Topics

NVDA not able to install completely and gives error


Mohd. Ahtesham Shaikh
 

Dear all,
Hope all are fine.
I am facing an issue with NVDA.
Suddenly NVDA stopped working and I tried installing it again.
After installation I am hearing jaws say NVDA is not responding and
there is a blank dialogue box appearing at the center of the screen.
I tried re-installing several times after completely uninstalling but
does not work.
Is there any solution to this problem.
I am using Windows 10 on 64 bit I3 laptop.



Thanks,

Ahtesham


--
Mohd. Ahtesham
From India
Using Windows 8.1 at home and windows 10 pro in office


hurrikennyandopo ...
 

Hi Ahtesham


When you said you completely uninstalled nvda from your computer was that just from the area in the control pannel called program and features? where it was uninstalled.


If this is the case you might have to do the following when NVDA has been uninstalled from there.


Press the windows key + letter R then in the run dialogue box type the following %appdata% then press the enter key. You will be given a list of folders locate the one for NVDA and delete it. Then close that screen with the alt + f4 key.


Then go back and reinstall NVDA to your computer to be safe some times grab a fresh copy of nvda from NVACCESS then reinstall it to your computer.


Hopefully that fixes your problem.

You might need another screen reader to do this which I think you mentioned jaws but any one should do.


Gene nz

On 3/09/2020 10:07 pm, Mohd. Ahtesham Shaikh wrote:
Dear all,
Hope all are fine.
I am facing an issue with NVDA.
Suddenly NVDA stopped working and I tried installing it again.
After installation I am hearing jaws say NVDA is not responding and
there is a blank dialogue box appearing at the center of the screen.
I tried re-installing several times after completely uninstalling but
does not work.
Is there any solution to this problem.
I am using Windows 10 on 64 bit I3 laptop.



Thanks,

Ahtesham


Jim Pipczak
 

Hi,

Press Windows r to bring up the run dialogue box and then type tskill nvda and press the enter key.

This will kill the NVDA process. Then reinstall NVDA.

Thanks,
Jim

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Mohd. Ahtesham Shaikh
Sent: Thursday, 3 September 2020 8:07 PM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA not able to install completely and gives error

Dear all,
Hope all are fine.
I am facing an issue with NVDA.
Suddenly NVDA stopped working and I tried installing it again.
After installation I am hearing jaws say NVDA is not responding and there is a blank dialogue box appearing at the center of the screen.
I tried re-installing several times after completely uninstalling but does not work.
Is there any solution to this problem.
I am using Windows 10 on 64 bit I3 laptop.



Thanks,

Ahtesham


--
Mohd. Ahtesham
From India
Using Windows 8.1 at home and windows 10 pro in office




Jim Pipczak
Access Technology Service Development Lead
Client Services
Vision Australia
14 & 17 Barrett Street Kensington VIC 3031

M: +614 3375 7598 T: +613 8378 1243 (I: 344243)
E: Jim.Pipczak@...
www.visionaustralia.org


Vision Australia is committed to supporting the blind and low vision community through COVID-19. Find out about our response and free support resources online at www.visionaustralia.org/COVID19.

[Vision Australia. Blindness. Low Vision. Opportunity. - logo]

[Vision Australia. Winner of the Australian HR Award for Best Workplace Diversity and Inclusion Program. - logo]

Vision Australia acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we operate. We have an inclusive culture and value diversity and all abilities.


Arlene
 

Hi, will that do it to any other program you might want rid of? I have a friend who has trouble getting rid of a program. She’s sighted.

 

Sent from Mail for Windows 10

 

From: Jim Pipczak
Sent: September 3, 2020 5:37 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA not able to install completely and gives error

 

Hi,

 

Press Windows r to bring up the run dialogue box and then type tskill nvda and press the enter key.

 

This will kill the NVDA process. Then reinstall NVDA.

 

Thanks,

Jim

 

-----Original Message-----

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Mohd. Ahtesham Shaikh

Sent: Thursday, 3 September 2020 8:07 PM

To: nvda@nvda.groups.io

Subject: [nvda] NVDA not able to install completely and gives error

 

Dear all,

Hope all are fine.

I am facing an issue with NVDA.

Suddenly NVDA stopped working and I tried installing it again.

After installation I am hearing jaws say NVDA is not responding and there is a blank dialogue box appearing at the center of the screen.

I tried re-installing several times after completely uninstalling but does not work.

Is there any solution to this problem.

I am using Windows 10 on 64 bit I3 laptop.

 

 

 

Thanks,

 

Ahtesham

 

 

--

Mohd. Ahtesham

From India

Using Windows 8.1 at home and windows 10 pro in office

 

 

 

 

Jim Pipczak

Access Technology Service Development Lead

Client Services

Vision Australia

14 & 17 Barrett Street Kensington VIC 3031

 

M: +614 3375 7598 T: +613 8378 1243 (I: 344243)

E: Jim.Pipczak@...

www.visionaustralia.org

 

 

Vision Australia is committed to supporting the blind and low vision community through COVID-19. Find out about our response and free support resources online at www.visionaustralia.org/COVID19.

 

[Vision Australia. Blindness. Low Vision.  Opportunity. - logo]

 

[Vision Australia. Winner of the Australian HR Award for Best Workplace Diversity and Inclusion Program. - logo]

 

Vision Australia acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we operate. We have an inclusive culture and value diversity and all abilities.

 

 

 

 


Hettie
 

Hi Gen

Thanks for this information as I can use it now too when removing a program.


Hettie

On 2020/09/03 11:28 pm, hurrikennyandopo ... wrote:
Hi Ahtesham


When you said you completely uninstalled nvda from your computer was that just from the area in the control pannel called program and features? where it was uninstalled.


If this is the case you might have to do the following when NVDA has been uninstalled from there.


Press the windows key + letter R then in the run dialogue box type the following %appdata% then press the enter key. You will be given a list of folders locate the one for NVDA and delete it. Then close that screen with the alt + f4 key.


Then go back and reinstall NVDA to your computer to be safe some times grab a fresh copy of nvda from NVACCESS then reinstall it to your computer.


Hopefully that fixes your problem.

You might need another screen reader to do this which I think you mentioned jaws but any one should do.


Gene nz



On 3/09/2020 10:07 pm, Mohd. Ahtesham Shaikh wrote:
Dear all,
Hope all are fine.
I am facing an issue with NVDA.
Suddenly NVDA stopped working and I tried installing it again.
After installation I am hearing jaws say NVDA is not responding and
there is a blank dialogue box appearing at the center of the screen.
I tried re-installing several times after completely uninstalling but
does not work.
Is there any solution to this problem.
I am using Windows 10 on 64 bit I3 laptop.



Thanks,

Ahtesham

--
This email has been checked for viruses by AVG.
https://www.avg.com


David Griffith
 

I believe the command is to kill a running process – not uninstall the program.

What is the problematic install?

Is Add Remove not working?

Sometimes programs include their own uninstall code in the program folder  it has installed into.

Some anti virus programs require special utilities.

 

David G.

 

Sent from Mail for Windows 10

 

From: Arlene
Sent: 04 September 2020 04:35
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA not able to install completely and gives error

 

Hi, will that do it to any other program you might want rid of? I have a friend who has trouble getting rid of a program. She’s sighted.

 

Sent from Mail for Windows 10

 

From: Jim Pipczak
Sent: September 3, 2020 5:37 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA not able to install completely and gives error

 

Hi,

 

Press Windows r to bring up the run dialogue box and then type tskill nvda and press the enter key.

 

This will kill the NVDA process. Then reinstall NVDA.

 

Thanks,

Jim

 

-----Original Message-----

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Mohd. Ahtesham Shaikh

Sent: Thursday, 3 September 2020 8:07 PM

To: nvda@nvda.groups.io

Subject: [nvda] NVDA not able to install completely and gives error

 

Dear all,

Hope all are fine.

I am facing an issue with NVDA.

Suddenly NVDA stopped working and I tried installing it again.

After installation I am hearing jaws say NVDA is not responding and there is a blank dialogue box appearing at the center of the screen.

I tried re-installing several times after completely uninstalling but does not work.

Is there any solution to this problem.

I am using Windows 10 on 64 bit I3 laptop.

 

 

 

Thanks,

 

Ahtesham

 

 

--

Mohd. Ahtesham

From India

Using Windows 8.1 at home and windows 10 pro in office

 

 

 

 

Jim Pipczak

Access Technology Service Development Lead

Client Services

Vision Australia

14 & 17 Barrett Street Kensington VIC 3031

 

M: +614 3375 7598 T: +613 8378 1243 (I: 344243)

E: Jim.Pipczak@...

www.visionaustralia.org

 

 

Vision Australia is committed to supporting the blind and low vision community through COVID-19. Find out about our response and free support resources online at www.visionaustralia.org/COVID19.

 

[Vision Australia. Blindness. Low Vision.  Opportunity. - logo]

 

[Vision Australia. Winner of the Australian HR Award for Best Workplace Diversity and Inclusion Program. - logo]

 

Vision Australia acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we operate. We have an inclusive culture and value diversity and all abilities.

 

 

 

 

 


Arlene
 

I’m not sure. She did tell me she got rid of it.

 

Sent from Mail for Windows 10

 

From: David Griffith
Sent: September 4, 2020 8:38 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA not able to install completely and gives error

 

I believe the command is to kill a running process – not uninstall the program.

What is the problematic install?

Is Add Remove not working?

Sometimes programs include their own uninstall code in the program folder  it has installed into.

Some anti virus programs require special utilities.

 

David G.

 

Sent from Mail for Windows 10

 

From: Arlene
Sent: 04 September 2020 04:35
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA not able to install completely and gives error

 

Hi, will that do it to any other program you might want rid of? I have a friend who has trouble getting rid of a program. She’s sighted.

 

Sent from Mail for Windows 10

 

From: Jim Pipczak
Sent: September 3, 2020 5:37 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA not able to install completely and gives error

 

Hi,

 

Press Windows r to bring up the run dialogue box and then type tskill nvda and press the enter key.

 

This will kill the NVDA process. Then reinstall NVDA.

 

Thanks,

Jim

 

-----Original Message-----

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Mohd. Ahtesham Shaikh

Sent: Thursday, 3 September 2020 8:07 PM

To: nvda@nvda.groups.io

Subject: [nvda] NVDA not able to install completely and gives error

 

Dear all,

Hope all are fine.

I am facing an issue with NVDA.

Suddenly NVDA stopped working and I tried installing it again.

After installation I am hearing jaws say NVDA is not responding and there is a blank dialogue box appearing at the center of the screen.

I tried re-installing several times after completely uninstalling but does not work.

Is there any solution to this problem.

I am using Windows 10 on 64 bit I3 laptop.

 

 

 

Thanks,

 

Ahtesham

 

 

--

Mohd. Ahtesham

From India

Using Windows 8.1 at home and windows 10 pro in office

 

 

 

 

Jim Pipczak

Access Technology Service Development Lead

Client Services

Vision Australia

14 & 17 Barrett Street Kensington VIC 3031

 

M: +614 3375 7598 T: +613 8378 1243 (I: 344243)

E: Jim.Pipczak@...

www.visionaustralia.org

 

 

Vision Australia is committed to supporting the blind and low vision community through COVID-19. Find out about our response and free support resources online at www.visionaustralia.org/COVID19.

 

[Vision Australia. Blindness. Low Vision.  Opportunity. - logo]

 

[Vision Australia. Winner of the Australian HR Award for Best Workplace Diversity and Inclusion Program. - logo]

 

Vision Australia acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we operate. We have an inclusive culture and value diversity and all abilities.

 

 

 

 

 

 


Jim Pipczak
 

Yes.

 

Jim

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Arlene
Sent: Friday, 4 September 2020 1:36 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA not able to install completely and gives error

 

Hi, will that do it to any other program you might want rid of? I have a friend who has trouble getting rid of a program. She’s sighted.

 

Sent from Mail for Windows 10

 

From: Jim Pipczak
Sent: September 3, 2020 5:37 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA not able to install completely and gives error

 

Hi,

 

Press Windows r to bring up the run dialogue box and then type tskill nvda and press the enter key.

 

This will kill the NVDA process. Then reinstall NVDA.

 

Thanks,

Jim

 

-----Original Message-----

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Mohd. Ahtesham Shaikh

Sent: Thursday, 3 September 2020 8:07 PM

To: nvda@nvda.groups.io

Subject: [nvda] NVDA not able to install completely and gives error

 

Dear all,

Hope all are fine.

I am facing an issue with NVDA.

Suddenly NVDA stopped working and I tried installing it again.

After installation I am hearing jaws say NVDA is not responding and there is a blank dialogue box appearing at the center of the screen.

I tried re-installing several times after completely uninstalling but does not work.

Is there any solution to this problem.

I am using Windows 10 on 64 bit I3 laptop.

 

 

 

Thanks,

 

Ahtesham

 

 

--

Mohd. Ahtesham

From India

Using Windows 8.1 at home and windows 10 pro in office

 

 

 

 

Jim Pipczak

Access Technology Service Development Lead

Client Services

Vision Australia

14 & 17 Barrett Street Kensington VIC 3031

 

M: +614 3375 7598 T: +613 8378 1243 (I: 344243)

E: Jim.Pipczak@...

www.visionaustralia.org

 

 

Vision Australia is committed to supporting the blind and low vision community through COVID-19. Find out about our response and free support resources online at www.visionaustralia.org/COVID19.

 

[Vision Australia. Blindness. Low Vision.  Opportunity. - logo]

 

[Vision Australia. Winner of the Australian HR Award for Best Workplace Diversity and Inclusion Program. - logo]

 

Vision Australia acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of the land on which we operate. We have an inclusive culture and value diversity and all abilities.