Dell issues - information request


Quentin Christensen
 

Hi everyone,

I'd like to collate a bit more information just from those having issues with Dell PCs and NVDA at the moment please.  If that's you, could you please reply and let me know:

1) What model laptop you have?
1a) If you know what Driver / driver version you have that would be great too please.
2) Which version of Windows are you using?
3) Which version of NVDA you are using?

If anyone is using alpha versions, if you use the stable 2020.3 does it make a difference?

My feeling is this is a Dell / Realtek driver issue, but I'd like to double check and also collate that information for chasing it up with Dell and Realtek.

Kind regards

Quentin.


--
Quentin Christensen
Training and Support Manager


mike mcglashon
 

Hi quentin:

 

I use dell,

I think 5570 inspiron;

I do notice that with n v d a 2020.3 at least,

When I arrow to a file in my folder list,

Then hit shift-f10,

Then hit rename file,

And whenst I arrow through the file name to edit the name,

N v d a hangs,

The whole computer hangs at that point.

 

Am not sure if this is the kind of data you are looking for,

But,

When I saw your message,

I decided it was the time to report it.

 

 

Please advise as you like.

 

Mike M.

 

Mike mcglashon

Email: Michael.mcglashon@...

Ph: 618 783 9331

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin Christensen
Sent: Thursday, December 17, 2020 11:02 PM
To: nvda@nvda.groups.io
Subject: [nvda] Dell issues - information request

 

Hi everyone,

 

I'd like to collate a bit more information just from those having issues with Dell PCs and NVDA at the moment please.  If that's you, could you please reply and let me know:

 

1) What model laptop you have?

1a) If you know what Driver / driver version you have that would be great too please.

2) Which version of Windows are you using?

3) Which version of NVDA you are using?

 

If anyone is using alpha versions, if you use the stable 2020.3 does it make a difference?

 

My feeling is this is a Dell / Realtek driver issue, but I'd like to double check and also collate that information for chasing it up with Dell and Realtek.

 

Kind regards

 

Quentin.

 

 

--

Quentin Christensen
Training and Support Manager

 


Austin Pinto <austinpinto.xaviers@...>
 

yes. i also use a dell. and what ishue are you looking for?

On 12/18/20, mike mcglashon <michael.mcglashon@comcast.net> wrote:
Hi quentin:



I use dell,

I think 5570 inspiron;

I do notice that with n v d a 2020.3 at least,

When I arrow to a file in my folder list,

Then hit shift-f10,

Then hit rename file,

And whenst I arrow through the file name to edit the name,

N v d a hangs,

The whole computer hangs at that point.



Am not sure if this is the kind of data you are looking for,

But,

When I saw your message,

I decided it was the time to report it.





Please advise as you like.



Mike M.



Mike mcglashon

Email: <mailto:Michael.mcglashon@comcast.net>
Michael.mcglashon@comcast.net

Ph: 618 783 9331



From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin
Christensen
Sent: Thursday, December 17, 2020 11:02 PM
To: nvda@nvda.groups.io
Subject: [nvda] Dell issues - information request



Hi everyone,



I'd like to collate a bit more information just from those having issues
with Dell PCs and NVDA at the moment please. If that's you, could you
please reply and let me know:



1) What model laptop you have?

1a) If you know what Driver / driver version you have that would be great
too please.

2) Which version of Windows are you using?

3) Which version of NVDA you are using?



If anyone is using alpha versions, if you use the stable 2020.3 does it make
a difference?



My feeling is this is a Dell / Realtek driver issue, but I'd like to double
check and also collate that information for chasing it up with Dell and
Realtek.



Kind regards



Quentin.





--

Quentin Christensen
Training and Support Manager



Web: <http://www.nvaccess.org/> www.nvaccess.org

Training: https://www.nvaccess.org/shop/

Certification: https://certification.nvaccess.org/

User group: https://nvda.groups.io/g/nvda

Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>








--
search for me on facebook, google+, orkut..
austinpinto.xaviers@gmail.com
follow me on twitter.
austinmpinto
contact me on skype.
austin.pinto3


Giles Turnbull
 

Hi Quentin,

I didn't experience this issue with a Dell Latitude 5590 that I owned from August 2018 until I dropped and broke it in September 2019! The insurance policy I had allowed me to replace it with a Latitude 5500 but I've been using an old Asus laptop of mine rather than the Dell. I'll be back with my parents for a few days next week and will be able to try out the Dell Latitude 5500 and will be happy to post my comments on whether I experience any issues then :)

My asus G751JL gaming laptop uses RealTek audio drivers and usually requires me to forceably re-start NVDA with Alt+CTRL+n two or three times per day when NVDA grinds to a halt doing things ... I don't know whether this is related to the Dell issue and I don't know how to test it out. I've owned and heavily used the Asus laptop for a good 4 years.

Giles


Hareth
 

Hi Mike,
Just Press F2 on the file, That should give you the rename edit box.
TC

On 12/18/20, mike mcglashon <michael.mcglashon@comcast.net> wrote:
Hi quentin:



I use dell,

I think 5570 inspiron;

I do notice that with n v d a 2020.3 at least,

When I arrow to a file in my folder list,

Then hit shift-f10,

Then hit rename file,

And whenst I arrow through the file name to edit the name,

N v d a hangs,

The whole computer hangs at that point.



Am not sure if this is the kind of data you are looking for,

But,

When I saw your message,

I decided it was the time to report it.





Please advise as you like.



Mike M.



Mike mcglashon

Email: <mailto:Michael.mcglashon@comcast.net>
Michael.mcglashon@comcast.net

Ph: 618 783 9331



From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin
Christensen
Sent: Thursday, December 17, 2020 11:02 PM
To: nvda@nvda.groups.io
Subject: [nvda] Dell issues - information request



Hi everyone,



I'd like to collate a bit more information just from those having issues
with Dell PCs and NVDA at the moment please. If that's you, could you
please reply and let me know:



1) What model laptop you have?

1a) If you know what Driver / driver version you have that would be great
too please.

2) Which version of Windows are you using?

3) Which version of NVDA you are using?



If anyone is using alpha versions, if you use the stable 2020.3 does it make
a difference?



My feeling is this is a Dell / Realtek driver issue, but I'd like to double
check and also collate that information for chasing it up with Dell and
Realtek.



Kind regards



Quentin.





--

Quentin Christensen
Training and Support Manager



Web: <http://www.nvaccess.org/> www.nvaccess.org

Training: https://www.nvaccess.org/shop/

Certification: https://certification.nvaccess.org/

User group: https://nvda.groups.io/g/nvda

Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>









g melconian <gmelconian619@...>
 

Same here even though mine is a 6 year old one.

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Austin Pinto
Sent: Friday, December 18, 2020 5:57 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Dell issues - information request

yes. i also use a dell. and what ishue are you looking for?

On 12/18/20, mike mcglashon <michael.mcglashon@comcast.net> wrote:
Hi quentin:



I use dell,

I think 5570 inspiron;

I do notice that with n v d a 2020.3 at least,

When I arrow to a file in my folder list,

Then hit shift-f10,

Then hit rename file,

And whenst I arrow through the file name to edit the name,

N v d a hangs,

The whole computer hangs at that point.



Am not sure if this is the kind of data you are looking for,

But,

When I saw your message,

I decided it was the time to report it.





Please advise as you like.



Mike M.



Mike mcglashon

Email: <mailto:Michael.mcglashon@comcast.net>
Michael.mcglashon@comcast.net

Ph: 618 783 9331



From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin
Christensen
Sent: Thursday, December 17, 2020 11:02 PM
To: nvda@nvda.groups.io
Subject: [nvda] Dell issues - information request



Hi everyone,



I'd like to collate a bit more information just from those having
issues with Dell PCs and NVDA at the moment please. If that's you,
could you please reply and let me know:



1) What model laptop you have?

1a) If you know what Driver / driver version you have that would be
great too please.

2) Which version of Windows are you using?

3) Which version of NVDA you are using?



If anyone is using alpha versions, if you use the stable 2020.3 does
it make a difference?



My feeling is this is a Dell / Realtek driver issue, but I'd like to
double check and also collate that information for chasing it up with
Dell and Realtek.



Kind regards



Quentin.





--

Quentin Christensen
Training and Support Manager



Web: <http://www.nvaccess.org/> www.nvaccess.org

Training: https://www.nvaccess.org/shop/

Certification: https://certification.nvaccess.org/

User group: https://nvda.groups.io/g/nvda

Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>









--
search for me on facebook, google+, orkut..
austinpinto.xaviers@gmail.com
follow me on twitter.
austinmpinto
contact me on skype.
austin.pinto3


William
 

Quentin

Thanks for your email.

First of all, my desktop is

Dell Vostro_3881


The sound drivers are

Realtek-High-Definition-Audio-Driver_V9NFW_WIN_6.0.8928.1_A00.EXE

Waves-MaxxAudio-Pro-Application_M96FF_WIN64_3.0.30.0_A02_01.EXE


Windows version

20h1


nvda version

2020.2


Besides, if you have further info, can you let me pass to my Dell support?

Thanks,

William


Quentin Christensen 於 18/12/2020 12:01 寫道:

Hi everyone,

I'd like to collate a bit more information just from those having issues
with Dell PCs and NVDA at the moment please. If that's you, could you
please reply and let me know:

1) What model laptop you have?
1a) If you know what Driver / driver version you have that would be great
too please.
2) Which version of Windows are you using?
3) Which version of NVDA you are using?

If anyone is using alpha versions, if you use the stable 2020.3 does it
make a difference?

My feeling is this is a Dell / Realtek driver issue, but I'd like to double
check and also collate that information for chasing it up with Dell and
Realtek.

Kind regards

Quentin.


Rowen Cary
 

I used to use latitude7410 and I was really troubled by the Realtek driver.
After using it for a period of time, the CPU occupancy rate will rise to 100, but I don't use this machine now, I can be sure that this is a problem with the Realtek driver, and the specific version has been forgotten.


William
 

are you sure it is cpu not ram?


Rowen Cary 於 22/12/2020 20:44 寫道:

I used to use latitude7410 and I was really troubled by the Realtek driver.
After using it for a period of time, the CPU occupancy rate will rise to 100, but I don't use this machine now, I can be sure that this is a problem with the Realtek driver, and the specific version has been forgotten.