Cannot log into web site with Firefox


Cearbhall O'Meadhra
 

Hi,

 

I am using NVDA Version: 2022.1, with

Windows 10 Version 21H1 (OS Build 19043.1706)

Firefox 100.0.2

 

To log into a an online workspace but cannot sign in with my email or password. The fields appear blank and do not seem to take the text that I type in or paste in.

Could this be caused by the in-private security shield that Firefox enables by default? If not, any ideas?   

 

I can enter this data into the same web site in Edge. However, I would prefer to keep to Firefox if I can.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 




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Cearbhall,

My first recommendation when any browser peculiarity appears is to clear, and I mean completely clear, browser cache (not cookies or browsing history, but cache) by the method of your choosing.  That often gets rid of these odd misbehaviors.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed


Cearbhall O'Meadhra
 

Thanks, Brian,

 

How might I do that?

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 24, 2022 6:30 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

Cearbhall,

My first recommendation when any browser peculiarity appears is to clear, and I mean completely clear, browser cache (not cookies or browsing history, but cache) by the method of your choosing.  That often gets rid of these odd misbehaviors.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed




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Cearbhall,

See Mozilla Help Article:  How to Clear the Firefox Cache
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed


Cearbhall O'Meadhra
 

Sorry, Brian,

 

I can open settings but the "Privacy & Security panel". Does not show up anywhere in settings as spoken by NVDA.

 

Anyway this editing problem is not temporary or recent but has always been the case. So, perhaps clearing the cache will have nothing to do with NVDA not reading the edit window.

 

I would happily clear the cache if I could find it. If you know how to get there by keystrokes, I would be happy to complete that step.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 24, 2022 8:38 2. Select the Privacy & Security panel. PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

Cearbhall,

See Mozilla Help Article:  How to Clear the Firefox Cache
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed




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Chris Smart
 

CTRL+SHIFT+Del

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Cearbhall O'Meadhra
Sent: May 24, 2022 4:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

Sorry, Brian,

 

I can open settings but the "Privacy & Security panel". Does not show up anywhere in settings as spoken by NVDA.

 

Anyway this editing problem is not temporary or recent but has always been the case. So, perhaps clearing the cache will have nothing to do with NVDA not reading the edit window.

 

I would happily clear the cache if I could find it. If you know how to get there by keystrokes, I would be happy to complete that step.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 24, 2022 8:38 2. Select the Privacy & Security panel. PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

Cearbhall,

See Mozilla Help Article:  How to Clear the Firefox Cache
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed

 


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Cearbhall O'Meadhra
 

Sorry Chris,

 

That keystroke did nothing at all. It does not even show up as a valid command.

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Chris Smart
Sent: Tuesday, May 24, 2022 9:21 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

CTRL+SHIFT+Del

 

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Cearbhall O'Meadhra
Sent: May 24, 2022 4:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

Sorry, Brian,

 

I can open settings but the "Privacy & Security panel". Does not show up anywhere in settings as spoken by NVDA.

 

Anyway this editing problem is not temporary or recent but has always been the case. So, perhaps clearing the cache will have nothing to do with NVDA not reading the edit window.

 

I would happily clear the cache if I could find it. If you know how to get there by keystrokes, I would be happy to complete that step.

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 24, 2022 8:38 2. Select the Privacy & Security panel. PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

Cearbhall,

See Mozilla Help Article:  How to Clear the Firefox Cache
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed

 


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Cearbhall O'Meadhra
 

Brain,

 

I have my Firefox set to not save the History. I wonder fi that has hidden the cache management tool?

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 24, 2022 8:38 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

Cearbhall,

See Mozilla Help Article:  How to Clear the Firefox Cache
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed




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Cearbhall O'Meadhra
 

Brian,

 

I have just created an NVDA  log file  for the action of opening the dri.ie web page and attempting to enter my email address. No other actions were included. Would you find it useful to look it over and see if you can spot what is blocking the edit?

I won't post it if it is not useful.

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 24, 2022 8:38 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

Cearbhall,

See Mozilla Help Article:  How to Clear the Firefox Cache
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed




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Cearbhall,

Would you mind sending the URL (either via private message or on group) for the page where you're having the problem.  Whether or not one has valid login credentials should not matter based on what you've been saying, as it seems you can't get to the edit boxes (or some of them).

This is another of those issues that really is not going to be solved "in the abstract."  Examination of actual behavior on the page is the key to zeroing in on what's happening and not happening.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed


 

By the way, the Firefox Settings has five true settings panes - General, Home, Search, Privacy & Security, Sync - plus the allied More from Mozilla Pane.

I get to the "Pane List" by hitting SHIFT + TAB 3 times immediately after opening Settings, at which point you will be on the General Pane entry and can down arrow until you hit Privacy & Security Pane.  For any pane, hitting TAB 4 times from the Pane List gets you to the first setting in that pane.

There may be an easier way, but my "quick and dirty" testing didn't uncover it.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed


Cearbhall O'Meadhra
 

Brian,

 

This is something I did not know before! I'll explore the security settings and see what change that might make.

 

 

All the best,

 

Cearbhall

 

m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 24, 2022 10:33 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox

 

By the way, the Firefox Settings has five true settings panes - General, Home, Search, Privacy & Security, Sync - plus the allied More from Mozilla Pane.

I get to the "Pane List" by hitting SHIFT + TAB 3 times immediately after opening Settings, at which point you will be on the General Pane entry and can down arrow until you hit Privacy & Security Pane.  For any pane, hitting TAB 4 times from the Pane List gets you to the first setting in that pane.

There may be an easier way, but my "quick and dirty" testing didn't uncover it.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed




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Jackie
 

Weirdly, you can see the edit boxes, but characters don't appear when
entered. This looks for all the world like 1 of those cintilla (sp?)
edit boxes where screen readers don't see the cursor. Having thus
said, Narrator can, but doesn't do a particularly good job w/the rest
of the site.

I thought Ireland had accessibility laws in place.

On 5/24/22, Cearbhall O'Meadhra <cearbhall.omeadhra@...> wrote:
Brian,



This is something I did not know before! I'll explore the security settings
and see what change that might make.





All the best,



Cearbhall



m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@...





From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 24, 2022 10:33 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Cannot log into web site with Firefox



By the way, the Firefox Settings has five true settings panes - General,
Home, Search, Privacy & Security, Sync - plus the allied More from Mozilla
Pane.

I get to the "Pane List" by hitting SHIFT + TAB 3 times immediately after
opening Settings, at which point you will be on the General Pane entry and
can down arrow until you hit Privacy & Security Pane. For any pane, hitting
TAB 4 times from the Pane List gets you to the first setting in that pane.

There may be an easier way, but my "quick and dirty" testing didn't uncover
it.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044

You can't crush ideas by suppressing them. You can only crush them by
ignoring them.
~ Ursula LeGuin, The Dispossessed





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