Topics

Outlook Bug When Scrolling Through Messages

kelby carlson
 

I have two computers for work, both now running NVDA 2019.1.1. My
desktop is a Windows 7; MS Outlook works fine on that computer.

My laptop is Windows 10. Outlook has a major bug with NVDA that I am
seeing: namely that when I try to arrow through messages in a folder,
NVDA does not speak the messages. I can figure out what they are via
object navigation, but this is cumbersome. I thought the update to
2019.1.1 would fix it, but it has not. Does anyone know of a solution?

--
Kelby Carlson

kelby carlson
 

One difference is that the laptop is running Outlook 2016, where the desktop is running Outlook 2013.

Quentin Christensen
 

Have you got any add-ons?  If so are they up to date?  If you restart NVDA with add-ons disabled (NVDA+Q, then down arrow to restart with add-ons disabled and enter), does it help?

If you go to your power settings and ensure everything is set to "always on" or "high performance", does that make a difference?

If none of that helps, if you send me a log, I can have a look and see if there's anything obvious inside.

Kind regards

Quentin.

On Wed, Aug 7, 2019 at 3:55 AM kelby carlson <kelbycarlson@...> wrote:
One difference is that the laptop is running Outlook 2016, where the desktop is running Outlook 2013.



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

kelby carlson
 

I don't believe the ad-ons are any different on my laptop than my desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and Outlook, which does not have this problem. This leads me to believe it must have to do with the specific computer, though I can't imagine what the problem is. They are both Lenovo brand.

Quentin Christensen
 

Maybe double check that the addons are all up to date on the misbehaving computer, just in case (might be same addons but an older version).  If you could send me a log, I can have a look and see if anything pops out.

Quentin.

On Wed, Aug 7, 2019 at 11:31 PM kelby carlson <kelbycarlson@...> wrote:
I don't believe the ad-ons are any different on my laptop than my desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and Outlook, which does not have this problem. This leads me to believe it must have to do with the specific computer, though I can't imagine what the problem is. They are both Lenovo brand.



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

kelby carlson
 

I did check, and they are the same. How do I send a log?

kelby carlson
 

I tried restarting without ad-ons, which also did nothing to improve the situation.

George Bell
 

Are both systems running the same version of Windows 10?  The current version is 1903, but there have been updates to even that version recently.

 

George

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

 

I don't believe the ad-ons are any different on my laptop than my desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and Outlook, which does not have this problem. This leads me to believe it must have to do with the specific computer, though I can't imagine what the problem is. They are both Lenovo brand.

kelby carlson
 

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The current
version is 1903, but there have been updates to even that version recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and Outlook,
which does not have this problem. This leads me to believe it must have to
do with the specific computer, though I can't imagine what the problem is.
They are both Lenovo brand.




--
Kelby Carlson

Quentin Christensen
 

There is information on log files at:  https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then needing to reboot or something afterwards - replicate the issue, then press NVDA+F1 to open the log.  Press CONTROL+A to select all, then CONTROL+C to copy, create an email to me (or the list) with details of the issue and how to replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...> wrote:
Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
> Are both systems running the same version of Windows 10?  The current
> version is 1903, but there have been updates to even that version recently.
>
> George
>
> From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
> Sent: 07 August 2019 14:31
> To: nvda@nvda.groups.io
> Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages
>
> I don't believe the ad-ons are any different on my laptop than my desktop.
>
> I also have a home laptop with the latest NVDA, WIndows 10, and Outlook,
> which does not have this problem. This leads me to believe it must have to
> do with the specific computer, though I can't imagine what the problem is.
> They are both Lenovo brand.
>
>
>
>
>


--
Kelby Carlson





--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

kelby carlson
 

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at address 58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern

On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then needing to
reboot or something afterwards - replicate the issue, then press NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to copy,
create an email to me (or the list) with details of the issue and how to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The current
version is 1903, but there have been updates to even that version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it must have
to
do with the specific computer, though I can't imagine what the problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Kelby Carlson

Quentin Christensen
 

It looks like this issue:  https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...> wrote:
Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
  File "nvda_slave.pyw", line 94, in main
  File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
  File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
  File "comtypes\__init__.pyo", line 1247, in GetActiveObject
  File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at address 58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
> There is information on log files at:
> https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps
>
> One way, if it's an issue that you can replicate without then needing to
> reboot or something afterwards - replicate the issue, then press NVDA+F1 to
> open the log.  Press CONTROL+A to select all, then CONTROL+C to copy,
> create an email to me (or the list) with details of the issue and how to
> replicate, then press CONTROL+V to paste.
>
> Kind regards
>
> Quentin.
>
> On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...>
> wrote:
>
>> Yes, I believe so.
>>
>> On 8/7/19, George Bell <george@...> wrote:
>> > Are both systems running the same version of Windows 10?  The current
>> > version is 1903, but there have been updates to even that version
>> recently.
>> >
>> > George
>> >
>> > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby
>> carlson
>> > Sent: 07 August 2019 14:31
>> > To: nvda@nvda.groups.io
>> > Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages
>> >
>> > I don't believe the ad-ons are any different on my laptop than my
>> desktop.
>> >
>> > I also have a home laptop with the latest NVDA, WIndows 10, and
>> > Outlook,
>> > which does not have this problem. This leads me to believe it must have
>> to
>> > do with the specific computer, though I can't imagine what the problem
>> is.
>> > They are both Lenovo brand.
>> >
>> >
>> >
>> >
>> >
>>
>>
>> --
>> Kelby Carlson
>>
>>
>>
>>
>
> --
> Quentin Christensen
> Training and Support Manager
>
> NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
> now
> available!
>
> Web: www.nvaccess.org
> Training: https://www.nvaccess.org/shop/
> Certification: https://certification.nvaccess.org/
> User group: https://nvda.groups.io/g/nvda
> Facebook: http://www.facebook.com/NVAccess
> Twitter: @NVAccess <https://twitter.com/NVAccess>
>
>
>
>


--
Kelby Carlson





--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

kelby carlson
 

No, I don't think Avast has ever been on the computer. Also, Outlook does not display the "waiting for Outlook" dialogue, nor does it freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While overall they were extremely unhelpful, we did figure out that precisely the same issue occurs when using Outlook with Narrator on that particular computer. This leads me to believe it is some setting in Outlook or on the computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...> wrote:

It looks like this issue:  https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...> wrote:
Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
  File "nvda_slave.pyw", line 94, in main
  File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
  File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
  File "comtypes\__init__.pyo", line 1247, in GetActiveObject
  File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at address 58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
> There is information on log files at:
> https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps
>
> One way, if it's an issue that you can replicate without then needing to
> reboot or something afterwards - replicate the issue, then press NVDA+F1 to
> open the log.  Press CONTROL+A to select all, then CONTROL+C to copy,
> create an email to me (or the list) with details of the issue and how to
> replicate, then press CONTROL+V to paste.
>
> Kind regards
>
> Quentin.
>
> On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...>
> wrote:
>
>> Yes, I believe so.
>>
>> On 8/7/19, George Bell <george@...> wrote:
>> > Are both systems running the same version of Windows 10?  The current
>> > version is 1903, but there have been updates to even that version
>> recently.
>> >
>> > George
>> >
>> > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby
>> carlson
>> > Sent: 07 August 2019 14:31
>> > To: nvda@nvda.groups.io
>> > Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages
>> >
>> > I don't believe the ad-ons are any different on my laptop than my
>> desktop.
>> >
>> > I also have a home laptop with the latest NVDA, WIndows 10, and
>> > Outlook,
>> > which does not have this problem. This leads me to believe it must have
>> to
>> > do with the specific computer, though I can't imagine what the problem
>> is.
>> > They are both Lenovo brand.
>> >
>> >
>> >
>> >
>> >
>>
>>
>> --
>> Kelby Carlson
>>
>>
>>
>>
>
> --
> Quentin Christensen
> Training and Support Manager
>
> NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
> now
> available!
>
> Web: www.nvaccess.org
> Training: https://www.nvaccess.org/shop/
> Certification: https://certification.nvaccess.org/
> User group: https://nvda.groups.io/g/nvda
> Facebook: http://www.facebook.com/NVAccess
> Twitter: @NVAccess <https://twitter.com/NVAccess>
>
>
>
>


--
Kelby Carlson





--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

Quentin Christensen
 

Ah that definitely seems to point to an issue with Outlook to affect both NVDA and narrator.  Are Microsoft going to follow it up?


On Tue, Aug 13, 2019 at 11:44 PM kelby carlson <kelbycarlson@...> wrote:
No, I don't think Avast has ever been on the computer. Also, Outlook does not display the "waiting for Outlook" dialogue, nor does it freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While overall they were extremely unhelpful, we did figure out that precisely the same issue occurs when using Outlook with Narrator on that particular computer. This leads me to believe it is some setting in Outlook or on the computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...> wrote:

It looks like this issue:  https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...> wrote:
Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
  File "nvda_slave.pyw", line 94, in main
  File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
  File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
  File "comtypes\__init__.pyo", line 1247, in GetActiveObject
  File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at address 58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
> There is information on log files at:
> https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps
>
> One way, if it's an issue that you can replicate without then needing to
> reboot or something afterwards - replicate the issue, then press NVDA+F1 to
> open the log.  Press CONTROL+A to select all, then CONTROL+C to copy,
> create an email to me (or the list) with details of the issue and how to
> replicate, then press CONTROL+V to paste.
>
> Kind regards
>
> Quentin.
>
> On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...>
> wrote:
>
>> Yes, I believe so.
>>
>> On 8/7/19, George Bell <george@...> wrote:
>> > Are both systems running the same version of Windows 10?  The current
>> > version is 1903, but there have been updates to even that version
>> recently.
>> >
>> > George
>> >
>> > From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby
>> carlson
>> > Sent: 07 August 2019 14:31
>> > To: nvda@nvda.groups.io
>> > Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages
>> >
>> > I don't believe the ad-ons are any different on my laptop than my
>> desktop.
>> >
>> > I also have a home laptop with the latest NVDA, WIndows 10, and
>> > Outlook,
>> > which does not have this problem. This leads me to believe it must have
>> to
>> > do with the specific computer, though I can't imagine what the problem
>> is.
>> > They are both Lenovo brand.
>> >
>> >
>> >
>> >
>> >
>>
>>
>> --
>> Kelby Carlson
>>
>>
>>
>>
>
> --
> Quentin Christensen
> Training and Support Manager
>
> NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
> now
> available!
>
> Web: www.nvaccess.org
> Training: https://www.nvaccess.org/shop/
> Certification: https://certification.nvaccess.org/
> User group: https://nvda.groups.io/g/nvda
> Facebook: http://www.facebook.com/NVAccess
> Twitter: @NVAccess <https://twitter.com/NVAccess>
>
>
>
>


--
Kelby Carlson





--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 now available!

kelby carlson
 

No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect both
NVDA and narrator. Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson <kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook does
not display the "waiting for Outlook" dialogue, nor does it freeze. It
just
doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall
they were extremely unhelpful, we did figure out that precisely the same
issue occurs when using Outlook with Narrator on that particular
computer.
This leads me to believe it is some setting in Outlook or on the computer
that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to copy,
create an email to me (or the list) with details of the issue and how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The
current
version is 1903, but there have been updates to even that version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Kelby Carlson

kelby carlson
 

I've continued to try everything I can think of to solve this issue. I
can somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this
computer (ad not even to Outlook 2016) but I can't for the life of me
figure out what it could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect both
NVDA and narrator. Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson <kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does
not display the "waiting for Outlook" dialogue, nor does it freeze. It
just
doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall
they were extremely unhelpful, we did figure out that precisely the same
issue occurs when using Outlook with Narrator on that particular
computer.
This leads me to believe it is some setting in Outlook or on the
computer
that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to copy,
create an email to me (or the list) with details of the issue and how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The
current
version is 1903, but there have been updates to even that version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson




--
Kelby Carlson

Ralf Kefferpuetz
 

Did you try to uninstall and re-install the Office suite?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: Montag, 26. August 2019 18:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I've continued to try everything I can think of to solve this issue. I can somewhat get around it with object navigation, but it's still very inconvenient. As I said, it is clearly something unique to this computer (ad not even to Outlook 2016) but I can't for the life of me figure out what it could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect
both NVDA and narrator. Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson
<kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does not display the "waiting for Outlook" dialogue, nor does it
freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall they were extremely unhelpful, we did figure out that
precisely the same issue occurs when using Outlook with Narrator on
that particular computer.
This leads me to believe it is some setting in Outlook or on the
computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to copy,
create an email to me (or the list) with details of the issue and how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson <kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The
current
version is 1903, but there have been updates to even that version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson




--
Kelby Carlson

kelby carlson
 

It's a work computer so unfortunately I can't. But I may ask my work to do that.

On 8/26/19, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:
Did you try to uninstall and re-install the Office suite?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: Montag, 26. August 2019 18:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I've continued to try everything I can think of to solve this issue. I can
somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this computer (ad
not even to Outlook 2016) but I can't for the life of me figure out what it
could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect
both NVDA and narrator. Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson
<kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does not display the "waiting for Outlook" dialogue, nor does it
freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall they were extremely unhelpful, we did figure out that
precisely the same issue occurs when using Outlook with Narrator on
that particular computer.
This leads me to believe it is some setting in Outlook or on the
computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at
address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then
needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to
copy,
create an email to me (or the list) with details of the issue and
how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson
<kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The
current
version is 1903, but there have been updates to even that version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it
must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson




--
Kelby Carlson







--
Kelby Carlson

erik burggraaf
 

Does this computer run off of a corporate intranet? I had a college laptop like this. It wasn't doing everything in the cloud, but it was making me log in to the college for authentication and things like windows update deployment.

Similarly, is your outlook PST file stored locally or on your company's server under your account?

If the .PST is stored locally, have you tried tools to repair it? Similarly, have you tried running tools to repair or clean the registry?

I'm just imagining outlook reading and writing to this corupt data file and having it bog down, or trying to read across the network and having severe latency issues.

Best,

Erik

On August 26, 2019 1:37:10 PM "kelby carlson" <kelbycarlson@...> wrote:

It's a work computer so unfortunately I can't. But I may ask my work to do that.

On 8/26/19, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:
Did you try to uninstall and re-install the Office suite?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: Montag, 26. August 2019 18:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I've continued to try everything I can think of to solve this issue. I can
somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this computer (ad
not even to Outlook 2016) but I can't for the life of me figure out what it
could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect
both NVDA and narrator. Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson
<kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does not display the "waiting for Outlook" dialogue, nor does it
freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall they were extremely unhelpful, we did figure out that
precisely the same issue occurs when using Outlook with Narrator on
that particular computer.
This leads me to believe it is some setting in Outlook or on the
computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at
address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then
needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to
copy,
create an email to me (or the list) with details of the issue and
how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson
<kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The
current
version is 1903, but there have been updates to even that version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it
must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson




--
Kelby Carlson







--
Kelby Carlson

kelby carlson
 

I am on a VPN at work; however, Outlook has the same issues when I am on this computer at home. I'm not sure about the PST file though.

On Aug 26, 2019, at 2:04 PM, erik burggraaf <erik@...> wrote:

Does this computer run off of a corporate intranet? I had a college laptop like this. It wasn't doing everything in the cloud, but it was making me log in to the college for authentication and things like windows update deployment.

Similarly, is your outlook PST file stored locally or on your company's server under your account?

If the .PST is stored locally, have you tried tools to repair it? Similarly, have you tried running tools to repair or clean the registry?

I'm just imagining outlook reading and writing to this corupt data file and having it bog down, or trying to read across the network and having severe latency issues.

Best,

Erik


On August 26, 2019 1:37:10 PM "kelby carlson" <kelbycarlson@...> wrote:

It's a work computer so unfortunately I can't. But I may ask my work to do that.

On 8/26/19, Ralf Kefferpuetz <ralf.kefferpuetz@...> wrote:
Did you try to uninstall and re-install the Office suite?

-----Original Message-----
From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of kelby carlson
Sent: Montag, 26. August 2019 18:26
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I've continued to try everything I can think of to solve this issue. I can
somewhat get around it with object navigation, but it's still very
inconvenient. As I said, it is clearly something unique to this computer (ad
not even to Outlook 2016) but I can't for the life of me figure out what it
could be.

On 8/14/19, kelby carlson via Groups.Io
<kelbycarlson=gmail.com@groups.io> wrote:
No; I could not grant them remote access because it was a work
computer and they refused to give me steps to try verbally. Like I
said, I was very unimpressed with their service.

On 8/13/19, Quentin Christensen <quentin@...> wrote:
Ah that definitely seems to point to an issue with Outlook to affect
both NVDA and narrator. Are Microsoft going to follow it up?

On Tue, Aug 13, 2019 at 11:44 PM kelby carlson
<kelbycarlson@...>
wrote:

No, I don't think Avast has ever been on the computer. Also, Outlook
does not display the "waiting for Outlook" dialogue, nor does it
freeze. It just doesn't read in the message list.

I spoke with the Microsoft Disability Answer Desk yesterday. While
overall they were extremely unhelpful, we did figure out that
precisely the same issue occurs when using Outlook with Narrator on
that particular computer.
This leads me to believe it is some setting in Outlook or on the
computer that is causing the issue, rather than something in NVDA.


On Aug 11, 2019, at 6:41 PM, Quentin Christensen <quentin@...>
wrote:

It looks like this issue: https://github.com/nvaccess/nvda/issues/9991

I think we've looked at most of the other issues, but have you ever had
Avast on the computer in question?

Quentin.

On Fri, Aug 9, 2019 at 10:21 PM kelby carlson <kelbycarlson@...>
wrote:

Here is a log from when I tried this:

INFO - __main__ (08:16:59.197):
Starting NVDA
INFO - core.main (08:17:00.957):
Config dir: C:\Users\kcarlson\AppData\Roaming\nvda
INFO - config.ConfigManager._loadConfig (08:17:00.957):
Loading config: C:\Users\kcarlson\AppData\Roaming\nvda\nvda.ini
INFO - core.main (08:17:01.259):
NVDA version 2019.1.1
INFO - core.main (08:17:01.259):
Using Windows version 10.0.17134 workstation
INFO - core.main (08:17:01.259):
Using Python version 2.7.15 (v2.7.15:ca079a3ea3, Apr 30 2018,
16:22:17) [MSC v.1500 32 bit (Intel)]
INFO - core.main (08:17:01.259):
Using comtypes version 1.1.3
INFO - core.main (08:17:01.259):
Using configobj version 5.1.0 with validate version 1.0.1
INFO - synthDriverHandler.setSynth (08:17:03.446):
Loaded synthDriver eloquence
INFO - core.main (08:17:03.923):
Using wx version 4.0.3 msw (phoenix) wxWidgets 3.0.5
INFO - brailleInput.initialize (08:17:03.928):
Braille input initialized
INFO - braille.initialize (08:17:03.938):
Using liblouis version 3.8.0
INFO - braille.BrailleHandler.setDisplayByName (08:17:03.940):
Loaded braille display driver noBraille, current display has 0 cells.
WARNING - core.main (08:17:04.042):
Java Access Bridge not available
INFO - _UIAHandler.UIAHandler.MTAThreadFunc (08:17:04.065):
UIAutomation: IUIAutomation5
INFO - core.main (08:17:05.334):
NVDA initialized
ERROR - RPC process 10644 (nvda_slave.exe) (08:17:16.051):
__main__.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 94, in main
File "comHelper.pyo", line 22, in _lresultFromGetActiveObject
File "comtypes\client\__init__.pyo", line 180, in GetActiveObject
File "comtypes\__init__.pyo", line 1247, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable
INFO - globalCommands.GlobalCommands.script_navigatorObject_devInfo
(08:19:49.664):
Developer info for navigator object:
name: u'Flag Status Red Flag replied has attachment From
mdjblattenberger@..., Subject Message from "RNP0026736F9330",
Received Mon 5:25 PM, Size 3 MB, In Folder Archive,'
role: ROLE_LISTITEM
states: STATE_FOCUSABLE, STATE_SELECTABLE, STATE_READONLY
isFocusable: True
hasFocus: False
Python object: <appModules.outlook.UIAGridRow object at 0x05B31B70>
Python class mro: (<class 'appModules.outlook.UIAGridRow'>, <class
'NVDAObjects.behaviors.RowWithFakeNavigation'>, <class
'NVDAObjects.UIA.UIA'>, <class 'NVDAObjects.window.Window'>, <class
'NVDAObjects.NVDAObject'>, <class 'documentBase.TextContainerObject'>,
<class 'baseObject.ScriptableObject'>, <class
'baseObject.AutoPropertyObject'>, <type 'object'>)
description: ''
location: RectLTWH(left=360, top=508, width=414, height=70)
value: None
appModule: <'outlook' (appName u'outlook', process ID 12096) at
address
58fbdf0>
appModule.productName: u'Microsoft Outlook'
appModule.productVersion: u'16.0.4266.1001'
TextInfo: <class 'NVDAObjects.NVDAObjectTextInfo'>
windowHandle: 2560368
windowClassName: u'OutlookGrid'
windowControlID: 4704
windowStyle: 1442840576
windowThreadID: 8524
windowText: u'Table View'
displayText: u''
UIAElement: <POINTER(IUIAutomationElement) ptr=0x839e1a0 at 57da3a0>
UIA automationID:
UIA frameworkID:
UIA runtimeID: (42, 2560368, 4, -236)
UIA providerDescription: [pid:12096,providerId:0x0 Main(parent
link):Unidentified Provider (unmanaged:OUTLOOK.EXE)]
UIA className: LeafRow
UIA patterns available: LegacyIAccessiblePattern, GridItemPattern,
InvokePattern, ScrollItemPattern, SelectionItemPattern, ValuePattern


On 8/7/19, Quentin Christensen <quentin@...> wrote:
There is information on log files at:
https://github.com/nvaccess/nvda/wiki/LogFilesAndCrashDumps

One way, if it's an issue that you can replicate without then
needing
to
reboot or something afterwards - replicate the issue, then press
NVDA+F1 to
open the log. Press CONTROL+A to select all, then CONTROL+C to
copy,
create an email to me (or the list) with details of the issue and
how
to
replicate, then press CONTROL+V to paste.

Kind regards

Quentin.

On Thu, Aug 8, 2019 at 1:45 AM kelby carlson
<kelbycarlson@...>
wrote:

Yes, I believe so.

On 8/7/19, George Bell <george@...> wrote:
Are both systems running the same version of Windows 10? The
current
version is 1903, but there have been updates to even that version
recently.

George

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of
kelby
carlson
Sent: 07 August 2019 14:31
To: nvda@nvda.groups.io
Subject: Re: [nvda] Outlook Bug When Scrolling Through Messages

I don't believe the ad-ons are any different on my laptop than my
desktop.

I also have a home laptop with the latest NVDA, WIndows 10, and
Outlook,
which does not have this problem. This leads me to believe it
must
have
to
do with the specific computer, though I can't imagine what the
problem
is.
They are both Lenovo brand.





--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1 <
https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>



--
Quentin Christensen
Training and Support Manager

NVDA 2019.2 RC 1
<https://www.nvaccess.org/post/nvda-2019-2rc1-released/>
now
available!

Web: www.nvaccess.org
Training: https://www.nvaccess.org/shop/
Certification: https://certification.nvaccess.org/
User group: https://nvda.groups.io/g/nvda
Facebook: http://www.facebook.com/NVAccess
Twitter: @NVAccess <https://twitter.com/NVAccess>




--
Kelby Carlson




--
Kelby Carlson







--
Kelby Carlson