NVDA - Inconsistent Behavior when working with MS-Outlook


mpeters@...
 

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.


Vaibhav Saraf
 

Hi Matt,

Does the NVDA announce 'actionable message' when your colleague taps down to the message body from the header? (after load)

I use Office 365 but this occurs sometimes with me especially on auto-generated mails which take a while to load. 

If I start moving my keys instantly on those messages I will get a similar issue, but if I wait a few secs and let it load properly it renders fine.

Thanks,
Vaibhav



On Thu, 22 Apr 2021 at 19:43, Matthew Peters <mpeters@...> wrote:

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.


 

Hmph, well you could have a mangled pst database they like to screw themselves to utter hell.

I don't use this myself but a user has a 3gb database with everything in inbox and unordered.

We got an office tech to help him.

His database is totally corrupted.

Now if only I can convince him to save his older mail or import it to his online google system, set the folders up that way, subscribe to all of them then delete all profiles, databases and accounts and manage it all from the web interface it would be fine.

The guy has imap and at least 3 other android phones and tablets and of course thats all dandy, windows though, happy I use thunderbird with important stuff outside it.

I havn't found a good solution thats accessibal enough to use to really fix a screwed up base but oh well.




On 23/04/2021 2:05 am, Matthew Peters wrote:

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.


Kenny Peyattt jr. <p.wildcat1234@...>
 

I like Outlook better than Thunderbird. Yes office 365 is a little pricy but it is more accessible.


Kenny Peyatt jr.


Monte Single
 

How is outlook 360 more accessible than outlook?

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Kenny Peyattt jr.
Sent: April 22, 2021 11:55 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

I like Outlook better than Thunderbird. Yes office 365 is a little pricy but it is more accessible.


Kenny Peyatt jr.


Steve Nutt
 

Hi,

 

NVDA is pretty inefficient with Outlook I would say.

 

Just load Narrator, check the box in settings that says Make The Narrator More Efficient in outlook and be happy.

 

It will just read the messages, no fuss.

 

NVDA’s problem is that it can’t cope well with graphics heavy messages, it appears to me.

 

All the best


Steve

 

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From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Matthew Peters
Sent: 22 April 2021 15:05
To: nvda@nvda.groups.io
Subject: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.


Nimer Jaber
 

Just use Gmail on the web with the standard interface and see all your Outlook frustrations go out the window.


On Wed, May 5, 2021 at 9:24 AM Steve Nutt <steve@...> wrote:

Hi,

 

NVDA is pretty inefficient with Outlook I would say.

 

Just load Narrator, check the box in settings that says Make The Narrator More Efficient in outlook and be happy.

 

It will just read the messages, no fuss.

 

NVDA’s problem is that it can’t cope well with graphics heavy messages, it appears to me.

 

All the best


Steve

 

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From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Matthew Peters
Sent: 22 April 2021 15:05
To: nvda@nvda.groups.io
Subject: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.



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You can follow @nimerjaber on Twitter for the latest technology news.

To contact me, you can reply to this email or you may call me at (970) (393-4481) and I will do my best to respond to you promptly.

Thank you, and have a great day!


Nimer Jaber
 

Seriously though, Matt, this sounds like odd behavior. I am wondering whether browse mode is on or off when trying to read the messages, whether Outlook is maximized, whether any additional add-ons are running... also, I don't like to assume, so what keyboard keys are being used to read messages in Outlook?


On Wed, May 5, 2021 at 9:24 AM Steve Nutt <steve@...> wrote:

Hi,

 

NVDA is pretty inefficient with Outlook I would say.

 

Just load Narrator, check the box in settings that says Make The Narrator More Efficient in outlook and be happy.

 

It will just read the messages, no fuss.

 

NVDA’s problem is that it can’t cope well with graphics heavy messages, it appears to me.

 

All the best


Steve

 

--

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From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Matthew Peters
Sent: 22 April 2021 15:05
To: nvda@nvda.groups.io
Subject: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.



--
Best,

Nimer Jaber

The message above is intended for the recipient to whom it was
addressed. If you believe that you are not the intended recipient,
please notify me via reply email and destroy all copies of this
correspondence. Action taken as a result of this email or its contents
by anyone other than the intended recipient(s) may result in civil or
criminal charges. I have checked this email and all corresponding
attachments for security threats.

Registered Linux User 529141.
http://counter.li.org/

To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org

You can follow @nimerjaber on Twitter for the latest technology news.

To contact me, you can reply to this email or you may call me at (970) (393-4481) and I will do my best to respond to you promptly.

Thank you, and have a great day!


 

On Thu, Apr 22, 2021 at 11:09 PM, Monte Single wrote:
How is outlook 360 (sic) more accessible than outlook?
-
That claim was never made.   All versions of Outlook from 2016 forward come from the same common code base, and are substantially similar, all the way through 365.  Note that "substantially similar" is not "exactly the same in every respect," but mighty darned close for most routine tasks.
--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

Always remember others may hate you but those who hate you don't win unless you hate them.  And then you destroy yourself.

       ~ Richard M. Nixon

 


 

Hi,

I and others can confirm Brian’s assertion, as Office releases from 2016 onwards are numbered 16.0 internally – what’s different is build number (third and fourth number) and the maintenance branch they come from). This will also be the case for Office 2021 as it is a culmination of work done in Microsoft 365 since Office 2019 with certain features turned off.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, May 5, 2021 9:49 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

On Thu, Apr 22, 2021 at 11:09 PM, Monte Single wrote:

How is outlook 360 (sic) more accessible than outlook?

-
That claim was never made.   All versions of Outlook from 2016 forward come from the same common code base, and are substantially similar, all the way through 365.  Note that "substantially similar" is not "exactly the same in every respect," but mighty darned close for most routine tasks.
--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

Always remember others may hate you but those who hate you don't win unless you hate them.  And then you destroy yourself.

       ~ Richard M. Nixon

 


Sarah k Alawami
 

EWW. No. I love outlook and use it. I can’t open multiple conversation’s in separate windows at once in gmail and read them all at once, or rather I can’t open multiple threads of a conversation all at once and read that in gmail. I can do that in outlook just fine. I also cannot do delayed sending, go offline and still write messages, and so much more. Plus it works grate with NvDA now that I know its quirks. I only use gmail to manage my labels as that is easier.

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Nimer Jaber
Sent: Wednesday, May 5, 2021 9:26 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Just use Gmail on the web with the standard interface and see all your Outlook frustrations go out the window.

 

On Wed, May 5, 2021 at 9:24 AM Steve Nutt <steve@...> wrote:

Hi,

 

NVDA is pretty inefficient with Outlook I would say.

 

Just load Narrator, check the box in settings that says Make The Narrator More Efficient in outlook and be happy.

 

It will just read the messages, no fuss.

 

NVDA’s problem is that it can’t cope well with graphics heavy messages, it appears to me.

 

All the best


Steve

 

--

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From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Matthew Peters
Sent: 22 April 2021 15:05
To: nvda@nvda.groups.io
Subject: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.


 

--

Best,

Nimer Jaber

The message above is intended for the recipient to whom it was
addressed. If you believe that you are not the intended recipient,
please notify me via reply email and destroy all copies of this
correspondence. Action taken as a result of this email or its contents
by anyone other than the intended recipient(s) may result in civil or
criminal charges. I have checked this email and all corresponding
attachments for security threats.


Registered Linux User 529141.
http://counter.li.org/

To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org

You can follow @nimerjaber on Twitter for the latest technology news.

To contact me, you can reply to this email or you may call me at (970) (393-4481) and I will do my best to respond to you promptly.

 

Thank you, and have a great day!


Nimer Jaber
 

Sarah,

You can do all those things you mentioned, and so much more, but if Outlook is working for you, then I'm happy for you.

On Wed, May 5, 2021 at 12:22 PM Sarah k Alawami <marrie12@...> wrote:

EWW. No. I love outlook and use it. I can’t open multiple conversation’s in separate windows at once in gmail and read them all at once, or rather I can’t open multiple threads of a conversation all at once and read that in gmail. I can do that in outlook just fine. I also cannot do delayed sending, go offline and still write messages, and so much more. Plus it works grate with NvDA now that I know its quirks. I only use gmail to manage my labels as that is easier.

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Nimer Jaber
Sent: Wednesday, May 5, 2021 9:26 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Just use Gmail on the web with the standard interface and see all your Outlook frustrations go out the window.

 

On Wed, May 5, 2021 at 9:24 AM Steve Nutt <steve@...> wrote:

Hi,

 

NVDA is pretty inefficient with Outlook I would say.

 

Just load Narrator, check the box in settings that says Make The Narrator More Efficient in outlook and be happy.

 

It will just read the messages, no fuss.

 

NVDA’s problem is that it can’t cope well with graphics heavy messages, it appears to me.

 

All the best


Steve

 

--

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E: steve@...

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From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Matthew Peters
Sent: 22 April 2021 15:05
To: nvda@nvda.groups.io
Subject: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

Confidentiality Notice: This email may contain information protected under the Family Educational Rights and Privacy Act (FERPA) or the Health Insurance Portability and Accountability Act (HIPAA). If this email contains confidential and/or privileged health or student information and you are not entitled to access such information under FERPA or HIPAA, federal regulations require that you destroy this email without reviewing it and you may not forward it to anyone.


 

--

Best,

Nimer Jaber

The message above is intended for the recipient to whom it was
addressed. If you believe that you are not the intended recipient,
please notify me via reply email and destroy all copies of this
correspondence. Action taken as a result of this email or its contents
by anyone other than the intended recipient(s) may result in civil or
criminal charges. I have checked this email and all corresponding
attachments for security threats.


Registered Linux User 529141.
http://counter.li.org/

To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org

You can follow @nimerjaber on Twitter for the latest technology news.

To contact me, you can reply to this email or you may call me at (970) (393-4481) and I will do my best to respond to you promptly.

 

Thank you, and have a great day!



--
Best,

Nimer Jaber

The message above is intended for the recipient to whom it was
addressed. If you believe that you are not the intended recipient,
please notify me via reply email and destroy all copies of this
correspondence. Action taken as a result of this email or its contents
by anyone other than the intended recipient(s) may result in civil or
criminal charges. I have checked this email and all corresponding
attachments for security threats.

Registered Linux User 529141.
http://counter.li.org/

To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org

You can follow @nimerjaber on Twitter for the latest technology news.

To contact me, you can reply to this email or you may call me at (970) (393-4481) and I will do my best to respond to you promptly.

Thank you, and have a great day!


Steve Nutt
 

No thanks.

 

All the best


Steve

 

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From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Nimer Jaber
Sent: 05 May 2021 17:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Just use Gmail on the web with the standard interface and see all your Outlook frustrations go out the window.

 

On Wed, May 5, 2021 at 9:24 AM Steve Nutt <steve@...> wrote:

Hi,

 

NVDA is pretty inefficient with Outlook I would say.

 

Just load Narrator, check the box in settings that says Make The Narrator More Efficient in outlook and be happy.

 

It will just read the messages, no fuss.

 

NVDA’s problem is that it can’t cope well with graphics heavy messages, it appears to me.

 

All the best


Steve

 

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From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Matthew Peters
Sent: 22 April 2021 15:05
To: nvda@nvda.groups.io
Subject: [nvda] NVDA - Inconsistent Behavior when working with MS-Outlook

 

Greetings,

 

I am a IT guy trying to find solutions for a colleague who uses NVDA. A quick history. My colleague was first introduced to NVDA about a year ago when his computer was upgraded from Windows XP to Windows 10. This required a new screen reader solution which is when I found NVDA. He started using NVDA with relatively few issues and it was running well for the last year. He predominantly uses the desktop for email and OCR tasks so I had Office 2016 and Kurzweil 1000 installed. Recently his computer needed replacement so I set him up with a new computer with Windows 10 release 19042 and Office 2019. We immediately had issues with Outlook. Most of the issues revolve around opening of the email message. Initially I thought this may be due to the Office 2019 install so I rolled it back to Office 2016. This helped a little but issues still exist. One example that started today rather abruptly was that NVDA would read the header information for the message that was opened but would not read the body. I found that I could get some read by right clicking the mouse then left clicking, but that would only read the line the cursor was on. I’ve tried restarting both NVDA and Outlook as well as the computer without any success. I feel like I may not have Outlook or NVDA configured properly. Could anyone provide some insight on what maybe happening and any steps I could take towards rectifying it?

 

Matt Peters

Network & Systems Administrator

St. Johnsbury Academy

mpeters@...

(802) 751-2390​

 

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