Issue With Lane Bryant Website and 'Press and hold" sign in button


Ron Canazzi
 

Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.

--
Signature:
For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice;
For a nation to claim it has always been great, needs no improvement and to cling to its past achievements is no virtue!


Gene
 

What browser are you using and have you tried more than one screen=-reader:

I haven't looked on my Windows 10  machine and I may see something different when I do, but the button is just a button as far as what NVDA says using Firefox and Windows 7. 

I haven't registered nor tried to sign in.  But I looked at how the button is read, both the sign in button and the create an account submit button.

Gene

On 5/14/2022 11:11 PM, Ron Canazzi wrote:
Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.



Gene
 

I just checked on my Windows 10 machine using Firefox and NVDA.

I didn't work with the sign up form, but I did enter information in the sign in form, a fictitious e-mail address and password.  The button was read as a typical button.  When I pressed the space bar on it. I received a message that I couldn't be logged in with the information I provided.  The button worked properly.

Gene

On 5/15/2022 1:40 AM, Gene wrote:
What browser are you using and have you tried more than one screen=-reader:

I haven't looked on my Windows 10  machine and I may see something different when I do, but the button is just a button as far as what NVDA says using Firefox and Windows 7. 

I haven't registered nor tried to sign in.  But I looked at how the button is read, both the sign in button and the create an account submit button.

Gene

On 5/14/2022 11:11 PM, Ron Canazzi wrote:
Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.




William
 

I remember seeing similar button on Bloomberg which ask user to press and hold a button to verify that you are a human.


Gene 於 15/5/2022 14:40 寫道:

What browser are you using and have you tried more than one screen=-reader:

I haven't looked on my Windows 10  machine and I may see something different when I do, but the button is just a button as far as what NVDA says using Firefox and Windows 7. 

I haven't registered nor tried to sign in.  But I looked at how the button is read, both the sign in button and the create an account submit button.

Gene

On 5/14/2022 11:11 PM, Ron Canazzi wrote:
Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.



Ron Canazzi
 

Hi Group,

This is the message I get. Now for some reason, I can't remember what the keystroke in NVDA is for lock left mouse button.
I have cookies and JAVA script enabled.

Please verify you are a human
PRESS & HOLD
HUMAN CHALLENGE REQUIRES VERIFICATION. PLEASE PRESS AND HOLD THE BUTTON UNTIL VERIFIED
Access to this page has been denied because we believe you are using automation tools to browse the website.
This may happen as a result of the following:
• Javascript is disabled or blocked by an extension (ad blockers for example)
• Your browser does not support cookies
Please make sure that Javascript and cookies are enabled on your browser and that you are not blocking them from loading.
Reference ID: a6e35ef0-d44a-11ec-bb41-3f7d08a84d5d
Powered by PerimeterX , Inc.


On 5/15/2022 2:48 AM, Gene wrote:
I just checked on my Windows 10 machine using Firefox and NVDA.

I didn't work with the sign up form, but I did enter information in the sign in form, a fictitious e-mail address and password.  The button was read as a typical button.  When I pressed the space bar on it. I received a message that I couldn't be logged in with the information I provided.  The button worked properly.

Gene

On 5/15/2022 1:40 AM, Gene wrote:
What browser are you using and have you tried more than one screen=-reader:

I haven't looked on my Windows 10  machine and I may see something different when I do, but the button is just a button as far as what NVDA says using Firefox and Windows 7. 

I haven't registered nor tried to sign in.  But I looked at how the button is read, both the sign in button and the create an account submit button.

Gene

On 5/14/2022 11:11 PM, Ron Canazzi wrote:
Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.




-- 
Signature:
For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice;
For a nation to claim it has always been great, needs no improvement  and to cling to its past achievements is no virtue!


Gene
 

I would suggest trying another browser.  I didn't get that message because my browser is working as expected with the site.  There is something about your browser, the message lists some possible causes, that is causing that verification message to come up.

The lock mouse button command is shift numpad slash. 
The same command toggles to unlock.  I doubt that command does the same thing as is wanted but you can try and see.

Gene

This is the message I get. Now for some reason, I can't remember what the keystroke in NVDA is for lock left mouse button.
I have cookies and JAVA script enabled.

Please verify you are a human
PRESS & HOLD
HUMAN CHALLENGE REQUIRES VERIFICATION. PLEASE PRESS AND HOLD THE BUTTON UNTIL VERIFIED
Access to this page has been denied because we believe you are using automation tools to browse the website.
This may happen as a result of the following:
• Javascript is disabled or blocked by an extension (ad blockers for example)
• Your browser does not support cookies
Please make sure that Javascript and cookies are enabled on your browser and that you are not blocking them from loading.
Reference ID: a6e35ef0-d44a-11ec-bb41-3f7d08a84d5d
Powered by PerimeterX , Inc.


On 5/15/2022 2:48 AM, Gene wrote:
I just checked on my Windows 10 machine using Firefox and NVDA.

I didn't work with the sign up form, but I did enter information in the sign in form, a fictitious e-mail address and password.  The button was read as a typical button.  When I pressed the space bar on it. I received a message that I couldn't be logged in with the information I provided.  The button worked properly.

Gene

On 5/15/2022 1:40 AM, Gene wrote:
What browser are you using and have you tried more than one screen=-reader:

I haven't looked on my Windows 10  machine and I may see something different when I do, but the button is just a button as far as what NVDA says using Firefox and Windows 7. 

I haven't registered nor tried to sign in.  But I looked at how the button is read, both the sign in button and the create an account submit button.

Gene

On 5/14/2022 11:11 PM, Ron Canazzi wrote:
Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.




-- 
Signature:
For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice;
For a nation to claim it has always been great, needs no improvement  and to cling to its past achievements is no virtue!


Tim M
 

Try the pass through key

On 5/15/2022 12:11 AM, Ron Canazzi wrote:
Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.


Ron Canazzi
 

Hi Gene,

Well after much groaning, grumbling and gnashing of teeth, I called customer service and they told me there was a problem with the website.  So I guess sometimes you can't really be sure what is happening until you get a live person.


On 5/15/2022 10:08 AM, Gene wrote:
I would suggest trying another browser.  I didn't get that message because my browser is working as expected with the site.  There is something about your browser, the message lists some possible causes, that is causing that verification message to come up.

The lock mouse button command is shift numpad slash. 
The same command toggles to unlock.  I doubt that command does the same thing as is wanted but you can try and see.

Gene

This is the message I get. Now for some reason, I can't remember what the keystroke in NVDA is for lock left mouse button.
I have cookies and JAVA script enabled.

Please verify you are a human
PRESS & HOLD
HUMAN CHALLENGE REQUIRES VERIFICATION. PLEASE PRESS AND HOLD THE BUTTON UNTIL VERIFIED
Access to this page has been denied because we believe you are using automation tools to browse the website.
This may happen as a result of the following:
• Javascript is disabled or blocked by an extension (ad blockers for example)
• Your browser does not support cookies
Please make sure that Javascript and cookies are enabled on your browser and that you are not blocking them from loading.
Reference ID: a6e35ef0-d44a-11ec-bb41-3f7d08a84d5d
Powered by PerimeterX , Inc.


On 5/15/2022 2:48 AM, Gene wrote:
I just checked on my Windows 10 machine using Firefox and NVDA.

I didn't work with the sign up form, but I did enter information in the sign in form, a fictitious e-mail address and password.  The button was read as a typical button.  When I pressed the space bar on it. I received a message that I couldn't be logged in with the information I provided.  The button worked properly.

Gene

On 5/15/2022 1:40 AM, Gene wrote:
What browser are you using and have you tried more than one screen=-reader:

I haven't looked on my Windows 10  machine and I may see something different when I do, but the button is just a button as far as what NVDA says using Firefox and Windows 7. 

I haven't registered nor tried to sign in.  But I looked at how the button is read, both the sign in button and the create an account submit button.

Gene

On 5/14/2022 11:11 PM, Ron Canazzi wrote:
Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.




-- 
Signature:
For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice;
For a nation to claim it has always been great, needs no improvement  and to cling to its past achievements is no virtue!


-- 
Signature:
For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice;
For a nation to claim it has always been great, needs no improvement  and to cling to its past achievements is no virtue!


Gene
 

I don't know if the representative was correct but if there is a problem, it appears not to manifest with all browsers.  What browsers have you tried? 

Gene

On 5/15/2022 11:47 AM, Ron Canazzi wrote:
Hi Gene,

Well after much groaning, grumbling and gnashing of teeth, I called customer service and they told me there was a problem with the website.  So I guess sometimes you can't really be sure what is happening until you get a live person.


On 5/15/2022 10:08 AM, Gene wrote:
I would suggest trying another browser.  I didn't get that message because my browser is working as expected with the site.  There is something about your browser, the message lists some possible causes, that is causing that verification message to come up.

The lock mouse button command is shift numpad slash. 
The same command toggles to unlock.  I doubt that command does the same thing as is wanted but you can try and see.

Gene

This is the message I get. Now for some reason, I can't remember what the keystroke in NVDA is for lock left mouse button.
I have cookies and JAVA script enabled.

Please verify you are a human
PRESS & HOLD
HUMAN CHALLENGE REQUIRES VERIFICATION. PLEASE PRESS AND HOLD THE BUTTON UNTIL VERIFIED
Access to this page has been denied because we believe you are using automation tools to browse the website.
This may happen as a result of the following:
• Javascript is disabled or blocked by an extension (ad blockers for example)
• Your browser does not support cookies
Please make sure that Javascript and cookies are enabled on your browser and that you are not blocking them from loading.
Reference ID: a6e35ef0-d44a-11ec-bb41-3f7d08a84d5d
Powered by PerimeterX , Inc.


On 5/15/2022 2:48 AM, Gene wrote:
I just checked on my Windows 10 machine using Firefox and NVDA.

I didn't work with the sign up form, but I did enter information in the sign in form, a fictitious e-mail address and password.  The button was read as a typical button.  When I pressed the space bar on it. I received a message that I couldn't be logged in with the information I provided.  The button worked properly.

Gene

On 5/15/2022 1:40 AM, Gene wrote:
What browser are you using and have you tried more than one screen=-reader:

I haven't looked on my Windows 10  machine and I may see something different when I do, but the button is just a button as far as what NVDA says using Firefox and Windows 7. 

I haven't registered nor tried to sign in.  But I looked at how the button is read, both the sign in button and the create an account submit button.

Gene

On 5/14/2022 11:11 PM, Ron Canazzi wrote:
Hi Group,

Normally, with these commercial websites, I am pretty efficient with finding ways around various obstacles presented to screen reader users with respect to graphics, and other items presented by such sites. However, one stumps me completely. the Lane Bryant website: https://lanebryant.com has a sign in button that identifies itself as 'press and hold.' When you try activating it with a screen reader, you get an authentication failure. I have cookies and JAVA script enabled, so I know that isn't the problem.

I have tried pressing and holding the space bar, switching to edit mode and doing the same, pressing enter, routing mouse to application position and clicking, and so on and nothing works.

Is there a technique for these web buttons that you can use with NVDA to activate such 'press and hold' items?

Thanks for any help.




-- 
Signature:
For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice;
For a nation to claim it has always been great, needs no improvement  and to cling to its past achievements is no virtue!


-- 
Signature:
For a nation to admit it has done grevous wrongs and will strive to correct them for the betterment of all is no vice;
For a nation to claim it has always been great, needs no improvement  and to cling to its past achievements is no virtue!


 

Ron,

             Thanks for that update, and you're right, there are times where something is just "out of order" for some unknown reason and if (note, if) you can get the owner of a site to say so it's quite a relief provided a fix is supposed to be forthcoming.

              But, this entire topic inspired me to finally put together a downloadable version of my not-infrequently-stated opinion that blind users would really be far better off were they to be taught NOT to fear the mouse and how to hobble it appropriately so that what they don't want it doing - moving the mouse pointer - versus what they do want it doing - left and right clicking (including a real long press) - can be done with ease.  I have long ago come to hate, hate, hate emulated mouse click commands, regardless of the screen reader, because there are just too many occasions where I simply cannot get them to work.  And I know of no method with a screen reader to emulate a true long press and hold of the real left mouse button.  But hobble your mouse or mousepad and you can use "the real thing" as indicated for clicking without making your life a living hell by moving the mouse pointer to areas unknown when you are wanting to click.

See:  Creating a Blind-Friendly Hobbled Mouse or Mousepad and Using It

 

--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

You can't crush ideas by suppressing them. You can only crush them by ignoring them.
     ~ Ursula LeGuin, The Dispossessed