NVDA Web Browser Problem


Louis Maher <ljmaher@...>
 

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net


Arlene
 

Hi, Do you have another back up screen reader to rectify your problem? If
you do, then try your back up screen reader and see if you have that same
problem! If NVDA is your primary screen reader you are in trouble.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net


Louis Maher <ljmaher@...>
 

Hi Arlene,

JAWS is my primary screen reader, and I do not have any issues with it. I
am trying to learn NVDA.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Arlene
Sent: Thursday, February 23, 2017 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi, Do you have another back up screen reader to rectify your problem? If
you do, then try your back up screen reader and see if you have that same
problem! If NVDA is your primary screen reader you are in trouble.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net


Gene New Zealand <hurrikennyandopo@...>
 

Hi Louis


I had some thing similar a while ago. it happened in mozilla thunder
bird as well as in mozilla fire fox.


When you went into mozilla fire fox even if you tabbed tried using arrow
keys single letter navigation keys etc it would also say unknown. Plus
the menus up the top would not work.


usually if the menus did not show you could use the f11 key to bring
them back but not in this case. So would get unknown in both programs.


it seemed some how some settings in mozilla fire fox had got corrupted

I can not remember if it happened in other programs i think they were
the only ones.


The way i was able to fix it was



I uninstalled mozilla fire fox from the add/remove programs section in
windows it might be called some thing else in other versions of windows.
it can be found under the control panel section.


When it has been done then Press the windows key + letter R to bring up
the run dialogue, then type in the following %appdata% then press the
enter key.


it will give you a list of folders and you will need to find the one for
mozilla

it will need to be deleted all together.


.


please note it will delete all of your settings then reinstall mozilla
fire fox, it then fixed the problem.

I also did the same as you did with nvda i uninstalled it from add
remove section and also did the other by pressing the Windows key +
letter R then typing in %appdata% then pressing the enter key, locating
the nvda folder and deleting it out then reinstalling nvda.
it was not NVDA that caused it but the other mozilla setting that i removed.

All has been good for months.

it may or may not be the same problem.

I thought about putting how to do this up on my website under the
trouble shooting section for nvda but only have heard it happen now and
again.

Gene nz

On 24/02/2017 7:48 AM, Louis Maher wrote:
Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net




--
<b>Check out the new location of my accessibility central website for NVDA tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date with whats being updated on our website, you can also follow us on facebook by visiting
the following link https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader available by visiting the following link http://www.aotearoapeoplesnetwork.org/content/partner-libraries


Gene New Zealand <hurrikennyandopo@...>
 

Are you getting the same result with the jaws?


Gene nz

On 24/02/2017 8:41 AM, Louis Maher wrote:
Hi Arlene,

JAWS is my primary screen reader, and I do not have any issues with it. I
am trying to learn NVDA.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Arlene
Sent: Thursday, February 23, 2017 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi, Do you have another back up screen reader to rectify your problem? If
you do, then try your back up screen reader and see if you have that same
problem! If NVDA is your primary screen reader you are in trouble.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net










--
<b>Check out the new location of my accessibility central website for NVDA tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date with whats being updated on our website, you can also follow us on facebook by visiting
the following link https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader available by visiting the following link http://www.aotearoapeoplesnetwork.org/content/partner-libraries


Louis Maher <ljmaher@...>
 

Hi Gene,

jaws is working well.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene New
Zealand
Sent: Thursday, February 23, 2017 1:47 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Are you getting the same result with the jaws?


Gene nz



On 24/02/2017 8:41 AM, Louis Maher wrote:
Hi Arlene,

JAWS is my primary screen reader, and I do not have any issues with
it. I am trying to learn NVDA.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Arlene
Sent: Thursday, February 23, 2017 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi, Do you have another back up screen reader to rectify your problem?
If you do, then try your back up screen reader and see if you have
that same problem! If NVDA is your primary screen reader you are in
trouble.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Louis Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown
when I used them. I uninstalled NVDA and Firefox and re-installed
both. I am now on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net










--
<b>Check out the new location of my accessibility central website for NVDA
tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date
with whats being updated on our website, you can also follow us on facebook
by visiting the following link
https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader
available by visiting the following link
http://www.aotearoapeoplesnetwork.org/content/partner-libraries


Gene
 

Before uninstalling and reinstalling programs, try registering dll files in a procedure that has been discussed here before.  I don't know the procedure but it doesn't involve manually editing the registry.  It is a procedure to register one or more dll files.  If these files for some reason become unregistered, behavior such as you are describing will be seen.  The procedure involves typing and executing a command at the DOS prompt.  List members who have used it or know more about it will, I expect, discuss the matter further.  Uninstalling Firefox and NVDA may not solve the problem.  If it is the unregistered DLL files problem, it won't and considerable time and effort will have been wasted.  Registering the files is a quick and easy procedure.
 
Gene

----- Original Message -----
Sent: Thursday, February 23, 2017 2:56 PM
Subject: Re: [nvda] NVDA Web Browser Problem

Hi Gene,

jaws is working well.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@...

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene New
Zealand
Sent: Thursday, February 23, 2017 1:47 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Are you getting the same result with the jaws?


Gene nz



On 24/02/2017 8:41 AM, Louis Maher wrote:
> Hi Arlene,
>
> JAWS is my primary screen reader, and I do not have any issues with
> it.  I am trying to learn NVDA.
>
>
> Regards
> Louis Maher
> Phone: 713-444-7838
> E-mail: ljmaher@...
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Arlene
> Sent: Thursday, February 23, 2017 1:31 PM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] NVDA Web Browser Problem
>
> Hi, Do you have another back up screen reader to rectify your problem?
> If you do, then try your back up screen reader and see if you have
> that same problem!  If NVDA is your primary screen reader you are in
trouble.
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Louis Maher
> Sent: February-23-17 10:49 AM
> To: nvda@nvda.groups.io
> Subject: [nvda] NVDA Web Browser Problem
>
> Folks,
>
> Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
> (51.?).  When I opened a webpage, the arrow keys just said unknown
> when I used them.  I uninstalled NVDA and Firefox and re-installed
> both.  I am now on NVDA 17.1), and I have the same issue.
>
> Any suggestions would be appreciated.
>
>
>
> Regards
> Louis Maher
> Phone: 713-444-7838
> E-mail: ljmaher@...
>
>
>
>
>
>
>
>
>
>
>

--
<b>Check out the new location of my accessibility central website for NVDA
tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date
with whats being updated on our website, you can also follow us on facebook
by visiting the following link
https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader
available by visiting the following link
http://www.aotearoapeoplesnetwork.org/content/partner-libraries







Alexander Masic
 

Personaly i feel myproblems using jaws together with Thunderbird is mutch bigger then NVDA and thunderbird. Of course the blank row is a little iritating. and something wich the devs should do something about. But in genaral NVDA and thunderbird is far better then Jaws.




Den 2017-02-23 kl. 21:56, skrev Louis Maher:

Hi Gene,

jaws is working well.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene New
Zealand
Sent: Thursday, February 23, 2017 1:47 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Are you getting the same result with the jaws?


Gene nz



On 24/02/2017 8:41 AM, Louis Maher wrote:
Hi Arlene,

JAWS is my primary screen reader, and I do not have any issues with
it. I am trying to learn NVDA.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Arlene
Sent: Thursday, February 23, 2017 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi, Do you have another back up screen reader to rectify your problem?
If you do, then try your back up screen reader and see if you have
that same problem! If NVDA is your primary screen reader you are in
trouble.
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Louis Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown
when I used them. I uninstalled NVDA and Firefox and re-installed
both. I am now on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net










--
<b>Check out the new location of my accessibility central website for NVDA
tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date
with whats being updated on our website, you can also follow us on facebook
by visiting the following link
https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader
available by visiting the following link
http://www.aotearoapeoplesnetwork.org/content/partner-libraries






Louis Maher <ljmaher@...>
 

Thank you Gene.

I now remember this discussion in the past. I believe the problem came from
removing MathPlayer which I have done in the past few months.

I tried the procedure listed below, and the problem persists in Firefox and
Internet Explorer.

Perhaps I will try Edge.

Thanks for your help.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene New
Zealand
Sent: Thursday, February 23, 2017 1:44 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi Louis


I had some thing similar a while ago. it happened in mozilla thunder bird as
well as in mozilla fire fox.


When you went into mozilla fire fox even if you tabbed tried using arrow
keys single letter navigation keys etc it would also say unknown. Plus
the menus up the top would not work.


usually if the menus did not show you could use the f11 key to bring
them back but not in this case. So would get unknown in both programs.


it seemed some how some settings in mozilla fire fox had got corrupted

I can not remember if it happened in other programs i think they were
the only ones.


The way i was able to fix it was



I uninstalled mozilla fire fox from the add/remove programs section in
windows it might be called some thing else in other versions of windows.
it can be found under the control panel section.


When it has been done then Press the windows key + letter R to bring up
the run dialogue, then type in the following %appdata% then press the
enter key.


it will give you a list of folders and you will need to find the one for
mozilla

it will need to be deleted all together.


.


please note it will delete all of your settings then reinstall mozilla
fire fox, it then fixed the problem.

I also did the same as you did with nvda i uninstalled it from add
remove section and also did the other by pressing the Windows key +
letter R then typing in %appdata% then pressing the enter key, locating
the nvda folder and deleting it out then reinstalling nvda.
it was not NVDA that caused it but the other mozilla setting that i removed.

All has been good for months.

it may or may not be the same problem.

I thought about putting how to do this up on my website under the
trouble shooting section for nvda but only have heard it happen now and
again.

Gene nz

On 24/02/2017 7:48 AM, Louis Maher wrote:
Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am
now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net




--
<b>Check out the new location of my accessibility central website for NVDA
tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date
with whats being updated on our website, you can also follow us on facebook
by visiting
the following link
https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader
available by visiting the following link
http://www.aotearoapeoplesnetwork.org/content/partner-libraries


Louis Maher <ljmaher@...>
 

Thanks Gene.  I will look into this.

 

 

Regards

Louis Maher

Phone: 713-444-7838

E-mail: ljmaher@...

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene
Sent: Thursday, February 23, 2017 3:14 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

 

Before uninstalling and reinstalling programs, try registering dll files in a procedure that has been discussed here before.  I don't know the procedure but it doesn't involve manually editing the registry.  It is a procedure to register one or more dll files.  If these files for some reason become unregistered, behavior such as you are describing will be seen.  The procedure involves typing and executing a command at the DOS prompt.  List members who have used it or know more about it will, I expect, discuss the matter further.  Uninstalling Firefox and NVDA may not solve the problem.  If it is the unregistered DLL files problem, it won't and considerable time and effort will have been wasted.  Registering the files is a quick and easy procedure.

 

Gene

----- Original Message -----

Sent: Thursday, February 23, 2017 2:56 PM

Subject: Re: [nvda] NVDA Web Browser Problem

 

Hi Gene,

jaws is working well.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@...

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene New
Zealand
Sent: Thursday, February 23, 2017 1:47 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Are you getting the same result with the jaws?


Gene nz



On 24/02/2017 8:41 AM, Louis Maher wrote:
> Hi Arlene,
>
> JAWS is my primary screen reader, and I do not have any issues with
> it.  I am trying to learn NVDA.
>
>
> Regards
> Louis Maher
> Phone: 713-444-7838
> E-mail: ljmaher@...
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Arlene
> Sent: Thursday, February 23, 2017 1:31 PM
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] NVDA Web Browser Problem
>
> Hi, Do you have another back up screen reader to rectify your problem?
> If you do, then try your back up screen reader and see if you have
> that same problem!  If NVDA is your primary screen reader you are in
trouble.
>
> -----Original Message-----
> From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
> Louis Maher
> Sent: February-23-17 10:49 AM
> To: nvda@nvda.groups.io
> Subject: [nvda] NVDA Web Browser Problem
>
> Folks,
>
> Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
> (51.?).  When I opened a webpage, the arrow keys just said unknown
> when I used them.  I uninstalled NVDA and Firefox and re-installed
> both.  I am now on NVDA 17.1), and I have the same issue.
>
> Any suggestions would be appreciated.
>
>
>
> Regards
> Louis Maher
> Phone: 713-444-7838
> E-mail: ljmaher@...
>
>
>
>
>
>
>
>
>
>
>

--
<b>Check out the new location of my accessibility central website for NVDA
tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date
with whats being updated on our website, you can also follow us on facebook
by visiting the following link
https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader
available by visiting the following link
http://www.aotearoapeoplesnetwork.org/content/partner-libraries






Louis Maher <ljmaher@...>
 

Thanks Alexander.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Alexander Masic
Sent: Thursday, February 23, 2017 3:15 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Personaly i feel myproblems using jaws together with Thunderbird is mutch
bigger then NVDA and thunderbird. Of course the blank row is a little
iritating. and something wich the devs should do something about.
But in genaral NVDA and thunderbird is far better then Jaws.




Den 2017-02-23 kl. 21:56, skrev Louis Maher:
Hi Gene,

jaws is working well.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Gene New Zealand
Sent: Thursday, February 23, 2017 1:47 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Are you getting the same result with the jaws?


Gene nz



On 24/02/2017 8:41 AM, Louis Maher wrote:
Hi Arlene,

JAWS is my primary screen reader, and I do not have any issues with
it. I am trying to learn NVDA.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Arlene
Sent: Thursday, February 23, 2017 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi, Do you have another back up screen reader to rectify your problem?
If you do, then try your back up screen reader and see if you have
that same problem! If NVDA is your primary screen reader you are in
trouble.
-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Louis Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access
Firefox (51.?). When I opened a webpage, the arrow keys just said
unknown when I used them. I uninstalled NVDA and Firefox and
re-installed both. I am now on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net










--
<b>Check out the new location of my accessibility central website for
NVDA tutorials, NVDA road tested programs, and other eyesight related
topics.
http://www.accessibilitycentral.net/ If you would like to keep up to
date with whats being updated on our website, you can also follow us
on facebook by visiting the following link
https://en-gb.facebook.com/people/AccessibilityCentral-Net/10000972793
0216 Also, check out which New Zealand libraries have the NVDA screen
reader available by visiting the following link
http://www.aotearoapeoplesnetwork.org/content/partner-libraries







Gene New Zealand <hurrikennyandopo@...>
 

Come to think of it as well when i had maths player when it first came
out after i uninstalled it i got a problem like that. at the time the
only fix was to reinstall the maths player again then things went back
to normal. Not sure if the bug has been fixed in a update to it as i did
not reinstall it after that as it is some thing i may not use.


Gene nz

On 24/02/2017 10:29 AM, Louis Maher wrote:
Thank you Gene.

I now remember this discussion in the past. I believe the problem came from
removing MathPlayer which I have done in the past few months.

I tried the procedure listed below, and the problem persists in Firefox and
Internet Explorer.

Perhaps I will try Edge.

Thanks for your help.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene New
Zealand
Sent: Thursday, February 23, 2017 1:44 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi Louis


I had some thing similar a while ago. it happened in mozilla thunder bird as
well as in mozilla fire fox.


When you went into mozilla fire fox even if you tabbed tried using arrow
keys single letter navigation keys etc it would also say unknown. Plus
the menus up the top would not work.


usually if the menus did not show you could use the f11 key to bring
them back but not in this case. So would get unknown in both programs.


it seemed some how some settings in mozilla fire fox had got corrupted

I can not remember if it happened in other programs i think they were
the only ones.


The way i was able to fix it was



I uninstalled mozilla fire fox from the add/remove programs section in
windows it might be called some thing else in other versions of windows.
it can be found under the control panel section.


When it has been done then Press the windows key + letter R to bring up
the run dialogue, then type in the following %appdata% then press the
enter key.


it will give you a list of folders and you will need to find the one for
mozilla

it will need to be deleted all together.


.


please note it will delete all of your settings then reinstall mozilla
fire fox, it then fixed the problem.

I also did the same as you did with nvda i uninstalled it from add
remove section and also did the other by pressing the Windows key +
letter R then typing in %appdata% then pressing the enter key, locating
the nvda folder and deleting it out then reinstalling nvda.
it was not NVDA that caused it but the other mozilla setting that i removed.

All has been good for months.

it may or may not be the same problem.

I thought about putting how to do this up on my website under the
trouble shooting section for nvda but only have heard it happen now and
again.

Gene nz

On 24/02/2017 7:48 AM, Louis Maher wrote:
Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am
now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net




--
<b>Check out the new location of my accessibility central website for NVDA tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date with whats being updated on our website, you can also follow us on facebook by visiting
the following link https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader available by visiting the following link http://www.aotearoapeoplesnetwork.org/content/partner-libraries


Louis Maher <ljmaher@...>
 

Gene,

I put MathPlayher back, and now everything works.

Thanks for reminding me about this conversation.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Gene New
Zealand
Sent: Thursday, February 23, 2017 3:42 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Come to think of it as well when i had maths player when it first came out
after i uninstalled it i got a problem like that. at the time the only fix
was to reinstall the maths player again then things went back to normal. Not
sure if the bug has been fixed in a update to it as i did not reinstall it
after that as it is some thing i may not use.


Gene nz



On 24/02/2017 10:29 AM, Louis Maher wrote:
Thank you Gene.

I now remember this discussion in the past. I believe the problem
came from removing MathPlayer which I have done in the past few months.

I tried the procedure listed below, and the problem persists in
Firefox and Internet Explorer.

Perhaps I will try Edge.

Thanks for your help.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of
Gene New Zealand
Sent: Thursday, February 23, 2017 1:44 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi Louis


I had some thing similar a while ago. it happened in mozilla thunder
bird as well as in mozilla fire fox.


When you went into mozilla fire fox even if you tabbed tried using
arrow keys single letter navigation keys etc it would also say
unknown. Plus the menus up the top would not work.


usually if the menus did not show you could use the f11 key to bring
them back but not in this case. So would get unknown in both programs.


it seemed some how some settings in mozilla fire fox had got corrupted

I can not remember if it happened in other programs i think they were
the only ones.


The way i was able to fix it was



I uninstalled mozilla fire fox from the add/remove programs section in
windows it might be called some thing else in other versions of windows.
it can be found under the control panel section.


When it has been done then Press the windows key + letter R to bring
up the run dialogue, then type in the following %appdata% then press
the enter key.


it will give you a list of folders and you will need to find the one
for mozilla

it will need to be deleted all together.


.


please note it will delete all of your settings then reinstall mozilla
fire fox, it then fixed the problem.

I also did the same as you did with nvda i uninstalled it from add
remove section and also did the other by pressing the Windows key +
letter R then typing in %appdata% then pressing the enter key,
locating the nvda folder and deleting it out then reinstalling nvda.
it was not NVDA that caused it but the other mozilla setting that i
removed.

All has been good for months.

it may or may not be the same problem.

I thought about putting how to do this up on my website under the
trouble shooting section for nvda but only have heard it happen now
and again.

Gene nz

On 24/02/2017 7:48 AM, Louis Maher wrote:
Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access
Firefox (51.?). When I opened a webpage, the arrow keys just said
unknown when I used them. I uninstalled NVDA and Firefox and
re-installed both. I am
now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net




--
<b>Check out the new location of my accessibility central website for NVDA
tutorials, NVDA road tested programs, and other eyesight related topics.
http://www.accessibilitycentral.net/ If you would like to keep up to date
with whats being updated on our website, you can also follow us on facebook
by visiting the following link
https://en-gb.facebook.com/people/AccessibilityCentral-Net/100009727930216
Also, check out which New Zealand libraries have the NVDA screen reader
available by visiting the following link
http://www.aotearoapeoplesnetwork.org/content/partner-libraries


Brenda <bjnite@...>
 

Have you tried a disk defragment and chkdsk. I find these have fix corrupt file issues. doesn't hurt to try.


brenda

On 2/23/2017 1:48 PM, Louis Maher wrote:
Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net






Quentin Christensen
 

Hi Louis,

Someone else reported a similar thing and noted the solution for them was to alt+tab away from Firefox and back.  It's not an ideal solution obviously, but I'd be curious to see if that helped.  That issue is: https://github.com/nvaccess/nvda/issues/5550

There's another bug for a similar thing, saying "unknown" after reading the page title.  Often (in the case of this user), waiting a moment after that, NVDA would go on to read the page: https://github.com/nvaccess/nvda/issues/4882

Finally, another problem that can cause this if it's happening in all browsers, is it could be a system component.  This thread has a number of ideas: https://github.com/nvaccess/nvda/issues/2807

Finally, if you could get the log file to send to me that might help too.  Info on the log file available here: https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

Kind regards

Quentin.

On Fri, Feb 24, 2017 at 5:48 AM, Louis Maher <ljmaher@...> wrote:
Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?).  When I opened a webpage, the arrow keys just said unknown when I
used them.  I uninstalled NVDA and Firefox and re-installed both.  I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@...








--
Quentin Christensen
Training Material Developer
Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Louis Maher <ljmaher@...>
 

Hi Quentin,

 

The problem was that I had uninstalled MathPlayer, and that removed a component NVDA uses for browsers.  Reinstalling MathPlayer restored that unknown component, and now NVDA works with Firefox and Internet Explorer.

 

JAWS apparently does not use this unknown component.  Note that this unknown component is not part of NVDA because uninstalling NVDA and reinstalling NVDA does not fix this problem.

 

 

 

Regards

Louis Maher

Phone: 713-444-7838

E-mail: ljmaher@...

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: Thursday, February 23, 2017 4:44 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

 

Hi Louis,

 

Someone else reported a similar thing and noted the solution for them was to alt+tab away from Firefox and back.  It's not an ideal solution obviously, but I'd be curious to see if that helped.  That issue is: https://github.com/nvaccess/nvda/issues/5550

 

There's another bug for a similar thing, saying "unknown" after reading the page title.  Often (in the case of this user), waiting a moment after that, NVDA would go on to read the page: https://github.com/nvaccess/nvda/issues/4882

 

Finally, another problem that can cause this if it's happening in all browsers, is it could be a system component.  This thread has a number of ideas: https://github.com/nvaccess/nvda/issues/2807

 

Finally, if you could get the log file to send to me that might help too.  Info on the log file available here: https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

 

Kind regards

 

Quentin.

 

On Fri, Feb 24, 2017 at 5:48 AM, Louis Maher <ljmaher@...> wrote:

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?).  When I opened a webpage, the arrow keys just said unknown when I
used them.  I uninstalled NVDA and Firefox and re-installed both.  I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@...






 

--

Quentin Christensen
Training Material Developer

Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Louis Maher <ljmaher@...>
 

Thanks Brenda for the suggestion.

Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Brenda
Sent: Thursday, February 23, 2017 4:00 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Have you tried a disk defragment and chkdsk. I find these have fix corrupt
file issues. doesn't hurt to try.


brenda


On 2/23/2017 1:48 PM, Louis Maher wrote:
Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am
now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net







Arlene
 

Oh, okay! Happy learning! NVDA is good. I use both.Jaws and NVDA. Here's
more if you want to know. If you want to go to your system ttrey. With NVDA
It's windows B. Don't ask me why that is. I wished like Jaws it's insert F
11

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher
Sent: February-23-17 11:41 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi Arlene,

JAWS is my primary screen reader, and I do not have any issues with it. I
am trying to learn NVDA.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Arlene
Sent: Thursday, February 23, 2017 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi, Do you have another back up screen reader to rectify your problem? If
you do, then try your back up screen reader and see if you have that same
problem! If NVDA is your primary screen reader you are in trouble.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?). When I opened a webpage, the arrow keys just said unknown when I
used them. I uninstalled NVDA and Firefox and re-installed both. I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@swbell.net


Quentin Christensen
 

Hi Arlene,

WINDOWS+B is a Windows command itself, not an NVDA command.

If you open the taskbar settings (easiest way is to open the start menu and start typing "taskbar"), then "Select which icons appear on the taskbar", make sure that "always show all icons in the notification area" is checked then it will ensure that you don't need to look in the notification overflow area to find some.

I think providing access to all notification tray icons even without that setting is the main extra thing that the Jaws setting does?

That being the case, we didn't want to use up a command to duplicate something which could already be achieved with an existing command.  As for why Windows chose WINDOWS+B to get to the notification area, I have never figured that out.

Kind regards

Quentin.

On Fri, Feb 24, 2017 at 12:33 PM, Arlene <nedster66@...> wrote:
Oh, okay! Happy learning! NVDA is good. I use both.Jaws and NVDA. Here's
more if you want to know. If you want to go to your system ttrey. With NVDA
It's windows B.  Don't ask me why that is.  I wished like Jaws it's insert F
11

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher
Sent: February-23-17 11:41 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi Arlene,

JAWS is my primary screen reader, and I do not have any issues with it.  I
am trying to learn NVDA.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@...

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Arlene
Sent: Thursday, February 23, 2017 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi, Do you have another back up screen reader to rectify your problem? If
you do, then try your back up screen reader and see if you have that same
problem!  If NVDA is your primary screen reader you are in trouble.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?).  When I opened a webpage, the arrow keys just said unknown when I
used them.  I uninstalled NVDA and Firefox and re-installed both.  I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@...

















--
Quentin Christensen
Training Material Developer
Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess 


Angelo Sonnesso
 

There is an NVDA add-in that uses the F11 key.

 

 

73 N2DYN Angelo

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: Thursday, February 23, 2017 8:55 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

 

Hi Arlene,

 

WINDOWS+B is a Windows command itself, not an NVDA command.

 

If you open the taskbar settings (easiest way is to open the start menu and start typing "taskbar"), then "Select which icons appear on the taskbar", make sure that "always show all icons in the notification area" is checked then it will ensure that you don't need to look in the notification overflow area to find some.


I think providing access to all notification tray icons even without that setting is the main extra thing that the Jaws setting does?


That being the case, we didn't want to use up a command to duplicate something which could already be achieved with an existing command.  As for why Windows chose WINDOWS+B to get to the notification area, I have never figured that out.

 

Kind regards

 

Quentin.

 

On Fri, Feb 24, 2017 at 12:33 PM, Arlene <nedster66@...> wrote:

Oh, okay! Happy learning! NVDA is good. I use both.Jaws and NVDA. Here's
more if you want to know. If you want to go to your system ttrey. With NVDA
It's windows B.  Don't ask me why that is.  I wished like Jaws it's insert F
11

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher

Sent: February-23-17 11:41 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi Arlene,

JAWS is my primary screen reader, and I do not have any issues with it.  I
am trying to learn NVDA.


Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@...

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Arlene
Sent: Thursday, February 23, 2017 1:31 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA Web Browser Problem

Hi, Do you have another back up screen reader to rectify your problem? If
you do, then try your back up screen reader and see if you have that same
problem!  If NVDA is your primary screen reader you are in trouble.

-----Original Message-----
From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Louis
Maher
Sent: February-23-17 10:49 AM
To: nvda@nvda.groups.io
Subject: [nvda] NVDA Web Browser Problem

Folks,

Several weeks ago, my NVDA (version 16.4) was unable to access Firefox
(51.?).  When I opened a webpage, the arrow keys just said unknown when I
used them.  I uninstalled NVDA and Firefox and re-installed both.  I am now
on NVDA 17.1), and I have the same issue.

Any suggestions would be appreciated.



Regards
Louis Maher
Phone: 713-444-7838
E-mail: ljmaher@...















 

--

Quentin Christensen
Training Material Developer

Basic Training for NVDA & Microsoft Word with NVDA E-Books now available: http://www.nvaccess.org/shop/

 

www.nvaccess.org 
Facebook: http://www.facebook.com/NVAccess 
Twitter: @NVAccess