Topics

sudden changes to Hulu's website


Gene
 

The Chrome browser updates automatically. It should be current. You can find out in the following way:
Open the Chrome menu with alt f. Hold alt when you type f. You are more likely to be in the right place.
Up arrow a few times, its much faster, to help and press enter.
You have opened a submenu and are already on about. Press enter again. A web page with the about information will load.
When the help web page opens, make sure you are at the top, control home, then start down arrowing. You will soon get to a line that tells you if Chrome is up-to-date.
Treat the situation as though you were on any web page. go to another one, close the program, do things just as you would if you were on any web page.

As far as what is seen is concerned, I don't think there is often a correlation between what a sighted person sees and whether there is an accessibility problem. A link looks like a link, whether it can be activated from the keyboard or not, for example.

If others are having the problem, that means it isn't your system. If others aren't, then it's probably something about your system, I don't know what. What the best way to investigate is, aside from asking other Hulu users for comments, I'm not sure. One thing I would do is try Firefox and see if the problem persists.

When problems occur, it is important to have a nonChrome based browser available to see how it responds.

I don't recall if this was discussed but have you rebooted since the problem started? if not, do that first.

Gene

-----Original Message-----
From: Ame
Sent: Tuesday, December 08, 2020 2:00 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website



I do have sighted help but not because I live with someone. I rely pretty heavily on the Microsoft disability answer desk when I face issues like this. Ironically, they didn’t see those things on my screen on the site but the Hulu agent tried to see if it did it on his end and it didn’t. He was able to see all available content. I just don’t get it. I think the first course of action will most likely be reaching out to the disability answer desk to see if my Chrome’s up to date or not and then I’ll go from there. It’ll be a real blessing if that’s what caused it.


Gene
 

The way to turn browse mode off in NVDA is NVDA key space bar. You turn it on with the same command.

You can see if that helps or works. With browse mode off, you are interacting directly with the page and I would think that if that works in JAWS, I would think there would be a reasonable chance it would work with NVDA.

In my earlier message, I said that I thought in many cases, there wouldn't be a correlation between what a sighted person sees and identifying accessibility problems in that way. it appears in this case, you can tell.

Gene

-----Original Message-----
From: Guy Schlosser
Sent: Tuesday, December 08, 2020 3:35 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website


Ame, I have some insight to the Hulu access. I use jaws, but with the virtual cursor on, I can confirm that what you’re seeing here is the same thing I am. However, if I turn the virtual cursor off, I am able to press enter on things like my stuff, TV shows, etc., and explore things within those menus. The reason I thought to turn the virtual PC cursor off, is that Jaws is announcing these items as menus. I hope this helps, and if there’s a way to do something similar in NVDA, you’ll get this.

On Dec 8, 2020, at 3:02 PM, Ame <abk043@gmail.com> wrote:





I do have sighted help but not because I live with someone. I rely pretty heavily on the Microsoft disability answer desk when I face issues like this. Ironically, they didn’t see those things on my screen on the site but the Hulu agent tried to see if it did it on his end and it didn’t. He was able to see all available content. I just don’t get it. I think the first course of action will most likely be reaching out to the disability answer desk to see if my Chrome’s up to date or not and then I’ll go from there. It’ll be a real blessing if that’s what caused it.

.


Ame
 

Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious. 


g melconian
 

They probably want you to be on there mobile apps  whether that be I os or android .  that’s   where  they make most of  their profits from. 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ame
Sent: Tuesday, December 8, 2020 3:44 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website

 

Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious. 


Gene
 

I don't believe what any accessibility specialist for a general organization says. I don't automatically disbelieve it either, but I don't assume it is correct. I'll try what is suggested if it makes sense or maybe even if it doesn't seem to and is not destructive but what does the person mean by no longer supports. Does he/she mean that it was not tested with NVDA but was with JAWS? The response talking about turning off the virtual pc cursor indicates that the site doesn't work properly with JAWS either. Since we don't know how the site is tested, nor what the putative specialist means or knows, the statement is meaningless without further explanation. In general, what works for web page accessibility in JAWS will work in NVDA.

Gene

-----Original Message-----
From: Ame
Sent: Tuesday, December 08, 2020 5:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website



Well, this is no bug. I was told by a chat agent that NVDA is no longer supported by Hulu. That’s absolutely ridiculous. I have NVDA because I can’t afford jaws, Window eyes or any of the other commercial screen readers. I can access Hulu’s content with narrator but it’s so clumsy as I said. There’s no reason for them to do that. I wonder who I could approach about getting them to reinstate support for NVDA. Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content. The change was very sudden. I’m beyond furious.


Guy Schlosser
 

I don’t blame you for being furious. I would be too. That’s crazy, and sorry to hear about the news.

On Dec 8, 2020, at 6:45 PM, Ame <abk043@...> wrote:



Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious. 


Ame
 

I’d think so.  I don’t have the foggiest idea what the heck to do.  I hate Narrator.  I hate it!  I think what we have here at the end of the day is someone in the organization who knows just enough about assistive technology to be dangerous. Lol  By the way, I tried the thing with browse mode and I was able to perform a search but I couldn’t access what I searched for even with browse mode on.  Can you give me any futther ideas?  I was able to take a baby step forward with browse mode.  Now if I could just access the results of my search, I’ll be a happy lady.


 

On Tue, Dec 8, 2020 at 06:43 PM, Ame wrote:
I was told by a chat agent that NVDA is no longer supported by Hulu.
-
NVDA was never supported by Hulu, in the literal sense.  They've made some stupid decision to code their webpages in a non-standard way, which will likely cause issues beyond NVDA.

Websites that follow the common existing HTML conventions are accessible by every screen reader I know of (including a couple that are no longer supported).

Mind you, if they've decided to use some newly evolving option, that simply happens.  When it comes to web accessibility there's always an element of cat and mouse because the rate of change in coding conventions is fast and will remain fast.  The web is constantly under construction.

By the way, and this isn't just specific to this situation, take what support agents say with a big grain of salt.  Most of them have no idea what a screen reader even is (and, yes, I do mean that) and most companies, even large ones, do not devote resources to a specific accessibility tech support group.  Your random phone or chat agent is not likely to have any clue beyond what they can find in a script, if such exists, and have also been known to "wing it," often giving inaccurate information.
 
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If you think that you can think about a thing, inextricably attached to something else, without thinking of the thing it is attached to, then you have a legal mind.

        ~ Thomas Reed Powell

 


Gene
 

I don't use Hulu so you can see if this works or helps. You evidently turned browse mode off and were able to do a search. After you do it, turn it on again with the same command and look at the page. See if you get useful information.

Gene

-----Original Message-----
From: Ame
Sent: Tuesday, December 08, 2020 5:56 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website



I’d think so. I don’t have the foggiest idea what the heck to do. I hate Narrator. I hate it! I think what we have here at the end of the day is someone in the organization who knows just enough about assistive technology to be dangerous. Lol By the way, I tried the thing with browse mode and I was able to perform a search but I couldn’t access what I searched for even with browse mode on. Can you give me any futther ideas? I was able to take a baby step forward with browse mode. Now if I could just access the results of my search, I’ll be a happy lady.


tim
 

Basicly you was told nicely that they are not going to test for useage with NVDA and only test what is listed on site.
They could be looking at NVDA as a security risk being free open source software just like companies do.

On 12/8/2020 6:50 PM, Gene wrote:
I don't believe what any accessibility specialist for a general organization says.  I don't automatically disbelieve it either, but I don't assume it is correct.  I'll try what is suggested if it makes sense or maybe even if it doesn't seem to and is not destructive but what does the person mean by no longer supports.  Does he/she mean that it was not tested with NVDA but was with JAWS?  The response talking about turning off the virtual pc cursor indicates that the site doesn't work properly with JAWS either.  Since we don't know how the site is tested, nor what the putative specialist means or knows, the statement is meaningless without further explanation.  In general, what works for web page accessibility in JAWS will work in NVDA.
Gene
-----Original Message----- From: Ame
Sent: Tuesday, December 08, 2020 5:43 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website
Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious.


Jackie
 

Ame, I can't entirely comment, my husband created the Hulu account, he
doesn't recall the credentials & I didn't know them from the
beginning.

Having said that, have you checked:
https://help.hulu.com/s/article/accessibility-features?language=en_US

It is accurate that NVDA is not mentioned in the list of supported
screen readers. It is also noteworthy that they expect their visitors
to have the latest edition of the browser they're currently using,
which may or may not be relevant to you. I don't recall that you ever
told us what browser you're using, but, basically, if you're a windows
user, they support Edge, Chrome, & Firefox.

There is also a link in the article I mentioned above to email your
specific screen reader feedback.

HTH.

On 12/8/20, Gene <gsasner@gmail.com> wrote:
I don't use Hulu so you can see if this works or helps. You evidently
turned browse mode off and were able to do a search. After you do it, turn

it on again with the same command and look at the page. See if you get
useful information.

Gene
-----Original Message-----
From: Ame
Sent: Tuesday, December 08, 2020 5:56 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website



I’d think so. I don’t have the foggiest idea what the heck to do. I hate
Narrator. I hate it! I think what we have here at the end of the day is
someone in the organization who knows just enough about assistive technology

to be dangerous. Lol By the way, I tried the thing with browse mode and I
was able to perform a search but I couldn’t access what I searched for even

with browse mode on. Can you give me any futther ideas? I was able to take

a baby step forward with browse mode. Now if I could just access the
results of my search, I’ll be a happy lady.








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Lenron
 

yawns damn hulu.

On 12/8/20, Jackie <abletec@gmail.com> wrote:
Ame, I can't entirely comment, my husband created the Hulu account, he
doesn't recall the credentials & I didn't know them from the
beginning.

Having said that, have you checked:
https://help.hulu.com/s/article/accessibility-features?language=en_US

It is accurate that NVDA is not mentioned in the list of supported
screen readers. It is also noteworthy that they expect their visitors
to have the latest edition of the browser they're currently using,
which may or may not be relevant to you. I don't recall that you ever
told us what browser you're using, but, basically, if you're a windows
user, they support Edge, Chrome, & Firefox.

There is also a link in the article I mentioned above to email your
specific screen reader feedback.

HTH.

On 12/8/20, Gene <gsasner@gmail.com> wrote:
I don't use Hulu so you can see if this works or helps. You evidently
turned browse mode off and were able to do a search. After you do it,
turn

it on again with the same command and look at the page. See if you get
useful information.

Gene
-----Original Message-----
From: Ame
Sent: Tuesday, December 08, 2020 5:56 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website



I’d think so. I don’t have the foggiest idea what the heck to do. I
hate
Narrator. I hate it! I think what we have here at the end of the day is
someone in the organization who knows just enough about assistive
technology

to be dangerous. Lol By the way, I tried the thing with browse mode and
I
was able to perform a search but I couldn’t access what I searched for
even

with browse mode on. Can you give me any futther ideas? I was able to
take

a baby step forward with browse mode. Now if I could just access the
results of my search, I’ll be a happy lady.









--
Subscribe to a WordPress for Newbies Mailing List by sending a message to:
wp4newbs-request@freelists.org with 'subscribe' in the Subject field OR by
visiting the list page at http://www.freelists.org/list/wp4newbs
& check out my sites at www.brightstarsweb.com & www.mysitesbeenhacked.com





--
Lenron Brown
Cell: 985-271-2832
Skype: ron.brown762


Ame
 

Well, actually I was able to use browse mode and instead of just tabbing over after I did a search, I hit enter.  Then I used the tab and saw my results!  Woohoo!  Problem solved.  An extra half step is a very small price to pay.  Thanks to all of you for listen to me rant and rave like a wild thang.  lol


 

Well I do help test for supernova and have my own reasons for doing so, but hmmm I'd never use that online, its not a problem I just don't agree with the methods of brousing the net with supernova at all.

Its not that smooth.

Basically not to start a war here, but when your wedded to using virtual cursers to access just about everything online when something like nvda doesn't need to do that just doesn't make much sence now I have used it.

If hulu is actually against nvda, we can just complain how not accessible it is, sadly we can't sue though they must be breaking a lot of access laws and for what?

No one is going to get jaws for hulu.

To be honest thats another service I will have to tell others not to recommend, I'd cancle my subscription and such immediately.



On 9/12/2020 12:43 pm, Ame wrote:

Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious. 

.


 

True, a lot of the market seems to be going that way but not everyone wants to be on apps.



On 9/12/2020 12:45 pm, g melconian wrote:

They probably want you to be on there mobile apps  whether that be I os or android .  that’s   where  they make most of  their profits from. 

 

From: nvda@nvda.groups.io <nvda@nvda.groups.io> On Behalf Of Ame
Sent: Tuesday, December 8, 2020 3:44 PM
To: nvda@nvda.groups.io
Subject: Re: [nvda] sudden changes to Hulu's website

 

Well, this is no bug.  I was told by a chat agent that NVDA is no longer supported by Hulu.  That’s absolutely ridiculous.  I have NVDA because I can’t afford jaws,  Window eyes or any of the other commercial screen readers.  I can access Hulu’s content with narrator but it’s so clumsy as I said.  There’s no reason for them to do that.  I wonder who I could approach about getting them to reinstate support for NVDA.  Like I said, up till last Thursday afternoon, I never had a single problem navigating the site or accessing content.  The change was very sudden.  I’m beyond furious.