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Mcaffee DLP endpoint security software causes NVDA to stop working correctly
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Khalid Anwar
I was wondering if anyone could help, recently my organisation has rolled out a new IT security policy and as part of this they have implemented a data loss prevention tool called mcaffee DlP end point, which takes the form of a Microsoft edge extension.
https://www.mcafee.com/enterprise/en-us/assets/data-sheets/ds-dlp-endpoint.pdf However, since it’s been installed both browsers that use chromium, chrome and edge have stopped responding with NVDA, for example pressing k to jump to each link no longer works, the cursor doesn’t move and neither does NVDA read out any information, however I can still implement the Microsoft edge keyboard shortcuts but NVDA won’t read anything out.
i’m using the latest version of NVDA and latest version of edge.
Can anyone suggest what might be happening here? |
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Marten Post Uiterweer
Khalid,
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You have to search the solution in the mcaffee DlP program so you have to contact the IT department. This is a protection that prevent the keys to work and is a sort of virus/hacking protection. I know that some anti-virus programs do have a simular option that you can also disable so the screenreader will work. This problem will also occure with Jaws. Marten On Thu, 21 Jul 2022 10:23:27 -0700 "Khalid Anwar" <anwarkhalid850@...> wrote:
I was wondering if anyone could help, recently my organisation has rolled out a new IT security policy and as part of this they have implemented a data loss prevention tool called mcaffee DlP end point, which takes the form of a Microsoft edge extension. |
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Khalid Anwar
Hi there, thank you for your help so far.
I was wondering if you knew what the setting is called and what it does, what will the IT department need to do to get it working. Unfortunately I don’t know much about how screen readers work and neither does the it department. |
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Brian's Mail list account
Yes I've seen this affect Firefox if some add one claims safe browsing. What they really mean is OK we will treat all users as idiots and monitor everything and block what we don't like completely missing the point that some people are blind. Took me a while to figure out what was going on, but then I'm admin on my machines. Unfortunately if you have an it department then it is they who need to fix it, since not doing so is probably not legal in law.
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Brian -- bglists@... Sent via blueyonder.(Virgin media) Please address personal E-mail to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Marten Post Uiterweer" <martenpu@...> To: <nvda@nvda.groups.io> Sent: Thursday, July 21, 2022 9:32 PM Subject: Re: [nvda] Mcaffee DLP endpoint security software causes NVDA to stop working correctly Khalid, You have to search the solution in the mcaffee DlP program so you have to contact the IT department. This is a protection that prevent the keys to work and is a sort of virus/hacking protection. I know that some anti-virus programs do have a simular option that you can also disable so the screenreader will work. This problem will also occure with Jaws. Marten On Thu, 21 Jul 2022 10:23:27 -0700 "Khalid Anwar" <anwarkhalid850@...> wrote: I was wondering if anyone could help, recently my organisation has rolled out a new IT security policy and as part of this they have implemented a data loss prevention tool called mcaffee DlP end point, which takes the form of a Microsoft edge extension. |
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Khalid Anwar
Hi there,
I was wondering if you might know what setting it would be that stops the keyboard command from being recognised by the screen reader and stops the screen reader from reading out the screen,
Unfortunately, my IT department doesn’t know much about screen readers and I don’t know much about them either. from what I know about data loss prevention tools, they modify which kinds of information I sent to the webpage and what kind of files the websites can read and accept |
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Thomas N. Chan
There's only a few things I can think of. the keyboard protection or banking protection which other security call them. that will protect keylogger from logging keyboard input. that will usually affect screen readers as we talk directly to certain windows components which by chance, hackers also use. The other thing the IT guys can check is to check on the log. whatever the security software does, block, remove or do whatever changes in client or workstation, there's always a log for them to review. Regards, Thomas N. Chan On Fri, Jul 22, 2022 at 4:29 PM Khalid Anwar <anwarkhalid850@...> wrote:
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