Topics

Outlook 2016 - Cannot Open Certain Messages When NVDA is Active

Christo Vorster
 
Edited

GAood Morning list

I have a problem opening certain emails in Outlook 2016.

 

If NVDA is turned off, the specific mails can be opened.

 

I copied the View Log after I experienced the problem.

 

Would it help if I uninstall, and then re-install NVDA?

 

 

Please help!!

Regards

 

Christo Vorster (Worcester, south Africa)

 

This is the copy of the log:

 

INFO - __main__ (10:54:35.500) - MainThread (9268):

Starting NVDA version 2020.1

INFO - core.main (10:54:36.897) - MainThread (9268):

Config dir: C:\Users\Christo Vorster\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (10:54:36.897) - MainThread (9268):

Loading config: C:\Users\Christo Vorster\AppData\Roaming\nvda\nvda.ini

INFO - core.main (10:54:40.442) - MainThread (9268):

Using Windows version 10.0.19041 workstation

INFO - core.main (10:54:40.442) - MainThread (9268):

Using Python version 3.7.7 (tags/v3.7.7:d7c567b08f, Mar 10 2020, 09:44:33) [MSC v.1900 32 bit (Intel)]

INFO - core.main (10:54:40.442) - MainThread (9268):

Using comtypes version 1.1.7

INFO - core.main (10:54:40.442) - MainThread (9268):

Using configobj version 5.1.0 with validate version 1.0.1

INFO - synthDriverHandler.setSynth (10:54:48.280) - MainThread (9268):

Loaded synthDriver ibmeci

INFO - core.main (10:54:49.218) - MainThread (9268):

Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5 with six version 1.12.0

INFO - brailleInput.initialize (10:54:49.220) - MainThread (9268):

Braille input initialized

INFO - braille.initialize (10:54:49.228) - MainThread (9268):

Using liblouis version 3.12.0

INFO - braille.initialize (10:54:49.241) - MainThread (9268):

Using pySerial version 3.4

INFO - braille.BrailleHandler.setDisplayByName (10:54:51.145) - MainThread (9268):

Loaded braille display driver noBraille, current display has 0 cells.

INFO - core.main (10:54:53.007) - MainThread (9268):

Java Access Bridge support initialized

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:54:53.272) - _UIAHandler.UIAHandler.MTAThread (7440):

UIAutomation: IUIAutomation6

INFO - core.main (10:55:00.063) - MainThread (9268):

NVDA initialized

ERROR - eventHandler.executeEvent (11:07:11.977) - MainThread (9268):

error executing event: gainFocus on <appModules.outlook.UIAGridRow object at 0x079A43B0> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\__init__.pyc", line 1102, in event_gainFocus

  File "NVDAObjects\behaviors.pyc", line 611, in reportFocus

  File "NVDAObjects\__init__.pyc", line 988, in reportFocus

  File "speech\__init__.pyc", line 469, in speakObject

  File "speech\__init__.pyc", line 506, in getObjectSpeech

  File "speech\__init__.pyc", line 377, in getObjectPropertiesSpeech

  File "baseObject.pyc", line 42, in __get__

  File "baseObject.pyc", line 145, in _getPropertyViaCache

  File "appModules\outlook.pyc", line 445, in _get_name

  File "comtypesMonkeyPatches.pyc", line 26, in __call__

_ctypes.COMError: (-2146233083, None, (None, None, None, 0, None))

ERROR - eventHandler.executeEvent (11:07:46.564) - MainThread (9268):

error executing event: gainFocus on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "speech\__init__.pyc", line 512, in getObjectSpeech

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

 

During handling of the above exception, another exception occurred:

 

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\__init__.pyc", line 1102, in event_gainFocus

  File "NVDAObjects\__init__.pyc", line 988, in reportFocus

  File "speech\__init__.pyc", line 469, in speakObject

  File "speech\__init__.pyc", line 527, in getObjectSpeech

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 678, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

ERROR - eventHandler.executeEvent (11:07:46.574) - MainThread (9268):

error executing event: caret on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\IAccessible\winword.pyc", line 47, in event_caret

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

ERROR - eventHandler.executeEvent (11:07:46.595) - MainThread (9268):

error executing event: caret on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\IAccessible\winword.pyc", line 47, in event_caret

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

 

 

 

 

 

 

This message has been retitled so that the exact nature of the problem is front and center.   I have also quoted the problem description again, as it was buried after the log content posted.

Please refrain from posting logs on the group.  If an assistant needs one, they will ask for it to be sent directly to them.


On Wed, Jul 29, 2020 at 05:21 AM, Christo Vorster wrote:

I have a problem opening certain emails in Outlook 2016.

 

If NVDA is turned off, the specific mails can be opened.

 

I copied the View Log after I experienced the problem.

 

Would it help if I uninstall, and then re-install NVDA?


 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Science has become just another voice in the room; it has lost its platform.  Now, you simply declare your own truth.

      ~ Dr. Paul A. Offit, in New York Times article, How Anti-Vaccine Sentiment Took Hold in the United States, September 23, 2019

 

 

 

Hi all,

Regarding logs, a log at the info level won’t give developers the detailed picture we need. For some issues, an info log would suffice, but for many issues, we (developers) need a debug log (and please do send them privately as it will contain things you type on your keyboard and braille display).

Cheers,

Joseph

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, July 29, 2020 7:44 AM
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook 2016 - Cannot Open Certain Messages When NVDA is Active

 

This message has been retitled so that the exact nature of the problem is front and center.   I have also quoted the problem description again, as it was buried after the log content posted.

Please refrain from posting logs on the group.  If an assistant needs one, they will ask for it to be sent directly to them.


On Wed, Jul 29, 2020 at 05:21 AM, Christo Vorster wrote:

I have a problem opening certain emails in Outlook 2016.

 

If NVDA is turned off, the specific mails can be opened.

 

I copied the View Log after I experienced the problem.

 

Would it help if I uninstall, and then re-install NVDA?


 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Science has become just another voice in the room; it has lost its platform.  Now, you simply declare your own truth.

      ~ Dr. Paul A. Offit, in New York Times article, How Anti-Vaccine Sentiment Took Hold in the United States, September 23, 2019

 

 

Quentin Christensen
 

Hi Christo,

Could you get me a copy of your NVDA log to have a look at please, ideally at debug level?
Please send it attached to an email to info@....  Include a description of what you have done and what isn't working as it should (so I know what it's about in case I don't get to investigate today).

First of all, your NVDA key is either INSERT or CAPS LOCK, depending on how you have NVDA setup.  So, to set your log level:
1) Press NVDA+control+g to open the general settings
2) Press TAB until the focus is on 'Log level'
3) Press DOWN ARROW to get to 'Debug'
4) Press ENTER to close settings
5) Press NVDA+control+c to save settings.

To restart NVDA with add-ons disabled:
1) Press NVDA+Q
2) Down arrow to 'Restart with add-ons disabled'
3) Press ENTER

Next, recreate the issue - do whatever causes problems.

To get NVDA's log after that, there are several ways:

If NVDA is still running and usable:
1) Press NVDA+F1 to open the log viewer
2) Press CONTROL+A to select all.
3) Press CONTROL+C to copy.
4) Open your email and start a message to info@..., type a little about what you have done and what has happened in the body of the message, then leave a space and:
5) Press CONTROL+V to paste the copied log.

Instead of using the log viewer, or if NVDA has stopped and you needed to restart it or the computer:
1) Press WINDOWS+R to open Windows' Run dialog
2) Type %temp% and press ENTER (that's the percent sign, the letter t e m p and another percent sign).  Windows Explorer should open to the temporary folder.
3) Press TAB to move to the file list
4) Press N and move down to find up to three files:  nvda.log (the log file for the current or most recent NVDA session), nvda-old.og (the log from the previous session) and nvda-crash.dmp (a crash dump with more information created if NVDA itself crashes).
5) Depending on what email program you use, the steps will be different, but attach as many of those three files to an email to info@... as will be useful, and again in the body of the message describe a bit about what has happened.

If possible, could you please also forward a message which causes problems to me so that I can endeavour to replicate myself?  Ideally, instead of forwarding as you normally would, could you please forward as attachment?  In Outlook you can move to the message in the list, then press ALT+H, 0, 0, then F.

Sometimes when forwarding a message normally, the email client can alter the structure enough so that even though it looks the same, it might not cause exactly the same effects, (such as crashing NVDA).

Kind regards

Quentin.

On Wed, Jul 29, 2020 at 7:21 PM Christo Vorster <christo.vorster.klavierstem@...> wrote:

GAood Morning list

Please help!!

Regards

 

Christo Vorster (Worcester, south Africa)

 

This is the copy of the log:

 

INFO - __main__ (10:54:35.500) - MainThread (9268):

Starting NVDA version 2020.1

INFO - core.main (10:54:36.897) - MainThread (9268):

Config dir: C:\Users\Christo Vorster\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (10:54:36.897) - MainThread (9268):

Loading config: C:\Users\Christo Vorster\AppData\Roaming\nvda\nvda.ini

INFO - core.main (10:54:40.442) - MainThread (9268):

Using Windows version 10.0.19041 workstation

INFO - core.main (10:54:40.442) - MainThread (9268):

Using Python version 3.7.7 (tags/v3.7.7:d7c567b08f, Mar 10 2020, 09:44:33) [MSC v.1900 32 bit (Intel)]

INFO - core.main (10:54:40.442) - MainThread (9268):

Using comtypes version 1.1.7

INFO - core.main (10:54:40.442) - MainThread (9268):

Using configobj version 5.1.0 with validate version 1.0.1

INFO - synthDriverHandler.setSynth (10:54:48.280) - MainThread (9268):

Loaded synthDriver ibmeci

INFO - core.main (10:54:49.218) - MainThread (9268):

Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5 with six version 1.12.0

INFO - brailleInput.initialize (10:54:49.220) - MainThread (9268):

Braille input initialized

INFO - braille.initialize (10:54:49.228) - MainThread (9268):

Using liblouis version 3.12.0

INFO - braille.initialize (10:54:49.241) - MainThread (9268):

Using pySerial version 3.4

INFO - braille.BrailleHandler.setDisplayByName (10:54:51.145) - MainThread (9268):

Loaded braille display driver noBraille, current display has 0 cells.

INFO - core.main (10:54:53.007) - MainThread (9268):

Java Access Bridge support initialized

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:54:53.272) - _UIAHandler.UIAHandler.MTAThread (7440):

UIAutomation: IUIAutomation6

INFO - core.main (10:55:00.063) - MainThread (9268):

NVDA initialized

ERROR - eventHandler.executeEvent (11:07:11.977) - MainThread (9268):

error executing event: gainFocus on <appModules.outlook.UIAGridRow object at 0x079A43B0> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\__init__.pyc", line 1102, in event_gainFocus

  File "NVDAObjects\behaviors.pyc", line 611, in reportFocus

  File "NVDAObjects\__init__.pyc", line 988, in reportFocus

  File "speech\__init__.pyc", line 469, in speakObject

  File "speech\__init__.pyc", line 506, in getObjectSpeech

  File "speech\__init__.pyc", line 377, in getObjectPropertiesSpeech

  File "baseObject.pyc", line 42, in __get__

  File "baseObject.pyc", line 145, in _getPropertyViaCache

  File "appModules\outlook.pyc", line 445, in _get_name

  File "comtypesMonkeyPatches.pyc", line 26, in __call__

_ctypes.COMError: (-2146233083, None, (None, None, None, 0, None))

ERROR - eventHandler.executeEvent (11:07:46.564) - MainThread (9268):

error executing event: gainFocus on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "speech\__init__.pyc", line 512, in getObjectSpeech

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

 

During handling of the above exception, another exception occurred:

 

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\__init__.pyc", line 1102, in event_gainFocus

  File "NVDAObjects\__init__.pyc", line 988, in reportFocus

  File "speech\__init__.pyc", line 469, in speakObject

  File "speech\__init__.pyc", line 527, in getObjectSpeech

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 678, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

ERROR - eventHandler.executeEvent (11:07:46.574) - MainThread (9268):

error executing event: caret on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\IAccessible\winword.pyc", line 47, in event_caret

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

ERROR - eventHandler.executeEvent (11:07:46.595) - MainThread (9268):

error executing event: caret on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\IAccessible\winword.pyc", line 47, in event_caret

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

 

 

 

I have a problem opening certain emails in Outlook 2016.

 

If NVDA is turned off, the specific mails can be opened.

 

I copied the View Log after I experienced the problem.

 

Would it help if I uninstall, and then re-install NVDA?

 

 



--
Quentin Christensen
Training and Support Manager

Christo Vorster
 

Hi Quentin

 

It seems as if there was some kind of problem with the mail I receveid. After I installed NVDA 2020.2 and deleted the email, then requesting a re-send of the message, everything worked well.

 

Thank you, if I experience something similar, I’ll be in touch again.

 

Regards

 

Christo Vorster (Worcester, South Africa)

 

From: nvda@nvda.groups.io [mailto:nvda@nvda.groups.io] On Behalf Of Quentin Christensen
Sent: Friday, 31 July 2020 06:07
To: nvda@nvda.groups.io
Subject: Re: [nvda] NVDA PROBLEM

 

Hi Christo,

 

Could you get me a copy of your NVDA log to have a look at please, ideally at debug level?
Please send it attached to an email to info@....  Include a description of what you have done and what isn't working as it should (so I know what it's about in case I don't get to investigate today).

First of all, your NVDA key is either INSERT or CAPS LOCK, depending on how you have NVDA setup.  So, to set your log level:
1) Press NVDA+control+g to open the general settings
2) Press TAB until the focus is on 'Log level'
3) Press DOWN ARROW to get to 'Debug'
4) Press ENTER to close settings
5) Press NVDA+control+c to save settings.

To restart NVDA with add-ons disabled:
1) Press NVDA+Q
2) Down arrow to 'Restart with add-ons disabled'
3) Press ENTER

Next, recreate the issue - do whatever causes problems.

To get NVDA's log after that, there are several ways:

If NVDA is still running and usable:
1) Press NVDA+F1 to open the log viewer
2) Press CONTROL+A to select all.
3) Press CONTROL+C to copy.
4) Open your email and start a message to info@..., type a little about what you have done and what has happened in the body of the message, then leave a space and:
5) Press CONTROL+V to paste the copied log.

Instead of using the log viewer, or if NVDA has stopped and you needed to restart it or the computer:
1) Press WINDOWS+R to open Windows' Run dialog
2) Type %temp% and press ENTER (that's the percent sign, the letter t e m p and another percent sign).  Windows Explorer should open to the temporary folder.
3) Press TAB to move to the file list
4) Press N and move down to find up to three files:  nvda.log (the log file for the current or most recent NVDA session), nvda-old.og (the log from the previous session) and nvda-crash.dmp (a crash dump with more information created if NVDA itself crashes).
5) Depending on what email program you use, the steps will be different, but attach as many of those three files to an email to info@... as will be useful, and again in the body of the message describe a bit about what has happened.

 

If possible, could you please also forward a message which causes problems to me so that I can endeavour to replicate myself?  Ideally, instead of forwarding as you normally would, could you please forward as attachment?  In Outlook you can move to the message in the list, then press ALT+H, 0, 0, then F.

 

Sometimes when forwarding a message normally, the email client can alter the structure enough so that even though it looks the same, it might not cause exactly the same effects, (such as crashing NVDA).

 

Kind regards

 

Quentin.

 

On Wed, Jul 29, 2020 at 7:21 PM Christo Vorster <christo.vorster.klavierstem@...> wrote:

GAood Morning list

Please help!!

Regards

 

Christo Vorster (Worcester, south Africa)

 

This is the copy of the log:

 

INFO - __main__ (10:54:35.500) - MainThread (9268):

Starting NVDA version 2020.1

INFO - core.main (10:54:36.897) - MainThread (9268):

Config dir: C:\Users\Christo Vorster\AppData\Roaming\nvda

INFO - config.ConfigManager._loadConfig (10:54:36.897) - MainThread (9268):

Loading config: C:\Users\Christo Vorster\AppData\Roaming\nvda\nvda.ini

INFO - core.main (10:54:40.442) - MainThread (9268):

Using Windows version 10.0.19041 workstation

INFO - core.main (10:54:40.442) - MainThread (9268):

Using Python version 3.7.7 (tags/v3.7.7:d7c567b08f, Mar 10 2020, 09:44:33) [MSC v.1900 32 bit (Intel)]

INFO - core.main (10:54:40.442) - MainThread (9268):

Using comtypes version 1.1.7

INFO - core.main (10:54:40.442) - MainThread (9268):

Using configobj version 5.1.0 with validate version 1.0.1

INFO - synthDriverHandler.setSynth (10:54:48.280) - MainThread (9268):

Loaded synthDriver ibmeci

INFO - core.main (10:54:49.218) - MainThread (9268):

Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5 with six version 1.12.0

INFO - brailleInput.initialize (10:54:49.220) - MainThread (9268):

Braille input initialized

INFO - braille.initialize (10:54:49.228) - MainThread (9268):

Using liblouis version 3.12.0

INFO - braille.initialize (10:54:49.241) - MainThread (9268):

Using pySerial version 3.4

INFO - braille.BrailleHandler.setDisplayByName (10:54:51.145) - MainThread (9268):

Loaded braille display driver noBraille, current display has 0 cells.

INFO - core.main (10:54:53.007) - MainThread (9268):

Java Access Bridge support initialized

INFO - _UIAHandler.UIAHandler.MTAThreadFunc (10:54:53.272) - _UIAHandler.UIAHandler.MTAThread (7440):

UIAutomation: IUIAutomation6

INFO - core.main (10:55:00.063) - MainThread (9268):

NVDA initialized

ERROR - eventHandler.executeEvent (11:07:11.977) - MainThread (9268):

error executing event: gainFocus on <appModules.outlook.UIAGridRow object at 0x079A43B0> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\__init__.pyc", line 1102, in event_gainFocus

  File "NVDAObjects\behaviors.pyc", line 611, in reportFocus

  File "NVDAObjects\__init__.pyc", line 988, in reportFocus

  File "speech\__init__.pyc", line 469, in speakObject

  File "speech\__init__.pyc", line 506, in getObjectSpeech

  File "speech\__init__.pyc", line 377, in getObjectPropertiesSpeech

  File "baseObject.pyc", line 42, in __get__

  File "baseObject.pyc", line 145, in _getPropertyViaCache

  File "appModules\outlook.pyc", line 445, in _get_name

  File "comtypesMonkeyPatches.pyc", line 26, in __call__

_ctypes.COMError: (-2146233083, None, (None, None, None, 0, None))

ERROR - eventHandler.executeEvent (11:07:46.564) - MainThread (9268):

error executing event: gainFocus on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "speech\__init__.pyc", line 512, in getObjectSpeech

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

 

During handling of the above exception, another exception occurred:

 

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\__init__.pyc", line 1102, in event_gainFocus

  File "NVDAObjects\__init__.pyc", line 988, in reportFocus

  File "speech\__init__.pyc", line 469, in speakObject

  File "speech\__init__.pyc", line 527, in getObjectSpeech

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 678, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

ERROR - eventHandler.executeEvent (11:07:46.574) - MainThread (9268):

error executing event: caret on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\IAccessible\winword.pyc", line 47, in event_caret

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

ERROR - eventHandler.executeEvent (11:07:46.595) - MainThread (9268):

error executing event: caret on <appModules.outlook.OutlookWordDocument object at 0x0708E250> with extra args of {}

Traceback (most recent call last):

  File "eventHandler.pyc", line 155, in executeEvent

  File "eventHandler.pyc", line 92, in __init__

  File "eventHandler.pyc", line 100, in next

  File "NVDAObjects\IAccessible\winword.pyc", line 47, in event_caret

  File "documentBase.pyc", line 24, in makeTextInfo

  File "NVDAObjects\window\winword.pyc", line 673, in __init__

AttributeError: 'NoneType' object has no attribute 'range'

 

 

 

I have a problem opening certain emails in Outlook 2016.

 

If NVDA is turned off, the specific mails can be opened.

 

I copied the View Log after I experienced the problem.

 

Would it help if I uninstall, and then re-install NVDA?

 

 


 

--

Quentin Christensen
Training and Support Manager