Topics

new keyboard issue

Darren Harris
 

Hi all,

 

Ok so a friend of mine bought me a new keyboard and mouse for my birthday. It’s a wireless one. It’s Logitech but I can’t remember the exact make of it.

 

I’m having a weird issue that I can’t seem to get round. When I try using nvda, left shift ctrl and down arrow to lower something in the synth circle it won’t let me do it. However if I do the nvda right shift left ctrl and down it will let me use that command.

I have narrowed this down by using the input help nvda f1. The command using the left shift doesn’t work but with the right shift it does. I have also checked the keyboard setting in input jestures and both the laptop and desktop commands work.

It’s 1 of these keyboards whereby you can customise certain keys. I’m not sure how it’s done though.

Tyler Spivey
 

It's something you just have to deal with. That keyboard can't handle that particular combination of keys pressed at the same time.

The simplest solution is to just use the right shift. Otherwise, remap the key to something else.

On 7/10/2019 4:39 PM, Darren Harris via Groups.Io wrote:
Hi all,
Ok so a friend of mine bought me a new keyboard and mouse for my birthday. It’s a wireless one. It’s Logitech but I can’t remember the exact make of it.
I’m having a weird issue that I can’t seem to get round. When I try using nvda, left shift ctrl and down arrow to lower something in the synth circle it won’t let me do it. However if I do the nvda right shift left ctrl and down it will let me use that command.
I have narrowed this down by using the input help nvda f1. The command using the left shift doesn’t work but with the right shift it does. I have also checked the keyboard setting in input jestures and both the laptop and desktop commands work.
It’s 1 of these keyboards whereby you can customise certain keys. I’m not sure how it’s done though.

 

Tyler,
It's something you just have to deal with. That keyboard can't handle that particular combination of keys pressed at the same time.
As apparently I also have this problem, I'd like to know, isn't there  any workaround for cases like ours?
Plus, why that happens? I mean, apparently we don't have a clue about which combo the keyboard will or not be capable of handling until we put it to work. Isn't it bad practice from the manufacturer's side?

Cheers,
Marcio AKA Starboy

Sent from a galaxy far, far away.

--
Are you a Thunderbird user? Then join the Thunderbird mailing list to help and be helped with all Thunderbird things - questions, features, add-ons and much more!

Darren Harris
 

Hello,

 

I have another slight issue. My applications key doesn’t seem to work either. Any ideas as to how I can fix this? I do tend to use it a lot and it’s very strange that there’s an applications key on this keyboard but the key doesn’t seem to work.

Chris Mullins
 

Hi

If you put NVDA into input help mode and press applications key does it announce “applications”?

 

Cheers

Chris

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Darren Harris via Groups.Io
Sent: 11 July 2019 18:07
To: nvda@nvda.groups.io
Subject: [nvda] further to my keyboard message

 

Hello,

 

I have another slight issue. My applications key doesn’t seem to work either. Any ideas as to how I can fix this? I do tend to use it a lot and it’s very strange that there’s an applications key on this keyboard but the key doesn’t seem to work.

Darren Harris
 

Hi,

 

No it does nothing. Doesn’t speak or anything. Even with the input help on.

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Chris Mullins
Sent: 11 July 2019 18:19
To: nvda@nvda.groups.io
Subject: Re: [nvda] new keyboard issue

 

Hi

If you put NVDA into input help mode and press applications key does it announce “applications”?

 

Cheers

Chris

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Darren Harris via Groups.Io
Sent: 11 July 2019 18:07
To: nvda@nvda.groups.io
Subject: [nvda] further to my keyboard message

 

Hello,

 

I have another slight issue. My applications key doesn’t seem to work either. Any ideas as to how I can fix this? I do tend to use it a lot and it’s very strange that there’s an applications key on this keyboard but the key doesn’t seem to work.

tim
 

Make sure that logitech keyboard has one. My K780 doesn’t have one.

On Jul 11, 2019, at 6:31 PM, Darren Harris via Groups.Io <darren_g_harris=btinternet.com@groups.io> wrote:

Hi,

No it does nothing. Doesn’t speak or anything. Even with the input help on.

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Chris Mullins
Sent: 11 July 2019 18:19
To: nvda@nvda.groups.io
Subject: Re: [nvda] new keyboard issue

Hi
If you put NVDA into input help mode and press applications key does it announce “applications”?

Cheers
Chris

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Darren Harris via Groups.Io
Sent: 11 July 2019 18:07
To: nvda@nvda.groups.io
Subject: [nvda] further to my keyboard message

Hello,

I have another slight issue. My applications key doesn’t seem to work either. Any ideas as to how I can fix this? I do tend to use it a lot and it’s very strange that there’s an applications key on this keyboard but the key doesn’t seem to work.


Tim M
z2004a1@...

Robert Doc Wright godfearer
 

I have found that that disfunction varies from keyboard to keyboard. You have the alternative of pressing shift+f10.

 

                                                                                                                                If all I have left in this world is God, I have everything!                                                                                                                                                                                                                                                                                                                                                Sent from Mail for Windows 10

 

From: tim
Sent: Thursday, July 11, 2019 7:37 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] new keyboard issue

 

Make sure that logitech keyboard has one. My K780 doesn’t have one.

 

> On Jul 11, 2019, at 6:31 PM, Darren Harris via Groups.Io <darren_g_harris@...> wrote:

>

> Hi,

> No it does nothing. Doesn’t speak or anything. Even with the input help on.

> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Chris Mullins

> Sent: 11 July 2019 18:19

> To: nvda@nvda.groups.io

> Subject: Re: [nvda] new keyboard issue

> Hi

> If you put NVDA into input help mode and press applications key does it announce “applications”?

> Cheers

> Chris

> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Darren Harris via Groups.Io

> Sent: 11 July 2019 18:07

> To: nvda@nvda.groups.io

> Subject: [nvda] further to my keyboard message

> Hello,

> I have another slight issue. My applications key doesn’t seem to work either. Any ideas as to how I can fix this? I do tend to use it a lot and it’s very strange that there’s an applications key on this keyboard but the key doesn’t seem to work.

>

 

 

 

Tim M

z2004a1@...

 

 

 

 

 

 

Quentin Christensen
 

Interesting, I've seen keyboards which can only accept two keys or three keys at once, but generally you can press any two (or three) keys on the keyboard in that case - odd that it limits some of the keys.

As it's an issue with either the hardware or driver for the keyboard, there isn't much that can be done by anyone else. The first thing I'd do is to try to work out which model you have, and look for an updated driver from the manufacturer.

Kind regards

Quentin.

On Thu, Jul 11, 2019 at 12:00 PM Marcio via Groups.Io <marcinhorj21=yahoo.com.br@groups.io> wrote:
Tyler,
It's something you just have to deal with. That keyboard can't handle that particular combination of keys pressed at the same time.
As apparently I also have this problem, I'd like to know, isn't there  any workaround for cases like ours?
Plus, why that happens? I mean, apparently we don't have a clue about which combo the keyboard will or not be capable of handling until we put it to work. Isn't it bad practice from the manufacturer's side?

Cheers,
Marcio AKA Starboy

Sent from a galaxy far, far away.

--
Are you a Thunderbird user? Then join the Thunderbird mailing list to help and be helped with all Thunderbird things - questions, features, add-ons and much more!



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2beta1 now available!

 

Quentin,
The first thing I'd do is to try to work out which model you have, and look for an updated driver from the manufacturer.
As it is a laptop keyboard, could you please tell me how can I find what's the model? Would it be on the Devices Manager?

Cheers,
Marcio AKA Starboy

Sent from a galaxy far, far away.

--
Are you a Thunderbird user? Then join the Thunderbird mailing list to help and be helped with all Thunderbird things - questions, features, add-ons and much more!

Quentin Christensen
 

Look up the laptop manufacturer's website, they should include drivers for everything on that model (so look up the laptop model)


On Mon, Jul 15, 2019 at 3:17 PM Marcio via Groups.Io <marcinhorj21=yahoo.com.br@groups.io> wrote:
Quentin,
The first thing I'd do is to try to work out which model you have, and look for an updated driver from the manufacturer.
As it is a laptop keyboard, could you please tell me how can I find what's the model? Would it be on the Devices Manager?

Cheers,
Marcio AKA Starboy

Sent from a galaxy far, far away.

--
Are you a Thunderbird user? Then join the Thunderbird mailing list to help and be helped with all Thunderbird things - questions, features, add-ons and much more!



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2beta1 now available!

 

One word of warning, if your laptop is older by 2-4 years there is a possability that there may be only older drivers for some things.

For my old cloud system, a 7th generation, while yes there are updates, the drivers have not been updated in months.

I have had to resort to windows update drivers and generic drivers to get things to work right.

The bios has only just got updated and another few programs but they could have been universal drivers.

On my system while there are updates, they are never the latest and lag behind.

So last month, ages after windows 1903 I got updates to drivers saying they were put out at the end of the month and I know they weren't, other drivers followed backdated but not on time.

Finally the bios showed up saying it had support for 1903 which could mean my laptop could have not started at all because 1903 was not supported.

Depending on how old your unit is and such you may be able to go cold terkey and just reformat and use generics.

I'd only do this if you had up to a 4th generation, not sure when they started using intergrated sound and display hardware but if you have a single headphone jack for both microphone and headphone chances are you are running one of the newer boards.

However if you have 2 plugs like it used to be, and especially if you have a manual volume control, you may be able to get away with a full reformat and running on generics.

Be warned that you will void all laptop support and other repair terms of your licence but if its that old well.

On my workstation a 4th generation intel, While I update the sound regularly the display has not been updated since 2018, and the bios has not been updated since 2016, drivers are slated for win7-xp, and I have just reformat and run on some manufacturer drivers and generics.

But it may not apply to you.

You may or may not get away with installing the driver that was the latest, and crossing your fingers and toes.

You could always try to update the drivers manually from device manager and use a generic, but be warned if you use the windows update drivers your system could get worse as those drivers are never always the best and never updated all the time.

You could also get the wrong drivers.



On 15/07/2019 5:19 PM, Quentin Christensen wrote:
Look up the laptop manufacturer's website, they should include drivers for everything on that model (so look up the laptop model)

On Mon, Jul 15, 2019 at 3:17 PM Marcio via Groups.Io <marcinhorj21=yahoo.com.br@groups.io> wrote:
Quentin,
The first thing I'd do is to try to work out which model you have, and look for an updated driver from the manufacturer.
As it is a laptop keyboard, could you please tell me how can I find what's the model? Would it be on the Devices Manager?

Cheers,
Marcio AKA Starboy

Sent from a galaxy far, far away.

--
Are you a Thunderbird user? Then join the Thunderbird mailing list to help and be helped with all Thunderbird things - questions, features, add-ons and much more!


--
Quentin Christensen
Training and Support Manager

NVDA 2019.2beta1 now available!