NVDA crashes when trying to forward Outlook messages
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Janet Brandly
Hello,
Just FYI, The most recent RC version of NVDA crashes sometimes when trying to forward messages in Outlook. These are often ads/notices for things like virtual concerts etc. so there are probably a lot of pictures/graphics. If you like, I can send a sample message which crashed NVDA.
Thanks,
Janet
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Janet,
Whether or not you're someone possibly inclined to Creating an Issue in GitHub for NVDA, it's still really helpful to be able to collect the information that an "under the hood" assistant would need for this kind of issue. Near the very end of the above mentioned tutorial is a direct link to the one specific to setting NVDA up to collect detailed information about a crash: Collecting NVDA Debugging Information to Report to NVAccess Please consider doing that collection, then putting aside a copy of the NVDA log so that you can share it with someone skilled enough to interpret it. That makes getting to the root of what's happening much easier. -- Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042 The depths of denial one can be pushed to by outside forces of disapproval can make you not even recognize yourself to yourself. ~ Brian Vogel
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Janet Brandly
Hi Brian,
I will definitely check this out. About the Outlook message I tried to forward, it turns out that I accidentally mistyped the recipient’s address, LOL.
Janet
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: February 11, 2021 10:56 AM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA crashes when trying to forward Outlook messages
Janet, Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042 The depths of denial one can be pushed to by outside forces of disapproval can make you not even recognize yourself to yourself. ~ Brian Vogel
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On Thu, Feb 11, 2021 at 01:18 PM, Janet Brandly wrote:
About the Outlook message I tried to forward, it turns out that I accidentally mistyped the recipient’s address- We all fat-finger on occasion!! But that still doesn't explain an NVDA crash, particularly if you can reliably trigger same. If you can, that's when careful information collection becomes critical. If it was a one time fluke, then you just move along with life. -- Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042 The depths of denial one can be pushed to by outside forces of disapproval can make you not even recognize yourself to yourself. ~ Brian Vogel
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