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Can't update NVDA

Ann Byrne
 

I have tried to update NVDA both using the update feature in the menu and downloading/installing the newest version. I get an error message either way, stating that a file is in use and the update fails. I can't find NVDA in my listed programs, so I can't uninstall it. There are no NVDA folders in appdata. there is another user profile on my computer, but that user hasn't logged on since before covid, and wouldn't use NVDA if he were.

Where do I find the offending file, or how can I override this error?

thanks much,

Ann
Gene
 

Try rebooting and have NVDA not run at boot up.  Run another screen-reader.  Then install the new version.  Though you shouldn’t have the problem, no NVDA file will be in use if NVDA never runs.  I wonder if the problem is caused by an add-on.
 
Ge ne

-----Original Message-----
From: Ann Byrne
Sent: Thursday, September 02, 2021 3:40 PM
Subject: [nvda] Can't update NVDA
 
I have tried to update NVDA both using the update feature in the menu
and downloading/installing the newest version.  I get an error
message either way, stating that a file is in use and the update
fails.  I can't find NVDA in my listed programs, so I can't uninstall
it.  There are no NVDA folders in appdata.  there is another user
profile on my computer, but that user hasn't logged on since before
covid, and wouldn't use NVDA if he were.

Where do I find the offending file, or how can I override this error?

thanks much,

Ann
Jackie
 

Ann, there is a lot you don't tell us here. What version of Windows
are you running? What version of NVDA do you currently have? Would it
be possible for you to please copy and paste the precise error
message?

On 9/2/21, Gene <gsasner@gmail.com> wrote:
Try rebooting and have NVDA not run at boot up. Run another screen-reader.
Then install the new version. Though you shouldn’t have the problem, no
NVDA file will be in use if NVDA never runs. I wonder if the problem is
caused by an add-on.

Ge ne
-----Original Message-----
From: Ann Byrne
Sent: Thursday, September 02, 2021 3:40 PM
To: nvda@nvda.groups.io
Subject: [nvda] Can't update NVDA

I have tried to update NVDA both using the update feature in the menu
and downloading/installing the newest version. I get an error
message either way, stating that a file is in use and the update
fails. I can't find NVDA in my listed programs, so I can't uninstall
it. There are no NVDA folders in appdata. there is another user
profile on my computer, but that user hasn't logged on since before
covid, and wouldn't use NVDA if he were.

Where do I find the offending file, or how can I override this error?

thanks much,

Ann










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