NVDA randomly stops speaking
Jim Pemberton
Hi there. I’ve been pulling my hair out for the past 4 hours, trying to solve my problem, and I’m praying that one of you can help me. I am using a “new to me” HP laptop, with a fresh installation of Windows 10, and the latest version of NVDA. My issue is that, at seemingly random times, NVDA will either stop outputting speech entirely, or I’ll get maybe the first syllable of whatever it’s trying to say. I’ve had this happen beginning with system log on, it has happened just a minute or so after logging on, and it has happened after about a half an hour of normal behavior. Restarting NVDA doesn’t solve the problem, as the program restarts, but the same behavior takes place. The only way I’ve been able to bring normal speech back is to restart the machine, but in each case, the same problem happens at some point, and I’ll be damned if I can figure out a commonality that could be contributing to this. I’ve run the registry fixing tool, and even resorted to doing a system restore, to no avail. At the moment I am at my whit’s end, so before I take a flying leap out of my third floor office window, I’m hoping someone can shed some light on the problem. Any help will be most appreciated. Thanks in advance. |
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Haylie Gallacher
I have seen the similar behavior, and it seems to be worse with the latest version since I have it happen so often that I cannot even use NVDA. Haylie
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim Pemberton
Sent: Tuesday, January 3, 2023 1:40 PM To: nvda@nvda.groups.io Subject: [nvda] NVDA randomly stops speaking
Hi there. I’ve been pulling my hair out for the past 4 hours, trying to solve my problem, and I’m praying that one of you can help me. I am using a “new to me” HP laptop, with a fresh installation of Windows 10, and the latest version of NVDA. My issue is that, at seemingly random times, NVDA will either stop outputting speech entirely, or I’ll get maybe the first syllable of whatever it’s trying to say. I’ve had this happen beginning with system log on, it has happened just a minute or so after logging on, and it has happened after about a half an hour of normal behavior. Restarting NVDA doesn’t solve the problem, as the program restarts, but the same behavior takes place. The only way I’ve been able to bring normal speech back is to restart the machine, but in each case, the same problem happens at some point, and I’ll be damned if I can figure out a commonality that could be contributing to this. I’ve run the registry fixing tool, and even resorted to doing a system restore, to no avail. At the moment I am at my whit’s end, so before I take a flying leap out of my third floor office window, I’m hoping someone can shed some light on the problem. Any help will be most appreciated. Thanks in advance. |
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Jackie
Hi, Jim. There's an awful lot you don't tell us, specifically what
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audio that HP's running. What I suggest first is to look under 'Control Panel > Sound'. From there, highlight your speaker, tab to the 'properties' button, and activate. It's better if your device is not in exclusive mode. Control tab to the 'advanced settings' tab and make sure the checkbox that says "Allow applications to take exclusive control of this device" is unchecked. Next control tab to 'spatial sound' & make sure it's set to off. Please don't take a flying leap. It's not the fall that gets you, it's that sudden stop that's the problem. Please let us know if you find any of this helpful. On 1/3/23, Jim Pemberton <pemby@...> wrote:
Hi there. I've been pulling my hair out for the past 4 hours, trying to --
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I don’t have that issue. Have you tried Bryan’s guide on using sfc and other commands to repair windows? Also check the event log for more information, and send a debug log to the nvda devs. Here is Bryan’s guide. I happen to save it on my db.
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Haylie Gallacher
Sent: Tuesday, January 3, 2023 10:52 AM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA randomly stops speaking
I have seen the similar behavior, and it seems to be worse with the latest version since I have it happen so often that I cannot even use NVDA. Haylie
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim Pemberton
Hi there. I’ve been pulling my hair out for the past 4 hours, trying to solve my problem, and I’m praying that one of you can help me. I am using a “new to me” HP laptop, with a fresh installation of Windows 10, and the latest version of NVDA. My issue is that, at seemingly random times, NVDA will either stop outputting speech entirely, or I’ll get maybe the first syllable of whatever it’s trying to say. I’ve had this happen beginning with system log on, it has happened just a minute or so after logging on, and it has happened after about a half an hour of normal behavior. Restarting NVDA doesn’t solve the problem, as the program restarts, but the same behavior takes place. The only way I’ve been able to bring normal speech back is to restart the machine, but in each case, the same problem happens at some point, and I’ll be damned if I can figure out a commonality that could be contributing to this. I’ve run the registry fixing tool, and even resorted to doing a system restore, to no avail. At the moment I am at my whit’s end, so before I take a flying leap out of my third floor office window, I’m hoping someone can shed some light on the problem. Any help will be most appreciated. Thanks in advance. |
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Is everything, and I do mean everything, including Windows, up-to-date?
NVDA: 2022.4 Windows 10 or 11: Version 22H2 All drivers on your system, and HP Support Assistant and/or Intel Driver & Support Assistant (if you have intel cards like a WiFi/Bluetooth card on an AMD-based system) should both be used on HP systems to ensure drivers are up-to-date. -- Brian - Virginia, USA - Windows 10 Pro, 64-Bit, Version 22H2, Build 19045; Office 2016, Version 16.0.15726.20188, 32-bit "Be Yourself" is the worst advice you can give to some people. ~ Tom Masson |
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Jim Pemberton
Hi again. I don’t know if this will shed any light on the problem, but just to see what would happen, I borrowed another PC in my office, and did an NVDA remote connection to my problematic laptop, with both computers in the same room, so that I could hear the sound output from both at the same time. I wanted to know if, when the speech was being cut off on my laptop, it was also being cut off as the remote computer was accessing it. Sure enough, when the speech stopped or cut off, I could hear that effect on both my laptop, and on the PC that was remotely controlling it. Like I say, I don’t know if that means anything, but I thought I’d point it out just in case. I was able to get speech to work long enough to go into the sound settings, and make certain that exclusive mode was indeed unchecked, and that no special enhancements were turned on. I did try running NVDA on the internal laptop soundcard, and on an external one that I happened to have with me, and it made no difference. Also, the synthesizer being used doesn’t seem to matter either, as both Microsoft speech and Espeak had the problem. Windows was installed this past Friday on the laptop, and I was prompted to update to the latest NVDA this morning, which I did, so all should be up to date there. My next move is to try to check the drivers, if the speech will stay on long enough.
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, January 3, 2023 1:47 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA randomly stops speaking
Is everything, and I do mean everything, including Windows, up-to-date? Brian - Virginia, USA - Windows 10 Pro, 64-Bit, Version 22H2, Build 19045; Office 2016, Version 16.0.15726.20188, 32-bit "Be Yourself" is the worst advice you can give to some people. ~ Tom Masson |
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Jackie
Does Narrator exhibit similar behavior, Jim?
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On 1/3/23, Jim Pemberton <pemby@...> wrote:
Hi again. I don’t know if this will shed any light on the problem, but just --
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Deenadayalan Moodley
Hi,
Have you installed Silenzio? I had a similar problem and it was solved once I installed this app.
Thanks.
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jim Pemberton
Sent: Tuesday, 03 January 2023 20:40 To: nvda@nvda.groups.io Subject: [nvda] NVDA randomly stops speaking
Hi there. I’ve been pulling my hair out for the past 4 hours, trying to solve my problem, and I’m praying that one of you can help me. I am using a “new to me” HP laptop, with a fresh installation of Windows 10, and the latest version of NVDA. My issue is that, at seemingly random times, NVDA will either stop outputting speech entirely, or I’ll get maybe the first syllable of whatever it’s trying to say. I’ve had this happen beginning with system log on, it has happened just a minute or so after logging on, and it has happened after about a half an hour of normal behavior. Restarting NVDA doesn’t solve the problem, as the program restarts, but the same behavior takes place. The only way I’ve been able to bring normal speech back is to restart the machine, but in each case, the same problem happens at some point, and I’ll be damned if I can figure out a commonality that could be contributing to this. I’ve run the registry fixing tool, and even resorted to doing a system restore, to no avail. At the moment I am at my whit’s end, so before I take a flying leap out of my third floor office window, I’m hoping someone can shed some light on the problem. Any help will be most appreciated. Thanks in advance. |
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Jackie
That is the other thing, Jim--what sort of audio setup do you have
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there at your office, ie, are you using wired headphones, bluetooth, uSB, & if wired and non-usb, what jack is the audio connected to? If using headphones, have you tried a different pair? On 1/3/23, Deenadayalan Moodley <deenadayalan.moodley@...> wrote:
Hi, --
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Jim Pemberton
Narrator is not cutting off, but it is often saying, "unknown key," rather than announcing what it should announce.
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-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jackie Sent: Tuesday, January 3, 2023 2:31 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA randomly stops speaking Does Narrator exhibit similar behavior, Jim? On 1/3/23, Jim Pemberton <pemby@...> wrote: Hi again. I don’t know if this will shed any light on the problem, -- Jackie McBride Be a hero. Fight Scams. Learn how at www.scam911.org Also check out brightstarsweb.com & mysitesbeenhacked.com |
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Jim Pemberton
I've tried it with just the external speaker in the laptop, as well as just plugging a wired pair of headphones into the audio jack on the machine. I plugged in an external USB soundcard, and plugged the same headphones into it. The headphones aren't the issue, because the same thing was happening when just listening through the laptop speaker, and on the remote PC when I tried that.
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-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jackie Sent: Tuesday, January 3, 2023 3:03 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA randomly stops speaking That is the other thing, Jim--what sort of audio setup do you have there at your office, ie, are you using wired headphones, bluetooth, uSB, & if wired and non-usb, what jack is the audio connected to? If using headphones, have you tried a different pair? On 1/3/23, Deenadayalan Moodley <deenadayalan.moodley@...> wrote: Hi, -- Jackie McBride Be a hero. Fight Scams. Learn how at www.scam911.org Also check out brightstarsweb.com & mysitesbeenhacked.com |
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Jackie
O, brother. HP has a horrible habit of hijacking the keyboard. I think
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the easiest thing to do might be to plug in a USB keyboard & see if things work better. I'm skeptical whether or not that will fix your audio problems, though, & it'd help if the questions I posed previously were answered. On 1/3/23, Jim Pemberton <pemby@...> wrote:
Narrator is not cutting off, but it is often saying, "unknown key," rather --
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Jackie
Which they were. Thanks.
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On 1/3/23, Jackie McBride <abletec@...> wrote:
O, brother. HP has a horrible habit of hijacking the keyboard. I think --
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Jim Pemberton
Ok, I may have some new info about my problem, though I haven't solved it yet. I tried installing Silenzio, tried a different usb keyboard, and yet another soundcard, all to no avail. As I mentioned earlier, I never no how much normal speech I'll get. It might be the better part of an hour, or it might not even get past the login screen. To see what would happen, I restarted the machine without NVDA, and just worked with Narrator for a while. It would work normally for a time, and then would stop announcing most things, and would just respond to commands by saying, "unknown key." As it does that, it also tells me that "one running window is requesting attention." I never got that feedback from NVDA, so this makes me think that something is popping up, which is interfering with speech output from Narrator, and NVDA. Unfortunately, since I'm either getting unknown keys, or single syllables at that point, depending on which screen reader I'm using at the time, I have no way to find whatever window wants my attention, so that I may kill it good and dead. At this point,
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And of the trouble shooting or event log suggestions in this thread are most likely going to require me to get help from a sighted person, because I can't keep speech going for long enough to try them. Again, any help or advice is most appreciated, especially if you have any idea what this mystery window might be. -----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jackie Sent: Tuesday, January 3, 2023 3:15 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA randomly stops speaking Which they were. Thanks. On 1/3/23, Jackie McBride <abletec@...> wrote: O, brother. HP has a horrible habit of hijacking the keyboard. I think -- Jackie McBride Be a hero. Fight Scams. Learn how at www.scam911.org Also check out brightstarsweb.com & mysitesbeenhacked.com |
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Brian's Mail list account
I think this is probably a red herring. Is this laptop also sporting a touch screen I have one that does here with some very odd effects at times. Also this mystery window is peculiar. Is there a third party anti virus or some bloat-ware on the new macne. These sort of problems tend to come from completely inaccessible splash screens that you cannot minimise until you dismiss them with a mouse. If this is a company machine, I'd get the admin in and see what they say.
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I am beginning to lose patience with a loaned HP, with its bang and olafson sound touch screen that even breathing near it operates pop up windows of unknown origin. However it has never stopped talking so far. Brian -- bglists@... Sent via blueyonder.(Virgin media) Please address personal E-mail to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Jackie" <abletec@...> To: <nvda@nvda.groups.io> Sent: Tuesday, January 03, 2023 9:03 PM Subject: Re: [nvda] NVDA randomly stops speaking That is the other thing, Jim--what sort of audio setup do you have |
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Brian's Mail list account
I reckon its a phantom inaccessible window you have probably prompting you to update something. There used to be part of Intel security suite that could cause this. I told it not to run it in the end. However more recent versions seem to have stopped this behaviour, this is why one needs to be sure stuff is up to date and there is no rogue software running that you don't know about. Have a look at the installed software and see if there is anything you don't recognise in the list.
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Brian -- bglists@... Sent via blueyonder.(Virgin media) Please address personal E-mail to:- briang1@..., putting 'Brian Gaff' in the display name field. ----- Original Message -----
From: "Jim Pemberton" <pemby@...> To: <nvda@nvda.groups.io> Sent: Tuesday, January 03, 2023 9:11 PM Subject: Re: [nvda] NVDA randomly stops speaking I've tried it with just the external speaker in the laptop, as well as just plugging a wired pair of headphones into the audio jack on the machine. I plugged in an external USB soundcard, and plugged the same headphones into it. The headphones aren't the issue, because the same thing was happening when just listening through the laptop speaker, and on the remote PC when I tried that. -----Original Message----- From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jackie Sent: Tuesday, January 3, 2023 3:03 PM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA randomly stops speaking That is the other thing, Jim--what sort of audio setup do you have there at your office, ie, are you using wired headphones, bluetooth, uSB, & if wired and non-usb, what jack is the audio connected to? If using headphones, have you tried a different pair? On 1/3/23, Deenadayalan Moodley <deenadayalan.moodley@...> wrote: Hi, -- Jackie McBride Be a hero. Fight Scams. Learn how at www.scam911.org Also check out brightstarsweb.com & mysitesbeenhacked.com |
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On Wed, Jan 4, 2023 at 04:37 AM, Brian's Mail list account wrote:
touch screen that even breathing near it operates pop up windows of unknown origin- Why not disable the touchscreen in Device Manager for the duration of your use? You can turn touchscreens on or off with the flip of the metaphorical switch. Whether they're on or off has no impact on the actual display itself. I have a touchscreen laptop I can check on if you need the exact entry in Device Manager identified. It's been the same across brands, in my experience. I seem to recall it being under HID devices. -- Brian - Virginia, USA - Windows 10 Pro, 64-Bit, Version 22H2, Build 19045; Office 2016, Version 16.0.15726.20188, 32-bit "Be Yourself" is the worst advice you can give to some people. ~ Tom Masson |
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Jackie
Jim, do you have any NVDA addons running?
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On 1/4/23, Brian Vogel <britechguy@...> wrote:
On Wed, Jan 4, 2023 at 04:37 AM, Brian's Mail list account wrote:- --
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Jim Pemberton
Hi there. As I only just started attempting to use this machine, I hadn't installed any add-ons other than NVDA remote.
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-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Jackie Sent: Wednesday, January 4, 2023 10:54 AM To: nvda@nvda.groups.io Subject: Re: [nvda] NVDA randomly stops speaking Jim, do you have any NVDA addons running? On 1/4/23, Brian Vogel <britechguy@...> wrote: On Wed, Jan 4, 2023 at 04:37 AM, Brian's Mail list account wrote:- -- Jackie McBride Be a hero. Fight Scams. Learn how at www.scam911.org Also check out brightstarsweb.com & mysitesbeenhacked.com |
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Jim,
For issues as complex as this one is, it is really helpful to have a list compiled of exactly what you have already tried so all assistants can assess "where we are" in their own minds. I realize you've mentioned a number of things, but in cases like this I have found it very helpful for the original questioner to compile a list, and keep it up to date, reposting it along the way as "the next thing" has been tried. Also, and you've offered this information, too, but it's helpful to have an "ecosystem synopsis" where things like the Windows version(s) and builds, NVDA Versions, add-on lists for each machine, is put together and updates posted as additional information is asked for and answered. It's just too darned hard, and even sometimes for the person on the front line (you), to remember everything as diagnostics and fix attempts march on. The amount of trial and error involved makes it all very hard to keep straight over time without information compiled in an easy to digest manner. -- Brian - Virginia, USA - Windows 10 Pro, 64-Bit, Version 22H2, Build 19045; Office 2016, Version 16.0.15726.20188, 32-bit "Be Yourself" is the worst advice you can give to some people. ~ Tom Masson |
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