Unknown Content in Firefox
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Tim Harshbarger
Hi,
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?
Thanks,
Tim
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Kristin K <kristin.knudson@...>
I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.
Kristin Knudson | Senior Accessibility Analyst c 410-294-3228
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Sent: Thursday, January 11, 2018 8:16 AM To: nvda@nvda.groups.io Subject: [EXTERNAL] [nvda] Unknown Content in Firefox
Hi,
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?
Thanks, Tim
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Gene
Very unlikely. this is likely the result of
some dll files that are unregistered. This is a well known problem to list
members who see it discussed frequently. It often results from Microsoft
Word or, I believe other Microsoft office products being uninstalled. The
files need to be registered again in a procedure list members will, assumedly,
provide.
There was nothing in the original message
indicating that any add ons were used. Unless we get more information,
there is no reason to assume add ons have anything to do with the problem,
though asking if add ons are being used is a question that may help solve the
problem. I doubt it but we'll see.
Also, if add ons are the cause of the problem,
experimenting by installing older versions is unnecessary. Firefox can be
run, for test purposes in Safe Mode, in which all add ons are disabled.
This has nothing to do with Windows safe mode. those who know more about
it can tell you how to use it if desired.
Gene ----- Original Message -----
From: Kristin K
Sent: Thursday, January 11, 2018 9:32 AM
Subject: Re: [nvda] Unknown Content in Firefox I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.
Kristin Knudson | Senior Accessibility Analyst c 410-294-3228
From: nvda@nvda.groups.io
[mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Hi,
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?
Thanks, Tim
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Hi, Another possibility: it is Firefox 57, correct? If so, is accessibility support turned off from Firefox itself? Cheers, Joseph
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Kristin K
Sent: Thursday, January 11, 2018 7:33 AM To: nvda@nvda.groups.io Subject: Re: [nvda] Unknown Content in Firefox
I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.
Kristin Knudson | Senior Accessibility Analyst c 410-294-3228
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Hi,
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?
Thanks, Tim
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Gene
If accessibility is turned off, nothing will be
spoken as I recall when the program is opened. Not menus, not anything
when a page loads, nothing but the title bar. Since nothing is stated in
the original message about an inability to see the interface, the accessibility
access being turned off appears to be unlikely.
Gene ----- Original Message -----
From: Joseph Lee
Sent: Thursday, January 11, 2018 10:14 AM
Subject: Re: [nvda] Unknown Content in Firefox Hi, Another possibility: it is Firefox 57, correct? If so, is accessibility support turned off from Firefox itself? Cheers, Joseph
From: nvda@nvda.groups.io
[mailto:nvda@nvda.groups.io] On Behalf Of Kristin K
I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.
Kristin Knudson | Senior Accessibility Analyst c 410-294-3228
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf
Of Tim Harshbarger
Hi,
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?
Thanks, Tim
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Hi, It’ll say “unknown” when you switch to Firefox, and I found out the hard way when I tried it on a VM. One way to help narrow down the issue: Tim, did your colleague say anything about accessing the menu bar (Alt key)? If your colleague says NVDA reads menus, then I’d give weight to Gene’s diagnosis. Cheers, Joseph
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, January 11, 2018 8:22 AM To: nvda@nvda.groups.io Subject: Re: [nvda] Unknown Content in Firefox
If accessibility is turned off, nothing will be spoken as I recall when the program is opened. Not menus, not anything when a page loads, nothing but the title bar. Since nothing is stated in the original message about an inability to see the interface, the accessibility access being turned off appears to be unlikely.
Gene ----- Original Message ----- From: Joseph Lee Sent: Thursday, January 11, 2018 10:14 AM Subject: Re: [nvda] Unknown Content in Firefox
Hi, Another possibility: it is Firefox 57, correct? If so, is accessibility support turned off from Firefox itself? Cheers, Joseph
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Kristin K
I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.
Kristin Knudson | Senior Accessibility Analyst c 410-294-3228
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger
Hi,
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?
Thanks, Tim
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Brian's Mail list account
If the menues work and he is using windows 7, then I believe there is an issue here. The best plan is to downndate firefox to version 52 ESR and then see if that works. If it does, then its the bug due to the new Quantum interface and some windows 7 machine systems, notably 32 firefox on 64 bit 7.
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If it fails to work on that version ie 52, then the problem is in the unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as well. You need to just change one thing at a time. Try the old version of Firefox first and report back. Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...> To: <nvda@nvda.groups.io> Sent: Thursday, January 11, 2018 1:16 PM Subject: [nvda] Unknown Content in Firefox Hi, I have a coworker who needs to be able to use NVDA and Firefox-we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems. However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is "unknown". He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3. So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem. Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next? Thanks, Tim |
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Tim Harshbarger
Yes, I just had my colleague try to use the menubar in Firefox with NVDA running and he was able to access the menubar and NVDA spoke that information correctly.
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Joseph Lee
Sent: Thursday, January 11, 2018 10:25 AM To: nvda@nvda.groups.io Subject: Re: [nvda] Unknown Content in Firefox
Hi, It’ll say “unknown” when you switch to Firefox, and I found out the hard way when I tried it on a VM. One way to help narrow down the issue: Tim, did your colleague say anything about accessing the menu bar (Alt key)? If your colleague says NVDA reads menus, then I’d give weight to Gene’s diagnosis. Cheers, Joseph
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Gene
If accessibility is turned off, nothing will be spoken as I recall when the program is opened. Not menus, not anything when a page loads, nothing but the title bar. Since nothing is stated in the original message about an inability to see the interface, the accessibility access being turned off appears to be unlikely.
Gene ----- Original Message ----- From: Joseph Lee Sent: Thursday, January 11, 2018 10:14 AM Subject: Re: [nvda] Unknown Content in Firefox
Hi, Another possibility: it is Firefox 57, correct? If so, is accessibility support turned off from Firefox itself? Cheers, Joseph
From:
nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Kristin K
I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.
Kristin Knudson | Senior Accessibility Analyst c 410-294-3228
From:
nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Tim Harshbarger
Hi,
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?
Thanks, Tim
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Tim Harshbarger
I’ll have to ask him if he de-installed his add-ons. I am sure he has a couple for accessibility testing purposes.
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Kristin K
Sent: Thursday, January 11, 2018 9:33 AM To: nvda@nvda.groups.io Subject: Re: [nvda] Unknown Content in Firefox
I use the same configuration – NVDA with Firefox and with the last Firefox upgrade it all blew up…mainly because our Deque add ons didn’t work with the newest version of Firefox. Back it up a couple of versions and you should be okay.
Kristin Knudson | Senior Accessibility Analyst c 410-294-3228
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io]
On Behalf Of Tim Harshbarger
Hi,
I have a coworker who needs to be able to use NVDA and Firefox—we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems.
However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is “unknown”. He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3.
So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem.
Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next?
Thanks, Tim
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Tim Harshbarger
Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled.
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I will have to ask him, but I think he is still on Windows 7. I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem? -----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io Sent: Thursday, January 11, 2018 11:04 AM To: nvda@nvda.groups.io Subject: Re: [nvda] Unknown Content in Firefox If the menues work and he is using windows 7, then I believe there is an issue here. The best plan is to downndate firefox to version 52 ESR and then see if that works. If it does, then its the bug due to the new Quantum interface and some windows 7 machine systems, notably 32 firefox on 64 bit 7. If it fails to work on that version ie 52, then the problem is in the unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as well. You need to just change one thing at a time. Try the old version of Firefox first and report back. Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message ----- From: "Tim Harshbarger" <tim.harshbarger.cqwg@...> To: <nvda@nvda.groups.io> Sent: Thursday, January 11, 2018 1:16 PM Subject: [nvda] Unknown Content in Firefox Hi, I have a coworker who needs to be able to use NVDA and Firefox-we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems. However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is "unknown". He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3. So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem. Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next? Thanks, Tim |
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Kristin K <kristin.knudson@...>
We're carefully controlled, too. We're on an older version of NVDA as well as Windows 7.
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Kristin Knudson | Senior Accessibility Analyst c 410-294-3228 -----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Tim Harshbarger Sent: Thursday, January 11, 2018 2:40 PM To: nvda@nvda.groups.io Subject: [EXTERNAL] Re: [nvda] Unknown Content in Firefox Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled. I will have to ask him, but I think he is still on Windows 7. I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem? -----Original Message----- From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io Sent: Thursday, January 11, 2018 11:04 AM To: nvda@nvda.groups.io Subject: Re: [nvda] Unknown Content in Firefox If the menues work and he is using windows 7, then I believe there is an issue here. The best plan is to downndate firefox to version 52 ESR and then see if that works. If it does, then its the bug due to the new Quantum interface and some windows 7 machine systems, notably 32 firefox on 64 bit 7. If it fails to work on that version ie 52, then the problem is in the unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as well. You need to just change one thing at a time. Try the old version of Firefox first and report back. Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message ----- From: "Tim Harshbarger" <tim.harshbarger.cqwg@...> To: <nvda@nvda.groups.io> Sent: Thursday, January 11, 2018 1:16 PM Subject: [nvda] Unknown Content in Firefox Hi, I have a coworker who needs to be able to use NVDA and Firefox-we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems. However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is "unknown". He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3. So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem. Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next? Thanks, Tim |
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Adriani Botez
Hey,
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Is it on a fadclient? Could you try to reinstall the last firefox and see if the problem still persists? Best Adriani Von meinem iPhone gesendet Am 11.01.2018 um 20:39 schrieb Tim Harshbarger <tim.harshbarger.cqwg@...>: |
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Adriani Botez
It is strongly recomended to install the last version of NVDA to use firefox 57 properly.
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Best Adriani m Von meinem iPhone gesendet Am 11.01.2018 um 21:27 schrieb Kristin K <kristin.knudson@...>: |
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Gene
You can spend a lot of time trying unlikely
solutions that aren't simple and take more time than the easy and most likely
ones.
Ask the person if Microsoft products have been
uninstalled on the machine even if they have been reinstalled. Trying to
reregister the dll files is very fast and easy. You can just run a command
line argument that one or more list members can send you.
You can try running firefox in Firefox's safe mode
if you want to rule out attachments as being the problem. I doubt they
are.
Also, does this problem happen with other browsers
on the machine? Was an earlier version of firefox on the machine before
these problems started and did they start as soon as the update was done?
Before trying one thing after another, I think it makes far more sense and might
save useless time spent in unnecessary trials to get more
information.
If my guess is wrong about the cause of the
problem, I think it still makes more sense to try the most simple solutions in a
case like this where a simple solution is known to often work and where a
problem such as this is well known to NVDA developers and to those on this list
because this problem has been dealt with numerous times over the last perhaps
year or more.
Gene ----- Original Message -----
From: Adriani Botez
Sent: Thursday, January 11, 2018 2:28 PM
Subject: Re: [nvda] Unknown Content in Firefox Is it on a fadclient? Could you try to reinstall the last firefox and see if the problem still persists? Best Adriani Von meinem iPhone gesendet > Am 11.01.2018 um 20:39 schrieb Tim Harshbarger <tim.harshbarger.cqwg@...>: > > Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled. > > I will have to ask him, but I think he is still on Windows 7. > > I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem? > -----Original Message----- > From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io > Sent: Thursday, January 11, 2018 11:04 AM > To: nvda@nvda.groups.io > Subject: Re: [nvda] Unknown Content in Firefox > > If the menues work and he is using windows 7, then I believe there is an > issue here. The best plan is to downndate firefox to version 52 ESR and then > see if that works. If it does, then its the bug due to the new Quantum > interface and some windows 7 machine systems, notably 32 firefox on 64 bit > 7. > If it fails to work on that version ie 52, then the problem is in the > unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as > well. > > You need to just change one thing at a time. Try the old version of Firefox > first and report back. > Brian > > bglists@... > Sent via blueyonder. > Please address personal email to:- > briang1@..., putting 'Brian Gaff' > in the display name field. > ----- Original Message ----- > From: "Tim Harshbarger" <tim.harshbarger.cqwg@...> > To: <nvda@nvda.groups.io> > Sent: Thursday, January 11, 2018 1:16 PM > Subject: [nvda] Unknown Content in Firefox > > > Hi, > > I have a coworker who needs to be able to use NVDA and Firefox-we use it as > part of our accessibility testing. Everyone else seems to be able to use > NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems. > > However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says > the content of the page is "unknown". He says it works ok in Chrome and IE > 11. He was also having the problem with NVDA 2017.3. > > So far, we have tried de-installing NVDA and re-installing it as well as > de-installing Firefox and re-installing it. Neither action fixed the > problem. > > Has anyone else run into this problem and been able to resolve it? If not, > does anyone have any suggestions for what we might try next? > > Thanks, > Tim > > > > > > > > > > > |
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Brian's Mail list account
I cannot speak for ten myself, but I do feel that at the moment taking all the posts I've read thus far, the new versions of Firefox are very slow on older hardware now than with the Extended Service Release for most things. of course one assumes if you have a very powerful i7 processor then 57 etc is probably going to work until they turn off the accessibility system completely, but hopefully the screenreader companies and Mozilla will by then have a properly working system in place of it.
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its much the same mess that Edge found itself in at the start. I think somewhere on the nvaccess site is the advice that for lower spec machines, the esr is really the best way forward. After all we were all using it less than a year ago, so cannot see there is any more risk now than then. Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Tim Harshbarger" <tim.harshbarger.cqwg@...> To: <nvda@nvda.groups.io> Sent: Thursday, January 11, 2018 7:39 PM Subject: Re: [nvda] Unknown Content in Firefox Unfortunately, it appears rolling back to an older version of Firefox or to switching to Firefox ESR isn't much of an option in our current environment. We're in a corporate environment where that type of thing is carefully controlled. I will have to ask him, but I think he is still on Windows 7. I'm not sure how easy it would be to do, but does updating to Windows 10 actually fix the problem? -----Original Message----- From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brian's Mail list account via Groups.Io Sent: Thursday, January 11, 2018 11:04 AM To: nvda@nvda.groups.io Subject: Re: [nvda] Unknown Content in Firefox If the menues work and he is using windows 7, then I believe there is an issue here. The best plan is to downndate firefox to version 52 ESR and then see if that works. If it does, then its the bug due to the new Quantum interface and some windows 7 machine systems, notably 32 firefox on 64 bit 7. If it fails to work on that version ie 52, then the problem is in the unregistered dlls, I'd say but in that case I'd expect IE11 to be stuffed as well. You need to just change one thing at a time. Try the old version of Firefox first and report back. Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message ----- From: "Tim Harshbarger" <tim.harshbarger.cqwg@...> To: <nvda@nvda.groups.io> Sent: Thursday, January 11, 2018 1:16 PM Subject: [nvda] Unknown Content in Firefox Hi, I have a coworker who needs to be able to use NVDA and Firefox-we use it as part of our accessibility testing. Everyone else seems to be able to use NVDA 2017.3 (or 2017.4) with Firefox 57 with no problems. However, every time he tries to use NVDA 2017.4 with Firefox 57, NVDA says the content of the page is "unknown". He says it works ok in Chrome and IE 11. He was also having the problem with NVDA 2017.3. So far, we have tried de-installing NVDA and re-installing it as well as de-installing Firefox and re-installing it. Neither action fixed the problem. Has anyone else run into this problem and been able to resolve it? If not, does anyone have any suggestions for what we might try next? Thanks, Tim |
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Brian's Mail list account
56 will test if its the new engine or not, but 52 is the recommended secure choice as its still being updated, the in between ones are not.
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In fact I had an update for 52 only last week. Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Adriani Botez" <adriani.botez@...> To: <nvda@nvda.groups.io> Sent: Thursday, January 11, 2018 8:28 PM Subject: Re: [nvda] Unknown Content in Firefox Hey, Is it on a fadclient? Could you try to reinstall the last firefox and see if the problem still persists? Best Adriani Von meinem iPhone gesendet Am 11.01.2018 um 20:39 schrieb Tim Harshbarger <tim.harshbarger.cqwg@...>: |
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Brian's Mail list account
On 10 yes, but it makes no odds on windows 7, at least not for me.
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Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Adriani Botez" <adriani.botez@...> To: <nvda@nvda.groups.io> Sent: Thursday, January 11, 2018 8:31 PM Subject: Re: [nvda] Unknown Content in Firefox It is strongly recomended to install the last version of NVDA to use firefox 57 properly. Best Adriani m Von meinem iPhone gesendet Am 11.01.2018 um 21:27 schrieb Kristin K <kristin.knudson@...>: |
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Brian's Mail list account
The thing ins in a corporate environment he may not be able to achieve it. I would strongly suggest when he gets his tech support people to come out that they install the older firefox first. Then do the re register. That way it will not be a disappointment if firefox 57 is too slow to use on the older machine after the re register.
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Brian bglists@... Sent via blueyonder. Please address personal email to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Gene" <gsasner@...> To: <nvda@nvda.groups.io> Sent: Thursday, January 11, 2018 8:44 PM Subject: Re: [nvda] Unknown Content in Firefox You can spend a lot of time trying unlikely solutions that aren't simple and take more time than the easy and most likely ones. Ask the person if Microsoft products have been uninstalled on the machine even if they have been reinstalled. Trying to reregister the dll files is very fast and easy. You can just run a command line argument that one or more list members can send you. You can try running firefox in Firefox's safe mode if you want to rule out attachments as being the problem. I doubt they are. Also, does this problem happen with other browsers on the machine? Was an earlier version of firefox on the machine before these problems started and did they start as soon as the update was done? Before trying one thing after another, I think it makes far more sense and might save useless time spent in unnecessary trials to get more information. If my guess is wrong about the cause of the problem, I think it still makes more sense to try the most simple solutions in a case like this where a simple solution is known to often work and where a problem such as this is well known to NVDA developers and to those on this list because this problem has been dealt with numerous times over the last perhaps year or more. Gene ----- Original Message ----- From: Adriani Botez Sent: Thursday, January 11, 2018 2:28 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Unknown Content in Firefox Hey, Is it on a fadclient? Could you try to reinstall the last firefox and see if the problem still persists? Best Adriani Von meinem iPhone gesendet Am 11.01.2018 um 20:39 schrieb Tim Harshbarger <tim.harshbarger.cqwg@...>: |
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Gene New Zealand <hurrikennyandopo@...>
Hi Tim
If it said some thing like unknown under the running programs part on the task bar when you went across the icons or it spoke nothing as you arrowed down the applications menu then i would guess some dlls have been unregistered. You would also get unknown or pane in your browser or most browsers instead of edge on windows 10. I do have a page on on my website that may help but do not think it is that bug. When you uninstalled mozilla fire fox was there any bookmarks you really needed there? If not some times a uninstall of mozilla fire fox in windows then doing the following will fix the problem. Press the windows key + letter R then the run dialogue will come up. In it type the following %appdata% then press the enter key. Locate the folder for I am not sure what the foler would be called but on my machine it is called mozilla the folder will have to be deleted out then close the screen with the alt + f4 key. You have just deleted out the settings for mozilla fire fox. I am sure that is what it will be called on your machine. Now reinstall mozilla fire fox and hopefully that would fix the problem. I had some ting like that happen a couple of years back only on that program and doing the above fixed it. If it sounds like the other one mentioned i can put in the steps to fix it if it is that which it does not sound like it is. Just let me know. Gene nz On 1/12/2018 2:16 AM, Tim Harshbarger wrote:
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Check out my website for NVDA tutorials and other blindness related material at
http://www.accessibilitycentral.net Regardless of where you are in New Zealand if you are near one of the APNK sites you can use a copy of the NVDA screen reader on one of their computers.
To find out which locations (or location) is near to you please visit
http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa People's Network Kaharoa). To find an NVDA certified expert near you, please visit the following link
https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA
expert exam.
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Gene New Zealand <hurrikennyandopo@...>
Hi tim
by the way i forgot to ask does it also say it when you tab in the browser or try to use quick navigatin keys?
Gene nz
On 1/12/2018 2:16 AM, Tim Harshbarger wrote:
--
Check out my website for NVDA tutorials and other blindness related material at
http://www.accessibilitycentral.net Regardless of where you are in New Zealand if you are near one of the APNK sites you can use a copy of the NVDA screen reader on one of their computers.
To find out which locations (or location) is near to you please visit
http://www.aotearoapeoplesnetwork.org/content/partner-libraries (Aotearoa People's Network Kaharoa). To find an NVDA certified expert near you, please visit the following link
https://certification.nvaccess.org/. The certification page contains the official list of NVDA certified individuals from around the world, who have sat and successfully passed the NVDA
expert exam.
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