Having trouble with outlook while using NVDA.


Naveen Kumar M
 

Dear Quentin,

 

Recently I have installed MS office 2019. If I open any mails which has meeting request in outlook app, outlook is automatically getting restart. This issue I having only while NVDA or Narrator running in my system. If I open meeting request mails in outlook app while JAWS is running, I am able to open without any issues. This issue 3 members are facing in my organization. Please let me know what I can do for this issue. Even if I open the meeting requests mail without screen reader, I am not facing any issue. My colleagues tried re installing the office 2019 as well as 2016. But, still the issue hasn’t resolved. Our IT team also tried their level best. But, they couldn’t.

 

Looking forward to your response,

 

Regards,

Naveen M

 

Enable India Logo Address:  Google Maps
Website: www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

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Crayton Benner <craybay3198@...>
 

Have you tried reinstalling nvda at all? 




On Monday, June 21, 2021, 09:15, Naveen Kumar M <naveen.m@...> wrote:

Dear Quentin,

 

Recently I have installed MS office 2019. If I open any mails which has meeting request in outlook app, outlook is automatically getting restart. This issue I having only while NVDA or Narrator running in my system. If I open meeting request mails in outlook app while JAWS is running, I am able to open without any issues. This issue 3 members are facing in my organization. Please let me know what I can do for this issue. Even if I open the meeting requests mail without screen reader, I am not facing any issue. My colleagues tried re installing the office 2019 as well as 2016. But, still the issue hasn’t resolved. Our IT team also tried their level best. But, they couldn’t.

 

Looking forward to your response,

 

Regards,

Naveen M

 

Enable India Logo Address:  Google Maps
Website: www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

Any donations made to Enable India are tax exempt under 80G of the IT Act | If you are a PAN card holder who likes to donate, Please Click Here. | We are Permitted under FCRA for receiving foreign donations

Accredited By Credibility Alliance Under Desirable Norms | Enable India has been granted special consultative status by United Nations Economic and Social Department.

We are Great Place to work certified


Naveen Kumar M
 

Sorry Quentin, I missed this mail. I checked re installing the NVDA as well as reinstalling the MS office. For your information, I am using licensed version and Microsoft members also tried their level best. But, the issue hasn’t resolved.

 

Regards,

Naveen

 

certification page

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Crayton Benner via groups.io
Sent: Monday, June 21, 2021 7:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Having trouble with outlook while using NVDA.

 

Have you tried reinstalling nvda at all? 



On Monday, June 21, 2021, 09:15, Naveen Kumar M <naveen.m@...> wrote:

Dear Quentin,

 

Recently I have installed MS office 2019. If I open any mails which has meeting request in outlook app, outlook is automatically getting restart. This issue I having only while NVDA or Narrator running in my system. If I open meeting request mails in outlook app while JAWS is running, I am able to open without any issues. This issue 3 members are facing in my organization. Please let me know what I can do for this issue. Even if I open the meeting requests mail without screen reader, I am not facing any issue. My colleagues tried re installing the office 2019 as well as 2016. But, still the issue hasn’t resolved. Our IT team also tried their level best. But, they couldn’t.

 

Looking forward to your response,

 

Regards,

Naveen M

 

Address:  
Website: www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

Any donations made to Enable India are tax exempt under 80G of the IT Act | If you are a PAN card holder who likes to donate, Please Click Here. | We are Permitted under FCRA for receiving foreign donations

Accredited By Credibility Alliance Under Desirable Norms | Enable India has been granted special consultative status by United Nations Economic and Social Department.

Enable India Logo Address:  Google Maps
Website: www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

Any donations made to Enable India are tax exempt under 80G of the IT Act | If you are a PAN card holder who likes to donate, Please Click Here. | We are Permitted under FCRA for receiving foreign donations

Accredited By Credibility Alliance Under Desirable Norms | Enable India has been granted special consultative status by United Nations Economic and Social Department.

We are Great Place to work certified


Quentin Christensen
 

Hi Naveen,

I checked with Microsoft, and confirmed that this is a known issue.  It has been fixed in Office 365, but not yet in Office 2019.

Kind regards

Quentin.

On Thu, Jun 24, 2021 at 7:59 PM Naveen Kumar M <naveen.m@...> wrote:

Sorry Quentin, I missed this mail. I checked re installing the NVDA as well as reinstalling the MS office. For your information, I am using licensed version and Microsoft members also tried their level best. But, the issue hasn’t resolved.

 

Regards,

Naveen

 

NVDA Certified Expert 2019

certification page

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Crayton Benner via groups.io
Sent: Monday, June 21, 2021 7:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Having trouble with outlook while using NVDA.

 

Have you tried reinstalling nvda at all? 



On Monday, June 21, 2021, 09:15, Naveen Kumar M <naveen.m@...> wrote:

Dear Quentin,

 

Recently I have installed MS office 2019. If I open any mails which has meeting request in outlook app, outlook is automatically getting restart. This issue I having only while NVDA or Narrator running in my system. If I open meeting request mails in outlook app while JAWS is running, I am able to open without any issues. This issue 3 members are facing in my organization. Please let me know what I can do for this issue. Even if I open the meeting requests mail without screen reader, I am not facing any issue. My colleagues tried re installing the office 2019 as well as 2016. But, still the issue hasn’t resolved. Our IT team also tried their level best. But, they couldn’t.

 

Looking forward to your response,

 

Regards,

Naveen M

 

Image removed by sender. Enable India Logo

Address:  Image removed by sender. Google Maps
Website: www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

Any donations made to Enable India are tax exempt under 80G of the IT Act | If you are a PAN card holder who likes to donate, Please Click Here. | We are Permitted under FCRA for receiving foreign donations

Accredited By Credibility Alliance Under Desirable Norms | Enable India has been granted special consultative status by United Nations Economic and Social Department.

Image removed by sender. We are Great Place to work certified

Enable India Logo Address:  Google Maps
Website: www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

Any donations made to Enable India are tax exempt under 80G of the IT Act | If you are a PAN card holder who likes to donate, Please Click Here. | We are Permitted under FCRA for receiving foreign donations

Accredited By Credibility Alliance Under Desirable Norms | Enable India has been granted special consultative status by United Nations Economic and Social Department.

We are Great Place to work certified



--
Quentin Christensen
Training and Support Manager


Naveen Kumar M
 

Thank you for the update.

 

Regards,

Naveen

 

certification page

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Quentin Christensen via groups.io
Sent: Thursday, June 24, 2021 4:14 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Having trouble with outlook while using NVDA.

 

Hi Naveen,

 

I checked with Microsoft, and confirmed that this is a known issue.  It has been fixed in Office 365, but not yet in Office 2019.

 

Kind regards

 

Quentin.

 

On Thu, Jun 24, 2021 at 7:59 PM Naveen Kumar M <naveen.m@...> wrote:

Sorry Quentin, I missed this mail. I checked re installing the NVDA as well as reinstalling the MS office. For your information, I am using licensed version and Microsoft members also tried their level best. But, the issue hasn’t resolved.

 

Regards,

Naveen

 

 

certification page

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Crayton Benner via groups.io
Sent: Monday, June 21, 2021 7:20 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Having trouble with outlook while using NVDA.

 

Have you tried reinstalling nvda at all? 

On Monday, June 21, 2021, 09:15, Naveen Kumar M <naveen.m@...> wrote:

Dear Quentin,

 

Recently I have installed MS office 2019. If I open any mails which has meeting request in outlook app, outlook is automatically getting restart. This issue I having only while NVDA or Narrator running in my system. If I open meeting request mails in outlook app while JAWS is running, I am able to open without any issues. This issue 3 members are facing in my organization. Please let me know what I can do for this issue. Even if I open the meeting requests mail without screen reader, I am not facing any issue. My colleagues tried re installing the office 2019 as well as 2016. But, still the issue hasn’t resolved. Our IT team also tried their level best. But, they couldn’t.

 

Looking forward to your response,

 

Regards,

Naveen M

 

Address:  
Website:
www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

Any donations made to Enable India are tax exempt under 80G of the IT Act | If you are a PAN card holder who likes to donate, Please Click Here. | We are Permitted under FCRA for receiving foreign donations

Accredited By Credibility Alliance Under Desirable Norms | Enable India has been granted special consultative status by United Nations Economic and Social Department.

Address:  
Website:
www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

Any donations made to Enable India are tax exempt under 80G of the IT Act | If you are a PAN card holder who likes to donate, Please Click Here. | We are Permitted under FCRA for receiving foreign donations

Accredited By Credibility Alliance Under Desirable Norms | Enable India has been granted special consultative status by United Nations Economic and Social Department.


--

Enable India Logo Address:  Google Maps
Website: www.enableindia.org
Phone: 080 6732 3636; Mobile: +9198453 13919

Any donations made to Enable India are tax exempt under 80G of the IT Act | If you are a PAN card holder who likes to donate, Please Click Here. | We are Permitted under FCRA for receiving foreign donations

Accredited By Credibility Alliance Under Desirable Norms | Enable India has been granted special consultative status by United Nations Economic and Social Department.

We are Great Place to work certified