|
Whenever I open Firefox I hear NVDA say Unknown.
At this point I’m unable to tab or do anything in the browser other than get into menus.
This only happens in Firefox. Chrome and Edge work fine.
I’m running NVDA 2020.4 and Windows 10 21H1 (64-bit) build 19043.899
An NVDA error log is below, but not sure what to make of it as I’m not a developer.
displayText: exception: cannot unpack non-iterable NoneType object
IAccessibleObject: <POINTER(IAccessible) ptr=0x73947c8 at a584cb0>
IAccessibleChildID: -16777238
IAccessible event parameters: windowHandle=919304, objectID=-4, childID=-16777238
IAccessible accName: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accRole: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accState: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accDescription: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accValue: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
Casey Mathews
|
|
|
Solution number one when things are reading as "unknown", is to try running the COM Registration Fixing Tool in the NVDA Tools menu.
NVDA+n, t, r, enter, enter, deal with the UAC, enter.
If that doesn't work, reboot your machine, and run it again.
Luke
Casey Mathews wrote:
toggle quoted message
Show quoted text
Whenever I open Firefox I hear NVDA say Unknown.
At this point I’m unable to tab or do anything in the browser other than get into menus.
This only happens in Firefox. Chrome and Edge work fine.
|
|
|
At first, I though the problem was that the setting to not work with accessibility had been turned on. But my recollection is that if that is done, you won't even see the menus.
If you have sighted help available, they can check the setting to be sure and allow accessibility if it isn't now. But I doubt that is the problem.
Gene
toggle quoted message
Show quoted text
-----Original Message----- From: Casey Mathews Sent: Tuesday, April 13, 2021 7:36 PM To: nvda@nvda.groups.io Subject: [nvda] Error in Firefox Whenever I open Firefox I hear NVDA say Unknown. At this point I’m unable to tab or do anything in the browser other than get into menus. This only happens in Firefox. Chrome and Edge work fine. I’m running NVDA 2020.4 and Windows 10 21H1 (64-bit) build 19043.899 An NVDA error log is below, but not sure what to make of it as I’m not a developer. displayText: exception: cannot unpack non-iterable NoneType object IAccessibleObject: <POINTER(IAccessible) ptr=0x73947c8 at a584cb0> IAccessibleChildID: -16777238 IAccessible event parameters: windowHandle=919304, objectID=-4, childID=-16777238 IAccessible accName: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) IAccessible accRole: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) IAccessible accState: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) IAccessible accDescription: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) IAccessible accValue: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) Casey Mathews
|
|
|
Hi
I have not had to do this for a while as when you have troubles
with the browser and this sounds like the same I had a few years
back but resetting the browser fixed the problem in those cases.
This was both in fire fox and recently in google browser it would
speak stuff only if I tabbed but no browse mode etc and in the
case of fire fox you could not interact with the browser apart
from the menus.
the following page if you do go down this track can be fund at https://malwaretips.com/blogs/reset-firefox-settings/
try some of the other steps from other people and also try
another copy of nvda if you have it on a portable to see if the
same problem happens and if it does I am guessing the browser is
the problem but if it works well with the portable on fire fox
then have to look closer at nvda.
As suggested also use the comm tool in nvda and see if that fixes
the problem. it is all ways after doing that shut down the pc
completely not sleep mode then start up the pc.
if it was saying that in all the browsers and also down on the
running application area there might be another way but it sounds
like it is not this other problem.
Gene nz
On 14/04/2021 12:36 pm, Casey Mathews
wrote:
toggle quoted message
Show quoted text
Whenever I open Firefox I hear NVDA say
Unknown.
At this point I’m unable to tab or do
anything in the browser other than get into menus.
This only happens in Firefox. Chrome and
Edge work fine.
I’m running NVDA 2020.4 and Windows 10 21H1
(64-bit) build 19043.899
An NVDA error log is below, but not sure
what to make of it as I’m not a developer.
displayText: exception: cannot unpack
non-iterable NoneType object
IAccessibleObject: <POINTER(IAccessible)
ptr=0x73947c8 at a584cb0>
IAccessibleChildID: -16777238
IAccessible event parameters:
windowHandle=919304, objectID=-4, childID=-16777238
IAccessible accName: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accRole: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accState: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accDescription: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accValue: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
Casey
Mathews
|
|
|
Thanks, that didn’t work.
I even tried reinstalling it. I also tried the com fixing tool, restarted and tried again. Nothing.
Casey Mathews
WebFriendlyHelp.com:
Makin’ your tech life easy!
Hi
I have not had to do this for a while as when you have troubles with the browser and this sounds like the same I had a few years back but resetting the browser fixed the problem in those cases. This was both in fire fox and recently in google browser it
would speak stuff only if I tabbed but no browse mode etc and in the case of fire fox you could not interact with the browser apart from the menus.
the following page if you do go down this track can be fund at
https://malwaretips.com/blogs/reset-firefox-settings/
try some of the other steps from other people and also try another copy of nvda if you have it on a portable to see if the same problem happens and if it does I am guessing the browser is the problem but if it works well with the portable on fire fox then
have to look closer at nvda.
As suggested also use the comm tool in nvda and see if that fixes the problem. it is all ways after doing that shut down the pc completely not sleep mode then start up the pc.
if it was saying that in all the browsers and also down on the running application area there might be another way but it sounds like it is not this other problem.
Gene nz
toggle quoted message
Show quoted text
On 14/04/2021 12:36 pm, Casey Mathews wrote:
Whenever I open Firefox I hear NVDA say Unknown.
At this point I’m unable to tab or do anything in the browser other than get into menus.
This only happens in Firefox. Chrome and Edge work fine.
I’m running NVDA 2020.4 and Windows 10 21H1 (64-bit) build 19043.899
An NVDA error log is below, but not sure what to make of it as I’m not a developer.
displayText: exception: cannot unpack non-iterable NoneType object
IAccessibleObject: <POINTER(IAccessible) ptr=0x73947c8 at a584cb0>
IAccessibleChildID: -16777238
IAccessible event parameters: windowHandle=919304, objectID=-4, childID=-16777238
IAccessible accName: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accRole: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accState: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accDescription: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accValue: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
Casey
Mathews
|
|
|
Hi
Which did you try re installing the copy of nvda or the browser?
So the resetting of the browser did not work?
Did you try the portable copy of nvda to see if it works
correctly with the browser some times it is better to grab a new
copy of nvda then try it as a temp copy to see if you get the
same results. If it works correctly in the browser, then I would
do a reset of nvda. But when you do that make sure that you turn
it off then back on and get the message you get when you first
install nvda.
There is a setting in the nvda menu that will set it back to
factory defaults.
Gene nz
On 14/04/2021 2:50 pm, Casey Mathews
wrote:
toggle quoted message
Show quoted text
Thanks, that didn’t work.
I even tried reinstalling it. I also tried
the com fixing tool, restarted and tried again. Nothing.
Casey
Mathews
WebFriendlyHelp.com: Makin’
your tech life easy!
Hi
I have not had to do this for a while as when you have
troubles with the browser and this sounds like the same I had
a few years back but resetting the browser fixed the problem
in those cases. This was both in fire fox and recently in
google browser it would speak stuff only if I tabbed but no
browse mode etc and in the case of fire fox you could not
interact with the browser apart from the menus.
the following page if you do go down this track can be fund
at
https://malwaretips.com/blogs/reset-firefox-settings/
try some of the other steps from other people and also try
another copy of nvda if you have it on a portable to see if
the same problem happens and if it does I am guessing the
browser is the problem but if it works well with the portable
on fire fox then have to look closer at nvda.
As suggested also use the comm tool in nvda and see if that
fixes the problem. it is all ways after doing that shut down
the pc completely not sleep mode then start up the pc.
if it was saying that in all the browsers and also down on
the running application area there might be another way but it
sounds like it is not this other problem.
Gene nz
On 14/04/2021 12:36 pm, Casey Mathews
wrote:
Whenever I open Firefox I hear NVDA say
Unknown.
At this point I’m unable to tab or do
anything in the browser other than get into menus.
This only happens in Firefox. Chrome and
Edge work fine.
I’m running NVDA 2020.4 and Windows 10
21H1 (64-bit) build 19043.899
An NVDA error log is below, but not sure
what to make of it as I’m not a developer.
displayText: exception: cannot unpack
non-iterable NoneType object
IAccessibleObject:
<POINTER(IAccessible) ptr=0x73947c8 at a584cb0>
IAccessibleChildID: -16777238
IAccessible event parameters:
windowHandle=919304, objectID=-4, childID=-16777238
IAccessible accName: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accRole: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accState: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accDescription: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accValue: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
Casey
Mathews
|
|
|
I tried reinstalling firefox. I also tried running a temp copy of NVDA. I also reinstalled NVDA.
None worked.
I tried with Narrator and that will not even let me browse, so I think this must be some kind of system file issue.
I ran file check and dism no errors.
I’m trying windows restore.
Casey Mathews
WebFriendlyHelp.com:
Makin’ your tech life easy!
Hi
Which did you try re installing the copy of nvda or the browser?
So the resetting of the browser did not work?
Did you try the portable copy of nvda to see if it works correctly with the browser some times it is better to grab a new copy of nvda then try it as a temp copy to see if you get the same results. If it works correctly in the browser, then I would do a
reset of nvda. But when you do that make sure that you turn it off then back on and get the message you get when you first install nvda.
There is a setting in the nvda menu that will set it back to factory defaults.
Gene nz
toggle quoted message
Show quoted text
On 14/04/2021 2:50 pm, Casey Mathews wrote:
Thanks, that didn’t work.
I even tried reinstalling it. I also tried the com fixing tool, restarted and tried again. Nothing.
Casey
Mathews
WebFriendlyHelp.com:
Makin’ your tech life easy!
Hi
I have not had to do this for a while as when you have troubles with the browser and this sounds like the same I had a few years back but resetting the browser fixed the problem in those cases. This was both in fire fox and recently in google browser it
would speak stuff only if I tabbed but no browse mode etc and in the case of fire fox you could not interact with the browser apart from the menus.
the following page if you do go down this track can be fund at
https://malwaretips.com/blogs/reset-firefox-settings/
try some of the other steps from other people and also try another copy of nvda if you have it on a portable to see if the same problem happens and if it does I am guessing the browser is the problem but if it works well with the portable on fire fox then
have to look closer at nvda.
As suggested also use the comm tool in nvda and see if that fixes the problem. it is all ways after doing that shut down the pc completely not sleep mode then start up the pc.
if it was saying that in all the browsers and also down on the running application area there might be another way but it sounds like it is not this other problem.
Gene nz
On 14/04/2021 12:36 pm, Casey Mathews wrote:
Whenever I open Firefox I hear NVDA say Unknown.
At this point I’m unable to tab or do anything in the browser other than get into menus.
This only happens in Firefox. Chrome and Edge work fine.
I’m running NVDA 2020.4 and Windows 10 21H1 (64-bit) build 19043.899
An NVDA error log is below, but not sure what to make of it as I’m not a developer.
displayText: exception: cannot unpack non-iterable NoneType object
IAccessibleObject: <POINTER(IAccessible) ptr=0x73947c8 at a584cb0>
IAccessibleChildID: -16777238
IAccessible event parameters: windowHandle=919304, objectID=-4, childID=-16777238
IAccessible accName: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accRole: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accState: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accDescription: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accValue: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
Casey
Mathews
|
|
|
Do you mean system restore?
Gene
On 4/13/2021 10:28 PM, Casey Mathews
wrote:
toggle quoted message
Show quoted text
I tried reinstalling firefox. I also tried
running a temp copy of NVDA. I also reinstalled NVDA.
None worked.
I tried with Narrator and that will not
even let me browse, so I think this must be some kind of
system file issue.
I ran file check and dism no errors.
I’m trying windows restore.
Casey Mathews
WebFriendlyHelp.com:
Makin’ your tech life easy!
Hi
Which did you try re installing the copy of nvda or the
browser?
So the resetting of the browser did not work?
Did you try the portable copy of nvda to see if it works
correctly with the browser some times it is better to grab a
new copy of nvda then try it as a temp copy to see if you get
the same results. If it works correctly in the browser, then I
would do a reset of nvda. But when you do that make sure that
you turn it off then back on and get the message you get when
you first install nvda.
There is a setting in the nvda menu that will set it back to
factory defaults.
Gene nz
On 14/04/2021 2:50 pm, Casey Mathews
wrote:
Thanks, that didn’t work.
I even tried reinstalling it. I also
tried the com fixing tool, restarted and tried again.
Nothing.
Casey Mathews
WebFriendlyHelp.com:
Makin’ your tech life easy!
Hi
I have not had to do this for a while as when you have
troubles with the browser and this sounds like the same I
had a few years back but resetting the browser fixed the
problem in those cases. This was both in fire fox and
recently in google browser it would speak stuff only if I
tabbed but no browse mode etc and in the case of fire fox
you could not interact with the browser apart from the
menus.
the following page if you do go down this track can be fund
at
https://malwaretips.com/blogs/reset-firefox-settings/
try some of the other steps from other people and also try
another copy of nvda if you have it on a portable to see if
the same problem happens and if it does I am guessing the
browser is the problem but if it works well with the
portable on fire fox then have to look closer at nvda.
As suggested also use the comm tool in nvda and see if that
fixes the problem. it is all ways after doing that shut down
the pc completely not sleep mode then start up the pc.
if it was saying that in all the browsers and also down on
the running application area there might be another way but
it sounds like it is not this other problem.
Gene nz
On 14/04/2021 12:36 pm, Casey Mathews
wrote:
Whenever I open Firefox I hear NVDA say
Unknown.
At this point I’m unable to tab or do
anything in the browser other than get into menus.
This only happens in Firefox. Chrome
and Edge work fine.
I’m running NVDA 2020.4 and Windows 10
21H1 (64-bit) build 19043.899
An NVDA error log is below, but not
sure what to make of it as I’m not a developer.
displayText: exception: cannot unpack
non-iterable NoneType object
IAccessibleObject:
<POINTER(IAccessible) ptr=0x73947c8 at a584cb0>
IAccessibleChildID: -16777238
IAccessible event parameters:
windowHandle=919304, objectID=-4, childID=-16777238
IAccessible accName: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accRole: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accState: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accDescription: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
IAccessible accValue: exception:
(-2147024809, 'The parameter is incorrect.', (None, None,
None, 0, None))
Casey Mathews
|
|
|
Well, System Restore worked.
I sure wish I knew what caused the problem in the first place?
Thanks for all of the suggestions.
Casey Mathews
WebFriendlyHelp.com:
Makin’ your tech life easy!
I tried reinstalling firefox. I also tried running a temp copy of NVDA. I also reinstalled NVDA.
None worked.
I tried with Narrator and that will not even let me browse, so I think this must be some kind of system file issue.
I ran file check and dism no errors.
I’m trying windows restore.
Casey
Mathews
WebFriendlyHelp.com:
Makin’ your tech life easy!
Hi
Which did you try re installing the copy of nvda or the browser?
So the resetting of the browser did not work?
Did you try the portable copy of nvda to see if it works correctly with the browser some times it is better to grab a new copy of nvda then try it as a temp copy to see if you get the same results. If it works correctly in the browser, then I would do a
reset of nvda. But when you do that make sure that you turn it off then back on and get the message you get when you first install nvda.
There is a setting in the nvda menu that will set it back to factory defaults.
Gene nz
toggle quoted message
Show quoted text
On 14/04/2021 2:50 pm, Casey Mathews wrote:
Thanks, that didn’t work.
I even tried reinstalling it. I also tried the com fixing tool, restarted and tried again. Nothing.
Casey
Mathews
WebFriendlyHelp.com:
Makin’ your tech life easy!
Hi
I have not had to do this for a while as when you have troubles with the browser and this sounds like the same I had a few years back but resetting the browser fixed the problem in those cases. This was both in fire fox and recently in google browser it
would speak stuff only if I tabbed but no browse mode etc and in the case of fire fox you could not interact with the browser apart from the menus.
the following page if you do go down this track can be fund at
https://malwaretips.com/blogs/reset-firefox-settings/
try some of the other steps from other people and also try another copy of nvda if you have it on a portable to see if the same problem happens and if it does I am guessing the browser is the problem but if it works well with the portable on fire fox then
have to look closer at nvda.
As suggested also use the comm tool in nvda and see if that fixes the problem. it is all ways after doing that shut down the pc completely not sleep mode then start up the pc.
if it was saying that in all the browsers and also down on the running application area there might be another way but it sounds like it is not this other problem.
Gene nz
On 14/04/2021 12:36 pm, Casey Mathews wrote:
Whenever I open Firefox I hear NVDA say Unknown.
At this point I’m unable to tab or do anything in the browser other than get into menus.
This only happens in Firefox. Chrome and Edge work fine.
I’m running NVDA 2020.4 and Windows 10 21H1 (64-bit) build 19043.899
An NVDA error log is below, but not sure what to make of it as I’m not a developer.
displayText: exception: cannot unpack non-iterable NoneType object
IAccessibleObject: <POINTER(IAccessible) ptr=0x73947c8 at a584cb0>
IAccessibleChildID: -16777238
IAccessible event parameters: windowHandle=919304, objectID=-4, childID=-16777238
IAccessible accName: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accRole: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accState: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accDescription: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
IAccessible accValue: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None))
Casey
Mathews
|
|
|
Casey, this sometimes happens when the default user profile gets corrupted.
toggle quoted message
Show quoted text
On 4/13/21, Casey Mathews <csm120@...> wrote: Well, System Restore worked.
I sure wish I knew what caused the problem in the first place?
Thanks for all of the suggestions.
Casey Mathews<https://webfriendlyhelp.com/about>
WebFriendlyHelp.com<https://webfriendlyhelp.com/>: Makin’ your tech life
easy!
From: Casey Mathews<mailto:csm120@...>
Sent: Tuesday, April 13, 2021 9:28 PM
To: nvda@nvda.groups.io<mailto:nvda@nvda.groups.io>
Subject: Re: [nvda] Error in Firefox
I tried reinstalling firefox. I also tried running a temp copy of NVDA. I
also reinstalled NVDA.
None worked.
I tried with Narrator and that will not even let me browse, so I think this
must be some kind of system file issue.
I ran file check and dism no errors.
I’m trying windows restore.
Casey
Mathews<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwebfriendlyhelp.com%2Fabout&data=04%7C01%7C%7Cb79b24c18e744d19f5d608d8fef55df2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637539677077649101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b3qyDvRJfzoGTDLEHy5Okv%2BuVTK%2FTsjh1syUiB758JQ%3D&reserved=0>
WebFriendlyHelp.com<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwebfriendlyhelp.com%2F&data=04%7C01%7C%7Cb79b24c18e744d19f5d608d8fef55df2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637539677077659099%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FbD0WbGiMtAQupctT8PWbEH%2FaHHjMcGhEqv5wg505EA%3D&reserved=0>:
Makin’ your tech life easy!
From: hurrikennyandopo ...<mailto:hurrikennyandopo@...>
Sent: Tuesday, April 13, 2021 9:04 PM
To: nvda@nvda.groups.io<mailto:nvda@nvda.groups.io>
Subject: Re: [nvda] Error in Firefox
Hi
Which did you try re installing the copy of nvda or the browser?
So the resetting of the browser did not work?
Did you try the portable copy of nvda to see if it works correctly with the
browser some times it is better to grab a new copy of nvda then try it as a
temp copy to see if you get the same results. If it works correctly in the
browser, then I would do a reset of nvda. But when you do that make sure
that you turn it off then back on and get the message you get when you first
install nvda.
There is a setting in the nvda menu that will set it back to factory
defaults.
Gene nz
On 14/04/2021 2:50 pm, Casey Mathews wrote:
Thanks, that didn’t work.
I even tried reinstalling it. I also tried the com fixing tool, restarted
and tried again. Nothing.
Casey
Mathews<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwebfriendlyhelp.com%2Fabout&data=04%7C01%7C%7Cb79b24c18e744d19f5d608d8fef55df2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637539677077669090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eX3znyii8MPXlgSrnCh9FMDJi%2FlVn%2BzTqc2XmcvLPRE%3D&reserved=0>
WebFriendlyHelp.com<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwebfriendlyhelp.com%2F&data=04%7C01%7C%7Cb79b24c18e744d19f5d608d8fef55df2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637539677077669090%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nTV42ftSJI1IJsrplR8dNjc6EBPI9GcoSHZlXQbbNpM%3D&reserved=0>:
Makin’ your tech life easy!
From: hurrikennyandopo ...<mailto:hurrikennyandopo@...>
Sent: Tuesday, April 13, 2021 7:20 PM
To: nvda@nvda.groups.io<mailto:nvda@nvda.groups.io>
Subject: Re: [nvda] Error in Firefox
Hi
I have not had to do this for a while as when you have troubles with the
browser and this sounds like the same I had a few years back but resetting
the browser fixed the problem in those cases. This was both in fire fox and
recently in google browser it would speak stuff only if I tabbed but no
browse mode etc and in the case of fire fox you could not interact with the
browser apart from the menus.
the following page if you do go down this track can be fund at
https://malwaretips.com/blogs/reset-firefox-settings/<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmalwaretips.com%2Fblogs%2Freset-firefox-settings%2F&data=04%7C01%7C%7Cb79b24c18e744d19f5d608d8fef55df2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637539677077679085%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=I9h5Usmbj%2F94CCeIlo4JLkzvOgavSghTGJfpqfpf4mI%3D&reserved=0>
try some of the other steps from other people and also try another copy of
nvda if you have it on a portable to see if the same problem happens and if
it does I am guessing the browser is the problem but if it works well with
the portable on fire fox then have to look closer at nvda.
As suggested also use the comm tool in nvda and see if that fixes the
problem. it is all ways after doing that shut down the pc completely not
sleep mode then start up the pc.
if it was saying that in all the browsers and also down on the running
application area there might be another way but it sounds like it is not
this other problem.
Gene nz
On 14/04/2021 12:36 pm, Casey Mathews wrote:
Whenever I open Firefox I hear NVDA say Unknown.
At this point I’m unable to tab or do anything in the browser other than get
into menus.
This only happens in Firefox. Chrome and Edge work fine.
I’m running NVDA 2020.4 and Windows 10 21H1 (64-bit) build 19043.899
An NVDA error log is below, but not sure what to make of it as I’m not a
developer.
displayText: exception: cannot unpack non-iterable NoneType object
IAccessibleObject: <POINTER(IAccessible) ptr=0x73947c8 at a584cb0>
IAccessibleChildID: -16777238
IAccessible event parameters: windowHandle=919304, objectID=-4,
childID=-16777238
IAccessible accName: exception: (-2147024809, 'The parameter is incorrect.',
(None, None, None, 0, None))
IAccessible accRole: exception: (-2147024809, 'The parameter is incorrect.',
(None, None, None, 0, None))
IAccessible accState: exception: (-2147024809, 'The parameter is
incorrect.', (None, None, None, 0, None))
IAccessible accDescription: exception: (-2147024809, 'The parameter is
incorrect.', (None, None, None, 0, None))
IAccessible accValue: exception: (-2147024809, 'The parameter is
incorrect.', (None, None, None, 0, None))
Casey
Mathews<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwebfriendlyhelp.com%2Fabout&data=04%7C01%7C%7Cb79b24c18e744d19f5d608d8fef55df2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637539677077689082%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qaXXCUO8JsSfw7SLvh8HGpBP5O5erIVb2AFQ7Z5Pf7g%3D&reserved=0>
-- Subscribe to a WordPress for Newbies Mailing List by sending a message to: wp4newbs-request@... with 'subscribe' in the Subject field OR by visiting the list page at http://www.freelists.org/list/wp4newbs& check out my sites at www.brightstarsweb.com & www.mysitesbeenhacked.com
|
|
|
Uninstalling office causes such a problem but in this case, the registry fixing tool couldn't solve it. Since the problem uninstalling Office causes is unregistered dll files, when you ran system restore, it may have corrected the problem by reverting the registry and now everything is registered. If the problem was something else caused by the uninstallation, System Restore corrected it. You said there was a missing dll file. System Restore would replace it if you ran a restore point from before it was missing.
Gene
toggle quoted message
Show quoted text
-----Original Message----- From: Casey Mathews Sent: Tuesday, April 13, 2021 10:38 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Error in Firefox Well, System Restore worked. I sure wish I knew what caused the problem in the first place? Thanks for all of the suggestions. Casey Mathews WebFriendlyHelp.com: Makin’ your tech life easy! From: Casey Mathews Sent: Tuesday, April 13, 2021 9:28 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Error in Firefox I tried reinstalling firefox. I also tried running a temp copy of NVDA. I also reinstalled NVDA. None worked. I tried with Narrator and that will not even let me browse, so I think this must be some kind of system file issue. I ran file check and dism no errors. I’m trying windows restore. Casey Mathews WebFriendlyHelp.com: Makin’ your tech life easy! From: hurrikennyandopo ... Sent: Tuesday, April 13, 2021 9:04 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Error in Firefox Hi Which did you try re installing the copy of nvda or the browser? So the resetting of the browser did not work? Did you try the portable copy of nvda to see if it works correctly with the browser some times it is better to grab a new copy of nvda then try it as a temp copy to see if you get the same results. If it works correctly in the browser, then I would do a reset of nvda. But when you do that make sure that you turn it off then back on and get the message you get when you first install nvda. There is a setting in the nvda menu that will set it back to factory defaults. Gene nz On 14/04/2021 2:50 pm, Casey Mathews wrote: Thanks, that didn’t work. I even tried reinstalling it. I also tried the com fixing tool, restarted and tried again. Nothing. Casey Mathews WebFriendlyHelp.com: Makin’ your tech life easy! From: hurrikennyandopo ... Sent: Tuesday, April 13, 2021 7:20 PM To: nvda@nvda.groups.io Subject: Re: [nvda] Error in Firefox Hi I have not had to do this for a while as when you have troubles with the browser and this sounds like the same I had a few years back but resetting the browser fixed the problem in those cases. This was both in fire fox and recently in google browser it would speak stuff only if I tabbed but no browse mode etc and in the case of fire fox you could not interact with the browser apart from the menus. the following page if you do go down this track can be fund at https://malwaretips.com/blogs/reset-firefox-settings/try some of the other steps from other people and also try another copy of nvda if you have it on a portable to see if the same problem happens and if it does I am guessing the browser is the problem but if it works well with the portable on fire fox then have to look closer at nvda. As suggested also use the comm tool in nvda and see if that fixes the problem. it is all ways after doing that shut down the pc completely not sleep mode then start up the pc. if it was saying that in all the browsers and also down on the running application area there might be another way but it sounds like it is not this other problem. Gene nz On 14/04/2021 12:36 pm, Casey Mathews wrote: Whenever I open Firefox I hear NVDA say Unknown. At this point I’m unable to tab or do anything in the browser other than get into menus. This only happens in Firefox. Chrome and Edge work fine. I’m running NVDA 2020.4 and Windows 10 21H1 (64-bit) build 19043.899 An NVDA error log is below, but not sure what to make of it as I’m not a developer. displayText: exception: cannot unpack non-iterable NoneType object IAccessibleObject: <POINTER(IAccessible) ptr=0x73947c8 at a584cb0> IAccessibleChildID: -16777238 IAccessible event parameters: windowHandle=919304, objectID=-4, childID=-16777238 IAccessible accName: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) IAccessible accRole: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) IAccessible accState: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) IAccessible accDescription: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) IAccessible accValue: exception: (-2147024809, 'The parameter is incorrect.', (None, None, None, 0, None)) Casey Mathews
|
|
|
