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NVDA on Synchrony Bank site, unusable on login with chrome

David Mehler #87448 Hello, I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. Some urgency! Thanks. Dave.
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Sarah k Alawami #87449 Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? toggle quoted message Show quoted text -----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David Mehler Sent: Friday, September 3, 2021 11:29 AM To: nvda <nvda@nvda.groups.io> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Hello, I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. Some urgency! Thanks. Dave.
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Don H #87450 I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. toggle quoted message Show quoted text On 9/3/2021 2:31 PM, Sarah k Alawami wrote: Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? -----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David Mehler Sent: Friday, September 3, 2021 11:29 AM To: nvda <nvda@nvda.groups.io> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Hello, I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. Some urgency! Thanks. Dave.
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Sarah k Alawami #87451 So what's the website so one of us can try it? toggle quoted message Show quoted text -----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H Sent: Friday, September 3, 2021 2:08 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. On 9/3/2021 2:31 PM, Sarah k Alawami wrote: Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? -----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David Mehler Sent: Friday, September 3, 2021 11:29 AM To: nvda <nvda@nvda.groups.io> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Hello, I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. Some urgency! Thanks. Dave.
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Don H #87452 Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ toggle quoted message Show quoted text On 9/3/2021 6:55 PM, Sarah k Alawami wrote: So what's the website so one of us can try it? -----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H Sent: Friday, September 3, 2021 2:08 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. On 9/3/2021 2:31 PM, Sarah k Alawami wrote: Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? -----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David Mehler Sent: Friday, September 3, 2021 11:29 AM To: nvda <nvda@nvda.groups.io> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Hello, I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. Some urgency! Thanks. Dave.
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Gene #87453 You said neither one works with a Chrome-based browser. Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried? Gene toggle quoted message Show quoted text -----Original Message----- From: Don H Sent: Friday, September 03, 2021 7:39 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > So what's the website so one of us can try it? > > -----Original Message----- > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H > Sent: Friday, September 3, 2021 2:08 PM > To: nvda@nvda.groups.io > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome > > I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. > As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? >> >> -----Original Message----- >> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David >> Mehler >> Sent: Friday, September 3, 2021 11:29 AM >> To: nvda <nvda@nvda.groups.io> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> chrome >> >> Hello, >> >> I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. >> >> I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. >> Some urgency! >> Thanks. >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > > > > >
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Don H #87454 Only browser that will allow you to log in is firefox toggle quoted message Show quoted text On 9/3/2021 7:41 PM, Gene wrote: You said neither one works with a Chrome-based browser. Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried? Gene -----Original Message----- From: Don H <mailto:lmddh50@...> Sent: Friday, September 03, 2021 7:39 PM To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > So what's the website so one of us can try it? > > -----Original Message----- > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H > Sent: Friday, September 3, 2021 2:08 PM > To: nvda@nvda.groups.io > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome > > I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. > As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? >> >> -----Original Message----- >> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David >> Mehler >> Sent: Friday, September 3, 2021 11:29 AM >> To: nvda <nvda@nvda.groups.io> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> chrome >> >> Hello, >> >> I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. >> >> I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. >> Some urgency! >> Thanks. >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > > > > >
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Gene #87455 I think I missed the ;part of your first message where you discussed Firefox. I thought I had read the whole message but evidently, I didn’t. As a general comment, I’ll say that this thread shows the importance of having a nonChrome-based browser on a machine. Chrome, Brave and Edge are all Chrome-based browsers. I have firefox on my machine in ;part because it isn’t a Chrome-based browser. Gene toggle quoted message Show quoted text -----Original Message----- From: Don H Sent: Friday, September 03, 2021 7:53 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Only browser that will allow you to log in is firefox On 9/3/2021 7:41 PM, Gene wrote: > You said neither one works with a Chrome-based browser. Is that because > you haven’t tried it in a browser like Firefox or because they work in a > nonChrome-based browser you have tried? > Gene > -----Original Message----- > From: Don H <mailto:lmddh50@...> > Sent: Friday, September 03, 2021 7:39 PM > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login > with chrome > > Synchrony Bank has several web pages for different credit cards they > have. I have both a Lowes and Sams Club credit card that they service > and neither work with a Chrome based browser when using the latest > released version of Windows 10. The only way you can see the problem is > if you have a user name and password but here it is > https://samsclub.syf.com/login/ > > On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > > So what's the website so one of us can try it? > > > > -----Original Message----- > > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H > > Sent: Friday, September 3, 2021 2:08 PM > > To: nvda@nvda.groups.io > > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login > with chrome > > > > I am finding for the past several weeks that you can not log in on > this banks web site with Microsoft Edge or Google Chrome. I talked with > their support department and they said they would check into the issue. > > As I said that has been several weeks and it still doesn't work > with these two Chrome based browsers. I am able to complete a log in > using the latest Firefox browser. > > > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: > >> Have you tried with narrator to see if it is the website or screen > reader having this issue? Also what's the website so one of us can try > and make it work? > >> > >> -----Original Message----- > >> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David > >> Mehler > >> Sent: Friday, September 3, 2021 11:29 AM > >> To: nvda <nvda@nvda.groups.io> > >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with > >> chrome > >> > >> Hello, > >> > >> I've got a care credit card through Synchrony Bank but there web > site portal is awful, using NVDA I can't get it to log i n, fields on > the login form won't read, and that's when I can get this login iframe > access thing to work, which is a collapsable link, when I can get it to > expand it's hit or miss as to whether I can find anything. > >> > >> I've got to pay a bill and it's time sensitive, does anyone have > workarounds for this? I've also tried with Internet Explorer and with Brave. > >> Some urgency! > >> Thanks. > >> Dave. > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
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Sarah k Alawami #87456 If you read his messages, it says it works in the Firefox browser but not in any chrome browsers toggle quoted message Show quoted text From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Gene Sent: Friday, September 3, 2021 5:42 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome You said neither one works with a Chrome-based browser. Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried? Gene -----Original Message----- From: Don H Sent: Friday, September 03, 2021 7:39 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > So what's the website so one of us can try it? > > -----Original Message----- > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H > Sent: Friday, September 3, 2021 2:08 PM > To: nvda@nvda.groups.io > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome > > I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. > As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? >> >> -----Original Message----- >> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David >> Mehler >> Sent: Friday, September 3, 2021 11:29 AM >> To: nvda <nvda@nvda.groups.io> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> chrome >> >> Hello, >> >> I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. >> >> I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. >> Some urgency! >> Thanks. >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > > > > >
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Shaun Everiss #87457 To be honest I have had issues with chrome in rendering some stuff to. Some things are a bit harder to get to. On a site 1,608 dollars looks like. 160008000 or some such. Sites like my computer store pbtech will not only do this but clicking clickables that bring up a menu will cause it to come up but not display right. Using something like privacy badger to unblock a mislabeled site, I can't get to the right spot to click the button for the right thing, its like that menu is missing and I have to muck about to find it. In edge its fine. In firefox some stuff works a lot better than chrome which I am unsure why that exactly is. All I know is that chrome while it is accessible isn't a complete success for everything. On 4/09/2021 1:10 pm, Sarah k Alawami wrote: toggle quoted message Show quoted text If you read his messages, it says it works in the Firefox browser but not in any chrome browsers From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Gene Sent: Friday, September 3, 2021 5:42 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome You said neither one works with a Chrome-based browser. Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried? Gene -----Original Message----- From: Don H Sent: Friday, September 03, 2021 7:39 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > So what's the website so one of us can try it? > > -----Original Message----- > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H > Sent: Friday, September 3, 2021 2:08 PM > To: nvda@nvda.groups.io > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome > > I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. > As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? >> >> -----Original Message----- >> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David >> Mehler >> Sent: Friday, September 3, 2021 11:29 AM >> To: nvda <nvda@nvda.groups.io> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> chrome >> >> Hello, >> >> I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. >> >> I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. >> Some urgency! >> Thanks. >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > > > > >
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Nimer Jaber #87458 Hello, I really don't understand what the issue being raised here is. I am able to log into the synchrony sites with Chrome, and, while I don't have a username/password to the specific one linked, I don't see why I wouldn't be able to log in, as visiting the site yielded a form with username and password. Before we continue this discussion, I think we need to know what the issues are. Thanks. toggle quoted message Show quoted text On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@...> wrote: To be honest I have had issues with chrome in rendering some stuff to. Some things are a bit harder to get to. On a site 1,608 dollars looks like. 160008000 or some such. Sites like my computer store pbtech will not only do this but clicking clickables that bring up a menu will cause it to come up but not display right. Using something like privacy badger to unblock a mislabeled site, I can't get to the right spot to click the button for the right thing, its like that menu is missing and I have to muck about to find it. In edge its fine. In firefox some stuff works a lot better than chrome which I am unsure why that exactly is. All I know is that chrome while it is accessible isn't a complete success for everything. On 4/09/2021 1:10 pm, Sarah k Alawami wrote: If you read his messages, it says it works in the Firefox browser but not in any chrome browsers From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Gene Sent: Friday, September 3, 2021 5:42 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome You said neither one works with a Chrome-based browser. Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried? Gene -----Original Message----- From: Don H Sent: Friday, September 03, 2021 7:39 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > So what's the website so one of us can try it? > > -----Original Message----- > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H > Sent: Friday, September 3, 2021 2:08 PM > To: nvda@nvda.groups.io > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome > > I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. > As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? >> >> -----Original Message----- >> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David >> Mehler >> Sent: Friday, September 3, 2021 11:29 AM >> To: nvda <nvda@nvda.groups.io> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> chrome >> >> Hello, >> >> I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. >> >> I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. >> Some urgency! >> Thanks. >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > > > > > -- Best, Nimer Jaber Registered Linux User 529141. http://counter.li.org/ To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org You can follow @nimerjaber on Twitter for the latest technology news. Thank you, and have a great day!
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Don H #87461 The error message comes up after you input your user name and password. toggle quoted message Show quoted text On 9/4/2021 12:54 AM, Nimer Jaber wrote: Hello, I really don't understand what the issue being raised here is. I am able to log into the synchrony sites with Chrome, and, while I don't have a username/password to the specific one linked, I don't see why I wouldn't be able to log in, as visiting the site yielded a form with username and password. Before we continue this discussion, I think we need to know what the issues are. Thanks. On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@... <mailto:sm.everiss@...>> wrote: To be honest I have had issues with chrome in rendering some stuff to. Some things are a bit harder to get to. On a site 1,608 dollars looks like. 160008000 or some such. Sites like my computer store pbtech will not only do this but clicking clickables that bring up a menu will cause it to come up but not display right. Using something like privacy badger to unblock a mislabeled site, I can't get to the right spot to click the button for the right thing, its like that menu is missing and I have to muck about to find it. In edge its fine. In firefox some stuff works a lot better than chrome which I am unsure why that exactly is. All I know is that chrome while it is accessible isn't a complete success for everything. On 4/09/2021 1:10 pm, Sarah k Alawami wrote: If you read his messages, it says it works in the Firefox browser but not in any chrome browsers From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of Gene Sent: Friday, September 3, 2021 5:42 PM To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome You said neither one works with a Chrome-based browser. Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried? Gene -----Original Message----- From:Don H <mailto:lmddh50@...> Sent:Friday, September 03, 2021 7:39 PM To:nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> Subject:Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/> On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > So what's the website so one of us can try it? > > -----Original Message----- > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of Don H > Sent: Friday, September 3, 2021 2:08 PM > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome > > I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. > As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? >> >> -----Original Message----- >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of David >> Mehler >> Sent: Friday, September 3, 2021 11:29 AM >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> chrome >> >> Hello, >> >> I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. >> >> I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. >> Some urgency! >> Thanks. >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > > > > > -- Best, Nimer Jaber Registered Linux User 529141. http://counter.li.org/ <http://counter.li.org/> To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org <http://www.nvda-project.org> You can follow @nimerjaber on Twitter for the latest technology news. Thank you, and have a great day!
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Tim M #87462 Well if your not having problems doing it in edge. You shouldn't have a problem with chrome. Because they both use the same engines to do there job. Now firefox is different, because it is not chrome. On 9/4/2021 1:51 AM, Shaun Everiss wrote: toggle quoted message Show quoted text To be honest I have had issues with chrome in rendering some stuff to. Some things are a bit harder to get to. On a site 1,608 dollars looks like. 160008000 or some such. Sites like my computer store pbtech will not only do this but clicking clickables that bring up a menu will cause it to come up but not display right. Using something like privacy badger to unblock a mislabeled site, I can't get to the right spot to click the button for the right thing, its like that menu is missing and I have to muck about to find it. In edge its fine. In firefox some stuff works a lot better than chrome which I am unsure why that exactly is. All I know is that chrome while it is accessible isn't a complete success for everything. On 4/09/2021 1:10 pm, Sarah k Alawami wrote: If you read his messages, it says it works in the Firefox browser but not in any chrome browsers From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Gene Sent: Friday, September 3, 2021 5:42 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome You said neither one works with a Chrome-based browser. Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried? Gene -----Original Message----- From: Don H Sent: Friday, September 03, 2021 7:39 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > So what's the website so one of us can try it? > > -----Original Message----- > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Don H > Sent: Friday, September 3, 2021 2:08 PM > To: nvda@nvda.groups.io > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome > > I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. > As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? >> >> -----Original Message----- >> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of David >> Mehler >> Sent: Friday, September 3, 2021 11:29 AM >> To: nvda <nvda@nvda.groups.io> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> chrome >> >> Hello, >> >> I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. >> >> I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. >> Some urgency! >> Thanks. >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > > > > >
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Nimer Jaber #87466 I must have missed it. What is the error message? I log into a synchrony site with Chrome, though not the one referenced, and have no trouble. toggle quoted message Show quoted text On Sat, Sep 4, 2021, 06:08 Don H <lmddh50@...> wrote: The error message comes up after you input your user name and password. On 9/4/2021 12:54 AM, Nimer Jaber wrote: > Hello, > > I really don't understand what the issue being raised here is. I am able > to log into the synchrony sites with Chrome, and, while I don't have a > username/password to the specific one linked, I don't see why I wouldn't > be able to log in, as visiting the site yielded a form with username and > password. > > Before we continue this discussion, I think we need to know what the > issues are. > > Thanks. > > On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@... > <mailto:sm.everiss@...>> wrote: > > To be honest I have had issues with chrome in rendering some stuff to. > > Some things are a bit harder to get to. > > On a site 1,608 dollars looks like. > > 160008000 or some such. > > Sites like my computer store pbtech will not only do this but > clicking clickables that bring up a menu will cause it to come up > but not display right. > > Using something like privacy badger to unblock a mislabeled site, I > can't get to the right spot to click the button for the right thing, > its like that menu is missing and I have to muck about to find it. > > In edge its fine. > > In firefox some stuff works a lot better than chrome which I am > unsure why that exactly is. > > All I know is that chrome while it is accessible isn't a complete > success for everything. > > > > On 4/09/2021 1:10 pm, Sarah k Alawami wrote: >> >> If you read his messages, it says it works in the Firefox >> browser but not in any chrome browsers >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of Gene >> Sent: Friday, September 3, 2021 5:42 PM >> To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> login with chrome >> >> You said neither one works with a Chrome-based browser. Is that >> because you haven’t tried it in a browser like Firefox or because >> they work in a nonChrome-based browser you have tried? >> >> Gene >> >> -----Original Message----- >> >> From:Don H <mailto:lmddh50@...> >> >> Sent:Friday, September 03, 2021 7:39 PM >> >> To:nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> Subject:Re: [nvda] NVDA on Synchrony Bank site, unusable on >> login with chrome >> >> >> Synchrony Bank has several web pages for different credit cards they >> have. I have both a Lowes and Sams Club credit card that they >> service >> and neither work with a Chrome based browser when using the latest >> released version of Windows 10. The only way you can see the >> problem is >> if you have a user name and password but here it is >> https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/> >> >> On 9/3/2021 6:55 PM, Sarah k Alawami wrote: >> > So what's the website so one of us can try it? >> > >> > -----Original Message----- >> > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of Don H >> > Sent: Friday, September 3, 2021 2:08 PM >> > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> login with chrome >> > >> > I am finding for the past several weeks that you can not log in >> on this banks web site with Microsoft Edge or Google Chrome. I >> talked with their support department and they said they would >> check into the issue. >> > As I said that has been several weeks and it still doesn't >> work with these two Chrome based browsers. I am able to complete >> a log in using the latest Firefox browser. >> > >> > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> >> Have you tried with narrator to see if it is the website or >> screen reader having this issue? Also what's the website so one of >> us can try and make it work? >> >> >> >> -----Original Message----- >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of David >> >> Mehler >> >> Sent: Friday, September 3, 2021 11:29 AM >> >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> >> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> >> chrome >> >> >> >> Hello, >> >> >> >> I've got a care credit card through Synchrony Bank but there >> web site portal is awful, using NVDA I can't get it to log i n, >> fields on the login form won't read, and that's when I can get >> this login iframe access thing to work, which is a collapsable >> link, when I can get it to expand it's hit or miss as to whether I >> can find anything. >> >> >> >> I've got to pay a bill and it's time sensitive, does anyone >> have workarounds for this? I've also tried with Internet Explorer >> and with Brave. >> >> Some urgency! >> >> Thanks. >> >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> >> >> >> >> > > > -- > Best, > > Nimer Jaber > > Registered Linux User 529141. > http://counter.li.org/ <http://counter.li.org/> > > To find out about a free, open-source, and versatile screen reader for > Windows, visit nvaccess.org <http://www.nvda-project.org> > > You can follow @nimerjaber on Twitter for the latest technology news. > > Thank you, and have a great day! >
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David Mehler #87467 Hello, Ok, gone through the suggestions so far, and tried firefox with NVDA. I'm not getting anywhere. Here's the direct URL: https://www.carecredit.com/login/ I'm stuck at the login iframe part and I hit enter or space on it and the first thing it says is asks me for cookie permissions I except all, I don't usually like doing this but I do. I then try to find an edit field for a username and/or password nothing. All I see is the login iframe, a collapsed menu and something that says sydney virtual assistant. Help appreciated. Thanks. Dave. toggle quoted message Show quoted text On 9/4/21, Nimer Jaber <nimerjaber1@...> wrote: I must have missed it. What is the error message? I log into a synchrony site with Chrome, though not the one referenced, and have no trouble. On Sat, Sep 4, 2021, 06:08 Don H <lmddh50@...> wrote: The error message comes up after you input your user name and password. On 9/4/2021 12:54 AM, Nimer Jaber wrote: Hello, I really don't understand what the issue being raised here is. I am able to log into the synchrony sites with Chrome, and, while I don't have a username/password to the specific one linked, I don't see why I wouldn't be able to log in, as visiting the site yielded a form with username and password. Before we continue this discussion, I think we need to know what the issues are. Thanks. On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@... <mailto:sm.everiss@...>> wrote: To be honest I have had issues with chrome in rendering some stuff to. Some things are a bit harder to get to. On a site 1,608 dollars looks like. 160008000 or some such. Sites like my computer store pbtech will not only do this but clicking clickables that bring up a menu will cause it to come up but not display right. Using something like privacy badger to unblock a mislabeled site, I can't get to the right spot to click the button for the right thing, its like that menu is missing and I have to muck about to find it. In edge its fine. In firefox some stuff works a lot better than chrome which I am unsure why that exactly is. All I know is that chrome while it is accessible isn't a complete success for everything. On 4/09/2021 1:10 pm, Sarah k Alawami wrote: If you read his messages, it says it works in the Firefox browser but not in any chrome browsers From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of Gene Sent: Friday, September 3, 2021 5:42 PM To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome You said neither one works with a Chrome-based browser. Is that because you haven’t tried it in a browser like Firefox or because they work in a nonChrome-based browser you have tried? Gene -----Original Message----- From:Don H <mailto:lmddh50@...> Sent:Friday, September 03, 2021 7:39 PM To:nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> Subject:Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Synchrony Bank has several web pages for different credit cards they have. I have both a Lowes and Sams Club credit card that they service and neither work with a Chrome based browser when using the latest released version of Windows 10. The only way you can see the problem is if you have a user name and password but here it is https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/> On 9/3/2021 6:55 PM, Sarah k Alawami wrote: > So what's the website so one of us can try it? > > -----Original Message----- > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of Don H > Sent: Friday, September 3, 2021 2:08 PM > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome > > I am finding for the past several weeks that you can not log in on this banks web site with Microsoft Edge or Google Chrome. I talked with their support department and they said they would check into the issue. > As I said that has been several weeks and it still doesn't work with these two Chrome based browsers. I am able to complete a log in using the latest Firefox browser. > > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> Have you tried with narrator to see if it is the website or screen reader having this issue? Also what's the website so one of us can try and make it work? >> >> -----Original Message----- >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of David >> Mehler >> Sent: Friday, September 3, 2021 11:29 AM >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login with >> chrome >> >> Hello, >> >> I've got a care credit card through Synchrony Bank but there web site portal is awful, using NVDA I can't get it to log i n, fields on the login form won't read, and that's when I can get this login iframe access thing to work, which is a collapsable link, when I can get it to expand it's hit or miss as to whether I can find anything. >> >> I've got to pay a bill and it's time sensitive, does anyone have workarounds for this? I've also tried with Internet Explorer and with Brave. >> Some urgency! >> Thanks. >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> > > > > > > > > > > > > > -- Best, Nimer Jaber Registered Linux User 529141. http://counter.li.org/ <http://counter.li.org/> To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org <http://www.nvda-project.org> You can follow @nimerjaber on Twitter for the latest technology news. Thank you, and have a great day!
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Nimer Jaber #87468 Hello, You can access the username/password boxes by tabbing. This is in Chrome. Also, this login page is different than other synchrony pages, so we can't say that a particular issue is with all synchrony sites. Thanks. toggle quoted message Show quoted text On Sat, Sep 4, 2021 at 4:21 PM David Mehler <dave.mehler@...> wrote: Hello, Ok, gone through the suggestions so far, and tried firefox with NVDA. I'm not getting anywhere. Here's the direct URL: https://www.carecredit.com/login/ I'm stuck at the login iframe part and I hit enter or space on it and the first thing it says is asks me for cookie permissions I except all, I don't usually like doing this but I do. I then try to find an edit field for a username and/or password nothing. All I see is the login iframe, a collapsed menu and something that says sydney virtual assistant. Help appreciated. Thanks. Dave. On 9/4/21, Nimer Jaber <nimerjaber1@...> wrote: > I must have missed it. What is the error message? I log into a synchrony > site with Chrome, though not the one referenced, and have no trouble. > > On Sat, Sep 4, 2021, 06:08 Don H <lmddh50@...> wrote: > >> The error message comes up after you input your user name and password. >> >> On 9/4/2021 12:54 AM, Nimer Jaber wrote: >> > Hello, >> > >> > I really don't understand what the issue being raised here is. I am >> > able >> > to log into the synchrony sites with Chrome, and, while I don't have a >> > username/password to the specific one linked, I don't see why I >> > wouldn't >> > be able to log in, as visiting the site yielded a form with username >> > and >> > password. >> > >> > Before we continue this discussion, I think we need to know what the >> > issues are. >> > >> > Thanks. >> > >> > On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@... >> > <mailto:sm.everiss@...>> wrote: >> > >> > To be honest I have had issues with chrome in rendering some stuff >> to. >> > >> > Some things are a bit harder to get to. >> > >> > On a site 1,608 dollars looks like. >> > >> > 160008000 or some such. >> > >> > Sites like my computer store pbtech will not only do this but >> > clicking clickables that bring up a menu will cause it to come up >> > but not display right. >> > >> > Using something like privacy badger to unblock a mislabeled site, I >> > can't get to the right spot to click the button for the right >> > thing, >> > its like that menu is missing and I have to muck about to find it. >> > >> > In edge its fine. >> > >> > In firefox some stuff works a lot better than chrome which I am >> > unsure why that exactly is. >> > >> > All I know is that chrome while it is accessible isn't a complete >> > success for everything. >> > >> > >> > >> > On 4/09/2021 1:10 pm, Sarah k Alawami wrote: >> >> >> >> If you read his messages, it says it works in the Firefox >> >> browser but not in any chrome browsers >> >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Gene >> >> Sent: Friday, September 3, 2021 5:42 PM >> >> To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> You said neither one works with a Chrome-based browser. Is that >> >> because you haven’t tried it in a browser like Firefox or because >> >> they work in a nonChrome-based browser you have tried? >> >> >> >> Gene >> >> >> >> -----Original Message----- >> >> >> >> From:Don H <mailto:lmddh50@...> >> >> >> >> Sent:Friday, September 03, 2021 7:39 PM >> >> >> >> To:nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> >> >> Subject:Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> >> >> Synchrony Bank has several web pages for different credit cards >> they >> >> have. I have both a Lowes and Sams Club credit card that they >> >> service >> >> and neither work with a Chrome based browser when using the latest >> >> released version of Windows 10. The only way you can see the >> >> problem is >> >> if you have a user name and password but here it is >> >> https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/> >> >> >> >> On 9/3/2021 6:55 PM, Sarah k Alawami wrote: >> >> > So what's the website so one of us can try it? >> >> > >> >> > -----Original Message----- >> >> > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Don H >> >> > Sent: Friday, September 3, 2021 2:08 PM >> >> > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> > >> >> > I am finding for the past several weeks that you can not log in >> >> on this banks web site with Microsoft Edge or Google Chrome. I >> >> talked with their support department and they said they would >> >> check into the issue. >> >> > As I said that has been several weeks and it still doesn't >> >> work with these two Chrome based browsers. I am able to complete >> >> a log in using the latest Firefox browser. >> >> > >> >> > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> >> >> Have you tried with narrator to see if it is the website or >> >> screen reader having this issue? Also what's the website so one of >> >> us can try and make it work? >> >> >> >> >> >> -----Original Message----- >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> David >> >> >> Mehler >> >> >> Sent: Friday, September 3, 2021 11:29 AM >> >> >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> >> >> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login >> with >> >> >> chrome >> >> >> >> >> >> Hello, >> >> >> >> >> >> I've got a care credit card through Synchrony Bank but there >> >> web site portal is awful, using NVDA I can't get it to log i n, >> >> fields on the login form won't read, and that's when I can get >> >> this login iframe access thing to work, which is a collapsable >> >> link, when I can get it to expand it's hit or miss as to whether I >> >> can find anything. >> >> >> >> >> >> I've got to pay a bill and it's time sensitive, does anyone >> >> have workarounds for this? I've also tried with Internet Explorer >> >> and with Brave. >> >> >> Some urgency! >> >> >> Thanks. >> >> >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> >> >> >> >> >> >> >> >> >> > >> > >> > -- >> > Best, >> > >> > Nimer Jaber >> > >> > Registered Linux User 529141. >> > http://counter.li.org/ <http://counter.li.org/> >> > >> > To find out about a free, open-source, and versatile screen reader for >> > Windows, visit nvaccess.org <http://www.nvda-project.org> >> > >> > You can follow @nimerjaber on Twitter for the latest technology news. >> > >> > Thank you, and have a great day! >> > >> >> >> >> >> >> >> > > > > > > -- Best, Nimer Jaber Registered Linux User 529141. http://counter.li.org/ To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org You can follow @nimerjaber on Twitter for the latest technology news. Thank you, and have a great day!
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Nimer Jaber #87469 One more thing: Try this page for the direct login without the issues with the other page: https://www.carecreditprovidercenter.com/portal/login Thanks. toggle quoted message Show quoted text On Sat, Sep 4, 2021 at 4:21 PM David Mehler <dave.mehler@...> wrote: Hello, Ok, gone through the suggestions so far, and tried firefox with NVDA. I'm not getting anywhere. Here's the direct URL: https://www.carecredit.com/login/ I'm stuck at the login iframe part and I hit enter or space on it and the first thing it says is asks me for cookie permissions I except all, I don't usually like doing this but I do. I then try to find an edit field for a username and/or password nothing. All I see is the login iframe, a collapsed menu and something that says sydney virtual assistant. Help appreciated. Thanks. Dave. On 9/4/21, Nimer Jaber <nimerjaber1@...> wrote: > I must have missed it. What is the error message? I log into a synchrony > site with Chrome, though not the one referenced, and have no trouble. > > On Sat, Sep 4, 2021, 06:08 Don H <lmddh50@...> wrote: > >> The error message comes up after you input your user name and password. >> >> On 9/4/2021 12:54 AM, Nimer Jaber wrote: >> > Hello, >> > >> > I really don't understand what the issue being raised here is. I am >> > able >> > to log into the synchrony sites with Chrome, and, while I don't have a >> > username/password to the specific one linked, I don't see why I >> > wouldn't >> > be able to log in, as visiting the site yielded a form with username >> > and >> > password. >> > >> > Before we continue this discussion, I think we need to know what the >> > issues are. >> > >> > Thanks. >> > >> > On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@... >> > <mailto:sm.everiss@...>> wrote: >> > >> > To be honest I have had issues with chrome in rendering some stuff >> to. >> > >> > Some things are a bit harder to get to. >> > >> > On a site 1,608 dollars looks like. >> > >> > 160008000 or some such. >> > >> > Sites like my computer store pbtech will not only do this but >> > clicking clickables that bring up a menu will cause it to come up >> > but not display right. >> > >> > Using something like privacy badger to unblock a mislabeled site, I >> > can't get to the right spot to click the button for the right >> > thing, >> > its like that menu is missing and I have to muck about to find it. >> > >> > In edge its fine. >> > >> > In firefox some stuff works a lot better than chrome which I am >> > unsure why that exactly is. >> > >> > All I know is that chrome while it is accessible isn't a complete >> > success for everything. >> > >> > >> > >> > On 4/09/2021 1:10 pm, Sarah k Alawami wrote: >> >> >> >> If you read his messages, it says it works in the Firefox >> >> browser but not in any chrome browsers >> >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Gene >> >> Sent: Friday, September 3, 2021 5:42 PM >> >> To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> You said neither one works with a Chrome-based browser. Is that >> >> because you haven’t tried it in a browser like Firefox or because >> >> they work in a nonChrome-based browser you have tried? >> >> >> >> Gene >> >> >> >> -----Original Message----- >> >> >> >> From:Don H <mailto:lmddh50@...> >> >> >> >> Sent:Friday, September 03, 2021 7:39 PM >> >> >> >> To:nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> >> >> Subject:Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> >> >> Synchrony Bank has several web pages for different credit cards >> they >> >> have. I have both a Lowes and Sams Club credit card that they >> >> service >> >> and neither work with a Chrome based browser when using the latest >> >> released version of Windows 10. The only way you can see the >> >> problem is >> >> if you have a user name and password but here it is >> >> https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/> >> >> >> >> On 9/3/2021 6:55 PM, Sarah k Alawami wrote: >> >> > So what's the website so one of us can try it? >> >> > >> >> > -----Original Message----- >> >> > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Don H >> >> > Sent: Friday, September 3, 2021 2:08 PM >> >> > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> > >> >> > I am finding for the past several weeks that you can not log in >> >> on this banks web site with Microsoft Edge or Google Chrome. I >> >> talked with their support department and they said they would >> >> check into the issue. >> >> > As I said that has been several weeks and it still doesn't >> >> work with these two Chrome based browsers. I am able to complete >> >> a log in using the latest Firefox browser. >> >> > >> >> > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> >> >> Have you tried with narrator to see if it is the website or >> >> screen reader having this issue? Also what's the website so one of >> >> us can try and make it work? >> >> >> >> >> >> -----Original Message----- >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> David >> >> >> Mehler >> >> >> Sent: Friday, September 3, 2021 11:29 AM >> >> >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> >> >> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login >> with >> >> >> chrome >> >> >> >> >> >> Hello, >> >> >> >> >> >> I've got a care credit card through Synchrony Bank but there >> >> web site portal is awful, using NVDA I can't get it to log i n, >> >> fields on the login form won't read, and that's when I can get >> >> this login iframe access thing to work, which is a collapsable >> >> link, when I can get it to expand it's hit or miss as to whether I >> >> can find anything. >> >> >> >> >> >> I've got to pay a bill and it's time sensitive, does anyone >> >> have workarounds for this? I've also tried with Internet Explorer >> >> and with Brave. >> >> >> Some urgency! >> >> >> Thanks. >> >> >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> >> >> >> >> >> >> >> >> >> > >> > >> > -- >> > Best, >> > >> > Nimer Jaber >> > >> > Registered Linux User 529141. >> > http://counter.li.org/ <http://counter.li.org/> >> > >> > To find out about a free, open-source, and versatile screen reader for >> > Windows, visit nvaccess.org <http://www.nvda-project.org> >> > >> > You can follow @nimerjaber on Twitter for the latest technology news. >> > >> > Thank you, and have a great day! >> > >> >> >> >> >> >> >> > > > > > > -- Best, Nimer Jaber Registered Linux User 529141. http://counter.li.org/ To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org You can follow @nimerjaber on Twitter for the latest technology news. Thank you, and have a great day!
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Ron Canazzi #87470 Hi Group, Nimer's direct link works but the original link given by David was difficult even with Firefox latest update. On 9/4/2021 7:55 PM, Nimer Jaber wrote: One more thing: Try this page for the direct login without the issues with the other page: https://www.carecreditprovidercenter.com/portal/login Thanks. On Sat, Sep 4, 2021 at 4:21 PM David Mehler <dave.mehler@...> wrote: Hello, Ok, gone through the suggestions so far, and tried firefox with NVDA. I'm not getting anywhere. Here's the direct URL: https://www.carecredit.com/login/ I'm stuck at the login iframe part and I hit enter or space on it and the first thing it says is asks me for cookie permissions I except all, I don't usually like doing this but I do. I then try to find an edit field for a username and/or password nothing. All I see is the login iframe, a collapsed menu and something that says sydney virtual assistant. Help appreciated. Thanks. Dave. On 9/4/21, Nimer Jaber <nimerjaber1@...> wrote: > I must have missed it. What is the error message? I log into a synchrony > site with Chrome, though not the one referenced, and have no trouble. > > On Sat, Sep 4, 2021, 06:08 Don H <lmddh50@...> wrote: > >> The error message comes up after you input your user name and password. >> >> On 9/4/2021 12:54 AM, Nimer Jaber wrote: >> > Hello, >> > >> > I really don't understand what the issue being raised here is. I am >> > able >> > to log into the synchrony sites with Chrome, and, while I don't have a >> > username/password to the specific one linked, I don't see why I >> > wouldn't >> > be able to log in, as visiting the site yielded a form with username >> > and >> > password. >> > >> > Before we continue this discussion, I think we need to know what the >> > issues are. >> > >> > Thanks. >> > >> > On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@... >> > <mailto:sm.everiss@...>> wrote: >> > >> > To be honest I have had issues with chrome in rendering some stuff >> to. >> > >> > Some things are a bit harder to get to. >> > >> > On a site 1,608 dollars looks like. >> > >> > 160008000 or some such. >> > >> > Sites like my computer store pbtech will not only do this but >> > clicking clickables that bring up a menu will cause it to come up >> > but not display right. >> > >> > Using something like privacy badger to unblock a mislabeled site, I >> > can't get to the right spot to click the button for the right >> > thing, >> > its like that menu is missing and I have to muck about to find it. >> > >> > In edge its fine. >> > >> > In firefox some stuff works a lot better than chrome which I am >> > unsure why that exactly is. >> > >> > All I know is that chrome while it is accessible isn't a complete >> > success for everything. >> > >> > >> > >> > On 4/09/2021 1:10 pm, Sarah k Alawami wrote: >> >> >> >> If you read his messages, it says it works in the Firefox >> >> browser but not in any chrome browsers >> >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Gene >> >> Sent: Friday, September 3, 2021 5:42 PM >> >> To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> You said neither one works with a Chrome-based browser. Is that >> >> because you haven’t tried it in a browser like Firefox or because >> >> they work in a nonChrome-based browser you have tried? >> >> >> >> Gene >> >> >> >> -----Original Message----- >> >> >> >> From:Don H <mailto:lmddh50@...> >> >> >> >> Sent:Friday, September 03, 2021 7:39 PM >> >> >> >> To:nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> >> >> Subject:Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> >> >> Synchrony Bank has several web pages for different credit cards >> they >> >> have. I have both a Lowes and Sams Club credit card that they >> >> service >> >> and neither work with a Chrome based browser when using the latest >> >> released version of Windows 10. The only way you can see the >> >> problem is >> >> if you have a user name and password but here it is >> >> https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/> >> >> >> >> On 9/3/2021 6:55 PM, Sarah k Alawami wrote: >> >> > So what's the website so one of us can try it? >> >> > >> >> > -----Original Message----- >> >> > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Don H >> >> > Sent: Friday, September 3, 2021 2:08 PM >> >> > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> > >> >> > I am finding for the past several weeks that you can not log in >> >> on this banks web site with Microsoft Edge or Google Chrome. I >> >> talked with their support department and they said they would >> >> check into the issue. >> >> > As I said that has been several weeks and it still doesn't >> >> work with these two Chrome based browsers. I am able to complete >> >> a log in using the latest Firefox browser. >> >> > >> >> > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> >> >> Have you tried with narrator to see if it is the website or >> >> screen reader having this issue? Also what's the website so one of >> >> us can try and make it work? >> >> >> >> >> >> -----Original Message----- >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> David >> >> >> Mehler >> >> >> Sent: Friday, September 3, 2021 11:29 AM >> >> >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> >> >> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login >> with >> >> >> chrome >> >> >> >> >> >> Hello, >> >> >> >> >> >> I've got a care credit card through Synchrony Bank but there >> >> web site portal is awful, using NVDA I can't get it to log i n, >> >> fields on the login form won't read, and that's when I can get >> >> this login iframe access thing to work, which is a collapsable >> >> link, when I can get it to expand it's hit or miss as to whether I >> >> can find anything. >> >> >> >> >> >> I've got to pay a bill and it's time sensitive, does anyone >> >> have workarounds for this? I've also tried with Internet Explorer >> >> and with Brave. >> >> >> Some urgency! >> >> >> Thanks. >> >> >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> >> >> >> >> >> >> >> >> >> > >> > >> > -- >> > Best, >> > >> > Nimer Jaber >> > >> > Registered Linux User 529141. >> > http://counter.li.org/ <http://counter.li.org/> >> > >> > To find out about a free, open-source, and versatile screen reader for >> > Windows, visit nvaccess.org <http://www.nvda-project.org> >> > >> > You can follow @nimerjaber on Twitter for the latest technology news. >> > >> > Thank you, and have a great day! >> > >> >> >> >> >> >> >> > > > > > > -- Best, Nimer Jaber Registered Linux User 529141. http://counter.li.org/ To find out about a free, open-source, and versatile screen reader for Windows, visit nvaccess.org You can follow @nimerjaber on Twitter for the latest technology news. Thank you, and have a great day! -- Signature: For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice; For a nation to claim it has always been great, needs no improvement and to cling to its past achievements is no virtue!
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Gene #87471 I experimented and looked at the page and I found that if you turn browse mode off, NVDA key space, you can tab to the fields. They won’t be announced but using object navigation I found that the first is the username and the second is the password. After that you get to list one of three. I don’t know what these items are for. You can’t see any indication of what the list selects. You can try logging in without working with the list and see what happens. If you tab further you will find a login button. Gene toggle quoted message Show quoted text -----Original Message----- From: David Mehler Sent: Saturday, September 04, 2021 6:21 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Hello, Ok, gone through the suggestions so far, and tried firefox with NVDA. I'm not getting anywhere. Here's the direct URL: https://www.carecredit.com/login/ I'm stuck at the login iframe part and I hit enter or space on it and the first thing it says is asks me for cookie permissions I except all, I don't usually like doing this but I do. I then try to find an edit field for a username and/or password nothing. All I see is the login iframe, a collapsed menu and something that says sydney virtual assistant. Help appreciated. Thanks. Dave. On 9/4/21, Nimer Jaber <nimerjaber1@...> wrote: > I must have missed it. What is the error message? I log into a synchrony > site with Chrome, though not the one referenced, and have no trouble. > > On Sat, Sep 4, 2021, 06:08 Don H <lmddh50@...> wrote: > >> The error message comes up after you input your user name and password. >> >> On 9/4/2021 12:54 AM, Nimer Jaber wrote: >> > Hello, >> > >> > I really don't understand what the issue being raised here is. I am >> > able >> > to log into the synchrony sites with Chrome, and, while I don't have a >> > username/password to the specific one linked, I don't see why I >> > wouldn't >> > be able to log in, as visiting the site yielded a form with username >> > and >> > password. >> > >> > Before we continue this discussion, I think we need to know what the >> > issues are. >> > >> > Thanks. >> > >> > On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@... >> > <mailto:sm.everiss@...>> wrote: >> > >> > To be honest I have had issues with chrome in rendering some stuff >> to. >> > >> > Some things are a bit harder to get to. >> > >> > On a site 1,608 dollars looks like. >> > >> > 160008000 or some such. >> > >> > Sites like my computer store pbtech will not only do this but >> > clicking clickables that bring up a menu will cause it to come up >> > but not display right. >> > >> > Using something like privacy badger to unblock a mislabeled site, I >> > can't get to the right spot to click the button for the right >> > thing, >> > its like that menu is missing and I have to muck about to find it. >> > >> > In edge its fine. >> > >> > In firefox some stuff works a lot better than chrome which I am >> > unsure why that exactly is. >> > >> > All I know is that chrome while it is accessible isn't a complete >> > success for everything. >> > >> > >> > >> > On 4/09/2021 1:10 pm, Sarah k Alawami wrote: >> >> >> >> If you read his messages, it says it works in the Firefox >> >> browser but not in any chrome browsers >> >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Gene >> >> Sent: Friday, September 3, 2021 5:42 PM >> >> To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> You said neither one works with a Chrome-based browser. Is that >> >> because you haven’t tried it in a browser like Firefox or because >> >> they work in a nonChrome-based browser you have tried? >> >> >> >> Gene >> >> >> >> -----Original Message----- >> >> >> >> From:Don H <mailto:lmddh50@...> >> >> >> >> Sent:Friday, September 03, 2021 7:39 PM >> >> >> >> To:nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> >> >> Subject:Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> >> >> Synchrony Bank has several web pages for different credit cards >> they >> >> have. I have both a Lowes and Sams Club credit card that they >> >> service >> >> and neither work with a Chrome based browser when using the latest >> >> released version of Windows 10. The only way you can see the >> >> problem is >> >> if you have a user name and password but here it is >> >> https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/> >> >> >> >> On 9/3/2021 6:55 PM, Sarah k Alawami wrote: >> >> > So what's the website so one of us can try it? >> >> > >> >> > -----Original Message----- >> >> > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Don H >> >> > Sent: Friday, September 3, 2021 2:08 PM >> >> > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> > >> >> > I am finding for the past several weeks that you can not log in >> >> on this banks web site with Microsoft Edge or Google Chrome. I >> >> talked with their support department and they said they would >> >> check into the issue. >> >> > As I said that has been several weeks and it still doesn't >> >> work with these two Chrome based browsers. I am able to complete >> >> a log in using the latest Firefox browser. >> >> > >> >> > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> >> >> Have you tried with narrator to see if it is the website or >> >> screen reader having this issue? Also what's the website so one of >> >> us can try and make it work? >> >> >> >> >> >> -----Original Message----- >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> David >> >> >> Mehler >> >> >> Sent: Friday, September 3, 2021 11:29 AM >> >> >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> >> >> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login >> with >> >> >> chrome >> >> >> >> >> >> Hello, >> >> >> >> >> >> I've got a care credit card through Synchrony Bank but there >> >> web site portal is awful, using NVDA I can't get it to log i n, >> >> fields on the login form won't read, and that's when I can get >> >> this login iframe access thing to work, which is a collapsable >> >> link, when I can get it to expand it's hit or miss as to whether I >> >> can find anything. >> >> >> >> >> >> I've got to pay a bill and it's time sensitive, does anyone >> >> have workarounds for this? I've also tried with Internet Explorer >> >> and with Brave. >> >> >> Some urgency! >> >> >> Thanks. >> >> >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> >> >> >> >> >> >> >> >> >> > >> > >> > -- >> > Best, >> > >> > Nimer Jaber >> > >> > Registered Linux User 529141. >> > http://counter.li.org/ <http://counter.li.org/> >> > >> > To find out about a free, open-source, and versatile screen reader for >> > Windows, visit nvaccess.org <http://www.nvda-project.org> >> > >> > You can follow @nimerjaber on Twitter for the latest technology news. >> > >> > Thank you, and have a great day! >> > >> >> >> >> >> >> >> > > > > > >
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Ron Canazzi #87472 Hi Gene, I tried your method with NVDA 2021.1 and Windows 10 with all updates and I could not find the edit field--unlabeled or otherwise. On 9/5/2021 12:18 AM, Gene wrote: I experimented and looked at the page and I found that if you turn browse mode off, NVDA key space, you can tab to the fields. They won’t be announced but using object navigation I found that the first is the username and the second is the password. After that you get to list one of three. I don’t know what these items are for. You can’t see any indication of what the list selects. You can try logging in without working with the list and see what happens. If you tab further you will find a login button. Gene -----Original Message----- From: David Mehler Sent: Saturday, September 04, 2021 6:21 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on login with chrome Hello, Ok, gone through the suggestions so far, and tried firefox with NVDA. I'm not getting anywhere. Here's the direct URL: https://www.carecredit.com/login/ I'm stuck at the login iframe part and I hit enter or space on it and the first thing it says is asks me for cookie permissions I except all, I don't usually like doing this but I do. I then try to find an edit field for a username and/or password nothing. All I see is the login iframe, a collapsed menu and something that says sydney virtual assistant. Help appreciated. Thanks. Dave. On 9/4/21, Nimer Jaber <nimerjaber1@...> wrote: > I must have missed it. What is the error message? I log into a synchrony > site with Chrome, though not the one referenced, and have no trouble. > > On Sat, Sep 4, 2021, 06:08 Don H <lmddh50@...> wrote: > >> The error message comes up after you input your user name and password. >> >> On 9/4/2021 12:54 AM, Nimer Jaber wrote: >> > Hello, >> > >> > I really don't understand what the issue being raised here is. I am >> > able >> > to log into the synchrony sites with Chrome, and, while I don't have a >> > username/password to the specific one linked, I don't see why I >> > wouldn't >> > be able to log in, as visiting the site yielded a form with username >> > and >> > password. >> > >> > Before we continue this discussion, I think we need to know what the >> > issues are. >> > >> > Thanks. >> > >> > On Fri, Sep 3, 2021 at 10:51 PM Shaun Everiss <sm.everiss@... >> > <mailto:sm.everiss@...>> wrote: >> > >> > To be honest I have had issues with chrome in rendering some stuff >> to. >> > >> > Some things are a bit harder to get to. >> > >> > On a site 1,608 dollars looks like. >> > >> > 160008000 or some such. >> > >> > Sites like my computer store pbtech will not only do this but >> > clicking clickables that bring up a menu will cause it to come up >> > but not display right. >> > >> > Using something like privacy badger to unblock a mislabeled site, I >> > can't get to the right spot to click the button for the right >> > thing, >> > its like that menu is missing and I have to muck about to find it. >> > >> > In edge its fine. >> > >> > In firefox some stuff works a lot better than chrome which I am >> > unsure why that exactly is. >> > >> > All I know is that chrome while it is accessible isn't a complete >> > success for everything. >> > >> > >> > >> > On 4/09/2021 1:10 pm, Sarah k Alawami wrote: >> >> >> >> If you read his messages, it says it works in the Firefox >> >> browser but not in any chrome browsers >> >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Gene >> >> Sent: Friday, September 3, 2021 5:42 PM >> >> To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> You said neither one works with a Chrome-based browser. Is that >> >> because you haven’t tried it in a browser like Firefox or because >> >> they work in a nonChrome-based browser you have tried? >> >> >> >> Gene >> >> >> >> -----Original Message----- >> >> >> >> From:Don H <mailto:lmddh50@...> >> >> >> >> Sent:Friday, September 03, 2021 7:39 PM >> >> >> >> To:nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> >> >> Subject:Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> >> >> >> >> Synchrony Bank has several web pages for different credit cards >> they >> >> have. I have both a Lowes and Sams Club credit card that they >> >> service >> >> and neither work with a Chrome based browser when using the latest >> >> released version of Windows 10. The only way you can see the >> >> problem is >> >> if you have a user name and password but here it is >> >> https://samsclub.syf.com/login/ <https://samsclub.syf.com/login/> >> >> >> >> On 9/3/2021 6:55 PM, Sarah k Alawami wrote: >> >> > So what's the website so one of us can try it? >> >> > >> >> > -----Original Message----- >> >> > From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> Don H >> >> > Sent: Friday, September 3, 2021 2:08 PM >> >> > To: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> > Subject: Re: [nvda] NVDA on Synchrony Bank site, unusable on >> >> login with chrome >> >> > >> >> > I am finding for the past several weeks that you can not log in >> >> on this banks web site with Microsoft Edge or Google Chrome. I >> >> talked with their support department and they said they would >> >> check into the issue. >> >> > As I said that has been several weeks and it still doesn't >> >> work with these two Chrome based browsers. I am able to complete >> >> a log in using the latest Firefox browser. >> >> > >> >> > On 9/3/2021 2:31 PM, Sarah k Alawami wrote: >> >> >> Have you tried with narrator to see if it is the website or >> >> screen reader having this issue? Also what's the website so one of >> >> us can try and make it work? >> >> >> >> >> >> -----Original Message----- >> >> >> From: nvda@nvda.groups.io <mailto:nvda@nvda.groups.io> >> >> <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> On Behalf Of >> David >> >> >> Mehler >> >> >> Sent: Friday, September 3, 2021 11:29 AM >> >> >> To: nvda <nvda@nvda.groups.io> <mailto:nvda@nvda.groups.io> >> >> >> Subject: [nvda] NVDA on Synchrony Bank site, unusable on login >> with >> >> >> chrome >> >> >> >> >> >> Hello, >> >> >> >> >> >> I've got a care credit card through Synchrony Bank but there >> >> web site portal is awful, using NVDA I can't get it to log i n, >> >> fields on the login form won't read, and that's when I can get >> >> this login iframe access thing to work, which is a collapsable >> >> link, when I can get it to expand it's hit or miss as to whether I >> >> can find anything. >> >> >> >> >> >> I've got to pay a bill and it's time sensitive, does anyone >> >> have workarounds for this? I've also tried with Internet Explorer >> >> and with Brave. >> >> >> Some urgency! >> >> >> Thanks. >> >> >> Dave. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> > >> >> >> >> >> >> >> >> >> >> >> > >> > >> > -- >> > Best, >> > >> > Nimer Jaber >> > >> > Registered Linux User 529141. >> > http://counter.li.org/ <http://counter.li.org/> >> > >> > To find out about a free, open-source, and versatile screen reader for >> > Windows, visit nvaccess.org <http://www.nvda-project.org> >> > >> > You can follow @nimerjaber on Twitter for the latest technology news. >> > >> > Thank you, and have a great day! >> > >> >> >> >> >> >> >> > > > > > > -- Signature: For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice; For a nation to claim it has always been great, needs no improvement and to cling to its past achievements is no virtue!
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