Big problems with Microsoft word 365


Cristina Ebetiuc
 

Good day eveybody!

Does someone from you have the following Problem as well?

Can’t assighn heading. When Pressing alt+1 or going into the style to Chose the headings NVDA and Word Freeze. I have to Restart NVDA and then I also have to Restart word. The same happens also when I move through tables with tab or shift plus tab. When I want to turn the UIa-automation for Word  both programs freze again and after restarting the box for the UIa-automation is still checked. I can’t send loggs unfortunately because it frezes and I have to Restart it gain. Restarting does not work from the first time I have to wait aproximately  30 seconds. NVDA also freezes when I move between the lines in word, too. But this happens for a very short time.

I am Looking foreward to receiving your feetback!

greetings

 

Gesendet von Mail für Windows 10

 


Sarah k Alawami
 

Can you get in and out of browse mode to do this? I’ve not seen this issue before. Word is slow to start, but  that’s about it for me.

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Cristina Ebetiuc
Sent: Saturday, February 20, 2021 4:25 AM
To: nvda@nvda.groups.io
Subject: [nvda] Big problems with Microsoft word 365

 

Good day eveybody!

Does someone from you have the following Problem as well?

Can’t assighn heading. When Pressing alt+1 or going into the style to Chose the headings NVDA and Word Freeze. I have to Restart NVDA and then I also have to Restart word. The same happens also when I move through tables with tab or shift plus tab. When I want to turn the UIa-automation for Word  both programs freze again and after restarting the box for the UIa-automation is still checked. I can’t send loggs unfortunately because it frezes and I have to Restart it gain. Restarting does not work from the first time I have to wait aproximately  30 seconds. NVDA also freezes when I move between the lines in word, too. But this happens for a very short time.

I am Looking foreward to receiving your feetback!

greetings

 

Gesendet von Mail für Windows 10

 


 

Have you tried:  The Most Basic Troubleshooting Steps for Suspected NVDA Issues

Just doing the three things there, in order, can get you a lot of information about what the potential root cause might be, if not outright solve the issue.

If you have Fast Startup enabled on your system, then make certain to use the Restart option under Power Options to restart your machine, as that's the only way to get Windows 10 to reload from scratch from disk, which is what you want.
--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

Any idiot can face a crisis. It's the day-to-day living that wears you out.

      ~ Anton Chekhov

 


Cristina Ebetiuc
 



Von meinem iPhone gesendet

Am 20.02.2021 um 19:18 schrieb Brian Vogel <britechguy@...>:

Have you tried:  The Most Basic Troubleshooting Steps for Suspected NVDA Issues

Just doing the three things there, in order, can get you a lot of information about what the potential root cause might be, if not outright solve the issue.

If you have Fast Startup enabled on your system, then make certain to use the Restart option under Power Options to restart your machine, as that's the only way to get Windows 10 to reload from scratch from disk, which is what you want.
--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

Any idiot can face a crisis. It's the day-to-day living that wears you out.

      ~ Anton Chekhov

 

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_._,_._,Hi! Yes, I can. But this does not help nether.


 

Cristina,

         Your last message contained no material from you, just the quotation of my prior post.  I'm presuming you meant to say and/or ask something, so I'm letting you know.

--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

Any idiot can face a crisis. It's the day-to-day living that wears you out.

      ~ Anton Chekhov

 


Cristina Ebetiuc
 

Hi!
Thank you. I tried out the solutions and I can change etween browse and focus mode but it does not help. 

Von meinem iPhone gesendet

Am 20.02.2021 um 21:10 schrieb Brian Vogel <britechguy@...>:

Cristina,

         Your last message contained no material from you, just the quotation of my prior post.  I'm presuming you meant to say and/or ask something, so I'm letting you know.

--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

Any idiot can face a crisis. It's the day-to-day living that wears you out.

      ~ Anton Chekhov

 


Quentin Christensen
 

As Brian includes as the first step in his troubleshooting guide, have you restarted the PC?  This is particularly important if you have recently updated either NVDA or Office.

Also which exact version of NVDA and which exact build of Office are you using?  For me, running NVDA 2020.4 on Windows 10 (64-bit) Version: 2009, Build: 19042 and using Office 365 (64-bit) Version: 16.0.13628.20346, I can add headings and change font style in Word and it works fine for me.  (which is not to say there may not be an error, just, if there is, it must not be happening for everyone in every situation).

A couple of other things to note:
- The shortcut for setting heading level 1 in Word is control+alt+1.  Alt+1 runs the first item on the Quick Access Toolbar (which I believe is toggling autosave on and off).

- NVDA does not report style changes by default.  Press NVDA+control+d to open NVDA's document formatting settings, tab to "Style" and press spacebar to check this checkbox.  Press ENTER to close the settings, and NVDA+control+c to save the settings.

Also, if you have been modifying the settings, have you set NVDA to use UI Automation in Microsoft Word controls?  it's an advanced setting, but if you have, that may make a difference (even if you have, it shouldn't crash NVDA).

Regards

Quentin.

On Sun, Feb 21, 2021 at 8:13 AM Cristina Ebetiuc <ebetiucristina@...> wrote:
Hi!
Thank you. I tried out the solutions and I can change etween browse and focus mode but it does not help. 

Von meinem iPhone gesendet

Am 20.02.2021 um 21:10 schrieb Brian Vogel <britechguy@...>:

Cristina,

         Your last message contained no material from you, just the quotation of my prior post.  I'm presuming you meant to say and/or ask something, so I'm letting you know.

--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

Any idiot can face a crisis. It's the day-to-day living that wears you out.

      ~ Anton Chekhov

 



--
Quentin Christensen
Training and Support Manager