repairing inte3rnet explorer


Rosemarie Chavarria
 

Hi, everyone,

 

How do I repair internet explorer? I thought I'd try that to see if it solves my problem.

 

Thanks in advance.

 

Rosemarie

 

 


Gene
 

Didn't you say the same problem occurs in other browsers when you tested this morning?  When you trouble shoot, if the problem occurs in more than one program and it is the same problem, then the problem is not caused by the programs themselves. 
 
But let's be very clear about what the problem is.  Can you use commands such as b to move by button, x to move by check box and h to move by header?  Read to end, NVDA key down arrow wouldn't be expected to work when using the insert.  Does it work when you use caps lock down arrow? 
 
Also, when you use commands like read title bar when on the desktop or in programs like Notepad, is the title bar read? 
I'm not sure what the symptoms are of the dll registration problem and I don't know if they match your problem.  With detailed information, those who are more familiar with the symptoms may be able to determine if the symptoms match. 
 
Depending on whether the list can solve the problem or not, more information may be needed later. 
 
this information may not be needed now but such questions as just what work was done on the computer?  You said Windows was reinstalled.  Reinstalled from where?  From an installation disk or from the recovery partition on the computer or somewhere else?  Was any other work done?  As I said, these questions may not need to be answered now, but answering them may be useful or important in future. 
 
Gene

----- Original Message -----
Sent: Wednesday, November 15, 2017 3:37 PM
Subject: [nvda] repairing inte3rnet explorer

Hi, everyone,

 

How do I repair internet explorer? I thought I'd try that to see if it solves my problem.

 

Thanks in advance.

 

Rosemarie

 

 


Rosemarie Chavarria
 

Hi, Gene,

 

I can't hit H for heading in any browser except edge. I don't know if the guy reinstalled windows from a partition or not. I wasn't there. I just dropped the computer off. I'll have to have someone read the paperwork to me. Then I'll have more information to give you all. I haven't tried hitting b for button or x for checkboxes yet. Other than that, this is all the info I can give you for now.

 

Rosemarie

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Wednesday, November 15, 2017 2:17 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] repairing inte3rnet explorer

 

Didn't you say the same problem occurs in other browsers when you tested this morning?  When you trouble shoot, if the problem occurs in more than one program and it is the same problem, then the problem is not caused by the programs themselves. 

 

But let's be very clear about what the problem is.  Can you use commands such as b to move by button, x to move by check box and h to move by header?  Read to end, NVDA key down arrow wouldn't be expected to work when using the insert.  Does it work when you use caps lock down arrow? 

 

Also, when you use commands like read title bar when on the desktop or in programs like Notepad, is the title bar read? 

I'm not sure what the symptoms are of the dll registration problem and I don't know if they match your problem.  With detailed information, those who are more familiar with the symptoms may be able to determine if the symptoms match. 

 

Depending on whether the list can solve the problem or not, more information may be needed later. 

 

this information may not be needed now but such questions as just what work was done on the computer?  You said Windows was reinstalled.  Reinstalled from where?  From an installation disk or from the recovery partition on the computer or somewhere else?  Was any other work done?  As I said, these questions may not need to be answered now, but answering them may be useful or important in future. 

 

Gene

----- Original Message -----

Sent: Wednesday, November 15, 2017 3:37 PM

Subject: [nvda] repairing inte3rnet explorer

 

Hi, everyone,

 

How do I repair internet explorer? I thought I'd try that to see if it solves my problem.

 

Thanks in advance.

 

Rosemarie

 

 


Gene
 

Now that we know more, I'd say that the first thing to try is to register the dll files that may solve this problem.  I don't know if it will or if it will solve every problem but it may solve the main one. 
 
As far as where Windows was reinstalled from or if just the Windows 10 reset or whatever the term is was used, I don't know how detailed the paper work will be.  I don't know if techs go into that much detail. 
 
I believe the other Gene sent a link earlier today about where to find information about how to register the dlls.
 
Since this is a recurring problem with different people, I wonder if NVDA should have a menu option that would cause it to do this itself.  It appears that various users will have to do this from time to time and having an option in NVDA itself would make things simple in terms of telling people what to do.  It would also allow for a section of the manual discussing the option and when to try it.
 
Gene

----- Original Message -----

Sent: Wednesday, November 15, 2017 4:43 PM
Subject: Re: [nvda] repairing inte3rnet explorer

Hi, Gene,

 

I can't hit H for heading in any browser except edge. I don't know if the guy reinstalled windows from a partition or not. I wasn't there. I just dropped the computer off. I'll have to have someone read the paperwork to me. Then I'll have more information to give you all. I haven't tried hitting b for button or x for checkboxes yet. Other than that, this is all the info I can give you for now.

 

Rosemarie

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Wednesday, November 15, 2017 2:17 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] repairing inte3rnet explorer

 

Didn't you say the same problem occurs in other browsers when you tested this morning?  When you trouble shoot, if the problem occurs in more than one program and it is the same problem, then the problem is not caused by the programs themselves. 

 

But let's be very clear about what the problem is.  Can you use commands such as b to move by button, x to move by check box and h to move by header?  Read to end, NVDA key down arrow wouldn't be expected to work when using the insert.  Does it work when you use caps lock down arrow? 

 

Also, when you use commands like read title bar when on the desktop or in programs like Notepad, is the title bar read? 

I'm not sure what the symptoms are of the dll registration problem and I don't know if they match your problem.  With detailed information, those who are more familiar with the symptoms may be able to determine if the symptoms match. 

 

Depending on whether the list can solve the problem or not, more information may be needed later. 

 

this information may not be needed now but such questions as just what work was done on the computer?  You said Windows was reinstalled.  Reinstalled from where?  From an installation disk or from the recovery partition on the computer or somewhere else?  Was any other work done?  As I said, these questions may not need to be answered now, but answering them may be useful or important in future. 

 

Gene

----- Original Message -----

Sent: Wednesday, November 15, 2017 3:37 PM

Subject: [nvda] repairing inte3rnet explorer

 

Hi, everyone,

 

How do I repair internet explorer? I thought I'd try that to see if it solves my problem.

 

Thanks in advance.

 

Rosemarie