Topics

NVDA Freeze

Daniel Gartmann
 

 

Hi,

 

Today, when using Outlook, NVDA 2019.3 beta 2, I get a freeze. What I did to be able to continue working was to log out and restart NVDA.

 

Don’t know if this is a known issue, but I am pasting from nvda-old.log:

    ui.message(msg)

  File "ui.pyc", line 78, in message

  File "braille.pyc", line 1868, in message

  File "braille.pyc", line 1882, in _resetMessageTimer

  File "wx\core.pyc", line 3284, in __init__

  File "wx\core.pyc", line 3305, in Start

wx._core.wxAssertionError: C++ assertion "wxThread::IsMain()" failed at ..\..\src\common\timerimpl.cpp(60) in wxTimerImpl::Start(): timer can only be started from the main thread

WARNING - watchdog._watcher (13:18:10.079) - watchdog (1652):

Core frozen in stack:

  File "nvda.pyw", line 215, in <module>

  File "core.pyc", line 545, in main

  File "wx\core.pyc", line 2134, in MainLoop

  File "gui\__init__.pyc", line 1030, in Notify

  File "core.pyc", line 514, in run

  File "IAccessibleHandler.pyc", line 912, in pumpAll

  File "IAccessibleHandler.pyc", line 635, in processGenericWinEvent

  File "IAccessibleHandler.pyc", line 531, in winEventToNVDAEvent

  File "_UIAHandler.pyc", line 556, in isUIAWindow

  File "_UIAHandler.pyc", line 534, in _isUIAWindowHelper

Best regards

 

Daniel

 

Quentin Christensen
 

Hi Daniel,

What were you doing when NVDA froze?  And if you do it again after restarting, does it still do the same thing?  Can you share the steps so others can try, and / or email to me directly?

Quentin.

On Sun, Jan 19, 2020 at 11:30 PM Daniel Gartmann <dgartmann@...> wrote:

 

Hi,

 

Today, when using Outlook, NVDA 2019.3 beta 2, I get a freeze. What I did to be able to continue working was to log out and restart NVDA.

 

Don’t know if this is a known issue, but I am pasting from nvda-old.log:

    ui.message(msg)

  File "ui.pyc", line 78, in message

  File "braille.pyc", line 1868, in message

  File "braille.pyc", line 1882, in _resetMessageTimer

  File "wx\core.pyc", line 3284, in __init__

  File "wx\core.pyc", line 3305, in Start

wx._core.wxAssertionError: C++ assertion "wxThread::IsMain()" failed at ..\..\src\common\timerimpl.cpp(60) in wxTimerImpl::Start(): timer can only be started from the main thread

WARNING - watchdog._watcher (13:18:10.079) - watchdog (1652):

Core frozen in stack:

  File "nvda.pyw", line 215, in <module>

  File "core.pyc", line 545, in main

  File "wx\core.pyc", line 2134, in MainLoop

  File "gui\__init__.pyc", line 1030, in Notify

  File "core.pyc", line 514, in run

  File "IAccessibleHandler.pyc", line 912, in pumpAll

  File "IAccessibleHandler.pyc", line 635, in processGenericWinEvent

  File "IAccessibleHandler.pyc", line 531, in winEventToNVDAEvent

  File "_UIAHandler.pyc", line 556, in isUIAWindow

  File "_UIAHandler.pyc", line 534, in _isUIAWindowHelper

Best regards

 

Daniel

 



--
Quentin Christensen
Training and Support Manager

Daniel Gartmann
 

 

Hi Quentin,

 

Thanks for following up.

 

I was typing an e-mail In Outlook 365.

 

It also happens when I type in Word 365. I’ll try and get more logs when the issue happens again.

 

Daniel

 

 

Fra: nvda@nvda.groups.io <nvda@nvda.groups.io> På vegne af Quentin Christensen
Sendt: 20. januar 2020 04:21
Til: nvda@nvda.groups.io
Emne: Re: [nvda] NVDA Freeze

 

Hi Daniel,

 

What were you doing when NVDA froze?  And if you do it again after restarting, does it still do the same thing?  Can you share the steps so others can try, and / or email to me directly?

 

Quentin.

 

On Sun, Jan 19, 2020 at 11:30 PM Daniel Gartmann <dgartmann@...> wrote:

 

Hi,

 

Today, when using Outlook, NVDA 2019.3 beta 2, I get a freeze. What I did to be able to continue working was to log out and restart NVDA.

 

Don’t know if this is a known issue, but I am pasting from nvda-old.log:

    ui.message(msg)

  File "ui.pyc", line 78, in message

  File "braille.pyc", line 1868, in message

  File "braille.pyc", line 1882, in _resetMessageTimer

  File "wx\core.pyc", line 3284, in __init__

  File "wx\core.pyc", line 3305, in Start

wx._core.wxAssertionError: C++ assertion "wxThread::IsMain()" failed at ..\..\src\common\timerimpl.cpp(60) in wxTimerImpl::Start(): timer can only be started from the main thread

WARNING - watchdog._watcher (13:18:10.079) - watchdog (1652):

Core frozen in stack:

  File "nvda.pyw", line 215, in <module>

  File "core.pyc", line 545, in main

  File "wx\core.pyc", line 2134, in MainLoop

  File "gui\__init__.pyc", line 1030, in Notify

  File "core.pyc", line 514, in run

  File "IAccessibleHandler.pyc", line 912, in pumpAll

  File "IAccessibleHandler.pyc", line 635, in processGenericWinEvent

  File "IAccessibleHandler.pyc", line 531, in winEventToNVDAEvent

  File "_UIAHandler.pyc", line 556, in isUIAWindow

  File "_UIAHandler.pyc", line 534, in _isUIAWindowHelper

Best regards

 

Daniel

 


 

--

Quentin Christensen
Training and Support Manager