sluggish speech


Robert Doc Wright godfearer
 

I asked about this before but I have seen no response. A friend has a problem that while running NVDA if he up arrows it takes more than a second to hear a response. Also if he is idol for more than 20 seconds when he touches any key he gets the same lag.  he is running windows 10 on a brand new desktop and the latest NVDA.


Quentin Christensen
 

Is it one specific program, or does it happen if moving through say Notepad as well as the web as well as file explorer?

I don't have a solution offhand, but would you be able to send me a log at debug level?

First of all, your NVDA key is either INSERT or CAPS LOCK, depending on how you have NVDA setup.  So, to set your log level:
1) Press NVDA+control+g to open the general settings
2) Press TAB until the focus is on 'Log level'
3) Press DOWN ARROW to get to 'Debug'
4) Press ENTER to close settings
5) Press NVDA+control+c to save settings.

To restart NVDA with add-ons disabled:
1) Press NVDA+Q
2) Down arrow to 'Restart with add-ons disabled'
3) Press ENTER

Next, recreate the issue - do whatever causes problems.

To get NVDA's log after that, there are several ways:

If NVDA is still running and usable:
1) Press NVDA+F1 to open the log viewer
2) Press CONTROL+A to select all.
3) Press CONTROL+C to copy.
4) Open your email and start a message to info@..., type a little about what you have done and what has happened in the body of the message, then leave a space and:
5) Press CONTROL+V to paste the copied log.

Instead of using the log viewer, or if NVDA has stopped and you needed to restart it or the computer:
1) Press WINDOWS+R to open Windows' Run dialog
2) Type %temp% and press ENTER (that's the percent sign, the letter t e m p and another percent sign).  Windows Explorer should open to the temporary folder.
3) Press TAB to move to the file list
4) Press N and move down to find up to three files:  nvda.log (the log file for the current or most recent NVDA session), nvda-old.log (the log from the previous session) and nvda-crash.dmp (a crash dump with more information created if NVDA itself crashes).
5) Depending on what email program you use, the steps will be different, but attach as many of those three files to an email to info@... as will be useful, and again in the body of the message describe a bit about what has happened.


On Mon, Sep 20, 2021 at 3:19 PM Robert Doc Wright godfearer <godfearer@...> wrote:
I asked about this before but I have seen no response. A friend has a problem that while running NVDA if he up arrows it takes more than a second to hear a response. Also if he is idol for more than 20 seconds when he touches any key he gets the same lag.  he is running windows 10 on a brand new desktop and the latest NVDA.



--
Quentin Christensen
Training and Support Manager


Rui Fontes
 

Hello!


Firstly, we do not have enough information...


1 - What synth? Or happens with any synth?

2 - It only happens with NVDA or also with Narrator?

3 - What machine and what sound card?

4 - Are Bluetooth speakers/headphones in use?

5 - If not, they have tried to configure, change or remove the audio drive?

6 - In the NVDA log did you notice any problem?


Rui Fontes

NVDA portuguese team


Às 06:19 de 20/09/2021, Robert Doc Wright godfearer escreveu:

I asked about this before but I have seen no response. A friend has a problem that while running NVDA if he up arrows it takes more than a second to hear a response. Also if he is idol for more than 20 seconds when he touches any key he gets the same lag.  he is running windows 10 on a brand new desktop and the latest NVDA.


Robert Doc Wright godfearer
 


i will see if I can remote him today and send you what I have found.

----- Original Message -----
Sent: Monday, September 20, 2021 12:21 AM
Subject: Re: [nvda] sluggish speech

Is it one specific program, or does it happen if moving through say Notepad as well as the web as well as file explorer?

I don't have a solution offhand, but would you be able to send me a log at debug level?

First of all, your NVDA key is either INSERT or CAPS LOCK, depending on how you have NVDA setup.  So, to set your log level:
1) Press NVDA+control+g to open the general settings
2) Press TAB until the focus is on 'Log level'
3) Press DOWN ARROW to get to 'Debug'
4) Press ENTER to close settings
5) Press NVDA+control+c to save settings.

To restart NVDA with add-ons disabled:
1) Press NVDA+Q
2) Down arrow to 'Restart with add-ons disabled'
3) Press ENTER

Next, recreate the issue - do whatever causes problems.

To get NVDA's log after that, there are several ways:

If NVDA is still running and usable:
1) Press NVDA+F1 to open the log viewer
2) Press CONTROL+A to select all.
3) Press CONTROL+C to copy.
4) Open your email and start a message to info@..., type a little about what you have done and what has happened in the body of the message, then leave a space and:
5) Press CONTROL+V to paste the copied log.

Instead of using the log viewer, or if NVDA has stopped and you needed to restart it or the computer:
1) Press WINDOWS+R to open Windows' Run dialog
2) Type %temp% and press ENTER (that's the percent sign, the letter t e m p and another percent sign).  Windows Explorer should open to the temporary folder.
3) Press TAB to move to the file list
4) Press N and move down to find up to three files:  nvda.log (the log file for the current or most recent NVDA session), nvda-old.log (the log from the previous session) and nvda-crash.dmp (a crash dump with more information created if NVDA itself crashes).
5) Depending on what email program you use, the steps will be different, but attach as many of those three files to an email to info@... as will be useful, and again in the body of the message describe a bit about what has happened.

On Mon, Sep 20, 2021 at 3:19 PM Robert Doc Wright godfearer <godfearer@...> wrote:
I asked about this before but I have seen no response. A friend has a problem that while running NVDA if he up arrows it takes more than a second to hear a response. Also if he is idol for more than 20 seconds when he touches any key he gets the same lag.  he is running windows 10 on a brand new desktop and the latest NVDA.



--
Quentin Christensen
Training and Support Manager