28/17, Joe Lakey <jhlakey@...> wrote:
Just installed NVDA this morning on my laptop running Windows 7 Pro SP1.
After installation, my laptop shut down without warning. It started back up
fine, but when I started NVDA, the laptop shut down again without any error
or warning. When installing, I unchecked the 'start NVDA on Windows startup'
setting. Also possibly related, this is a company laptop running Sophos
security/auth software.

I didn't see a way to attach files, so the contents of the log files are
below.

nvda.log
---------------------
INFO - __main__ (12:07:46):
Starting NVDA
INFO - core.main (12:07:49):
Config dir: C:\Users\jhlakey\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (12:07:49):
Loading config: C:\Users\jhlakey\AppData\Roaming\nvda\nvda.ini
INFO - core.main (12:07:50):
NVDA version 2017.2
INFO - core.main (12:07:50):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (12:07:50):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59)
[MSC v.1500 32 bit (Intel)]
INFO - core.main (12:07:50):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (12:07:52):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (12:07:54):
Loaded synthDriver espeak
INFO - core.main (12:07:54):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (12:07:54):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (12:07:54):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (12:07:54):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:07:54):
UIAutomation: IUIAutomation
INFO - core.main (12:07:56):
NVDA initialized
INFO - updateCheck.AutoUpdateChecker._started (12:07:56):
Performing automatic update check
INFO - config.ConfigManager.save (12:08:12):
Base configuration saved
INFO - core.onEndSession (12:08:13):
Windows session ending
---------------------

nvda-old.log
---------------------
INFO - __main__ (10:29:19):
Starting NVDA
INFO - core.main (10:29:21):
Config dir: C:\TEMP\nsx4065.tmp\app\userConfig
INFO - config.ConfigManager._loadConfig (10:29:21):
Loading config: .\userConfig\nvda.ini
INFO - core.main (10:29:22):
NVDA version 2017.2
INFO - core.main (10:29:22):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (10:29:22):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59)
[MSC v.1500 32 bit (Intel)]
INFO - core.main (10:29:22):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (10:29:22):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (10:29:22):
Loaded synthDriver espeak
INFO - core.main (10:29:22):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (10:29:22):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (10:29:22):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (10:29:22):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:29:23):
UIAutomation: IUIAutomation
INFO - core.main (10:29:25):
NVDA initialized
INFO - core.main (10:31:58):
Exiting
INFO - config.ConfigManager.save (10:31:58):
Base configuration saved
INFO - __main__ (10:32:00):
NVDA exit
---------------------
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Hmmm well firstly is nvda being thought as a virus.

Failing that are you sure you have access ie has nvda been allowed the right permitions, if its doing this on your own laptop, I'd think something was screwing about.

I had this on a couple desktops.

In one case the graphis card was mangled and needed replacing.

On the other, there was a faulty fan.

In both cases the shop we took it to did a reformat after replacing the various hardware cards and such which fixed the problem.

Something is clearly conflicting.

However since this a company unit and not your own, while a reformat will fix it and make it work its not your problem.

Its your it guy's issue thats what they are payed for ask your admin and see what they say it may be they need to do something themselves.

On 29/07/2017 5:44 a.m., Joe Lakey wrote:
Just installed NVDA this morning on my laptop running Windows 7 Pro SP1. After installation, my laptop shut down without warning. It started back up fine, but when I started NVDA, the laptop shut down again without any error or warning. When installing, I unchecked the 'start NVDA on Windows startup' setting. Also possibly related, this is a company laptop running Sophos security/auth software.

I didn't see a way to attach files, so the contents of the log files are below.

nvda.log
---------------------
INFO - __main__ (12:07:46):
Starting NVDA
INFO - core.main (12:07:49):
Config dir: C:\Users\jhlakey\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (12:07:49):
Loading config: C:\Users\jhlakey\AppData\Roaming\nvda\nvda.ini
INFO - core.main (12:07:50):
NVDA version 2017.2
INFO - core.main (12:07:50):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (12:07:50):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (12:07:50):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (12:07:52):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (12:07:54):
Loaded synthDriver espeak
INFO - core.main (12:07:54):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (12:07:54):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (12:07:54):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (12:07:54):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:07:54):
UIAutomation: IUIAutomation
INFO - core.main (12:07:56):
NVDA initialized
INFO - updateCheck.AutoUpdateChecker._started (12:07:56):
Performing automatic update check
INFO - config.ConfigManager.save (12:08:12):
Base configuration saved
INFO - core.onEndSession (12:08:13):
Windows session ending
---------------------

nvda-old.log
---------------------
INFO - __main__ (10:29:19):
Starting NVDA
INFO - core.main (10:29:21):
Config dir: C:\TEMP\nsx4065.tmp\app\userConfig
INFO - config.ConfigManager._loadConfig (10:29:21):
Loading config: .\userConfig\nvda.ini
INFO - core.main (10:29:22):
NVDA version 2017.2
INFO - core.main (10:29:22):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (10:29:22):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (10:29:22):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (10:29:22):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (10:29:22):
Loaded synthDriver espeak
INFO - core.main (10:29:22):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (10:29:22):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (10:29:22):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (10:29:22):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:29:23):
UIAutomation: IUIAutomation
INFO - core.main (10:29:25):
NVDA initialized
INFO - core.main (10:31:58):
Exiting
INFO - config.ConfigManager.save (10:31:58):
Base configuration saved
INFO - __main__ (10:32:00):
NVDA exit
---------------------


Brian's Mail list account
 

Well, it obviously runs ok or you could not install it, so does it work ok if its a temporary version in which case one needs to set logging to debug somehow to see if anything sinister is going on.
Can you disable the anti virus temporarily just to rule it out?
Shutting down seems a rather counter intuitive thing to do. Normally a security program merely cripples the process.
Brian

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----- Original Message -----
From: "Joe Lakey" <jhlakey@...>
To: <nvda@nvda.groups.io>
Sent: Friday, July 28, 2017 6:44 PM
Subject: [nvda] Windows 7 shuts down when starting NVDA


Just installed NVDA this morning on my laptop running Windows 7 Pro SP1. After installation, my laptop shut down without warning. It started back up fine, but when I started NVDA, the laptop shut down again without any error or warning. When installing, I unchecked the 'start NVDA on Windows startup' setting. Also possibly related, this is a company laptop running Sophos security/auth software.

I didn't see a way to attach files, so the contents of the log files are below.

nvda.log
---------------------
INFO - __main__ (12:07:46):
Starting NVDA
INFO - core.main (12:07:49):
Config dir: C:\Users\jhlakey\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (12:07:49):
Loading config: C:\Users\jhlakey\AppData\Roaming\nvda\nvda.ini
INFO - core.main (12:07:50):
NVDA version 2017.2
INFO - core.main (12:07:50):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (12:07:50):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (12:07:50):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (12:07:52):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (12:07:54):
Loaded synthDriver espeak
INFO - core.main (12:07:54):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (12:07:54):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (12:07:54):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (12:07:54):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:07:54):
UIAutomation: IUIAutomation
INFO - core.main (12:07:56):
NVDA initialized
INFO - updateCheck.AutoUpdateChecker._started (12:07:56):
Performing automatic update check
INFO - config.ConfigManager.save (12:08:12):
Base configuration saved
INFO - core.onEndSession (12:08:13):
Windows session ending
---------------------

nvda-old.log
---------------------
INFO - __main__ (10:29:19):
Starting NVDA
INFO - core.main (10:29:21):
Config dir: C:\TEMP\nsx4065.tmp\app\userConfig
INFO - config.ConfigManager._loadConfig (10:29:21):
Loading config: .\userConfig\nvda.ini
INFO - core.main (10:29:22):
NVDA version 2017.2
INFO - core.main (10:29:22):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (10:29:22):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (10:29:22):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (10:29:22):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (10:29:22):
Loaded synthDriver espeak
INFO - core.main (10:29:22):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (10:29:22):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (10:29:22):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (10:29:22):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:29:23):
UIAutomation: IUIAutomation
INFO - core.main (10:29:25):
NVDA initialized
INFO - core.main (10:31:58):
Exiting
INFO - config.ConfigManager.save (10:31:58):
Base configuration saved
INFO - __main__ (10:32:00):
NVDA exit
---------------------


Brian's Mail list account
 

It could be that it restarts to remove files, but I've yet to find an inti virus that is so anti user that it does not tell the user what its doing and why.

Many computers for companies simply do not allow any installation except by the admins through an agreed system, but as I said, normally big warnings come up about his if you try, not a restart of the machine after all if it was a malware program its too late by then!

Brian

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----- Original Message -----
From: "Shaun Everiss" <sm.everiss@...>
To: <nvda@nvda.groups.io>
Sent: Saturday, July 29, 2017 8:32 AM
Subject: Re: [nvda] Windows 7 shuts down when starting NVDA


Hmmm well firstly is nvda being thought as a virus.

Failing that are you sure you have access ie has nvda been allowed the right permitions, if its doing this on your own laptop, I'd think something was screwing about.

I had this on a couple desktops.

In one case the graphis card was mangled and needed replacing.

On the other, there was a faulty fan.

In both cases the shop we took it to did a reformat after replacing the various hardware cards and such which fixed the problem.

Something is clearly conflicting.

However since this a company unit and not your own, while a reformat will fix it and make it work its not your problem.

Its your it guy's issue thats what they are payed for ask your admin and see what they say it may be they need to do something themselves.




On 29/07/2017 5:44 a.m., Joe Lakey wrote:
Just installed NVDA this morning on my laptop running Windows 7 Pro SP1. After installation, my laptop shut down without warning. It started back up fine, but when I started NVDA, the laptop shut down again without any error or warning. When installing, I unchecked the 'start NVDA on Windows startup' setting. Also possibly related, this is a company laptop running Sophos security/auth software.

I didn't see a way to attach files, so the contents of the log files are below.

nvda.log
---------------------
INFO - __main__ (12:07:46):
Starting NVDA
INFO - core.main (12:07:49):
Config dir: C:\Users\jhlakey\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (12:07:49):
Loading config: C:\Users\jhlakey\AppData\Roaming\nvda\nvda.ini
INFO - core.main (12:07:50):
NVDA version 2017.2
INFO - core.main (12:07:50):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (12:07:50):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (12:07:50):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (12:07:52):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (12:07:54):
Loaded synthDriver espeak
INFO - core.main (12:07:54):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (12:07:54):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (12:07:54):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (12:07:54):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (12:07:54):
UIAutomation: IUIAutomation
INFO - core.main (12:07:56):
NVDA initialized
INFO - updateCheck.AutoUpdateChecker._started (12:07:56):
Performing automatic update check
INFO - config.ConfigManager.save (12:08:12):
Base configuration saved
INFO - core.onEndSession (12:08:13):
Windows session ending
---------------------

nvda-old.log
---------------------
INFO - __main__ (10:29:19):
Starting NVDA
INFO - core.main (10:29:21):
Config dir: C:\TEMP\nsx4065.tmp\app\userConfig
INFO - config.ConfigManager._loadConfig (10:29:21):
Loading config: .\userConfig\nvda.ini
INFO - core.main (10:29:22):
NVDA version 2017.2
INFO - core.main (10:29:22):
Using Windows version 6.1.7601 service pack 1 workstation
INFO - core.main (10:29:22):
Using Python version 2.7.13 (v2.7.13:a06454b1afa1, Dec 17 2016, 20:42:59) [MSC v.1500 32 bit (Intel)]
INFO - core.main (10:29:22):
Using comtypes version 0.6.2
INFO - synthDrivers.espeak.SynthDriver.__init__ (10:29:22):
Using eSpeak NG version 1.49.1 dev
INFO - synthDriverHandler.setSynth (10:29:22):
Loaded synthDriver espeak
INFO - core.main (10:29:22):
Using wx version 3.0.2.0 msw (classic)
INFO - braille.initialize (10:29:22):
Using liblouis version 3.0.0
INFO - braille.BrailleHandler.setDisplayByName (10:29:22):
Loaded braille display driver noBraille, current display has 0 cells.
INFO - brailleInput.initialize (10:29:22):
Braille input initialized
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:29:23):
UIAutomation: IUIAutomation
INFO - core.main (10:29:25):
NVDA initialized
INFO - core.main (10:31:58):
Exiting
INFO - config.ConfigManager.save (10:31:58):
Base configuration saved
INFO - __main__ (10:32:00):
NVDA exit
---------------------


Joe Lakey
 

Thanks, all.

It's a company computer, so I can't disable the security software. Until recently, we weren't able to install anything ourselves. A couple of months ago, IT installed a utility that allows us install with elevated privileges. I've installed a couple of other things fine, but I wonder if the issue could be with this installer utility. Our in-house accessibility team suggested I try installing a portable copy on a USB drive, so that's probably my next step.


Brian's Mail list account
 

You will almost get as much functionin Windows 7 with a portable copy, but not with windows 10 unfortunately.
You do not really install a portable copy, you just run the executable.
Brian

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----- Original Message -----
From: "Joe Lakey" <jhlakey@...>
To: <nvda@nvda.groups.io>
Sent: Tuesday, August 01, 2017 4:28 PM
Subject: Re: [nvda] Windows 7 shuts down when starting NVDA


Thanks, all.

It's a company computer, so I can't disable the security software. Until recently, we weren't able to install anything ourselves. A couple of months ago, IT installed a utility that allows us install with elevated privileges. I've installed a couple of other things fine, but I wonder if the issue could be with this installer utility. Our in-house accessibility team suggested I try installing a portable copy on a USB drive, so that's probably my next step.