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Outlook 2019 Issue

Christopher Gray
 

Hi:

 

I am using Outlook 2019 with NVDA.  Often, if I am typing a message, my computer locks up.  The only thing I can do is ctrl_alt_del arrow to the Power Button and either restart or shutdown.  Is it possible this has to do with an interaction with NVDA and Outlook 2019.  It happens so often that I am forced to write messages in Notepad, Select All, and paste the message into an Outlook message.  This never locks up.

 

Chris
Gene
 

I haven't seen this problem discussed before so, whatever the cause,
it may be your machine or quite limited. Do you have another
screen-reader you can compare the behavior with such as a JAWS demo or
Narrator, if it supports that program and version?

Gene

On 4/28/20, Christopher Gray <chris@...> wrote:
Hi:

I am using Outlook 2019 with NVDA. Often, if I am typing a message, my
computer locks up. The only thing I can do is ctrl_alt_del arrow to the
Power Button and either restart or shutdown. Is it possible this has to do
with an interaction with NVDA and Outlook 2019. It happens so often that I
am forced to write messages in Notepad, Select All, and paste the message
into an Outlook message. This never locks up.

Chris
Brian Vogel
 

And even though this isn't about NVDA, per se, since it is about testing to try to determine if there's an NVDA problem . . .

Freedom Scientific is offering free licenses for JAWS, Fusion, and ZoomText that are valid through June 30, 2020, for the asking.  If you want a copy of JAWS (or Fusion) to experiment with, then go to, https://portal.freedomscientific.com/SponsoredSoftware, and proceed through the process.

Narrator is, of course, built-in to Windows 10 and Windows 8.1.
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Science has become just another voice in the room; it has lost its platform.  Now, you simply declare your own truth.

      ~ Dr. Paul A. Offit, in New York Times article, How Anti-Vaccine Sentiment Took Hold in the United States, September 23, 2019

 

 
Hareth <hareth4m@...>
 

Couldn't replicate your issue.
Using office outlook 2019
With NVDA2020.1beta1, And Jaws-2020
I hope this would clear some with you.
Try to use NVDA with addons turned off.
Or update your NVDA to the beta release.
TC

On 4/28/20, Christopher Gray <chris@...> wrote:
Hi:

I am using Outlook 2019 with NVDA. Often, if I am typing a message, my
computer locks up. The only thing I can do is ctrl_alt_del arrow to the
Power Button and either restart or shutdown. Is it possible this has to do
with an interaction with NVDA and Outlook 2019. It happens so often that I
am forced to write messages in Notepad, Select All, and paste the message
into an Outlook message. This never locks up.

Chris
Quentin Christensen
 

I have seen reports of issues like this from a couple of people, but haven't managed to pin down what is causing it and why it only affects some users.

Several things to try / check:

- Set NVDA's log level to debug (NVDA+control+g, then tab to log level, arrows to set it and enter), then NVDA+control+c to save settings.
- Restart NVDA with add-ons disabled (NVDA+Q then down arrow to that option and enter)
- Recreate the issue
- If you have to restart the computer, then in your %temp% folder should be nvda.log (the log for the currently running or most recent instance of NVDA) and nvda-old.log (the log for the time before that) so you should have a copy of the log from that instance still.  If you could please send that to me at info@... with some details on what has happened.

Also, what language are you using?  (Shouldn't make a difference, but that could be why it affects some users and not others).
And, what build of Office (if you go to file - account - about Word it should give you the exact number, not just Office 2019).

Kind regards

Quentin.


On Wed, Apr 29, 2020 at 2:52 AM Christopher Gray <chris@...> wrote:

Hi:

 

I am using Outlook 2019 with NVDA.  Often, if I am typing a message, my computer locks up.  The only thing I can do is ctrl_alt_del arrow to the Power Button and either restart or shutdown.  Is it possible this has to do with an interaction with NVDA and Outlook 2019.  It happens so often that I am forced to write messages in Notepad, Select All, and paste the message into an Outlook message.  This never locks up.

 

Chris



--
Quentin Christensen
Training and Support Manager
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