Topics

Installation issues


Jim L
 

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


Socheat Muth
 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


Jim L
 

Yes, have all the service packs, I’ve always been able to update so I really don’t know why I can’t now.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Socheat Muth
Sent: Tuesday, 6 October 2020 10:54 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


 

Hi,

The key question is, which version of NVDA was Jim using prior to trying to update to 2020.2? The answer to that will explain some things, but not others, including user settings, add-ons, and what not.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Socheat Muth
Sent: Monday, October 5, 2020 7:54 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


Jim L
 

I don’t know but am stuck on 2019.2 and cannot update from this version in either update or full installation.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:02 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

The key question is, which version of NVDA was Jim using prior to trying to update to 2020.2? The answer to that will explain some things, but not others, including user settings, add-ons, and what not.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Socheat Muth
Sent: Monday, October 5, 2020 7:54 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


 

Hi,

Assuming that you have latest Windows 7 updates (dated January 14, 2020) installed, I think it might be something to do with your NVDA settings or add-ons. Do you have add-ons installed, and when you do try to install 2020.2, do you hear the startup music and NVDA afterwards?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:18 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I don’t know but am stuck on 2019.2 and cannot update from this version in either update or full installation.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:02 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

The key question is, which version of NVDA was Jim using prior to trying to update to 2020.2? The answer to that will explain some things, but not others, including user settings, add-ons, and what not.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Socheat Muth
Sent: Monday, October 5, 2020 7:54 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


Jim L
 

I have no add ons, latest updates from January and I hear the music then closing NVDA and installation stops always here.

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:26 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Assuming that you have latest Windows 7 updates (dated January 14, 2020) installed, I think it might be something to do with your NVDA settings or add-ons. Do you have add-ons installed, and when you do try to install 2020.2, do you hear the startup music and NVDA afterwards?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:18 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I don’t know but am stuck on 2019.2 and cannot update from this version in either update or full installation.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:02 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

The key question is, which version of NVDA was Jim using prior to trying to update to 2020.2? The answer to that will explain some things, but not others, including user settings, add-ons, and what not.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Socheat Muth
Sent: Monday, October 5, 2020 7:54 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


 

Hi,

I see. Short of asking you to upgrade to Windows 10, can you try installing NVDA 2019.3 if you can find it?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:57 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I have no add ons, latest updates from January and I hear the music then closing NVDA and installation stops always here.

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:26 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Assuming that you have latest Windows 7 updates (dated January 14, 2020) installed, I think it might be something to do with your NVDA settings or add-ons. Do you have add-ons installed, and when you do try to install 2020.2, do you hear the startup music and NVDA afterwards?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:18 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I don’t know but am stuck on 2019.2 and cannot update from this version in either update or full installation.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:02 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

The key question is, which version of NVDA was Jim using prior to trying to update to 2020.2? The answer to that will explain some things, but not others, including user settings, add-ons, and what not.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Socheat Muth
Sent: Monday, October 5, 2020 7:54 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


Jim L
 

I just tried that sadly no luck:(

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 12:12 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

I see. Short of asking you to upgrade to Windows 10, can you try installing NVDA 2019.3 if you can find it?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:57 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I have no add ons, latest updates from January and I hear the music then closing NVDA and installation stops always here.

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:26 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Assuming that you have latest Windows 7 updates (dated January 14, 2020) installed, I think it might be something to do with your NVDA settings or add-ons. Do you have add-ons installed, and when you do try to install 2020.2, do you hear the startup music and NVDA afterwards?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:18 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I don’t know but am stuck on 2019.2 and cannot update from this version in either update or full installation.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:02 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

The key question is, which version of NVDA was Jim using prior to trying to update to 2020.2? The answer to that will explain some things, but not others, including user settings, add-ons, and what not.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Socheat Muth
Sent: Monday, October 5, 2020 7:54 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


 

Hi,

Okay, can you try the following:

  1. Run Narrator (press Windows+U to open Ease of Access, then select Narrator).
  2. Run NVDA 2020.2 installer.
  3. After the music is heard, see if Narrator announces things related to NVDA.

If yes, it might be something with your NVDA settings. If not, the installer may have become stuck somewhere.

Cheers,

Joseph

 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 9:25 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I just tried that sadly no luck:(

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 12:12 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

I see. Short of asking you to upgrade to Windows 10, can you try installing NVDA 2019.3 if you can find it?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:57 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I have no add ons, latest updates from January and I hear the music then closing NVDA and installation stops always here.

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:26 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Assuming that you have latest Windows 7 updates (dated January 14, 2020) installed, I think it might be something to do with your NVDA settings or add-ons. Do you have add-ons installed, and when you do try to install 2020.2, do you hear the startup music and NVDA afterwards?

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim L
Sent: Monday, October 5, 2020 8:18 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

I don’t know but am stuck on 2019.2 and cannot update from this version in either update or full installation.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Joseph Lee
Sent: Tuesday, 6 October 2020 11:02 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

The key question is, which version of NVDA was Jim using prior to trying to update to 2020.2? The answer to that will explain some things, but not others, including user settings, add-ons, and what not.

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Socheat Muth
Sent: Monday, October 5, 2020 7:54 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 


Arlene
 

Hi, I’m not sure if the latest version of NVDA will work on windows seven.  I don’t see why it wouldn’t.  It probably will if you have the proper updates that windows seven has.  The last time I used it. I was using NVDA version 19 01  but my 7 box bit the dust and I had to upgrade to win ten. 

 

Sent from Mail for Windows 10

 

From: Socheat Muth
Sent: October 5, 2020 7:57 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 

 


Annette Moore
 

You are saying yes to that user account control thing that comes up when you update or install a program, right? You have to answer yes pretty quickly or the installation won't go through I don't think.

Annette

On 10/6/2020 12:34 AM, Arlene wrote:

Hi, I’m not sure if the latest version of NVDA will work on windows seven.  I don’t see why it wouldn’t.  It probably will if you have the proper updates that windows seven has.  The last time I used it. I was using NVDA version 19 01  but my 7 box bit the dust and I had to upgrade to win ten. 

 

Sent from Mail for Windows 10

 

From: Socheat Muth
Sent: October 5, 2020 7:57 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim

 

 

 

 


Pele West
 

Hi

I am using Windows 7 and the latest Beta version of NVDA works very well.

Pele West


Gene
 

It will work. If it wouldn't, there would have been an announcement on the list that Windows 7 is no longer supported and that it wouldn't work or might not work.

Gene

-----Original Message-----
From: Arlene
Sent: Tuesday, October 06, 2020 12:34 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues



Hi, I’m not sure if the latest version of NVDA will work on windows seven. I don’t see why it wouldn’t. It probably will if you have the proper updates that windows seven has. The last time I used it. I was using NVDA version 19 01 but my 7 box bit the dust and I had to upgrade to win ten.



Sent from Mail for Windows 10





From: Socheat Muth
Sent: October 5, 2020 7:57 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues





Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.



On 10/6/2020 9:26 AM, Jim L wrote:



Hiya folks,



Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2



I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.



I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.



Is anyone else having this issue? Am running a windows 7, 64bit PC.



Regards,



Jim


Quentin Christensen
 

Indeed, as Gene said, all versions of NVDA, including the latest NVDA 2020.3 RC1 should work fine on Windows 7.  The only caveat, is that since NVDA 2017.4, you need to have Windows 7 Service Pack 1.  There is no reason not to use SP1, however if installing Windows 7 from scratch using old installation media, it may not come with SP1 out of the box.

Meanwhile, Jim, did you manage to get NVDA installed?

Kind regards

Quentin.

On Tue, Oct 6, 2020 at 9:12 PM Gene <gsasner@...> wrote:
It will work.  If it wouldn't, there would have been an announcement on the
list that Windows 7 is no longer supported and that it wouldn't work or
might not work.

Gene
-----Original Message-----
From: Arlene
Sent: Tuesday, October 06, 2020 12:34 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues



Hi, I’m not sure if the latest version of NVDA will work on windows seven.
I don’t see why it wouldn’t.  It probably will if you have the proper
updates that windows seven has.  The last time I used it. I was using NVDA
version 19 01  but my 7 box bit the dust and I had to upgrade to win ten.



Sent from Mail for Windows 10





From: Socheat Muth
Sent: October 5, 2020 7:57 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues





Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm
not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.



On 10/6/2020 9:26 AM, Jim L wrote:



Hiya folks,



Have had an afternoon I’d rather forget trying to update NVDA to its latest
version 2020.2



I tried updating within the program and also download the full installation
file and both fail each time it tries to go to installing it.



I’ve also uninstalled it and tried it that way still no luck then I could
not install an earlier version to I got hold of version 2016.3 then it
installed and I could only go up to 2019 and then same issues happened
again.



Is anyone else having this issue? Am running a windows 7, 64bit PC.



Regards,



Jim






















--
Quentin Christensen
Training and Support Manager


Dave Grossoehme
 

Good Day:  Did you uninstall the files for nvda in the appdata window?

Dave


On 10/5/2020 7:57 PM, Jim L wrote:

Yes, have all the service packs, I’ve always been able to update so I really don’t know why I can’t now.

 

Cheers,

 

Jim

 

 

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Socheat Muth
Sent: Tuesday, 6 October 2020 10:54 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Installation issues

 

Hi,

Make sure you have Windows 7 service pack 1 installed on your system. I'm not sure how NVDA works on Windows 7 now, as I'm using Windows 10 myself.

On 10/6/2020 9:26 AM, Jim L wrote:

Hiya folks,

 

Have had an afternoon I’d rather forget trying to update NVDA to its latest version 2020.2

 

I tried updating within the program and also download the full installation file and both fail each time it tries to go to installing it.

 

I’ve also uninstalled it and tried it that way still no luck then I could not install an earlier version to I got hold of version 2016.3 then it installed and I could only go up to 2019 and then same issues happened again.

 

Is anyone else having this issue? Am running a windows 7, 64bit PC.

 

Regards,

 

Jim