addon updater
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Don H
Running latest Win 10 and latest NVDA along with what I think is the latest version of the addon updater addon. When I go to tools in the NVDA UI and run check for addon updates I get a dialog box indicating a error with no info as to what went wrong.
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Gene
I expect we will see all sorts of traffic on what looks like a serious
problem that started today. I suspect this is one sign.
Here is information about the problem.
https://www.tomsguide.com/news/internet-disconnect-sept-30https://www.tomsguide.com/news/internet-disconnect-sept-30
Gene -----Original Message-----
Running
latest Win 10 and latest NVDA along with what I think is the latest version of the addon updater addon. When I go to tools in the NVDA UI and run check for addon updates I get a dialog box indicating a error with no info as to what went wrong. |
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Clement Chou
The devices offline would have to be the servers for NVDA then...
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because I'm getting the same dialogue box when I check for addon updates as well as NVDA updates themselves. My internet is working fine here. :) On 9/30/21, Gene <gsasner@...> wrote:
I expect we will see all sorts of traffic on what looks like a serious |
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Gene
It has nothing to do with anything being off line. Please read the
information, or some of it, at the link I gave.
Gene -----Original Message-----
The
devices offline would have to be the servers for NVDA then... because I'm getting the same dialogue box when I check for addon updates as well as NVDA updates themselves. My internet is working fine here. :) On 9/30/21, Gene <gsasner@...> wrote: > I expect we will see all sorts of traffic on what looks like a serious > problem that started today. I suspect this is one sign. > > Here is information about the problem. > https://www.tomsguide.com/news/internet-disconnect-sept-30https://www.tomsguide.com/news/internet-disconnect-sept-30 > > > Gene > -----Original Message----- > From: Don H > Sent: Thursday, September 30, 2021 12:08 PM > To: nvda@nvda.groups.io > Subject: [nvda] addon updater > > Running latest Win 10 and latest NVDA along with what I think is the > latest version of the addon updater addon. When I go to tools in the > NVDA UI and run check for addon updates I get a dialog box indicating a > error with no info as to what went wrong. > > > > > > > > > > |
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Hi, The author of Add-on Updater himself (I) have experienced this once, and the workaround seems to be to visit addons.nvda-project.org website using your preferred web browser. If NV Access server was offline, chances are that folks would have reported problems with not only Add-on Updater, but NVDA update checks as well, affecting folks who do ask NVDA to check for updates every day. Since it doesn't affect everyone, chances are that the computer (more specifically, the operating system) might be assuming that the web trusts soon to expire security certificate without realizing that it isn't - connecting to websites flagged as secure (such as NV Access website) would inform Windows that the web is safer again. Cheers, Joseph |
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Clement Chou
I just tried going to the website and running both update checks
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again. Still the same error over here. On 9/30/21, Joseph Lee <joseph.lee22590@...> wrote:
Hi, |
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Well interestingly enough when I got home yesterday it worked again but its broken today.
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On 1/10/2021 8:23 am, Clement Chou wrote:
I just tried going to the website and running both update checks |
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Hmmm I have experienced this on multiple windows 10 computers at multiple locations. It also effects nvdas own checking for updates and this was on 2 different network previders and 3 computers. 2 of them wireless, one wired, 2 in the same location. So it can't just be windows, its also effecting the update check in help. But yeah, who knows could be anything I guess. Of course its not a showstopper I'll just have to get my updates manually.
On 1/10/2021 7:26 am, Joseph Lee wrote:
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Well just out of interest I ran the portable nvda a new one on a test system and still couldn't get the latest check for nvda itself no addons at all so maybe something is screwing up generally.
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I have noticed this with some other services so maybe its just due to covid and net use there are overloads at different times of the day or something. The sites are themselves online or at least their web bits are and github is online so it must be whatever the databases are on which is the issue. I mean I can send the log, there is this huge exception generated dump of stuff. Obviously I won't be dumping this to the list because its really long but still. On 1/10/2021 6:35 am, Clement Chou wrote:
The devices offline would have to be the servers for NVDA then... |
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Well this is all well and good jean, but windows 10 devices, hmph. I understand maybe xp and consoles. I think most phones don't use android 2 anymore, but I guess windows xp is literally dead now. The rest I don't know. I mean I am still getting updates. I guess we will have to wait till servers get the new certs.
On 1/10/2021 6:28 am, Gene wrote:
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yeah, same to.
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Just for completeness. "start of log dump" ERROR - stderr (08:34:43.594) - Thread-4 (10356): Exception in thread Thread-4: Traceback (most recent call last): File "C:\Users\shaun\AppData\Roaming\nvda\addons\addonUpdater\globalPlugins\addonUpdater\addonHandlerEx.py", line 377, in checkForAddonUpdates info = checkForAddonUpdate(curAddons) File "C:\Users\shaun\AppData\Roaming\nvda\addons\addonUpdater\globalPlugins\addonUpdater\addonHandlerEx.py", line 324, in checkForAddonUpdate raise RuntimeError("Failed to retrieve community add-ons") RuntimeError: Failed to retrieve community add-ons During handling of the above exception, another exception occurred: Traceback (most recent call last): File "threading.pyc", line 926, in _bootstrap_inner File "threading.pyc", line 870, in run File "C:\Users\shaun\AppData\Roaming\nvda\addons\addonUpdater\globalPlugins\addonUpdater\addonGuiEx.py", line 62, in addonUpdateCheck info = addonHandlerEx.checkForAddonUpdates() File "C:\Users\shaun\AppData\Roaming\nvda\addons\addonUpdater\globalPlugins\addonUpdater\addonHandlerEx.py", line 380, in checkForAddonUpdates raise RuntimeError("Cannot check for community add-on updates") RuntimeError: Cannot check for community add-on updates ERROR - stderr (08:51:28.728) - Thread-6 (268): Exception in thread Thread-6: Traceback (most recent call last): File "C:\Users\shaun\AppData\Roaming\nvda\addons\addonUpdater\globalPlugins\addonUpdater\addonHandlerEx.py", line 377, in checkForAddonUpdates info = checkForAddonUpdate(curAddons) File "C:\Users\shaun\AppData\Roaming\nvda\addons\addonUpdater\globalPlugins\addonUpdater\addonHandlerEx.py", line 324, in checkForAddonUpdate raise RuntimeError("Failed to retrieve community add-ons") RuntimeError: Failed to retrieve community add-ons During handling of the above exception, another exception occurred: Traceback (most recent call last): File "threading.pyc", line 926, in _bootstrap_inner File "threading.pyc", line 870, in run File "C:\Users\shaun\AppData\Roaming\nvda\addons\addonUpdater\globalPlugins\addonUpdater\addonGuiEx.py", line 62, in addonUpdateCheck info = addonHandlerEx.checkForAddonUpdates() File "C:\Users\shaun\AppData\Roaming\nvda\addons\addonUpdater\globalPlugins\addonUpdater\addonHandlerEx.py", line 380, in checkForAddonUpdates raise RuntimeError("Cannot check for community add-on updates") RuntimeError: Cannot check for community add-on updates "end of dump" The same is happening with the main updater but thats not logged either, ie I can't check for updates in nvda. Note for those reading this, the quoted start and end of dump labels are there so you can skip past the log dump but there it is, no one has dumped this out there but in short yeah. It happened yesterday, cleared for a few hours, then did it again today. Since the main site is fine I wander if its a secondary server. Strangely its not effected anything else though the tv suddenly got an update earlier in the week. On 1/10/2021 6:08 am, Don H wrote:
Running latest Win 10 and latest NVDA along with what I think is the latest version of the addon updater addon. When I go to tools in the NVDA UI and run check for addon updates I get a dialog box indicating a error with no info as to what went wrong. |
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Mary Otten
I just got 3 updates successfully downloaded by using the check for updates in the nvda tools menu. Add on updater, golden cursor and Windows essentials all downloaded and installed without any hitches.
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Mary On 9/30/2021 12:35 PM, Shaun Everiss wrote:
Well interestingly enough when I got home yesterday it worked again but its broken today. |
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Chris
Not only get an error checking for addon updates, also checking for NVDA updates pops up the same error message
From: Joseph Lee
Sent: 30 September 2021 19:26 To: nvda@nvda.groups.io Subject: Re: [nvda] addon updater
Hi, The author of Add-on Updater himself (I) have experienced this once, and the workaround seems to be to visit addons.nvda-project.org website using your preferred web browser. If NV Access server was offline, chances are that folks would have reported problems with not only Add-on Updater, but NVDA update checks as well, affecting folks who do ask NVDA to check for updates every day. Since it doesn't affect everyone, chances are that the computer (more specifically, the operating system) might be assuming that the web trusts soon to expire security certificate without realizing that it isn't - connecting to websites flagged as secure (such as NV Access website) would inform Windows that the web is safer again. Cheers, Joseph
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Dejan Ristic
Hi from me,
Just to let you know that I'm unable to access the NV access
site, nor am I able to do the add-on and/or NVDA updates.
Cheers,
Dejan On 30/09/2021 22:33, Chris via
groups.io wrote:
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Wow, so its a bit hit and miss.
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I am still getting errors. Not that I have anything to download right now. On 1/10/2021 9:22 am, Mary Otten wrote:
I just got 3 updates successfully downloaded by using the check for updates in the nvda tools menu. Add on updater, golden cursor and Windows essentials all downloaded and installed without any hitches. |
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Its semi inconsistant, sometimes it works sometimes it doesn't. If its a cert is nvda itself needing an update with the right certs or something. It can't effect a load of us and not others randomly. Its on several systems I have and 2 networks, I even ran a copy without anything and its all its effecting.
On 1/10/2021 9:33 am, Chris via
groups.io wrote:
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I can access nvda-project.org, nvaccess.org and the nvaccess.com redirect just fine at least via the web. I can download from both manually. Just did an ipconfig/flushdns and I got back in. So yeah who knows nvda updaters continue to refuse to work so if its a error on my end I should have had other things going on.
On 1/10/2021 9:46 am, Dejan Ristic
wrote:
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Gene
Your assumption, though it appears logical, isn’t correct. Firefox
doesn’t rely on Windows for certification. It has its own certifications,
or whatever the correct term is.
Chrome browsers and browsers in general rely on Windows for
certification. I don’t know if you are using Windows 10 if version matters
nor do I know if whether your updates are current matters. But without
more information about what people are using, generalizations can’t be
made.
Gene. -----Original Message-----
Gene
-----Original Message-----
I can access nvda-project.org, nvaccess.org and the nvaccess.com redirect just fine at least via the web. I can download from both manually. Just did an ipconfig/flushdns and I got back in. So yeah who knows nvda updaters continue to refuse to work so if its a error on my end I should have had other things going on.
On 1/10/2021 9:46 am, Dejan Ristic wrote:
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Hmmm just tried in edge and still can get access. I just got the latest windows optional cu, so if I had a bad cert, well I wouldn't be able to get updates and windows automatically gets them.
On 1/10/2021 10:51 am, Gene wrote:
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Gene
I don’t know how the add-on determines if the site has proper
certification. I would think others could discuss that. It may be
that the add-on can’t determine the site is certified. The first
discussion today was about the update add-on and that was what I mainly intended
to comment on, though I did comment on browsers in my last message.
Gene -----Original Message-----
Hmmm just tried in edge and still can get access. I just got the latest windows optional cu, so if I had a bad cert, well I wouldn't be able to get updates and windows automatically gets them.
On 1/10/2021 10:51 am, Gene wrote:
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