Tech support: a possible training session during NVDACon 2018
|
Hi all,
Before I present the following idea to NVDACon organizers, I’d like to run it through with you to gather comments before proceeding:
As some of you may know, the NVDA community holds an annual gathering of community members to discuss NVDA and its present and future. Given that NVDACon 2018 proposals might be floating around the community (hopefully by early next year), coupled with recent tech support discussions, I was wondering if I should hold a training session during that gathering that goes over basics of tech support. Topics may include user-centric questions, troubleshooting steps, how to read NVDA log and what not.
Comments are welcome. Cheers, Joseph |
|
|
|
Carlos
Hello Joseph: NV Access already offers a training module on using NVDA. Those in the community who want to help with support in using NVDA should take the course and set themselves up to do tech support agents as their time permits. The training modules should be translated by members of the community in as many languages/tongues as possible! And, as always, in order to get the most out of NVDA it should be required that before coming on the list to ask questions that an understanding of the user manual take place! Thank You! Joseph for all your tireless work!!! On 12/23/2017 9:14 PM, Joseph Lee
wrote:
-- Carlos Gonzalez - Los Angeles, CA. - gmjc341961@... |
|
|
|
Brian's Mail list account
Could I just say, Joseph. Please be careful. I am not saying don't do it, but be aware of the stress levels in your life.
toggle quoted message
Show quoted text
Just a friendly warning that is all. Hope you have a good restful Christmas. Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Joseph Lee" <joseph.lee22590@...> To: <nvda@nvda.groups.io> Sent: Sunday, December 24, 2017 5:14 AM Subject: [nvda] Tech support: a possible training session during NVDACon 2018 Hi all, |
|
|
|
Adriani Botez
Yes Joseph thank you for your huge work. Be careful and do not stress yourself too much. We should really work together to build a sustainable platforn for sharing maintainer experience. We have to show the users and amd other people that maintaining does not only mean to translate or test addons. It implies user support, user surveys, networking, writing tutorials and articles etc. as well.
toggle quoted message
Show quoted text
Best Adriani Von meinem iPhone gesendet Am 24.12.2017 um 11:23 schrieb Brian's Mail list account via Groups.Io <bglists@...>: |
|
|
|
Tony Ballou
Hi Joseph,
First from the door my friend all the best to you and yours this holiday season. What a fabulous idea! This will work, I love it. I don't think anyone has done a tech support presentation, at a convention. At least, it has never happened in this area
where I live. and with the way things can go awry in computers and screen readers from time to time, this is something that most all of us can get into.
Tony
Tony On 12/24/2017 12:14 AM, Joseph Lee wrote:
|
|
|
|
Rui Fontes
Hello!
Às 06:27 de 24/12/2017, Carlos escreveu: The training modules should be translated by members of thecommunity in as many languages/tongues as possible! I am waiting by authorization of NV Access to do it... Rui Fontes |
|
|