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NVDA froze
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Cordelia Scharpf
Hi:
I updated to NVDA 2019.3.1 a couple of days ago and while responding to an email in Outlook 2010, it froze and did not respond to any key strokes. I ended up shutting down the computer and restarting it, switching to another screen reader to write this message. I do not know if a log would help pinpoint the problem. What other workaround might there be to restart NVDA and get the keys moving again? Cordelia
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Gene
You can try running another screen-reader and then
shutting down NVVDA in the Windows Task Manager. However, I don't know if
doing so might, at times, freeze the computer where it wasn't before and thus
making an improper shutdown necessary.
While improper shutdowns usually do no damage, they
can on occasion.
Gene
----- Original Message -----
I updated to NVDA 2019.3.1 a couple of days ago and while responding to an email in Outlook 2010, it froze and did not respond to any key strokes. I ended up shutting down the computer and restarting it, switching to another screen reader to write this message. I do not know if a log would help pinpoint the problem. What other workaround might there be to restart NVDA and get the keys moving again? Cordelia
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Quentin Christensen
Hi Cordelia, A log, information about the programs / versions running, and steps to reproduce could all help. A couple of other things which can help: - If you've recently updated NVDA or any other program, make sure you have restarted the computer as this can solve random bugs which happen in between installing or updating software, and restarting (it's one of the reasons most software, including NVDA, recommends restarting after installing). - Restart NVDA with add-ons disabled: Press NVDA+Q, then down arrow to "Restart with add-ons disabled" and press ENTER. Regards Quentin.
On Fri, Feb 14, 2020 at 4:54 AM Cordelia Scharpf <CScharpf@...> wrote: Hi: --
Quentin Christensen Training and Support Manager NVDA 2019.3 rc2 now available for testing: https://www.nvaccess.org/post/nvda-2019-3rc2-now-available-for-testing/ Training: https://www.nvaccess.org/shop/ Certification: https://certification.nvaccess.org/ User group: https://nvda.groups.io/g/nvda Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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Gene
The command control alt n, the command used to
start NVDA will restart it, but I would think there are times when it can't,
depending on how it freezes.
Gene
----- Original Message -----
On Fri, Feb 14, 2020 at 4:54 AM Cordelia Scharpf
<CScharpf@...>
wrote:
Hi: Quentin
Christensen
Training and Support Manager NVDA 2019.3 rc2 now
available for testing: https://www.nvaccess.org/post/nvda-2019-3rc2-now-available-for-testing/
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess Twitter: @NVAccess
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Felix G.
Hello,
toggle quoted messageShow quoted text
technically, what exactly would constitute an irrecoverable freeze of NVDA? Isn't the watchdog in place to prevent that exact thing? Or are there calls which might potentially freeze but which the watchdog is not guarding? Best, Felix Am Fr., 14. Feb. 2020 um 02:44 Uhr schrieb Gene <gsasner@...>:
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