Topics

locked issues with memory, dell computer, and real tech sound drivers?


 

Hi,
I've been having issues with my new dell latitude 5511 laptop since I
got it in September.
I cannot run more than 1 program at a time for longer than an hour or
so because my screen reader will just lock up and stop talking. I get
this with JAWS and NVDA. When I was still doing school, I would be
working in word, saving it, and sometimes find that it didn't even
save the work I was doing. I would get errors saying "not enough
memory to run this process" when working with chrome or Firefox.
The only thing I could do is to force shut down and reboot. My
computer gets hot, like I'm running something really intensive with
it. But, I'm not... most of the time I'm just running my MUD client or
just reading my email in Chrome/Firefox.
I saw an email here a week or so ago saying it could be the real tech
drivers. I used be my eyes to facetime/remote connect with MS
disability and there were no other choices for the sound drivers but
real tech. Someone, Luke I believe, mentioned switching to the default
windows HD sound drivers. Since I couldn't do that I updated the
drivers for real tech, they had an update Oct 27. It worked fine until
December 5 th when windows updated itself, though I have this off and
it's another story, so my problems reverted.
I ran for a week or so with no problems and all of the sudden it is
back to what it was before. I used to be able to have a couple of word
docs open, a browser, and some folders, like a normal person and I'm
back now to running one program and having to reboot all the time.
The laptop has perfect ventilation, I have two us fans blowing on it
and it's practically vertical on a laptop stand since I use an
external keyboard.
If anyone has any suggestions for me I would appreciate them because
it seems to have MS stumped and anyone I talk to stumped as well.
I have the latest version of windows 10, JAWS, and NVDA 2020.2 or 1 I
believe. I stopped updating NVDA when my synth add on stopped working
and can’t be bothered to try and find a replacement for it. It does
this to me no matter if I’m using JAWS or NVDA.


Gene
 

I wouldn't think this would happen, but I wonder if the Windows update or some sort of Del update placed the version of the driver in that is causing you problems. If others don't have what may be a better solution, check to see if the update you did previously or a new one is available.

Gene

-----Original Message-----
From: Melissa Jean
Sent: Thursday, December 10, 2020 4:17 PM
To: nvda@nvda.groups.io
Subject: [nvda] issues with memory, dell computer, and real tech sound drivers?

Hi,
I've been having issues with my new dell latitude 5511 laptop since I
got it in September.
I cannot run more than 1 program at a time for longer than an hour or
so because my screen reader will just lock up and stop talking. I get
this with JAWS and NVDA. When I was still doing school, I would be
working in word, saving it, and sometimes find that it didn't even
save the work I was doing. I would get errors saying "not enough
memory to run this process" when working with chrome or Firefox.
The only thing I could do is to force shut down and reboot. My
computer gets hot, like I'm running something really intensive with
it. But, I'm not... most of the time I'm just running my MUD client or
just reading my email in Chrome/Firefox.
I saw an email here a week or so ago saying it could be the real tech
drivers. I used be my eyes to facetime/remote connect with MS
disability and there were no other choices for the sound drivers but
real tech. Someone, Luke I believe, mentioned switching to the default
windows HD sound drivers. Since I couldn't do that I updated the
drivers for real tech, they had an update Oct 27. It worked fine until
December 5 th when windows updated itself, though I have this off and
it's another story, so my problems reverted.
I ran for a week or so with no problems and all of the sudden it is
back to what it was before. I used to be able to have a couple of word
docs open, a browser, and some folders, like a normal person and I'm
back now to running one program and having to reboot all the time.
The laptop has perfect ventilation, I have two us fans blowing on it
and it's practically vertical on a laptop stand since I use an
external keyboard.
If anyone has any suggestions for me I would appreciate them because
it seems to have MS stumped and anyone I talk to stumped as well.
I have the latest version of windows 10, JAWS, and NVDA 2020.2 or 1 I
believe. I stopped updating NVDA when my synth add on stopped working
and can’t be bothered to try and find a replacement for it. It does
this to me no matter if I’m using JAWS or NVDA.


Sam Taylor
 

If you are getting Not Enough Memory errors, have you examined how your PageFile is being managed?

https://www.techbout.com/not-enough-memory-to-complete-this-operation-windows-10-56943/

Cheers

Sam


On 11/12/2020 8:17 am, Melissa Jean wrote:
Hi,
I've been having issues with my new dell latitude 5511 laptop since I
got it in September.
I cannot run more than 1 program at a time for longer than an hour or
so because my screen reader will just lock up and stop talking. I get
this with JAWS and NVDA. When I was still doing school, I would be
working in word, saving it, and sometimes find that it didn't even
save the work I was doing. I would get errors saying "not enough
memory to run this process" when working with chrome or Firefox.
The only thing I could do is to force shut down and reboot. My
computer gets hot, like I'm running something really intensive with
it. But, I'm not... most of the time I'm just running my MUD client or
just reading my email in Chrome/Firefox.
I saw an email here a week or so ago saying it could be the real tech
drivers. I used be my eyes to facetime/remote connect with MS
disability and there were no other choices for the sound drivers but
real tech. Someone, Luke I believe, mentioned switching to the default
windows HD sound drivers. Since I couldn't do that I updated the
drivers for real tech, they had an update Oct 27. It worked fine until
December 5 th when windows updated itself, though I have this off and
it's another story, so my problems reverted.
I ran for a week or so with no problems and all of the sudden it is
back to what it was before. I used to be able to have a couple of word
docs open, a browser, and some folders, like a normal person and I'm
back now to running one program and having to reboot all the time.
The laptop has perfect ventilation, I have two us fans blowing on it
and it's practically vertical on a laptop stand since I use an
external keyboard.
If anyone has any suggestions for me I would appreciate them because
it seems to have MS stumped and anyone I talk to stumped as well.
I have the latest version of windows 10, JAWS, and NVDA 2020.2 or 1 I
believe. I stopped updating NVDA when my synth add on stopped working
and can’t be bothered to try and find a replacement for it. It does
this to me no matter if I’m using JAWS or NVDA.






 

Melissa,

           This topic is not, in any meaningful way, NVDA-related.  You report that it occurs regardless of the screen reader in use.

           There have been several recent topics on the Windows 10 for Screen Readers group in relation to Dell hardware, including:

  1. Windows Audio Device Graph Isolation (original, and very long - 39 messages)
  2. Dell Driver issue continued
  3. Brand of PC - Any ones more compatible with screen readers than others?

and another on this group, now locked, because it became clear this is not an NVDA issue:  RAM Problem with Dell computers that have Realtek HD Audio Driver, and NVDA or JAWS (20 messages).

This is an issue that, ultimately, only Dell can solve.  Realtek is used so widely across manufacturers, including the same sound cards, that if it were a Realtek problem it should be occurring much more often than it is.

This topic is now locked.  Any further discussion of this topic should occur on the Chat Subgroup or elsewhere.
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--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

If you think that you can think about a thing, inextricably attached to something else, without thinking of the thing it is attached to, then you have a legal mind.

        ~ Thomas Reed Powell